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Living with diversity: for a politics of hope without fear

An open letter from the Forum of Concerned Citizens of Europe.

Rather like climate change, a quietly brewing concoction of xenophobia, intolerance and fear of difference is threatening the future of Europe. Aggressive political demagoguery drumming up hatred against minorities, immigrants and democracy itself is on the march again. Leading the charge are not only fundamentalist and xenophobic movements, but also, most worryingly, mainstream political forces trying to appease national majorities, looking for a quick fix to address public insecurities related to economic uncertainty, future stability and Europe's place in the world. And, alarmingly, they are proving to be successful. Many people in many European countries are coming to see the stranger and those deemed to be different as a contaminant or threat, much in the same way as Europe did in colonial times and during its dark totalitarian decades prior to 1945.

Fear, suspicion and hatred are becoming everyday public sentiments, legitimating vilification and harsh forms of discipline as normal, breeding on endless talk of greedy asylum seekers, disloyal and seditious immigrants, would-be Muslim terrorists, and an illusory desire to return to founding principles and chauvinistic values. A new lexicon of "us versus them" is being rolled out, blaming the victims of unfettered financial speculation, poverty, inequality, and authoritarianism at a global scale, and pretending to ignore how the contribution of immigrants and refugees has been, is and will remain essential to European social, economic and cultural life. A new mentality of 'catastrophe management' is being promoted, centred on the containment or elimination of the stranger and non-conformist through extensive surveillance, border controls, curtailment of rights, naming and shaming.

This is a dangerous turn, and as in the darkest moments of its history, Europe runs the risk of waking up too late. We are close to the point of no return from a Europe excessively obsessed with diversity and wrongly blaming difference for its problems. These are complex problems, linked to a variety of causes such as deep economic crisis and instability, the impacts of market society on individual and collective responsibility, the absence of a model of belonging appropriate for a plural and open society, the breakdown of comprehensive risk mitigation and social insurance systems, the intensification of a politics of surveillance, normalisation and punishment after 9/11, and nostalgia for a mythical Europe of cosy, homogeneous communities. These problems need to be acknowledged and alternative solutions need to be found; solutions that can harness diversity and difference as a way of facing the future. Otherwise Europe will find itself once again in an age of suspicion and intolerance, with even friends and neighbours becoming enemies as a politics of suspicion and anxiety tightens its grip.

The aim of this 'open letter', which is addressed to publics, opinion-makers and political actors in Europe who value the open and democratic society, is to formulate another way of approaching diversity and difference in Europe. There is considerable latent anxiety over the dark twists and turns we are witnessing in many European countries, but it has yet to stack up into an irreversible clamour for change. This letter might help in raising the tempo. But it is also important that the anxieties and fears on which intolerance and xenophobia feed are not dismissed as irrational, and those who hold them as abnormal, as we frequently find in current anti-racist and anti-fascist protest. The stance of this letter is to acknowledge the unsettlements associated with the profound changes Europe is witnessing, but to seek to dislocate them from their current associations with difference and 'strangers' variously cast and address them, instead, through a politics of solidarity, reciprocal learning and cooperation among all those who find themselves in Europe.

Such dispositions cannot develop in a vacuum. Accordingly this letter traces the outlines of another model of belonging and participation in Europe, one that argues for hope and courage in the face of uncertainty and risk, solidarity and learning as a resource for the future, diversity and cultural pluralism as the status quo, economic fairness, a shared commons at the centre of public policy, and democratic engagement and debate as the staple of political deliberation. In this sense, the letter is a call to European progressive political leaders and representatives, to transcend the short-sighted views and interests that so far have dominated the response both to the economic crisis and to the growing wave of xenophobia and general intolerance vis-à-vis social and cultural diversity.

