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Bias and the BBC

The charge that the broadcasting corporation is left-wing has been repeated so often that it goes almost unchallenged. If anything, Mehdi Hasan argues, it is a bastion of conservatism.

For years, I have been puzzled about why arguments over whether the BBC is biased seem to feature only two points of view. The right argues that the BBC is biased in favour of leftists and liberals. In his 2007 Hugh Cudlipp Lecture, Paul Dacre, editor of the Daily Mail, proclaimed: "It is, in every corpuscle of its corporate body, against the values of conservatism . . . by and large BBC journalism starts from the premise of left-wing ideology." The other side responds by pointing to, in the words of Polly Toynbee, doyenne of the liberal left, "the BBC's perpetually self-critical striving for fairness and balance, unique in all the media . . . the only non-partisan voice". The idea that the corporation might be more sympathetic to a conservative view of the world than a liberal one never figures in the discussion.

But should it? In November 2005, a well-known BBC presenter delivered the 14th annual Hayek lecture at the Institute of Economic Affairs, in which he called for "a reorientation of British foreign policy away from Europe . . . a radical programme to liberalise the British economy; a radical reduction in tax and public spending as a share of the economy; a flat tax . . . the injection of choice and competition into the public sector on a scale not yet contemplated . . . excellence in schools with vouchers for all".

These are views, drawing on the libertarian philosophy of the long-dead Austrian free-marketeer Friedrich Hayek, that are to the right even of the modern Conservative Party. The BBC presenter was Andrew Neil, whose shadow looms large over the corporation's coverage of Westminster. Neil is on air roughly four hours a week, presenting Daily Politics, Straight Talk and This Week - where one of his co-hosts is the former Tory defence secretary Michael Portillo. Neil and Portillo often gang up, ideologically, on the soft Labour lefty Diane Abbott. Here is the legendary BBC "balance" in action.

But this is not about Neil, who has been on the Thatcherite right for decades now, first as editor of the Tory-supporting Sunday Times and now as chief executive of the Tory-supporting Spectator. This is about double standards, and about how the backgrounds of various prominent BBC employees have been curiously unexamined in the row over "bias".

Can you imagine, for example, the hysterical reaction on the right if the BBC's political editor had been unmasked as the former chair of Labour Students? He wasn't - but Nick Robinson was chair of the Young Conservatives, in the mid-1980s, at the height of Thatcherism. Can you imagine the shrieks from the Telegraph and the Mail if the BBC's editor of live programmes had been deputy chair of the Labour Party Young Socialists? He wasn't - but Robbie Gibb was deputy chair of the Federation of Conservative Students in the 1980s, before it was wound up by Norman Tebbit for being too right-wing. Can you imagine the howls from the Conservatives if the BBC's chief political correspondent had left the corporation to work for Ken Livingstone? He didn't - but Guto Harri did become communications director for Boris Johnson within months of resigning from the Beeb.

Much has been made in the right-wing press of the comments by the Telegraph's editor-at-large, Jeff Randall, on the BBC's "liberal" bias - "It's
a bit like walking into a Sunday meeting of the Flat Earth Society" - during his four-year stint as the corporation's first business editor. The bigger question is: what on earth was an outspoken free-marketeer doing as the supposedly neutral BBC business editor to begin with? So much for Auntie's "Marxist" attitudes towards business and enterprise.

How about foreign policy? The BBC is constantly accused of anti-Americanism, but three of its most recent correspondents in Washington - Gavin Esler, Matt Frei and Justin Webb - have all since written books documenting their great love and admiration for the United States. Esler even used the pages of Dacre's Daily Mail to eulogise Ronald Reagan after the latter's death, claiming that he "embodied the best of the American spirit". Can you imagine the reaction on the right to a former BBC Moscow correspondent delivering a similar encomium to Leonid Brezhnev in the pages of the Guardian?

On Iraq, right-wing voices such as the Tory MP Michael Gove have accused the BBC of pushing an anti-war agenda - yet empirical analysis has yielded the opposite conclusion. The non-partisan, Bonn-based research institute Media Tenor found that the BBC gave just 2 per cent of its Iraq coverage to anti-war voices. Another study by Cardiff University concluded that the BBC had "displayed the most pro-war agenda of any [British] broadcaster".

Then there is the claim from small-c conservatives such as Peter Hitchens and Melanie Phillips that they are ignored by the BBC. Is this the
same Hitchens who is a frequent guest on BBC1's Question Time (according to the screen and cinema database IMDB, he has appeared on the show every year since 2000, and twice in 2007)? And the same Phillips who is a regular panellist on BBC Radio 4's Moral Maze?

