Anne Rice. Photo: Getty
Show Hide image

Your book sucks: are authors being bullied with one-star Amazon reviews?

Anne Rice thinks there are communities of “parasites” intent on dragging down writers by slating their books online. Is she right – and why are we such slaves to the star rating, anyway?

I frequently fall down internet rabbit holes – I google medical symptoms late at night, I look up animals who have won awards (I have not won awards), I try to find out the exact length of intestinal worms pulled from dogs’ bellies on old episodes of Ripley’s Believe It Or Not that I vaguely remember watching in the ‘90s (results so far inconclusive). I also habitually read the one-star Amazon reviews of books I love. Why? I have no idea. Try it. It’s like sitting mutely at a dinner party with aliens.

Here's Lolita

The book arrived on time in and was in great condition but the actual literature itself was just terrible . . . its turgud, pretentious crap, which is badly written and really just utterly dull, I doubt a combination of the literary talents of Katie "Jordan" Price and Alan Shearer could come up with something more indescribably poor.”

Go find a book you love. Click the one-star reviews – there will always be some. Cancel your plans for this evening.

But one-star Amazon reviews are more than a space for performance art or green-ink rantings. Some authors believe that they amount to “bullying”. Anne Rice, writer of Interview with The Vampire has signed a petition snappily entitled Protect Amazon.com Users and Indie Publishing Authors from Bullying and Harassment by Removing Anonymity and Requiring Identity Verification for Reviewing and Forum Participation – a collective effort to eradicate trolling and abuse in one particular corner of the internet. The petition wasn’t her idea, nor was it one of the dozens of daily causes sent to our inboxes courtesy of 38 “pick your battles” Degrees as a way of enabling Rice’s long and personal war against The Unfavourable Reviewer. (ICYMI: Last year she took umbrage with a small potatoes blogger (who not only didn’t like her book but cut it up for some arts crafts project), posted a link to the offending review on her Facebook and invited comments. Essentially she just set her fanbase on someone who didn’t like her book, and opened the blogger up to a world of shit-slinging from the more slavish of the group (others called Rice out on it).  In terms of picking a postergirl against being a dick on the internet, you could do better than Rice.)

Anne Rice is not the only writer to have gone after a bad reviewer. In 2011, a self-published author in Milton Keynes launched libel proceedings against the guy who wrote a series of bad Amazon reviews of his book, The Attempted Murder of God: Hidden Science You Really Need to Know. Also summoned to the courtroom were Richard Dawkins and his foundation (for discussion threads relating to the review on the foundation’s website) and Amazon (for allowing this to happen in the first place). Earlier this year there was a story about another self-published author in America threatening to sue a reviewer because their single bad review allegedly lost the writer $23,000. Whether it’s back-of-the-envelope maths or real maths we’ve only got his word, but at this point it’s irrelevant. Stay with me.

While I’m up late googling intestinal worms I shouldn’t be, there’s a thing I always try not to do and invariably end up doing anyway on Twitter: argue. As a rule, it’s best not to engage. If you engage, you will not come out looking good. I have argued in favour of outlawing shorts. I once swore, in a sleepless blaze, that taramasalata is better than hummus (I GOT MY WORDS AROUND THE WRONG WAY). We all make mistakes. Nobody comes out looking good and screenshots last forever. This rule is also applicable to Amazon.

The author-who-thought-the-one-star-review-put-him-down-$23,000 broke this rule. He engaged. He commented on the bad Amazon review, the reviewer wrote back and by the end of it there was a 19-comment thread right there on the Amazon page where anyone thinking about maybe possibly buying the book would see it. I’m speaking for myself here obviously, but I’d consider that kind of a turn-off.

Had he left it alone that one-star review would have been an outlier compared to dozens of better ones (35 of them being five-stars) and probably regarded as the anomaly it was. But – like Jerry Seinfeld evening up his chest hair in that werewolf episode – he went too far. Could it be as simple as that thing where you don’t remember compliments, but you do remember the place, the time, and the tone in which you’re pretty sure someone implied you have a fat arse? Internet nemeses are easily gained and rarely forgotten. I should know – I have them as saved searches in my Tweetbot.

But of course there is a big difference between bad Amazon reviews and disagreeing on Twitter: here there is money involved. Bad reviews pull the book’s overall rating down – the rating that sits right under the name of the book in yellow stars. The temptation to “game” that kind of system is often irresistible – to fans, to haters, to the authors themselves.

