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9 September 2013updated 22 Oct 2020 3:55pm

It’s been a good year for Wonga. That’s never a good sign

Record profits.

By Meghna Mukerjee

It’s just the kind of the thing you don’t want to hear. Reportedly, nine of UK’s 10 biggest payday lenders have seen their turnover double in the last three years. One has even recorded a 32-fold increase in profits since the start of the recession.

The worrying news comes days after payday giant Wonga reported record profits – a 36 per cent increase to £62m on a turnover of £309m in 2012. In fact, a year-long review by the Office of Fair Trading (OFT) has revealed that half of the payday lenders’ revenues was the result of rolled over loans.

Every time there is optimism about the economy, news about how payday lenders are still very much thriving across the UK as well as the US, and only getting stronger, provides a reality check. Over the years, small and medium sized payday loan shops (many not so ‘small or medium sized’ any longer) have mushroomed (think Quick Quid, Better Credit, Ferratum…) and the demand keeps growing. Recently, there has also been much talk around adverting spends for payday loans increasing exponentially.

Wonga has predictably been criticised for profiting from the poor’s miseries and pushing the needy deeper into debt. However, Errol Damelin, Wonga’s founder and chief executive, has defended the firm’s profits saying most of Wonga’s customers are apparently “young, single, employed, digitally savvy and can pay us back on time”, and it’s not about “people on breadlines being desperate”. At this point, Wonga and the likes of it are in a strong place.

Recently Labour MP Stella Creasy said that money made in the payday lending industry comes at a heavy cost to Britain. Rightfully so. But clearly there is massive need for such quick money. Earlier in the year, research from found that 49 per cent of those who took out a payday loan actually cited their experience as positive, contrary to popular perception, and one in three said they would even take one out again.

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A few months ago Citizens Advice said high street banks should step up and provide short-term, micro-loans to fulfil demand for “these kinds of products”. But is it actually better when banks offer similar, predatory, expensive short-term loan products to customers?

Leading banks, particularly across the US, offer payday loan-like schemes that they vehemently defend as products aimed at stopping customers from going to dodgy small shops when in immediate need of cash. Top US lenders such as Wells Fargo (Direct Deposit Advance scheme), US Bank (Checking Account Advance loan), Regions Financial (Ready Advance loan product) to name a few offer short-term, sky-high interest loan products that almost mirror payday loans. 

Going back a couple of years, the Big Banks Payday Loans report, published by non-profit research and policy organisation, the Centre for Responsible Lending (CRL), in July 2011, revealed that bank payday loans carry an annual percentage rate (APR) of 365 per centbased on the typical loan term of 10 days. The average credit card interest rate, comparatively, in 2011, was just over 13 per cent annually, and the average personal loan from a commercial bank was 11.47 per cent. 

Through bank payday loan rates, consumers pay over $900 in interest to borrow approximately $500 for less than six months, the CRL report calculated. In general, an estimated 12m Americans are annually caught in long-term debt from such loans.

Banks, however, insist on the contrary. A spokesperson for Wells Fargo told me last year that the lender’s Direct Deposit Advance (DDA) loan scheme – a product that charges $1.50 for every $20 advance – is on offer because the lender “understands that financial emergencies come up and we want to be able to help customers with that”. Though she accepted that it is an “expensive form of credit” that is “not intended to solve longer term financial needs”, she also explained that “customers can extend or roll over the advance so it does not grow” and “there is never a mountain of debt that this customer is under”. Fair enough.

It is in ways safer for a customer to borrow from a familiar, popular bank as opposed to small, seedy loan sharks online or across the street.  But the question around whether or not these options should exist in the first place – especially be offered by financial institutions that people trust – is the bigger issue. One does wonder what kind of message that imparts, even though it may be the lesser of the evils.

Most welfare organisations are not convinced by banks’ “concerns” towards cash-strapped consumers. The federal agency primarily responsible for regulating consumer protection in the US, the Consumer Financial Protect Bureau (CFPB), began operations in July 2011, and has the power to write and enforce rules against predatory practices in payday lending. US’ National Consumer Law Center (NCLC), in fact, issued a statement to the Office of the Comptroller of the Currency (OCC) as well the CFPB back in August 2011 stressing that regulators put a stop to banks offering payday loans or similar products all together – but of no avail so far. Similar requests have come up time and again. Consumer groups have also complained that the OCC’s guidelines are not “tough enough” and perhaps encourage more banks to offer such loans.

There are already several concerns surrounding UK banks’ most common overdraft schemes – including high cost, short-term balloon repayment, and consequent excessive use. Do customers need more ways to pile up bad debts? Considering the necessities, maybe it is time for banks to take a more customer centric approach and design new products that can be of immediate short-term help without leading disadvantaged clients into further financial agony. One can only hope.

Banks offering payday loan-like schemes do make them seem more approachable for customers who still think twice about walking into small shops for urgent money – the big-bank-backing may well make skeptical customers go ahead and do so – which is a bad sign. But there are enough people already reaching out to non-bank firms for money, which is a sign of grave need. There are doubts and dangers both ways, and unfortunately all one can say with certainty right now is that it’s been a good year for Wonga. That can never be a good sign.

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