So where are the counter-accusations of right-wing bias from the left? The sad truth seems to be that this canard "the BBC is left-wing" has been repeated so often that it has been internalised even by liberals and leftists. How else to explain Andrew Marr's confession of the "innate liberal bias inside the BBC" simply because it is "a publicly funded urban organisation with an abnormally large proportion of younger people, of people in ethnic minorities and almost certainly of gay people, compared with the population at large"?

“The left always feel faintly embarrassed at attempting to promote their own political agenda," says Steven Barnett, professor of communications at Westminster University, "and since the 1980s have consistently failed to bang the drum about the issues on which they might equally be able to pillory the BBC - for example, human rights abuses and the failure to regulate corporate greed." Barnett believes that allegations of bias are a concerted attempt by the right to "discredit any journalism with which they disagree and to promote a political agenda which is more consistent with their own". Liberals such as Marr, he says, feel "slightly guilty about their own liberalism" - unlike those on the right, such as Randall, who feel no such guilt.

Barnett does not believe the BBC is biased "in any particular direction". And yet, from top to bottom, in structure and staffing, in history and ideology, it is a conservative organisation, committed to upholding Establishment values and protecting them from challenge. Take two institutions not normally associated with liberals or left-wingers: the church and the monarchy. Wouldn't a "culturally Marxist" (to use Dacre's phrase) institution have long ago abandoned Thought for the Day and Songs of Praise? In 2008, the BBC broadcast more than 600 hours of religious programming on television and radio, up year on year. And can anyone really disagree with Jeremy Paxman's accusation that the BBC "fawns" over the royal family, behaving more like a "courtier"? The corporation's coverage of the Queen's golden jubilee celebrations and the marriage of Charles and Camilla was stomach-churning both in its excess and in its deference.

The BBC's bias is thus an Establishment bias, a bias towards power and privilege, tradition and orthodoxy. The accusation that the BBC is left-wing and liberal is a calculated and cynical move by the right to cow the corporation into submission. "The right in America has waged a long and successful battle to brand the news as liberal, and the same is happening here [in relation to the BBC] with the aid of a predominantly right-wing press," says Barnett. "I fear they may have similar success in redefining the centre ground of politics to suit their own political agenda." With a Tory government on the verge of power, it is time for liberals and the left to fight back and force the BBC to acknowledge its real bias.

Mehdi Hasan is senior editor (politics) of the New Statesman. To read his NS blog, visit: www.newstatesman.com/blogs

The Edinburgh International Television Festival runs from 28 to 30 August

Mehdi Hasan is a contributing writer for the New Statesman and the co-author of Ed: The Milibands and the Making of a Labour Leader. He was the New Statesman's senior editor (politics) from 2009-12.

This article first appeared in the 31 August 2009 issue of the New Statesman, The next 100 years

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“Yes, it was entertaining”: A twisted tale of Twitter trolls and fake terror victims

Here’s what happened when I contacted people involved in the insidious new social media trend.

When I reach out to Sam to ask why she stole the image of a 19-year-old Minnesotan man to post on her Twitter account, the first thing she says is: “Am I getting paid?” The day after the Manchester Arena bombing, Sam took the profile picture of a man named Abdulfatah and posted it alongside a 137-character tweet. “Please retweet to help find Abdul,” she wrote. “He has chemo and we're very worried. We last heard from him before Ariana's concert”. She rounded it off with a hashtag. #PrayForManchester.

Abdulfatah was not a victim of the Manchester bombing and nor was he at Ariana’s concert, as he has been living in Cairo for the last year. Sam’s tweet was a lie that generated (at the time of writing) 1,280 retweets, mostly from people simply trying to help after a tragic terrorist attack. Over the last few years, trolls have responded to terrorism and other catastrophes by opportunistically pretending that their friends and family are among the victims of attacks. After the Manchester bombing, a handful of accounts continued this trend – for varied reasons.

“I had no aim,” is Sam’s simple response to being asked why she posted her tweet.

Sam explains that she wants me to pay her so she can “feed [her] team”, who she says are called the Halal Gang. After explaining that I cannot ethically pay for her interview, she concedes to speak when I say that I will link to her twitter account (@skrrtskrtt).

Born a male, 18-year-old Sam tells me she “prefers female pronouns” and immediately gives me her full name, town of residence, and the name of the English university where she studies civil engineering. When I ask for a form of ID to prove her identity, she claims she left her wallet on campus. When I ask her to simply email from her university email address, she says – over Twitter’s direct messaging service – “unfortunately i cannot provide u with evidence at this very moment”. For this reason, I will refer to her by her first name only. Her quotes are here copied verbatim from the messages she sent me online.

“I chose that mans image because he seemed like an easy target. I was quite intrigued by the huge number of retweets because i got the attention i never got at home. And yes i did him a favour by getting him clout. He's ugly so i guess I got him some girls. People who also made fake missing people are G's and i salute them.”

