View all newsletters
Sign up to our newsletters

Support 110 years of independent journalism.

  1. Business
  2. Economics
1 August 2007updated 30 Jun 2021 11:46am

The real thing?

The truth about working conditions inside Coca-Cola's "Happiness Factory": wage cuts, 12-hour shifts

By Mark Thomas

Coca-Cola’s current TV ad features life inside a Coke vending machine where hundreds of weird cartoon creatures individually make a bottle of Coke.

Small fluffy white balls bounce onto the bottle to cover it with kisses and penguin scientists frost the bottle with the flakes of freshly shredded snowmen.

The bottle is sent to the delivery chute accompanied by a full marching band, cheerleaders and fireworks displays. It is essentially the cast-offs from Lord of the Rings on acid with a work ethic.

It is cute, clever and if I was a child watching it I would have the uneasy feeling that I was being “groomed” by Coke. Tellingly the commercial is called “Inside the Happiness Factory”, though in fairness it is an advert for the company, so it is hardly likely to be called “Making the bastard workers do some PR”.

In an extended version, things go a little bit Aardman animation — “real Coca-Cola employees [in America] were interviewed and their responses used by the animated factory workers.”

Select and enter your email address Your weekly guide to the best writing on ideas, politics, books and culture every Saturday. The best way to sign up for The Saturday Read is via saturdayread.substack.com The New Statesman's quick and essential guide to the news and politics of the day. The best way to sign up for Morning Call is via morningcall.substack.com Our Thursday ideas newsletter, delving into philosophy, criticism, and intellectual history. The best way to sign up for The Salvo is via thesalvo.substack.com Stay up to date with NS events, subscription offers & updates. Weekly analysis of the shift to a new economy from the New Statesman's Spotlight on Policy team. The best way to sign up for The Green Transition is via spotlightonpolicy.substack.com
  • Administration / Office
  • Arts and Culture
  • Board Member
  • Business / Corporate Services
  • Client / Customer Services
  • Communications
  • Construction, Works, Engineering
  • Education, Curriculum and Teaching
  • Environment, Conservation and NRM
  • Facility / Grounds Management and Maintenance
  • Finance Management
  • Health - Medical and Nursing Management
  • HR, Training and Organisational Development
  • Information and Communications Technology
  • Information Services, Statistics, Records, Archives
  • Infrastructure Management - Transport, Utilities
  • Legal Officers and Practitioners
  • Librarians and Library Management
  • Management
  • Marketing
  • OH&S, Risk Management
  • Operations Management
  • Planning, Policy, Strategy
  • Printing, Design, Publishing, Web
  • Projects, Programs and Advisors
  • Property, Assets and Fleet Management
  • Public Relations and Media
  • Purchasing and Procurement
  • Quality Management
  • Science and Technical Research and Development
  • Security and Law Enforcement
  • Service Delivery
  • Sport and Recreation
  • Travel, Accommodation, Tourism
  • Wellbeing, Community / Social Services
Visit our privacy Policy for more information about our services, how New Statesman Media Group may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications.
THANK YOU

Describing life inside the “Happiness Factory”, a talking potato with rotor blades on its head says, “It’s a relaxed atmosphere. It’s not like some jobs, where you’re tense when you get here. It’s a good working environment.”

So great is the life of a Coke employee that a cartoon cheerleader (possibly a pear or a parsnip), tells us that she “could not imagine leaving”. And in the piece de resistance, a female tuba player with an Hispanic accent asks the camera, “What have I given to Coca-Cola? My loyalty and my love, I give that.” then she pauses and demurely chokes “Don’t make me cry.”

So there we have it, working for Coca-Cola is brilliant! How do we know? A flying potato vouched for the company.

There are no plans to produce a similar video using the comments of Coke workers operating the canning production lines at Milton Keynes or the bottling plant at Wakefield.

Which is just as well for the company. For the first time in 30 years the workers have gone on strike; they are less than impressed with life in the “Happiness Factory”.

