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Why Twitter is dying, in ten tweets

It's ironic that the most heated discussions of the platform's weaknesses are playing out on the platform itself. 

Twitter has been dying since 2009, and commentators have pre-emptively declared it deceased pretty much every year since. To declare that it's on the downturn has become a bit of a cliché. But that doesn't mean that it isn't also, well, true.

Grumbling among users and commentators has grown to a roar over the past few days, thanks in part to a Buzzfeed report (refuted by Jack Dorsey, Twitter's CEO) claiming the service will move away from a chronological timeline and towards an algorithmic one. Users coined the hashtag #RIPTwitter in response, and, tellingly, many of their complaints spanned beyond the apparently erroneous report. 

They join a clutch of other murmurings, bits of data and suggestions that things are not as they should be in the Twitter aviary. 

Below is one response to the threat of the new timeline, aptly showing that for lots of users, the new feed would have been the straw that broke the tweeters' backs:

Twitter first announced it was considering a new 10,000 character limit in January, but it's yet to be introduced. Reactions so far indicate that no one thinks this is a good idea, as the 140 character limit is so central to Twitter's unique appeal. Other, smaller tweaks – like an edit button – would probably sit much more easily within Twitter's current stable of features, and actually improve user experience: 

While Dorsey completely denied that the change would take place, he then followed up with an ominous suggestion that something would be changing:

"It'll be more real-time than a feed playing out in real time!" probably isn't going to placate users who think the existing feed works just fine. It may be hard to make youself heard on the current timeline, but any kind of wizardry that's going to decide what's "timely" or "live" for you is surely going to discriminate against already alienated users.

I've written before about the common complaint that Twitter is lonely for those with smaller networks. Take this man, who predicts that he'll be even more invisible in Twitter's maelstrom if an algorithm deems him irrelevant: 

What's particularly troubling about Twitter's recent actions is the growing sense that it doesn't "get" its users. This was all but confirmed by a recent string of tweets from Brandon Carpenter, a Twitter employee who tweeted this in response to speculation about new features:

...and then was surprised and shocked when he received abuse from other accounts:

This is particularly ironic because Twitter's approach (or non-approach) to troll accounts and online abusers has made it a target for protest and satire (though last year it did begin to tackle the problem). @TrustySupport, a spoof account, earned hundreds of retweets by mocking Twitter's response to abuse:

Meanwhile, users like Milo Yiannopolous, who regularly incites his followers to abuse and troll individuals (often women and trans people, and most famously as part of G*merg*te), has thrived on Twitter's model and currently enjoys the attentions of almost 160,000 followers. He has boasted about the fact that Twitter could monetise his account to pull itself out of its current financial trough:

The proof of any social media empire's decline, though, is in its number and activity of users. Earlier this month, Business Insider reported that, based on a sample of tweets, tweets per user had fallen by almost 50 per cent since last August. Here's the reporter's tweet about it:

Interestingly, numbers of new users remained roughly the same – which implies not that Twitter can't get new customers, but that it can't keep its current ones engaged and tweeting. 

Most tellingly of all, Twitter has stopped reporting these kinds of numbers publicly, which is why Jim Edwards had to rely on data taken from an API. Another publication followed up Edwards' story with reports that users aren't on the platform enough to generate ad revenue:

The missing piece of the puzzle, and perhaps the one thing keeping Twitter alive, is that its replacement hasn't (yet) surfaced. Commentators obsessed with its declining fortunes still take to Twitter to discuss them, or to share their articles claiming the platform is already dead. It's ironic that the most heated discussions of the platform's weaknesses are playing out on the platform itself. 

For all its faults, and for all they might multiply, Twitter's one advantage is that there's currently no other totally open platform where people can throw their thoughts around in plain, public view. Its greatest threat yet will come not from a new, dodgy feature, but from a new platform – one that can actually compete with it.

Barbara Speed is comment editor at the i, and was technology and digital culture writer at the New Statesman, and a staff writer at CityMetric.

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How hackers held the NHS to ransom

NHS staff found their computer screens repleaced by a padlock and a demand for money. Eerily, a junior doctor warned about such an attack days earlier. 

On Friday, doctors at Whipps Cross Hospital, east London, logged into their computers, but a strange red screen popped up. Next to a giant padlock, a message said the files on the computer had been encrypted, and would be lost forever unless $300 was sent to a Bitcoin account – a virtual currency that cannot be traced. The price doubled if the money wasn’t sent within six days. Digital clocks were counting down the time.

It was soon revealed Barts Health Trust, which runs the hospital, had been hit by ransomware, a type of malicious software that hijacks computer systems until money is paid. It was one of 48 trusts in England and 13 in Scotland affected, as well as a handful of GP practices. News reports soon broke of companies in other countries hit. It affected 200,000 victims in 150 countries, according to Europol. This included the Russian Interior Ministry, Fedex, Nissan, Vodafone and Telefonica. It is thought to be the biggest outbreak of ransomware in history.

Trusts worked all through the weekend and are now back to business as usual. But the attack revealed how easy it is to bring a hospital to its knees. Patients are rightly questioning if their medical records are safe. Others fear hackers may strike again and attack other vital systems. Defence minister Michael Fallon was forced to confirm that the Trident nuclear submarines could not be hacked.