Why did you do it, I ask? The reply is one word. “Entertainment”.

***

Abdulfatah was casually scrolling through Twitter when he realised his profile picture had been stolen. “Honestly, it was horrific,” he tells me – again over Twitter’s messaging service – “I hope nobody has to go through what I did. Just imagine scrolling through Twitter only to find that some random person used your photo to claim you’ve gone missing in a bombing.”

When Abdulfatah decided to confront his troll on Twitter, his tweet got 63,000 retweets and 98,000 likes. “i'm from Cairo and i don't have Chemo... who tf are you? how do you know me???” he wrote – and his response went on to be featured in articles by The Sun, Yahoo!, Mashable, and AOL.com. The tweet is part of a larger story that has spread over the last few days – of “sick Twitters trolls” targeting innocent people by pretending they are missing. 

My Twitter chat with Abdulfatah spans a few hours, and he hammers home how “vile and disgusting” he finds the act of spreading fake victims on social media. “I hope people come to their senses soon and stop this type of behaviour. It’s not funny at all.” Half an hour after we exchange goodbyes, he messages me to explain that there is something else he wants to say.

“I totally forgot to mention this,” he begins. “I couldn't have done this without this groupchat I'm in called ‘Halal Gang’.”

***

In their 2017 book, The Ambivalent Internet: Mischief, Oddity, and Antagonism Online, authors Whitney Phillips and Ryan M Milner dedicate an entire chapter to “Identity Play” on the internet.

“Online and off, identity is a series of masks,” they write. “Whether online deceptions are harmless or targeted or somewhere in between, determining why anonymous or pseudonymous actors do the things they do can be very difficult.”

So why do people use the internet to deceive? The authors’ argue it is simple: “because they’re able to: because the contours of the space allow it.”

Creating a person online is incredibly simple. Believing that someone online is who they say they are is even easier. Many newspapers now create entire stories based around a single tweet – taking what is said and who said it as fact, and covering their backs with a few “appears to have” and “allegedly”s. By taking viral tweets at face value and crafting stories around them, media companies consistently break one of the internet’s oldest rules. Do not feed the trolls. 

***

Abdulfatah sent me a copy of his provisional driver’s license to prove to me that he is who he claims. After his announcement about the Halal Gang, I became suspicious that both the victim, Abdulfatah, and the perpetrator, Sam, were in fact working together to go viral. Why else would they both independently reference the same group? Instead of a random troll picking on a random person, was this the case of two friends working together to achieve social media fame?

“I have never met this person prior to this incident,” said Abdulfatah over Twitter, promising me that I could call him for clarification (at the time of writing, he has not answered his phone). “I feel offended that someone like that would ever try to claim to be a part of our group.” Abdulfatah was added to the Halal Gang (which is a Twitter group chat) in January, and says to me: “I promise you this isn't a troll.” It is worth noting that a Twitter search shows that Abdulfatah and Sam have never previously interacted publicly on the site.

From 19:43 to 20:30 on Wednesday night, I was added to the Halal Gang chat. The group describes themselves as a place for young people to “find peace and tranquillity” through the Islamic faith. The 12 members told me Sam was a “lost person” who used to be in the chat but was kicked out for inappropriate behaviour. Abdulfatah was her replacement (he says he didn’t know this) and thus Sam targeted him in her tweet after the Manchester attack. One member of the Halal Gang said that Sam was his ex and went on to send a sexually-suggestive picture of her in the chat.

“It wasn’t our intention to go viral, just to help out Abdul but I guess it was kind of cool to go viral lol,” said one member.

Rather than trolls targeting random people, this incident therefore seemed to be a case of personal rivalry and revenge. This goes some way to explaining the psychology behind, and the motivations of, people who claim to have missing friends and family after terrorist attacks. According to the Halal Gang, Sam was simply targeting her replacement, Abdulfatah, because she likes trolling.

But then, at midnight, I received another Twitter message, from a person wishing to remain strictly anonymous.

“This is a MAJOR conspiracy,” they wrote.

***

Most of the time people make up fake victims on social media, the motives are cut and dried.

Andrea Noel is a Mexican journalist whose picture was circulated after the Manchester bombing, in a collage purporting to show 20 missing people. She has been trolled extensively in the past after speaking on social media about her sexual assault, and believes some of the same “anti-feminist” trolls may have been at work.

“I started getting Facebook messages and Twitter messages from various people that I know… getting in touch with me to make sure I wasn’t in Manchester,” she tells me over the phone.

The collage Andrea appears in also includes photographs of YouTubers, and was featured on the Daily Mail’s Twitter and Fox News as a legitimate collage of missing people. According to Buzzfeed, 4Chan trolls may have been behind the picture, choosing people they disliked as their victims.