Reputable sites make a point of not tampering with customer reviews, or at least being transparent about what's fair comment and what's not. Richard Longhurst, co-owner of Lovehoney, Britain’s biggest online retailer of sex toys, says that while his staff do go in and correct grammatical errors, Lovehoney will never outright remove a bad customer review from their website – the presence of the bad lends validity to the good.

What prompted Rice to sign the petition were her experiences in an Amazon forum this past January (although she’s been talking about the Amazon problem for some time). She was answering questions while “predatory career bullies” (screengrabbed here) spat venom and abuse, anonymously. She told the Guardian: “They've worked their way into the Amazon system as parasites, posting largely under pseudonyms, lecturing, bullying, seeking to discipline authors whom they see as their special prey . . .  They're all about power. They clearly organise, use multiple identities and brag about their ability to down vote an author's works if the author doesn't 'behave' as they dictate."

Rice is right about one thing: there are reviewers out there who pride themselves on only leaving bad reviews. Meet Chris Roberts.

Roberts has 50 followers on Twitter, where he describes himself as a “short story writer, Pushcart Prize nominee and Lord High Executioner of the Amazon One-Star review”. I first started following him in June 2013. I found him underneath a listing for a book I was thinking about buying and he was rubbishing, in verse. It was a one-star review, the absolute hammer-to-the-balls of the Amazon world. This month he reached a landmark 350 one-star reviews. Authors range from the relatively unknown, to Paul Auster, to Vladimir “nowhere near as good as Katie Price” Nabokov. Since he started in 2010, Roberts has read and loathed more books than I have stacked guiltily and unread by my bed. By review number five he was signing off as “Chris Roberts, God”.

He has reviewed a collected edition of Nora Ephron's work by writing a one-act play in the style of Tennessee Williams. Signing himself “Chris Roberts, lord God of the spooky edge”, he reviewed a Thomas Pynchon book in free verse averring that "YOURS is a cyclical pantomime". He reviewed a book about Bob Dylan by noting, “Insanity is knowing Bob Dylan can't hold a note.../ And calling him a great artist.../ Insanity is his response to the Holocaust...”

I wanted to know why he rubbished, on average, two novels per week consistently for the past four years. I asked him but was evidently too slow in answering my emails (I am shit at emails, I will give him that). It went: less than brilliantly. You can still find these daily updates on his Twitter if you ever need reminding:

Matthew Taub at OTBKB had better luck than me in interviewing Roberts: here he ponders whether he is an “obstinate troll or literary muckraker”?

Roberts has a very clear view on one-star reviews: he likes giving them, and Amazon won't stop him. He told Anne Rice as much: “even if Jesus Christ signed the petition, Amazon will do nothing”.

Chris Roberts is probably right. But would removing abuse make Amazon purer?

While an Amazon rating might matter little to you, it matters a lot to the author. Nobody checks an Amazon rating more frequently than the book’s author. It’s the sort of thing that keeps a person up at night. I should know, I have slept in the houses of the Amazon-ranked.

Here’s what writers do in their dressing gowns: writers write back to people who slate them. We know this because in 2004, for one stomach-flipping week, the anonymous reviewer names on Amazon Canada were replaced with real names. By the time the glitch was rectified we’d already found out that the anonymously named “a reader from New York” was actually Dave Eggers, rebutting bad reviews. Some writers wrote five-star reviews of their own books (and their friends’ books) in order to boost the rankings. Don’t judge those guys, you’d do it too. When ratings equal sales, it’s a means to survival. It’s the online equivalent of going into a bookstore and rearranging the display so that your own book is front and centre (also left, right, above and below if my time as a bookseller taught me anything), or putting in a fake order and then cancelling it so the store is forced to put it on their shelves (where it can be rearranged in a week’s time to front, centre, left, right, etc). In areas of creative work, games are always being played: for good and bad.

Remember that self-published author from Milton Keynes? The judge threw the case out, a) because such a small portion of the reviews would actually be considered libellous and pursuing it would be a waste of time and money, and b) the judge thought the author might have trouble convincing the jury that he had been wronged, considering his own online behaviour. He has been pseudonymously rebutting bad reviews and adding favourable ones. (He owes £100,000 in legal bills.)

Essentially this Amazon petition is just a part of the wider discussion about people being dicks on the Internet. Even if you take away their anonymity, people will still find a way to be dicks on the internet because it’s the internet. As for Amazon reviews, they have become bottom half of the internet at worst, strategic puff pieces at best, and therefore irrelevant unless you're buying a washing machine or being funny about Penetrating Wagner's Ring. In the same conversation you have with your mum about that man from Nigeria asking her for money, you need to explain how Amazon reviews need to be ignored.

