The Secret Cuts: Part Five, The Low-Pay Debate

Continuing their series on the Coalition's secret cuts, Alan White and Kate Belgrave explore how workers are being bludgeoned into accepting wages that are too low to live on.

There was a big story this week. It didn’t quite attract the level of coverage received by the royal baby, but it affected a lot more people. The Archbishop of York, John Sentamu (who is himself linked to a workfare scandal), described the low wages of millions of Britons as a "national scandal".

Salaries across the country are not only being cut - they’re being trashed, as the people we talked to for this article know all too well. They, like people all over the country, are locked in vicious disputes with their employers about proposals for wage cuts. Staff at One Housing Group, which is featured in this story, are striking today. They know that they’re being forced into a race to the bottom, but refuse to join it - or buy the line that employers can only compete if wages plunge.

This concerns everyone who needs a wage to live.

This video shows staff at a recent noisy picket outside the Southwark head office of Equinox Care. Equinox is a charity which provides support services for people with drug and alcohol problems and mental health conditions across the South East.

The staff are on strike today - as they have been several times this year - in protest at management plans to slash their wages. Their dispute with management is bitter and at an impasse. The wage cuts management insist on can’t be borne. Management say that they must be borne if the organisation is to survive. But staff and unions know that organisations won’t survive if services are reduced to rubble.

Earlier this year, Equinox workers and unions were presented with proposals for wage cuts which will leave huge holes in pay. Average annual pay cuts of £2,000 will be imposed on front line staff, with some people being told to accept reductions of £8,000. Staff say they’ll be downgraded and deskilled - but they’ll end up doing exactly the same jobs.

People are livid at management and particularly CEO Bill Puddicombe, who they say refuses to negotiate, or change his position. Outside HQ, they wave posters plastered with his picture - “Bill Puddicombe, the face of cuts in social care.”

Photograph: Charles Shearer at SnapsThoughts

The fury is tangible. Andy, an Equinox worker, tells us: “At one meeting about the cuts I saw a member of staff crying, because they were worried about losing their house. Then I saw a member of HR staff chuckling, and I had to ask him exactly why he was laughing.”

Ann says: “People don't know how they are going to be able to pay their rents and mortgages. It's just horrific.” John describes their work: “[We do] floating support and homeless prevention work - council tenants who are maybe on their final warning and get referred to us by caseworkers. It tends to be substance misuse, alcohol, addiction. We also work with ex offenders, [people with] mental health conditions, victims of domestic violence... and on the streets with street drinkers and rough sleepers to see what sort of accommodation they might be entitled to. They often use or drink in order to be able to survive on the streets.”

All say the work is rewarding, but like everyone else, they need to be paid for it. They’re also worried that if they don’t fight back now, the axe will be swung again. Ann says: “We haven't had a pay rise for the last three years, so in effect we've been taking pay cuts. We had our hours increased.”

The first strike took place at the end of May, but, says the union, the charity’s management did not respond. Things have now escalated. Unite’s regional officer said: “Rather than sitting down to negotiate with Unite, Equinox management appear to have spent their time striking off from their relief worker/locum list any worker who refused to cross the official picket lines, blacklisting them from all future employment with Equinox.” (When we speak to him, Puddicombe says Equinox is not blacklisting. We will stay in touch with workers to see how things go.)

In June, two more days of strike action followed. Protestors report that Puddicombe attempted to rush through the strikers without answering questions, but apparently found himself locked out of his own office. Perhaps the pressure was getting to him, because earlier this month, he snatched Unite placards that were being handed out at a care conference in Lewisham and tore them up. Around the same time, staff handed a no-confidence vote in him to Equinox’s board members. Then there were more strikes.

Puddicombe, when we catch up with him, does seem emotional. He demands to know how we found out about the protests and complains bitterly about Unite’s presentation of him. We put it to him that people are justified in their rage - who, after all, wouldn’t furiously oppose a cut in their wages? - and he accepts that, but he says people don’t understand the problems faced by smaller charities.

He says smaller charities like Equinox are being squeezed by much larger ones who have big marketing and tendering departments and can aggressively chase new business. He says that Equinox is committed to being a living wage employer. He also says, testily, that the environment is almost impossible: “Given that Equinox is principally reliant on public sector money for the charitable work we do - that money is decreasing. We can only pay the same level of wages that other organisations pay in our field. In 2011/2012, we lost a half a million pounds. We've just broken even in the last financial year.” (“We’ve got five years left at best” charities told the Guardian this week.)