We call on them to exercise their responsibility to promote and implement legislation and concrete policies consistent with universal human rights, both in Europe itself as well as in the relations and exchanges between Europe and the rest of the world, especially the impoverished societies. That is, legislation and policies geared on the one hand to build on the best European traditions in terms of hospitality, openness to difference, innovation and change, dialogue and democratic engagement, and on the other, in opposition to the colonial and imperial practices still in place, to establish a new set of rules, based on cooperation and reciprocity, in its relations with all those countries where life -human and other- most often is the cheapest commodity.

A Critical Moment for Europe

The enormity of the change sweeping through Europe needs to be recognised with clarity. A hard-won legacy of openness, inclusion and engagement towards the unfamiliar and unexpected is being threatened by a 'catastrophe' approach based on exclusion and the vilification of anything that apparently endangers the customary way of life. Both approaches to change are present in Europe, one looking to the future with courage, curiosity and a desire to evolve, and the other with fear, dread and an anxiety to preserve a privileged but unsustainable way of life.

The inclusive approach is rooted in the principle of provision for an expanding spectrum of social actors at home and abroad, typically through collective negotiation, social insurance, empowerment and education, social cohesion and inclusion, dialogue and democratic engagement. It brings the outside and the foreign into the inside. Europe's long Humanist legacy, aspects of the post-war European social model, and late-20th century recognition of gender, racial, sexual and post-colonial equality by the EU and many member states can be seen as heirs of this tradition.

The catastrophe approach is rooted in the principle of mitigation against hazard and risk through elaborate military-like preparations including disaster planning, warnings of Armageddon, predatory surveillance, restriction of civil liberties, and the violent oppression of dissent, difference and the foreign. The outside must be kept at bay, the enemy must be named, the primitive must be tamed, and tough measures must be taken in the name of social and cultural preservation, collective security and well-being.

This is how Europe justified the exploits of Empire and colony, its differences with the Orient and Islam, its division of the world into superior and inferior races and peoples conveniently colour coded, the brutal suppression of Jews and Roma, and the brutal suppression of dissidents, non-conformists, workers and peasants by different totalitarian regimes. This is how contemporary 'emergency' measures after 9/11, bent on targeting would-be terrorists, unfit citizens and social outcasts through loose proxies such as physical appearance, religious belief, cultural practices, race and ethnicity, social and economic status, can be linked to a dark European legacy based on the demonization of particular types of vulnerable bodies. And this is how the politics of fear is used to curtail not only civic and political rights for the whole society, but also to dismantle the hard-won conquests of the oppressed and exploited in terms of labour conditions and welfare services.

It is not long before this politics of fear and hate, having exhausted the list of easily identifiable scapegoats, will create new divisions in order to sustain itself. It is not long before a biopolitics of fear and resentment that tries to shut out an irreducibly plural and porous world will incapacitate Europe, as the means to engage, to look ahead, to cultivate an ethic of care, empathy and curiosity are lost.

Facing the Future Together

Europe is home today to millions of people from non-European backgrounds, many religious and cultural dispositions, networks of affiliation that stretch right across the globe. It is as much a site of longings rooted in myths of origin and tradition - regional, national and continental - as it is a site of cosmopolitan identities and attachments, a place of plural and hybrid composition, drawing on varied geographies of cultural formation. In such a Europe it makes no sense to close the borders, to play the game of good insiders and bad outsiders, to defend ethnic and cultural purity, to demonise everything alien, to declare the end of secularism. It also makes no sense to valorise an image of European history which is centred upon cultural homogeneity and nationalised 'purity'. Engagements with difference have marked Europe from its earliest days and such engagements are equally unavoidable in the European present and in any image of its shared future.