Yet when a handful of people create a fake image, it is thousands more who are responsible for its impact. In 2013, researchers found that 86 per cent of tweets spreading fake images after Hurricane Sandy were retweets, not original tweets.

Caroline Leo is a 16-year-old from Florida who gained over 15,000 retweets on her tweet of the collage. “I felt good about it because I was helping find so many people and my phone was literally freezing and I had to turn it off for a little while,” she tells me of the initial reaction to the tweet. Yet when multiple people contacted her to say it was fake, she decided not to delete it as some of those featured in the picture were actual missing people. “I was so happy to make their faces familiar to over one million people and I wanted to keep it up because I like Ariana so much and I wanted to help other people who love her just as much as I do,” she says.

Andrea understands Caroline’s motivations, but does think people need to be more careful about what they spread online. “If you realise that half of these people are YouTubers then just delete it, you know. Make a new one,” she says. “I understand that she’s trying to be sweet but after a couple of hours everyone knew this was fake… so, really just make a new one.”

Yet a big part of the reason people create fake images – or accidentally spread them believing them to be real and then don't want to delete them – is for the likes, retweets, and comments. The buzz that we feel from social media attention doesn’t go away just because of a tragedy, and Dr Linda Kaye, an expert in the psychological impacts of technology, explains social media interactions facilitate our “need satisfaction”.

“Humans are social animals and have a basic need for social belonging,” she says. “Perhaps these individuals who [use social media] in this way to gain ‘social approval’ are not having their social needs fulfilled by their existing relationships with friends and family. Adolescents may be particularly prone to this sort of behaviour, as this is a period of great change, in which peer relationships often become more fundamental to them than parental ones.”

John, a YouTuber who was also featured in the collage and in a separate tweet claiming he was missing, urges people to think before they act on social media. “If there is one thing I would like to say about this all... I understand that during events such as this, information can develop and spread very rapidly,” he tells me, “but it doesn't hurt to try to confirm information through a second source.

“For instance, say that a story on Yahoo is claiming that I was a victim - is the BBC reporting the same story? During a crisis situation, I feel that disseminating the correct information to the general public is absolutely crucial and potentially lifesaving.”

***

The Twitter user who contacted me about the Halal Gang “conspiracy” refused to speak when I said I would not transfer $10 to his PayPal account. “$10 is a steal for the info I have not gonna lie,” they said. When I refused, they sent me this offensive meme from the adult cartoon The Boondocks.

At 3:05am, another anonymous Twitter user messaged me. They claimed that the man in the Halal Gang who claimed to be Sam’s ex and had sent me a sexual picture of her, was in fact trying to humiliate his ex. “It’s embarrassing don’t use that picture in any articles,” they wrote.

As it stands, there is potential that the Halal Gang were working together to get multiple viral tweets. There is also potential that the man who asked me for $10 was also trolling in turn by trying to tell me the Halal Gang were acting like this when they are, in fact, innocent. Yet if not Abdulfatah, some members of the group seem to be corresponding with Sam, as she changed her story after I spoke with them. “I believe they kicked me way before the incident and I’ll be completely honest with you, I wanted to get them back, yes,” she says, despite moments earlier saying that they kicked her out after her Manchester attack tweet.

It is impossible to work out Sam’s true motivations for creating a fake victim, as she is hiding behind her online persona and simply answered “nope” when I asked if there was a number I could call her on. Her comments – that she lives in a foster home and is emotionally abused by her family, that she is “not dumb enough to go to an Ariana Grande concert”, and that people critical of her actions “need to move on init” – read as though she is simply trolling me, a journalist, in turn.

There is no real way for me to know who is who they say they are, and whether the Halal Gang are telling the truth that they didn't collaborate with Sam (they refuse to send over screenshots of her being kicked out from the groupchat, as the chat has a “no SS” rule). As Phillips and Milner note, even experts have great difficulty identifying people online. Either way, there is clearly more of connection between Sam and Abdulfatah than the two initial tweets made it seem. 

The reason why this matters is because this story isn’t really about Sam, nor is it about Abdulfatah. If two friends (or people involved in the same group) seek to get revenge or go viral by attacking each other on social media, it is not their actions that have wide-reaching ramifications. It is the actions of the hundreds of thousands of people who choose to Retweet uncorroborated claims, and the journalists who take tweets as gospel. Naturally, in the painful hours proceeding a terror attack, we all make mistakes about what we share on social media. But we can fix them and we can avoid making the mistakes again.

Before claiming she wanted revenge, Sam told me she was acting on a desire to be entertained. I check with her, after this revelation, whether she succeeded in this aim. “So did you find it entertaining?” I ask.

“Yes,” she replies. “It was entertaining.” 

Amelia Tait is a technology and digital culture writer at the New Statesman.

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