But that’s not good enough for the staff who must lose thousands in pay. Nor can it be. People can’t take wage cuts. They can’t afford to. They can’t just leave the argument there. They’re not in a position to accept the line that lower wages will save an organisation - particularly when management isn’t sure that lower wages will ultimately do that. Puddicombe says he isn’t sure himself.

In this environment, people need a new tune. They want their employers to campaign against cuts and to pressure government and local government for funding and better contracts.

They wonder why they’re taking the hit in the public sector when others are not - MPs’ pay rises were a very big topic when we visited the pickets. Unite Housing Workers branch chair Paul Kershaw says that St Mungo’s - another care provider - “has a proposal that guarantees the pay of existing staff and limits the use of the new lower grade.” Unite wants to see sector agreements where competitive tendering processes do not compete on wage rates.

They want to go to the Advisory, Conciliation and Arbitration Service (ACAS), but Puddicombe won’t. “We haven't seen any sign that the union is willing to realistically engage with a conversation about change,” he says. The Unite people we spoke to were bemused by this. They say that’s the point of going to ACAS - to engage and have a conversation. Puddicombe says the Equinox board has “red flags” below which it won’t cut - but he also says that local authorities will probably look to cut budgets further in 2015. The future looks shaky and people know that. But they will not accept that they have to wear the worst of it. Why should they?

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And what of the bigger charities that are squeezing the smaller ones? Oddly enough, at the larger and profitable One Housing Group (OHG), exactly the same situation is unfolding. OHG has massively expanded - it’s over eight times the size it was in 2004, and the main way it grows is by taking contracts from other providers. That means it takes their terms and conditions on staff pay.

So it planned to “standardise” pay across the board, with £22-23k for those in inner London and £22k in outer London (which laughably included Southwark, Tower Hamlets and Lambeth). The argument was that due to local government cuts, pay would have to be slashed to allow the company to make lower bids.

“What we didn’t realise,” says Peter , an employee, “Is that the support arm of OHG had made a surplus over £1m. It was the highest in the sector. Our major competitors made losses or just broke even: St Mungo’s made a tiny surplus and didn’t bring in cuts. And that’s just support. OHG on its own made £12m. So they were cutting some people’s pay by £8,000 in a bid to save a total of £490,000 - even if they made no cuts at all they were still hundreds of thousands in surplus.”

A week before Christmas, 245 letters were sent out. They instructed everyone to sign up to the pay cuts before 21 December. There was a very low union membership at the time, but 70 per cent of the staff didn’t sign - and soon became unionised. “This triggered endless one-to-one consultations,” says Peter. “You would see members of staff in tears, talking about how they’d lose their house - we’d already had our pay frozen for four years previously. It was just an admin exercise, but we got the cuts delayed for 22 months. Now they’ll come in February 2014.”

In a statement OHG says: “One Housing Group has a workforce of over 1,200 people. Following an exhaustive consultation process, over 95 per cent of the 230 affected care and support staff have signed up to the new salary arrangements.”

It sounds promising, until you hear Unison’s response: “OHG management say that 95 per cent of staff have signed up to the cuts. Indeed they have. They were told in no uncertain terms that if they sign the new contracts they will have their pay cut in February 2014 and if they refuse to do so, they will have their pay cut with immediate effect. This is the sole reason they have signed the new contracts.”

Peter says: “There’s anger because we’ve won huge contracts - £1m for homeless and floating support from the Greater London Authority and £1.3m for work in Essex - neither makes a loss, there’s years of guaranteed funding, and yet shortly after they’re awarded people are told cuts have to be made. But we’re making a profit.

“This is the best way for management to get pay protection when they pick up contracts from other providers. It’s a sort of reverse egalitarianism - you can argue against claims made on basis of protected pay agreements for example, because everyone’s earning the same.”

Things would only get worse. Strike action was threatened and as a result a severance package for staff was agreed. Workers claim that it was funded by taking away staff bonuses: “It was stunning,” says Peter. “A guy earning £18,000 was now losing his £550 bonus to subsidise the pay off of a guy on £28,000.” OHG insists to us that this is not the case.

At the same time Mick Sweeney, the group’s CEO, accepted a pay increase of just over £30,000, taking his salary to £176,000. OHG refuses to explain to us why it quoted a lower figure of £150,075 in Inside Housing’s 2012 salary survey.

Even local councillors in Islington were outraged. They wrote to OHG and pointed out that at the council since 2010 they had cut the CEO’s salary by £50,000 and increased pay for workers on less than £21,000, while still saving £400,000 of management costs. Suddenly managers and support assistants who weren’t facing cuts began to unionise, and strikes began in June. The local councillors even attended the picket lines.