There is no denying that these are turbulent times, riddled with large and often unforeseen risks and hazards thrown up by the entanglements of an unregulated and interdependent world. Those risks, however, have much more to do with the uncontrolled movements of speculative financial capital and global economic integration than with the over-controlled displacements of migrants and refugees trying to reach a destination to work and live with dignity, the vast majority of whom are moving within their countries of origin and within the south of the planet. Governance has become an art of trial and error, making the best of an imperfect and fully unknowable world. Risks quickly multiply, mutate, cross borders, and this no doubt worries governments and publics seeking certitude and a secure future. But uncertainty, escalation and imprecision - all requiring the need to act in new ways - should neither be read as unavoidable catastrophes, nor, most importantly, as problems that can be resolved through a politics of retrenchment, generalised fear and militarisation; a politics of harming some bodies for the safety of others. They also represent new opportunities, new prospects on a future in the making.

Europe has to find a way of tackling hazard, risk and uncertainty by harnessing rather than rejecting diversity and difference; by inventing new solidarities rather than craving for an uncontaminated future; by cultivating an ethos of hope, shared ground and common purpose rather than one of hate and division; by accepting that acting in an uncertain world requires the wit, imagination and effort of all stakeholders rather than the designs and impositions of so-called experts and tough leaders; by realising that the negotiation of complexity and interdependence - the world as it has become - requires an attitude of pragmatic experimentalism, continuous learning and negotiation, rather than a stance of heroic certitude and unbending projection.

A start on this difficult but necessary journey to rethink how best to live in a plural and uncertain world is to jettison a culture of emergency management through obsessive surveillance and control. What is needed, instead, is to clarify why democracy, inclusion, empowerment, fairness and social justice for the many and not only the few - in Europe and beyond - is a precondition for dealing positively with uncertainty and change. New work is required to show with conviction and evidence that gender, class, racial and sexual equality are a good thing, that access for all to the means of well-being in a society releases new capabilities and reduces envy and resentment, that full-blown democracy involving universal rights, representation, popular participation and public scrutiny spreads responsibility and checks power abuses, that investing in the collective infrastructure shared by all and in future sustainability reduces fear and anxiety along with underpinning a sense of the shared turf, that widespread economic opportunity, parity and security can reduce conflict and disaffection.

These cannot remain empty phrases, but must form part of a new and passionately felt politics of social inclusion and justice that is not just whispered from the sidelines, but can demonstrate that there are significant gains to be made by majorities and minorities, citizens and residents, and above all, society as a whole. This is not an argument for a simple return to the welfare state. Times have changed, and past effort was not without its problems. Only too frequently, states and elites rolled out giant programmes in the name of equality that fell far short, while majorities continued to discriminate against minorities, outsiders, and the vulnerable under the guise of universalism and collectivism.

Towards a Politics of the Commons

The challenge of bridging similarity and difference, the particular and the common, the familiar and the strange thus remains an unresolved challenge, as does the need to show how such bridging is the road to peace, progress and understanding in a turbulent world. These are difficult issues that need to be addressed through collective debate over the concerns at stake, through public ownership of and conviction in the justice of the proposals put forward. Otherwise the proposals - no matter how sophisticated or persuasive - will be rejected as impositions.

A start can be made, however, by indicating the kind of ethos that is needed to face the future through diversity and difference. First, it must be an ethos of hope not fear, trust not suspicion, reciprocity not domination, dialogue not condemnation, and negotiation not aggression. Secondly, it must be an ethos of finding vision in the dark through many eyes and torches held by many hands, united by belief in the benefits that come from unity and solidarity, but also by the knowledge that the way can never be fully illuminated, is full of pit holes and dangers to be negotiated through common concerns. Thirdly, therefore, it must be an ethos of pragmatic learning, trial and error, but clear about the principles of the open society and the Charter of Human Rights that cannot be violated. This includes pressing for the complete dismantlement of the catastrophe mentality and its infrastructure. These three dimensions of an ethos of shared concern, mutual engagement and pragmatic learning should be the basis on which a sense of 'the European' should emerge.

