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12 July 2012

When life gave O2 network failure, it made networkfailureade on Twitter

O2's social media guru is making the most of a bad situation

By Alex Hern

O2’s twitter account, @O2 is mostly there to dispense friendly advice, but every now and again they are given the chance to go a bit off piste. Sometimes, its the hope that a human face – well, tweet – may retain a customer:

Sometimes it’s to deal with, occasionally shocking, abuse:

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Once people noticed @O2 was having fun, they started joining in:

 

But maybe it’s time for @O2 to go home now: