Haven't I seen this revolution before?

David Cameron's public service reforms suffer from a serious zeitgeist problem.

Buried under the detritus of the escalating News International scandal is the government's long awaited public services white paper. Assuming you missed it, it's all about the need for "narrative" and to demonstrate a coherent governing project.

Senior politicians, and the commentators they talk to, obsess about this. Strange though it may seem to much of the public, the need to produce these wide ranging plans on public services can feel all-consuming to those working in No.10. On this front, the current administration is no different to its predecessors.

Generally these occasions tend to leave the public undisturbed. During the Labour years, in all the conversations I had with nurses, teachers and social workers -- many of whom begrudgingly supported much of what the government was doing -- there was almost no awareness of our "big public service argument", as it used to be termed.

The few who registered these efforts at all tended to view them as little more than a vanity exercise for the PM of the day.

Nor are these exercises popular across Whitehall. "I'm from the Cabinet Office White Paper team and I'd like to talk to you about our new public service reform narrative" must be one of the worst lines in government. Once uttered, departmental doors close, conversations dry up, and policy ideas get hidden away.

Hence these exercises are never easy. And this white paper, with its troubled gestation, will have been harder than most. The recent NHS debacle has both overshadowed it and undercut its ambitions. Being convincing about your radical intent on public services is hard going when you've spent the last few months submerged in the politics of U-turn, compromise and painstaking public reassurance.

So what's new? For all the effort to make it sound like a departure into a brave new era of personal "choice and control" the White Paper is characterised far more by continuity with the past than the coalition, or many on the Labour side, would like to recognise. "A right for anyone with a chronic condition to receive a personal budget." "Every hospital to become a Foundation Trust". "Takeovers and mergers to create a new generation of a not-for-profit chains of schools." A "default assumption" that all government data will be open source.

Sounds like strong stuff. Except all of these lines are from Labour's 2010 Manifesto -- and all have a clear echo in yesterday's publication.

Where the white paper seeks to go further is in relation to the role of the private sector and charities in running any public service. The early press briefings, which suggested a far-reaching right for the private sector to takeover services, will no doubt have generated grave concerns from those fearing the widespread privatisation of core services.

Personally, I think they can relax, at least on the basis of what's actually in the white paper. It's hard to see what new in it would force any of this to happen.

Similarly, the main proposal for securing individual choice across public services appears to be a byzantine plan to consult with various Ombudsmen on how they might be able to offer some type of (as yet unspecified) redress to citizens who feel dissatisfied. If you are scratching your head about what this means, and how this bureaucratic sounding procedure might work then, rest assured, you are not alone. Suffice to say that I gather it was not the most rigorously thought through part of the document.

Government strategies like these, which are supposed to demonstrate governing coherence, always involve a concerted effort to conceal the contradictions that necessarily plague any administration. What is right for policing is very unlikely to work for schools. But for Cameron there is a deeper tension between the part of him that wants to be a visionary - even reckless - reformer willing to tear up all manner of existing institutions, and the other Cameron - the cautious Burkean conservative - who recoils from blue-prints and grand schemes.

Sometimes the cracks show. Look at schools policy, the alleged exemplar of the new agenda. The most telling thing that Michael Gove has said over recent months is his commitment to all schools achieving 50 per cent 5 A- Cs at GCSE, including English and Maths, by the end of the Parliament (which build on Labour's previous 30 per cent ambition).

Just in case you missed it, this is a "top-down target" -- you know, the sort coalition is supposed to shun, that Labour were so keen on.

Personally, I broadly support Gove on this ambition - it is right that the centre of government has a sharp focus on under-performing schools. But this would necessitate a far more balanced approach to school improvement then Gove's existing agenda. In this, as in other areas, the Coalition's own goals will crash into their self-declared model of statecraft - a point that has been commented upon before on these pages.

Above all, today's report suffers from a serious zeitgeist problem. If an argument about public service reform is to have any prospect of resonating beyond the world of Westminster it needs to somehow chime with the times we are living in.

At his best, Tony Blair pulled this off. His mission to extend individual choice in public services - whether you liked it or not - connected with the post millennium era of rising prosperity, increased consumerism, and fast-growing use of the internet as a source of empowerment in our daily lives. These currents are of course still relevant: the popular demand for a good local school or hospital is just as keenly felt as ever. But the prevailing public mood is now darker - characterised by economic insecurity, falling living standards, and the desire to protect work.

It is possible to provide an account of how reformed public services can help speak to these challenges. We have some of the most expensive childcare in the world and it is highly inflexible, jarring with the working patterns of many parents. Reform is badly needed. Equally, millions of older workers will need support to help them stay in work, not least as the pension age rises. Again, existing services need to change.