The problems of race, ethnicity and culture that have come so much to centre stage in the politics of catastrophe management need to be put back in place by making space for a wider frame of collective reference and shared ambition, itself understood to require the effort of all members of a society. An ethic of care for the commons has to lie at the centre of an inclusive and non-fearful politics of preparedness for the future,
harnessing difference and pluralism for common benefit, proposing shared injuries, concerns and injustices as political demands, rather than divisive accusations.

Pragmatically, this means pressing for particular keywords such as hospitality, fairness, solidarity and mutuality as the prime colours of the open society; debated in the public arena, used as the measure of things by people and institutions. It also means publicising something that Europe has excelled in historically, which is the tradition of nurturing public space and public infrastructures open to and shared by all. The achievements of public libraries, squares and parks, public education, health and transport services and facilities cannot be underestimated, especially when these spaces are used and appreciated by all. They are the formative ground of citizenship and a respect for shared resources.

Then, it means advocacy for a vibrant public sphere, a variety of modes of collective communication, an instinct of taking things of social interest into the public arena. So, instead of burying latent concerns or new policies being introduced by stealth, challenges, threats and risks are here named, debated and subjected to democratic scrutiny. It means seeking unity in difference through a politics of shared concerns, common problems made visible (such as housing and well-being, employment, security, urban services, the quality of the environment, future sustainability, and so on), so that the concerns that face us all can become the basis for collective understanding and solidarity.

Finally, it means organising to protect the commons. Much is said today about the need to protect the environment against pollution and consumption. Our children may have little air to breathe in times to come if we continue to disregard nature. But there is more of the commons to protect, raising once again old questions of ownership and stewardship that will not go away. Banking reforms, redistributive justice, corporate social responsibility, public ownership and control, the democratic accountability of public communications, work for all, fair wages, universal insurance, building capability, regulatory reform, the social economy, and other aspects of the economy organised for meeting needs and spreading rewards, are all part and parcel of a much needed new politics of diversity. It is through such reforms that future growth can be directed to the many and not only the few, and for outcomes that address envy and enmity. Europe's political classes seem to have forgotten this link, made so clear after the war in the effort made by states and progressive movements to repair the economy and the commons as the way forward for both prosperity and solidarity.

This letter is a call to intervene, to revive an old tradition in Europe to question, to dissent. It proposes that living with difference in Europe should be seen as an opportunity to face the future together, in mutual respect.

Forum of Concerned Citizens of Europe

NEAL FOX FOR NEW STATESMAN
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They know where you live

Imagine your house being raided by armed police. That’s what happened to Mumsnet’s Justine Roberts after she fell victim to an internet hoaxer.

At around midnight on Tuesday 11 August 2015, a man dialled 999 to report a murder. A woman had been killed in her London home, he said, before hanging up without offering his name. A second call followed. This time, the man claimed to be the killer. He told the operator that he had now taken the woman’s children hostage at the Islington address. They were locked with him inside a room in the house, he said. The police responded with reassuring speed. Fifteen minutes later, eight officers, five of them armed with automatic weapons, accompanied by saliva-flecked dogs, arrived at the scene and took up position in neighbouring front gardens. When one officer banged on the front door of the house, the team was greeted, moments later, not by a masked murderer but by a blinking and bewildered au pair.

Justine Roberts, the woman whom the caller claimed to have killed, was in fact nearly 2,000 kilometres away – in Italy, holidaying with her husband and children. After explaining this to the police, the au pair called Roberts, who assumed that the incident was an unfortunate misunderstanding, one that could be unpicked after the vacation. It was no mistake. Roberts had been the victim of “swatting”, the term given to a false emergency call designed to bait an armed unit of police officers to storm someone’s home. It wasn’t until a few days later, as the family was preparing to return to London, that Roberts discovered that she had been the target of a planned and sustained attack, not only on her household, but also on her business.

Roberts is the founder of Mumsnet, the popular British internet discussion forum on which parents share advice and information. A few days before the swatting incident, members of 8chan, a chat room that prides itself on being an open, anonymous platform for free speech, no matter how distasteful, had registered accounts on Mums­net with the aim of trolling people there. When legitimate Mumsnet users identified and then ridiculed the trolls, some retreated to 8chan to plot more serious vengeance in a thread that the police later discovered. Roberts wasn’t involved in the online skirmish but, as the public face of the site, she was chosen as the first target.

After the initial armed response, Roberts’s perception was that the police were unconcerned about the swatting attack. “We were told that there was no victim, so there was not much that could be done,” she told me. The hoax caller, however, was not finished. In the days after the incident, there was chatter on Mumsnet and Twitter about what had happened. A Mumsnet user whom I will call Jo Scott – she requested anonymity for her own safety – exchanged heated messages with a hacker who claimed responsibility for the 999 call.

“It descended into jokes and silliness, like many things do,” Scott said. “I didn’t take it seriously when the hacker said he had big surprises in store.” She doesn’t believe that what happened next was personal. “I think I was just easy to find.”

A few days after police were called to Roberts’s home, Scott was in her bedroom while her husband was sitting downstairs playing video games. At 11pm, she heard a noise outside. “I looked out of the window and saw blue flashing lights in the street,” she recalled. “I could hear shouting but I didn’t pay it much notice.” Then she heard her husband open the front door. Police rushed into the house. An armed officer shouted upstairs, asking Scott if she was hurt. When she replied that she was fine, he told her to fetch her two young children: he needed to see them. Scott shook her sons awake, explaining, so as not to alarm them, that the police had come to show the boys their cars. As the three of them went downstairs, the officers swept up through the house, repeatedly asking if there were any weapons on the property.

“I was beyond confused by this point,” Scott said. “Everyone was carrying a gun. They had little cutaway bits so you could see the bullets. My eldest asked one of the officers if he could have a go on his gun and went to touch it.”

As Scott sat with an officer downstairs, she asked what had happened to her husband. “I later found out that the noises I’d heard were the police calling for him to come outside,” she said. “He dropped the PlayStation controller as he left the room. It was only later that we realised it’s a good job he did: in the dark, the controller might have looked like a weapon.”

Outside, Scott’s husband had been surrounded and arrested. Other police ­officers were on the lookout in the front gardens of nearby properties, having warned the couple’s neighbours to stay indoors, away from their windows. “One of the officers said it was beginning to look like a hoax,” Scott said. “Then he mentioned swatting. As soon as he said that word, I twigged that I’d seen the term that day on Twitter in relation to the Mumsnet hack.”

***

The term “swatting” has been used by the FBI since 2008. “Swat” is an acronym of “Special Weapons and Tactics”, the American police squads routinely called to intervene in hostage situations. It is, in a sense, a weaponised version of a phoney order of pizza, delivered as a prank to a friend’s home, albeit one that carries the possibility of grave injury at the hands of police. For perpetrators, the appeal is the ease with which the hoax can be set in motion and the severity of the results. With a single, possibly untraceable phone call, dialled from anywhere in the world, it is possible to send an armed unit to any address, be it the home of a high-profile actor whom you want to prank or that of someone you want to scare.

In America, where swatting originated, the practice has become so widespread – targets have included Tom Cruise, Taylor Swift, Clint Eastwood and the Californian congressman Ted Lieu – that it is now classed as an act of domestic terrorism. In the UK, where Justine Roberts’s was one of the first recorded cases, swatting is classed as harassment, though that may change if these and other forms of internet vigilante attacks, such as doxxing, become increasingly commonplace.

Doxxing involves the publication of someone’s personal details – usually their home address, phone numbers, bank details and, in some cases, email address – on the internet. It is often the prelude to swatting: after all, the perpetrator of a hoax cannot direct the police to the target’s home address until this is known. (During the week of the Mumsnet attacks, one of the perpetrators attempted to locate another target using their computer’s IP address, which can identify where a person is connected to the internet, often with alarming precision. Their calculation, however, was slightly out; police were called to a neighbour’s address.)

Though doxxing has a less dramatic outcome than swatting, the psychological effects can be just as severe. For victims – usually people who are active on the internet and who have outspoken opinions or who, in the eyes of an internet mob, have committed some kind of transgression – the mere threat of having their personal information made available on the web can cause lasting trauma. A Canadian software developer whose home address, bank details, social security number and email history were published online in 2014 told me that he now keeps an axe by his front door. “I still don’t feel safe here,” he said. “It’s terrifying.”

Christos Reid, a social media manager for a software company, was doxxed last year. Reid’s information came from a website he had registered seven years earlier. “I woke up one morning to find a tweet announcing my personal details,” he told me. When he asked the Twitter account holder to take down the address, he was told to commit suicide. Reid said he was “OK for about half an hour”; but then, after he went out, he broke down in the street. “I’ve become more paranoid,” he said. He no longer gives out business cards with personal information.

Reid lives in London, but at the time of the doxx he was attending an event in Nottingham, home to the British police’s largest cybercrime division. He was impressed with the police response, even though they told him that they had not heard of the term “doxxing” before. “I was interviewed by two separate people about my experiences who then compiled everything into a case file and transferred it to the Met. When I arrived home, an officer visited me to discuss what happened and my options.”

The policeman explained harassment law to Reid, and offered advice on how to improve security at his flat and what to do if someone hostile turned up at the address. Reid shouldered the repercussions of what had happened alone; no suspects were identified. A spokesperson for the Metropolitan Police similarly said that although detectives from Islington CID have investigated the swatting attacks made on Roberts and Scott, no suspects have been identified “at this time”, even as “inquiries continue”.

Doxxing may seem to be a mild form of harassment but it carries with it an implicit threat of impending violence; the worrying message is: “We know where you live.” Unlike swatting, which is always malicious, doxxing is sometimes viewed by its perpetrators as virtuous. In November 2014, hackers claiming to be aligned with the internet group Anonymous published personal information allegedly belonging to a Ku Klux Klan member from Missouri. The hackers said that their action was a response to the KKK’s threat to use lethal force against demonstrators in the city of Ferguson, Missouri, protesting against the killing of the unarmed black teenager Michael Brown by a white police officer. In January 2015 hackers claiming to be from Isis took over US Central Command’s Twitter account and posted information about senior military officers, including phone numbers and email addresses. In each case, those carrying out the doxxing believed, however mistakenly, in the virtue of their actions and hoped that the information could be used to bring punishment or ruin to the subject.

The term “doxxing” may be new but the practice is an old one. The Hollywood blacklist revealed the political beliefs and associations of actors and directors in the late 1940s as a way to invite shame, deny employment and dissuade others from following their example. “But it has become a lot easier to find people’s private details with the help of the internet,” Jeroen Vader told me. Vader owns Pastebin, a website that allows users to upload and distribute text documents, and where much of the personal data is anonymously uploaded and shared. “People post their private information on social networks,” he said. “A lot of people aren’t aware that their information is so easily available to others.”

In Justine Roberts’s case, the perpetrator may not even have needed to look at social networks to mine her personal information. “If you’re on the electoral roll, you’re easy to find,” she said. “There’s not much you can do to stop people getting hold of your data one way or another, whether it’s for nefarious reasons or simply to better advertise to you. We live in a world that is constantly trying to gather more information about us.”

Jeroen Vader said he has noticed an “upward trend” in the number of doxxing posts uploaded to Pastebin in recent months, but insisted that when someone uses the site’s abuse report system these offending posts are removed immediately.