Perhaps in the Milton Keynes version a penguin has just finished a 12-hour shift in hot and humid conditions. “This used to be a good job once, but over the years it has changed.”

A fluffy white ball on a picket waving a union banner adds, “We have exchanged our benefits for wage increases over the years, so we have paid for our own wage increases.”

Before a tuba player says, “They are offering us below inflation pay rise, so it’s actually a pay cut.”

On the Northfield industrial estate in Milton Keynes the pickets sit in front of the plant, shut for the day, on picnic chairs. GMB and Unite placards dot the grass verge.

At the Wakefield plant, which came out earlier, banners were brandished declaring “Strike, it’s the real thing.” The strikers list the slow erosion of their benefits: substitute team leader pay cuts, average holiday pay cancelled, the 15-minute handover at the end of a shift to explain to the next team the problems and events of the production line is no longer paid time. And now a wage deal that is again below inflation.

There has been no evidence of the company treating their more famous employees in this way. No one has reported a team of WAGS heading into Wayne Rooney’s pit cottage, shouting “Colleen, cum quick lass, there’s trouble at advertising agency.”

No one has yet seen her in desperation as Wayne howls, “An advertisin’ man needs a fair day’s pay fer a fair day’s work. A million’s all I ask, it’s nowt t’ th’company but bread an’ butter to an advertisin’ man.”

And so far there have been no solidarity meetings at Labour clubs up and down the country, where speakers glance at dignified but downtrodden Colleen and the WAGS, and in anger cry out “ Sum o’ these women ‘ave not ‘ad a new pair o’ shoes in hours.”

The company could be in for a difficult time, summer is the peak demand time and if the sun finally shines they could find themselves running short, if the dispute continues.

But these are ‘ifs”, the only thing for certain is that all is not well in the “Happiness Factory”.

And the company with a brand logo that is possibly more recognised around the world than the crucifix, takes another blow to it’s rapidly tarnished image.

Content from our partners
Future proofing the NHS
Where do we get the money to fix the world's biggest problems? – with ONE
Labour's health reforms can put patients first

Select and enter your email address Your weekly guide to the best writing on ideas, politics, books and culture every Saturday. The best way to sign up for The Saturday Read is via saturdayread.substack.com The New Statesman's quick and essential guide to the news and politics of the day. The best way to sign up for Morning Call is via morningcall.substack.com Our Thursday ideas newsletter, delving into philosophy, criticism, and intellectual history. The best way to sign up for The Salvo is via thesalvo.substack.com Stay up to date with NS events, subscription offers & updates. Weekly analysis of the shift to a new economy from the New Statesman's Spotlight on Policy team. The best way to sign up for The Green Transition is via spotlightonpolicy.substack.com
  • Administration / Office
  • Arts and Culture
  • Board Member
  • Business / Corporate Services
  • Client / Customer Services
  • Communications
  • Construction, Works, Engineering
  • Education, Curriculum and Teaching
  • Environment, Conservation and NRM
  • Facility / Grounds Management and Maintenance
  • Finance Management
  • Health - Medical and Nursing Management
  • HR, Training and Organisational Development
  • Information and Communications Technology
  • Information Services, Statistics, Records, Archives
  • Infrastructure Management - Transport, Utilities
  • Legal Officers and Practitioners
  • Librarians and Library Management
  • Management
  • Marketing
  • OH&S, Risk Management
  • Operations Management
  • Planning, Policy, Strategy
  • Printing, Design, Publishing, Web
  • Projects, Programs and Advisors
  • Property, Assets and Fleet Management
  • Public Relations and Media
  • Purchasing and Procurement
  • Quality Management
  • Science and Technical Research and Development
  • Security and Law Enforcement
  • Service Delivery
  • Sport and Recreation
  • Travel, Accommodation, Tourism
  • Wellbeing, Community / Social Services
Visit our privacy Policy for more information about our services, how New Statesman Media Group may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications.
THANK YOU