Peter says: “It felt like they were targeting the frontline guys purely because there was no history of standing up to them. The job market has changed - people are just hanging in their jobs. As the association expands it’s become more corporate - it’s a bit like working for Barclays now, with lots of talk of “business plans” and the “market” - that’s fine, but when you’re making a surplus you can’t really criticise the market. You’re left with demoralised workers who lose the voluntary ethos for extra work.

“They refused to go to ACAS - which even the likes of Balfour Beatty do. First they said they wouldn’t go because there’d never be a strike, then there was one and they just refused to pick up their phones.” OHG tell us: “Our consultation process left no stone unturned and considered all available options in order to secure the best possible deal for staff within the challenging environment. We did not feel there was anything further to be gained by going to ACAS."

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The voluntary sector is changing. Axemen like Puddicombe say that they’re trying to prepare their organisations for dark days ahead. But staff want to see something more constructive. As Andy tells us: “Puddicombe says he’s making these cuts so he can make tenders, but Equinox are primarily losing tenders because they don’t have a dedicated team.”

Puddicombe says that the organisation has “no hope” of achieving new business until salaries are cut to the “same level” as competitors and also because competing organisations have big tendering teams at their disposal. He does seem to concede that new business will not necessarily be on the cards even if salary cuts are made, though. “We can make the changes that we're making - after that, then we have to hope that we can find some dazzling opportunities to produce new business, that we can use the skills we have and make a bit of luck.” Doesn’t sound like much of a plan.

In the case of One Housing Group, the story is different. Here the money is rolling in, but as Peter tells us: “It used to be impossible to action the workforce across the supported housing sector, but now people are seeing that this is about building a war chest for when the local government cuts really bite.”

As Will , another Equinox worker tells us, it’s a strategy that might cost lives. “Coming off alcohol is one of the most dangerous things. It’s a potentially life-threatening thing. [Staff shortages] would pose in my mind a real risk.

“People don't want to see that service lost. People have put years into the job and a real commitment. What's being done is completely and utterly wrong. Lack of transparency, downright untruths, they're not negotiating with the unions, I think that is so wrong and it's good that people are standing up to it.”

All staff names have been changed.

You can read more articles from Alan White and Kate Belgrave's Secret Cuts series here

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Guns and bullets and nothing more: The Syrian Kurds fighting Isis

They are the US-led coalition's main ally in the fight against Isis, but as Turkey keeps bombing them, the sense of betrayal is growing.

A sense of a betrayal pervaded the funeral, giving an angry edge to the mourners’ grief. The Kurds were used to the Turks killing their people. It was almost expected. What was different in their attitude to the killing of the 14 men and women buried that hot afternoon in the cemetery at Derik, among 20 fighters killed by Turkish air strikes just three days earlier, was that it had occurred under the watchful auspices of the Syrian Kurds’ big ally: America.

So when a US armoured patrol arrived at the edge of the cemetery in northern Syria, the American troops had been met with sullen stares and silence. I watched Aldar Khalil, one of the most influential advisers with the local Syrian Kurdish administration, approach the US army officer while a cordon of armed YPG fighters surrounded the patrol to keep civilians away.

“I told the American officer how angry people felt,” he told me afterwards, “and advised them that as soon as they had achieved what they wanted to at the funeral they should go. Emotions are high. People expected more.”

The air strikes had been far more significant than anything previously visited by the Turks on the YPG, the Syrian Kurd fighting group that has become the Americans’ primary ally in the forthcoming battle to capture the city of Raqqa from Isis. Operations to shape the battlefield around the militants’ capital are ongoing, and some sections of the front YPG units, the mainstay of the anti-Isis alliance, are now less than four kilometres from the outskirts of Raqqa.

However, the entire operation was thrown into jeopardy early on the morning of 25 April, just days before US officials confirmed that President Donald Trump had authorised the direct supply of weapons to the YPG. Turkish jets repeatedly bombed the YPG’s main command centre on Qarachok Mountain, just above the small town of Derik, destroying ammunition stocks, a communications centre and accommodation blocks. The dead included Mohammed Khalil, a top commander involved in planning the Raqqa operation.

The attack immediately drove a wedge between US troops and the Syrian Kurds, who felt they had been knowingly betrayed by the United States, which had acted as the YPG’s ally in the fight for Raqqa with the one hand while allowing its fellow Nato and coalition member Turkey to stab the YPG in the back with the other.