Across social media companies, action is more often reactive than proactive. Victoria Taylor, a former director at Reddit, one of the largest community-driven websites in the world, said that the rule against publishing other users’ personal information has been “consistently one of the site’s most basic policies” and that “any violation of this rule is taken extremely seriously by the team and community”. Still, she was only able to recommend that victims of doxxing send a message to the site’s administrators. Similarly, when asked what a person can do to remove personal details that have been published without permission, a Twitter spokesperson said: “Use our help form.”

The spokesperson added: “There has def­initely been an overall increase in doxxing since 2006, both on Twitter and on the internet more generally.” She attributed this rise to the emergence of search engines such as Intelius and Spokeo, services designed to locate personal information.

***

The surge in the number of dox­xing and swatting attacks is in part a result of the current lack of legal protection for victims. Confusion regarding the law on doxxing is pervasive; the term is even not mentioned in either US or European law. In a tutorial posted on Facebook in 2013, the writer claims: “Doxxing isn’t illegal as all the information you have obtained is public,” and adds: “But posting of the doxx might get you in a little trouble.”

Phil Lee, a partner in the privacy, security and information department of Fieldfisher based at the law firm’s office in Silicon Valley, said that differing privacy laws around the world were part of the problem. “Various countries have laws that cover illegal or unauthorised obtaining of data. Likewise, some of the consequences of releasing that data, such as defamation or stalking, cover elements of what we now term doxxing. But there is no global law covering what is a global phenomenon.” Indeed, Roberts believes that her London address was targeted from America – the 999 call was routed through a US proxy number.

One challenge to creating a law on doxxing is that the sharing of personal information without permission has already become so widespread in the digital age. “If a law was to state something like, ‘You must not post personal information about another person online without their consent,’ it wouldn’t reflect how people use the internet,” Lee said. “People post information about what their friends and family members have been doing all the time without their consent.

“Such a law could have a potentially detrimental effect on freedom of speech.”

Lee believes that a specific law is unnecessary, because its potentially harmful effects are already covered by three discrete pieces of legislation dealing with instances where a person’s private information is obtained illegally, when that information is used to carry out illegal acts and when the publication of the information is accompanied by a threat to incite hatred. However, this does not adequately account for cases in which the information is obtained legally, and then used to harass the individual in a more legally ambiguous manner, either with prank phone calls or with uninvited orders of pizza.

Susan Basko, an independent lawyer who practises in California and who has been doxxed in the course of her frequent clashes with internet trolls, believes that the onus should be on the law, rather than the public. She points out that in the US it is a crime to publicise information about a government employee such as their home address, their home and cellphone numbers, or their social security number, even if the information is already online. “This law should apply to protect all people, not just federal employees,” she said. “And websites, website-hosting companies and other ISPs should be required to uphold this law.”

Basko said that doxxing will continue to increase while police have inadequate resources to follow up cases. For now, it is up to individuals to take preventative measures. Zoë Quinn, an American game designer and public speaker who was doxxed in 2014, has launched Crash Override, a support network and assistance group for targets of online harassment, “composed entirely of experienced survivors”.

Quinn, who spoke about the problem at a congressional hearing in Washington, DC in April last year, recently posted a guide on how to reduce the likelihood of being doxxed. “If you are worried you might some day be targeted,” she wrote, “consider taking an evening to stalk yourself online, deleting and opting out of anything you’re not comfortable with.”

Both Scott and Roberts have changed their privacy habits following the attacks. Scott is more careful about interacting with strangers online, while Roberts uses scrambler software, which ensures that she never uses the same password for more than one online site or service.

For both women’s families, the effects of their encounters with armed police have also lingered. When one day recently Roberts’s husband returned home early from work, the au pair called the police, believing it was an intruder. And Scott is haunted by what happened.

“What if my husband had made a sudden move or resisted in some way? What if my eldest had grabbed the gun instead of gently reaching for it? What if people locally believed that my husband did actually have guns in the house?” she asks. “I don’t think the people making these sorts of hoax calls realise the impact.” 

This article first appeared in the 28 April 2016 issue of the New Statesman, The new fascism