Media 7 December 2016 The most British thing happened when this hassled Piccadilly line worker had had enough "I try so hard to help you Soph, so hard." Screencrap Sign UpGet the New Statesman\'s Morning Call email. Sign-up Pity the poor Piccadilly Line. Or rather, pity the poor person who runs its social media account. With the London Underground line running with delays since, well, what seems like forever, the soul behind Transport for London's official @piccadillyline account has been getting it in the neck from all quarters. Lucky, then, that the faceless figure manning the handle seems to be a hardy – and patient – sort, responding calmly to tweet upon tweet bemoaning the slow trains. But everyone has their limit, and last night, fair @piccadillyline seemed to hit theirs, asking Twitter users frustrated about the line to stop swearing at them in tones that brought a single, glittering tear to this mole's eye. "I do my best as do the others here," our mystery hero pleaded. "We all truly sympathise with people travelling and do the best we can to help them, shouting and swearing at us does nothing to help us helping you." After another exchange with the angry commuter, @piccadillyline eventually gave up. Their tweet could melt the coldest heart: "Okay, sorry if your tweet mixed up, I won't bother for the rest of my shift. I try so hard to help you Soph, so hard." The @piccadillyline social media manager is in my thoughts tonight pic.twitter.com/ATS0pnjTec — Jules Mattsson (@julesmattsson) December 6, 2016 Being a mole, one has a natural affinity with those who labour underground, and I was saddened to see poor @piccadillyline reduced to such lows – especially so close to Christmas. Luckily, some kind Londoners came to their defence, checking in on the anonymous worker and offering comfort and tea. @beckyywells yeah, with a couple of chocolate digestives if poss, thanks! — Piccadilly line (@piccadillyline) December 6, 2016 @rebeccacnreid no need to worry, all good here — Piccadilly line (@piccadillyline) December 6, 2016 And shortly after, all seemed to be well again: @sophb66 ok,same here,can we move on now....like a delayed tube , can we move on now? — Piccadilly line (@piccadillyline) December 6, 2016 › Why defeating Islamic State means taking on the digital caliphate I'm a mole, innit. Subscribe For more great writing from our award-winning journalists subscribe for just £1 per month!