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BBC2's The Route Masters showed us the real London: not flat-out amazing, not all-the-way terrible

Who knows the city better than a night bus driver?

London bus.
Westminster Bridge by night. Photograph: BBC.

Growing up and watching telly, I wasn’t held in a kung-fu grip of fascination by the city I was born in. The London on television was not that far from the real thing back in the late 1980s and early 1990s and it was not pretty. Everything looked grey and manky to my child’s eyes. I grew up in deep, dark east London – a place as unlovely as anything a city planner has ever dreamed up. I could not understand what type of great art might be born of such an unrelentingly dour environment, when the colours in artists’ palettes are reduced to only slightly different shades of grey. For me, New York and all the other shiny cities in the US that were beamed to me via the bountiful four channels (!) at my disposal were it.

The US was the land of cheerleaders, of exciting politics and courtrooms, of crazy stunts and passionately raised voices. By contrast, the London on my screen was filled with gruff East End characters, men in heavy leather jackets, their faces like grim masks. All the cop shows were steeped in depressing “realism” and the car chases were small scale, the cars knocking over carefully dressed sets of fake, wooden boxes. Men were called Terry and Razor and Dave.

The US detective shows were a glimpse into another world, full of maverick cops with a sideline in quirky little “just one more thing” habits. The everyday world of London life on London telly was just not exciting. The main problem was that it was all I had access to. You never want what you consider to be workaday, do you?

Then something changed. By the mid-to-late 1990s, between plain, old teenagehood and the not-so-plain Cool Britannia, between Britpop and SMTV Live, the internet and yet another “British invasion” of Hollywood, London reopened itself to me. It became a place to see and explore, worthy of being the subject and location of every television programme on earth.

Money poured into what had seemed like the symbol of a broken city, the Docklands, and reupholstered away the rough edges until there were steel-and-glass towers and unaffordable homes.

The London on the screen made the Tube romantic, a magical portal to a city of endless possibility. Youth TV shows such as As If assured me that adventure was right around the corner because I was young and foolish and beautiful. Hollywood portrayed London as a sleek cosmopolis, where everyone spoke only one of three very different dialects: the plummy tones of the Home Counties, broad and common Cockney or cut-glass villain. This system lacked nuance, sure, but it did the job for a long time.

These days, the London on television has evolved again and is very different from the one of my childhood. Now, it’s a marvellous mix of grit and glamour, nowhere more beautifully portrayed than on BBC2’s The Route Masters: Running London’s Roads. This documentary covers all of London – from the wealthy neighbourhoods of west London to the commuter towns of Ilford and Croydon – and shows a normally quiet but all-seeing minority, transport workers, finally breaking their silence, telling Londoners who we really are.

One recent episode, about the night-bus network, was simply excellent. “You want the right one to come in and the wrong ones do,” said the flirty but also weary and wary bus driver Duane, who was driving a bus from Brixton to the West End, about his attractive passengers. “The ones that should come over don’t.”

We met Jeff, whose life was a reminder that the things we consider permanent have a nasty habit of turning out not to be: having lost his business, he was homeless, one of the many people who use London’s night buses as a moving shelter every night. “You’re one pay cheque away,” he said with a laugh. Another driver, Tommy, had his shift interrupted by some young men causing trouble and called it into the office; his description of “a group of black guys” over the radio rubbed some of the passengers up the wrong way. One woman rolled her eyes and asked how their race was relevant – a fare dodger is a fare dodger. Tommy looked a little hurt and told the camera he wasn’t racist –his wife is black. On top of that, he’s half-Asian.

This is London, I thought. Not flat-out amazing, not all-the-way terrible. Just another city of humans, trying to get home at the end of the day.