But these are not questions that today's white paper attempts to answer. The events at News International are not the only reason that today's report, like many of its predecessors, is likely to be lost without a trace.


Gavin Kelly is chief executive of the Resolution Foundation.



Gavin Kelly is a former adviser to Downing Street and the Treasury. He tweets @GavinJKelly1.

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Cambridge Analytica and the digital war in Africa

Across the continent, UK expertise is being deployed online to sway elections and target dissidents.

Cambridge Analytica, the British political consultancy caught up in a huge scandal over its use of Facebook data, has boasted that they ran the successful campaigns of President Uhuru Kenyatta in the 2013 and 2017 Kenyan elections. In a secretly filmed video, Mark Turnbull, a managing director for Cambridge Analytica and sister company SCL Elections, told a Channel 4 News’ undercover investigative reporting team that his firm secretly stage-managed Kenyatta’s hotly contested campaigns.

“We have rebranded the entire party twice, written the manifesto, done research, analysis, messaging. I think we wrote all the speeches and we staged the whole thing – so just about every element of this candidate,” Turnbull said of his firm’s work for Kenyatta’s party.

Cambridge Analytica boasts of manipulating voters’ deepest fears and worries. Last year’s Kenyan election was dogged by vicious online propaganda targeting opposition leader Raila Odinga, with images and films playing on people’s concerns about everything from terrorism to spiralling disease. No-one knows who produced the material. Cambridge Analytica denies involvement with these toxic videos – a claim that is hard to square with the company’s boast that they “staged the whole thing.” 

In any event, Kenyatta came to power in 2013 and won a second and final term last August, defeating Odinga by 1.4 million votes.

The work of this British company is only the tip of the iceberg. Another company, the public relations firm, Bell Pottinger, has apologised for stirring up racial hostility in South Africa on behalf of former President Jacob Zuma’s alleged financiers – the Gupta family. Bell Pottinger has since gone out of business.

Some electoral manipulation has been home grown. During the 2016 South African municipal elections the African National Congress established its own media manipulations operation.

Called the “war room” it was the ANC’s own “black ops” centre. The operation ranged from producing fake posters, apparently on behalf of opposition parties, to establishing 200 fake social media “influencers”. The team launched a news site, The New South African, which claimed to be a “platform for new voices offering a different perspective of South Africa”. The propaganda branded opposition parties as vehicles for the rich and not caring for the poor.

While the ANC denied any involvement, the matter became public when the public relations consultant hired by the party went to court for the non-payment of her bill. Among the court papers was an agreement between the claimant and the ANC general manager, Ignatius Jacobs. According to the email, the war room “will require input from the GM [ANC general manager Jacobs] and Cde Nkadimeng [an ANC linked businessman] on a daily basis. The ANC must appoint a political champion who has access to approval, as this is one of the key objectives of the war room.”

Such home-grown digital dirty wars appear to be the exception, rather than the rule, in the rest of Africa. Most activities are run by foreign firms.

Ethiopia, which is now in a political ferment, has turned to an Israeli software company to attack opponents of the government. A Canadian research group, Citizens Lab, reported that Ethiopian dissidents in the US, UK, and other countries were targeted with emails containing sophisticated commercial spyware posing as Adobe Flash updates and PDF plugins.

Citizens Lab says it identified the spyware as a product known as “PC Surveillance System (PSS)”. This is a described as a “commercial spyware product offered by Cyberbit —  an Israel-based cyber security company— and marketed to intelligence and law enforcement agencies.”

This is not the first time Ethiopia has been accused of turning to foreign companies for its cyber-operations. According to Human Rights Watch, this is at least the third spyware vendor that Ethiopia has used to target dissidents, journalists and activists since 2013.

Much of the early surveillance work was reportedly carried out by the Chinese telecom giant, ZTE. More recently it has turned for more advanced surveillance technology from British, German and Italian companies. “Ethiopia appears to have acquired and used United Kingdom and Germany-based Gamma International’s FinFisher and Italy-based Hacking Team’s Remote Control System,” wrote Human Rights Watch in 2014.

Britain’s international development ministry – DFID – boasts that it not only supports good governance but provides funding to back it up. In 2017 the good governance programme had £20 million at its disposal, with an aim is to “help countries as they carry out political and economic reforms.” Perhaps the government should direct some of this funding to investigate just what British companies are up to in Africa, and the wider developing world.

Martin Plaut is a fellow at the Institute of Commonwealth Studies, University of London. He is the author of Understanding Eritrea and, with Paul Holden, the author of Who Rules South Africa?