Will the petition work? I doubt it. If Amazon’s customer reviews were a stain on your shirt, they’d be a go-home stain. No amount of scrubbing will get this out. 

Hayley Campbell writes for a number of publications, but then who doesn't. You should follow her on Twitter: @hayleycampbell.

BURAK CINGI/REDFERNS
Show Hide image

Only Drake could wow the O2 by pointing out random audience members' clothing

It takes charisma to pull off abandoning hits halfway through.

On the last London night of his Boy Meets World tour (20 March), Drake doesn’t come on stage until 10pm, which is enough to kill off most gigs at the O2 Arena (hello, Bieber), as people are worried about getting the Tube home. The amount of rum and Coke in the room – a steaming, unrecognisable space with a false ceiling of globular lights and a stampeding crowd split in half by a fence – certainly helps keep the buzz. But who’d have thought that a man standing onstage diligently pointing at audience members and saying what they’re wearing (“You in the blue dress shirt with the ­lager!”) would constitute one of the most exciting nights the O2 has seen in a while?

“Tonight is not a show, not a concert, not about me,” says Drake, who runs an annual “Drake Night” in Toronto and once visited Drake University in Iowa.

So far, the world’s favourite rapper – his latest album, More Life, recently got 90 million streams on its first day of release on Apple Music alone – has had a shifting identity. His songs capture a new strain of emotionally literate but solipsistic hip-hop, which can feel intense or whiny depending on how you look at it. His offstage behaviour is Type-A rapper – he has been accused of throwing beer bottles at Chris Brown, he has been punched by Diddy and he has had altercations with Jay Z, Kendrick Lamar, Pusha T and Ludacris.

But Aubrey Drake Graham, the son of a white, Jewish mother and an African-American father who once played drums alongside Jerry Lee Lewis, does skits about his petulance on Saturday Night Live (see “Drake’s Beef”). Emotionally demonstrative, openly dysfunctional, a bit of a bruiser, with an ability to flit between a dozen styles of music while expressing a desire for crowd participation that borders on the needy . . . Could this man be the ­Michael Bublé of hip-hop?

Drake’s sprawling two-hour roadshow is held back from chaos by the force of his physical presence. Blunt-headed with muscular, sloping shoulders and mesmerising, nimble feet, he prowls the edge of the stage. He has had so many hits (and has so many guest stars tonight) that he is not interested in playing them all the way through. Instead, recalling Prince in the same venue ten years ago, the show becomes a series of medleys. With just a drummer and a synth player at the back of the stage, he demonstrates an invisible, physical control over the music, operating it like a string puppet, stopping or starting songs with the drop of a foot or the shrug of a shoulder, so they collapse in the middle and are gone.

It takes charisma to pull off abandoning hits halfway through. Pointing at people in the audience, real or imaginary, is a music hall thing. Bruce Dickinson and Metallica’s James Hetfield do it too. Amid a hokey message to follow your dreams, he recalls his time spent singing for $200 a night as a John Legend tribute act. Cue a perfect demonstration of Legend-style singing – before he suddenly sloughs off “all this bathrobe-and-candle-sexy acoustic Ed Sheeran shit”, while huge columns of flame engulf the stage.

Drake is still at his best with blue, slinky songs of alienation – “9”, “Over”, “Feel No Ways” and “Hotline Bling”, which doubles up as make-out music for the couples in the crowd. One pair of lovers, Drake establishes during one of his crowd surveys, have been together for ten years. “I can’t even make a relationship last ten days,” he laments. In 2012, he told the Guardian, “I’ve had too many girls to ever feel uncomfortable about the man that I am.” An old-school boast from a modern man.

The guest stars serve to highlight Drake’s variety, rather than shine on their own. Their songs, too, are started, suspended, chopped and screwed. Drake is more macho when there’s another guy onstage with him – doing “Successful”, with the literally named Trey Songz, or dueling with thefrenetic Skepta, who sounds so much tougher (maybe because he’s a Londoner). The two whirl around the stage like helicopter seeds.

Nicki Minaj, apparently Drake’s one-time lover, rises fembotishly from a hole in the stage and says in a London accent, “I want some fucking crumpets and tea.”

She adds, of her host, “This nigga single-handedly changed the game.” Minaj sings her song “Moment 4 Life”: “I call the shots, I am the umpire . . .” But she doesn’t really. Even her presence flares up quickly and is gone.

Kate Mossman is the New Statesman's arts editor and pop critic.

This article first appeared in the 23 March 2017 issue of the New Statesman, Trump's permanent revolution