“There were a couple of days after the Qarachok strikes when several of our leading commanders, and many of our people, put on the pressure to withdraw our forces from the Raqqa front altogether and send them to protect our borders with Turkey,” Khalil, the Syrian Kurd adviser, told me. “They wanted to stop the Raqqa operation. We had to explain very carefully that this was [the Turkish president] Erdogan’s goal, and to persuade them to continue.”

Senior YPG commanders suffered deep personal losses in the Turkish air strikes. Among the mourners at Derik was ­Rojda Felat, a joint commander of the overall Raqqa operation. Standing beside the grave of Jiyan Ahmed, one of her closest friends, she clasped a portrait of the dead woman in her hands.

“She survived fighting Da’esh [Isis] in Kobane, in Tal Hamis and Manbij,” Felat said. “She survived all that, only to be killed by a Turkish jet.”

Later, illustrating the fragile contradictions of the coalition’s alliances, Felat explained that she had gone to sleep in the early hours of 25 April, after finishing a series of late-night planning meetings with British and US officers at the forward headquarters she shares with them on the north side of Lake Assad, Syria’s largest lake, when word of the air strikes came through.

“It was very clear to me that the Americans I was with had not known about the air strikes,” said Felat, 35, a legendary figure among Syria’s Kurds whose role models include Napoleon and the socialist revolutionary Rosa Luxemburg. “They could see how upset and angry I was to learn in an instant that so many friends had been killed, and the Americans dealt with that compassionately. I was extremely distressed, to say the least,” she added, looking away.

Within a few hours of the strikes, Felat was on a US helicopter alongside US officers flown to Qarachok to assess the damage in a very public display of US-YPG solidarity.

The Americans were quick to try to mitigate the damage to their Kurdish allies. A further 250 US troops were sent into Syria to run observation patrols along the Syria-Turkey border in an attempt to de-escalate the tension, bringing the number of US troops there to more than 1,200. In addition, US weapons consignments to the Syrian Kurds increased “manifold” in a matter of days, Felat said.

Yet these measures are unlikely to stop the fallout from a strategy – that of arming the Syrian Kurds – which risks broadening Turkey’s overall conflict with the YPG, unless certain crucial political objectives are attained parallel to the push on Raqqa.

Turkey, at present regarded as a mercurial and mendacious “frenemy” by Western coalition commanders, perceives the YPG as a terrorist organisation that is an extension of its arch-enemy the PKK, a left-wing group demanding greater auton­omy within Turkey. Hence Ankara’s deep concern that the YPG’s growing power in Syria will strengthen the PKK inside Turkey. The Turks would rather their own proxies in Syria – an unattractive hotchpotch of Syrian Islamist groups mistrusted by the West – reaped the rewards for the capture of Raqqa than the YPG.

Although US commanders find the YPG more reliable and militarily effective than the Turkish-backed Islamist groups, the Syrian Kurds are a non-state actor, a definition that ensures B-grade status in the cut and thrust of foreign policy. Nevertheless, recalling the painful lesson of 2003 – that military success is impotent unless it serves a political vision – the US should be devoting energy to imposing conditions on the supply of arms to the YPG as a way of containing Turkish aggression against their ally.

Salient conditions could include the YPG disassociating from the PKK; a cessation in repressing rival political parties in YPG areas; the withdrawal of YPG fighters from northern Iraq, where they are involved in a needless stand-off with Iraqi Kurds; and an agreement by the YPG to withdraw from Raqqa, an Arab city, once it is captured.

As a quid pro quo, and in return for the YPG blood spilled in Raqqa, the Syrian Kurds should have their desire for autonomy supported; have the crippling trade embargo placed on them by the government of Iraqi Kurdistan lifted; and, by means of buffer zones, have their territories protected from further attacks by Turkey and its Islamist proxies.

So far, none of these measures is in play, and comments by US officials have only strengthened a growing suspicion among Syria’s Kurds that they will be discarded by the US the moment the YPG have fulfilled their use and captured Raqqa.

“We have not promised the YPG anything,” Jonathan Cohen, a senior US state department official, told the Middle East Institute in Washington on 17 May – a day after President Erdogan’s visit to the US. “They are in this fight because they want to be in this fight. Our relationship is temporary, transactional and tactical.”

Cohen further said: “We have the YPG because they were the only force on the ground ready to act in the short term. That is where it stops.”

The sense of betrayal felt by the mourners at Derik was perfectly understandable. But Syria’s Kurds should not be so surprised the next time it happens. America, it seems, has promised them nothing more than guns and bullets. 

Anthony Loyd is a war correspondent for the Times

This article first appeared in the 25 May 2017 issue of the New Statesman, Why Islamic State targets Britain

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