So how did this happen? The virus, called WannaCry or WannaDecrypt0r, was an old piece of ransomware that had gained a superpower. It had been combined with a tool called EternalBlue which was developed by US National Security Agency spies and dumped on the dark web by a criminal group called Shadow Brokers. Computers become infected with ransomware when somebody clicks on a dodgy link or downloads a booby-trapped PDF, but normally another person has to be fooled for it to harm a different computer. EternalBlue meant the virus could cascade between machines within a network. It could copy itself over and over, moving from one vulnerable computer to the next, spreading like the plague. Experts cannot trace who caused it, whether a criminal gang or just one person in their bedroom hitting "send".

Like a real virus, it had to be quarantined. Trusts had to shut down computers and scan them to make sure they were bug-free. Doctors – not used to writing anything but their signature – had to go back to pen and paper. But no computers meant they couldn’t access appointments, referral letters, blood tests results or X-rays. In some hospitals computer systems controlled the phones and doors. Many declared a major incident, flagging up that they needed help. In Barts Health NHS Trust, ambulances were directed away from three A&E departments and non-urgent operations were cancelled.

The tragedy is that trusts had been warned of such an attack. Dr Krishna Chinthapalli, a junior doctor in London, wrote an eerily premonitory piece in the British Medical Journal just two days earlier telling hospitals they were vulnerable to ransomware hits. Such attacks had increased fourfold between 2015 and 2016, he said, with the money being paid to the criminals increased to $1bn, according to the FBI. NHS trusts had been hit before. A third reported a ransomware attack last year, with Imperial College London NHS Trust hit 19 times. None admitted to paying the ransom.

Hospitals had even been warned of this exact virus. It exploited a vulnerability in Microsoft Windows operating systems – but Microsoft had been tipped off about it and raised the red flag in March. It issued a patch – an update which would fix it and stop systems being breached this way. But this patch only worked for its latest operating systems. Around 5 per cent of NHS devices are still running the ancient Windows XP, the equivalent of a three-wheeled car. Microsoft said it would no longer create updates for it two years ago, rendering it obsolete.

There are many reasons why systems weren’t updated. Labour and the Lib Dems were quick to blame the attack on lack of Tory funding for the NHS. It is clear cost was an issue. Speaking on BBC Radio 4’s PM programme on Saturday, ex-chief of NHS Digital Kingsley Manning estimated it would take £100m a year to update systems and protect trusts against cyber attacks. Even if that money was granted, there is no guarantee cash-strapped trusts would ringfence it for IT; they may use it to plug holes elsewhere.

Yet even with the money to do so updating systems and applying patches in hospitals is genuinely tricky. There is no NHS-wide computer system – each trust has its own mix of software, evolved due to historical quirk. New software or machines may be coded with specific instructions to help them run. Changing the operating system could stop them working – affecting patient care. While other organisations might have time to do updates, hospital systems have to be up and running 24 hours a day, seven days a week. In small hospitals, it’s a man in a van manually updating each computer.

Some experts believe these are just excuses; that good digital hygiene kept most trusts in the UK safe. "You fix vulnerabilities in computers like you wash your hands after going to the toilet," said Professor Ross Anderson, a security engineering expert at Cambridge University. "If you don't, and patients die, excuses don't work and blame shifting must not be tolerated."

It is not known yet if any patients have died as a result of the attack, but it certainly raised fears about the safety of sensitive medical records. This particular virus got into computer files and encrypted them – turning them into gooble-de-gook and locking doctors out. Systems were breached but there have been no reports of records being extracted. Yet the scale of this attack raises fears in future the NHS could be targeted for the confidential data it holds. "If it’s vulnerable to ransomware in this way, it could be vulnerable to other attacks," said Professor Alan Woodward security expert at the University of Surrey's department of computing.

In the US, there have been examples where ransomware attacks have led to patient data being sucked out, he said. The motivation is not to embarrass people with piles or "out" women who have had an abortion, but because medical information is lucrative. It can be sold to criminals for at least $10, a price 10 times higher than can be earned by selling credit card details. Dossiers with personal identification information – known as "fullz" on the dark web – help crooks commit fraud and carry out scams. The more personal details a conman knows about you the more likely you are to fall for their hustle.

Hospital data is backed up at least hourly and three copies are kept, one offsite, so it is unlikely any medical records or significant amounts of data will have been lost – although the hack will cost the NHS millions in disruption. A British analyst, who tweets under the name Malware Tech, became an unlikely hero after accidentally finding a killswitch to stop the virus replicating. He registered a website, whose presence signalled to the virus it should stop. Yet he admits that a simple tweak of the code would create a new worm able to infect computers.

Experts warn this event could trigger a spate of copycat attacks. Hacker may turn their eyes to other public services. Dr Brian Gladman, a retired Ministry of Defence director, and ex-director of security at Nato, points out that our entire infrastructure, from the national grid, food distribution channels to the railways rely on computer systems. We now face an arms race – and criminals only have to get lucky once.

"We’re going to get more attacks and more attacks and it’s going to go on," he said. "We’ve got to pay more attention to this."

Madlen Davies is a health and science reporter at The Bureau of Investigative Journalism. She tweets @madlendavies.

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