Sanctions can be incurred by things like “rescheduling your job centre appointment because you have a job interview”. Photo: Getty
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Immoral or incompetent? With the DWP, it’s no longer a choice

What do they think happens when you cut off someone’s source of food, rent and heating for three months?

Immorality or incompetence? There’s no need for the choice, anymore. It’s been a long time since the Department for Work and Pensions – lest we forget, the governmental department that is actually responsible for work and those out of it – has been anything other than a cruel joke. The joke would be funny if people weren’t starving. But no worry, there’s food banks for that. Almost £3m of public money is now being spent on them, Panorama reported this week. Need is spreading. The line between the state and charity is blurring.

“Food banks are an inadequate plaster over a gaping wound,” Professor Liz Dowler, one of the authors of a recent government report about food banks says. “They do not solve the problems. And that they should be enshrined as an inadequate solution is deeply immoral.”

We crossed immoral a long time ago. The sort of immorality that positions itself as the moral one: judging, punishing, and starving.

Around 68,000 people are having their benefits stopped unfairly, leading them to have to use food banks, a Policy Exchange report found this week. These are people who have their benefits taken away for the first time, only to later successfully appeal against the decision (that’s about a third of all those sanctioned for the first time each year).

Take a look at the Tumblr “Stupid Sanctions” if you need an insight into the decision-making that is being used to justify removing the money people need to live. Rescheduling your job centre appointment because you have a job interview. A family member dying. Not filling in your job search evidence for jobs advertised on Christmas Day. Failing to complete your assessment because you had a heart attack in the middle of it. Four weeks, thirteen weeks…  These are just numbers when humans are figures. What does anyone think happens when you cut off someone’s source of food, rent and heating for three months? That it’s often happening because of incompetence just adds a further bad taste to the mouth.

“The welfare system must have a sharp set of teeth. That is why the sanctions regime is so important,” Guy Miscampbell, the author of this week’s report says.

“Issuing first time offenders, who may or may not have been fairly sanctioned, with a ‘yellow card’ in the form of a benefits card would be a more compassionate way of trying to help people back into work.”

This is what compassion looks like now. “A sharp set of teeth?” I wouldn’t trust this system to know where to bite.  

It was only last week that Personal Independence Payments (PIP) was found to be causing “distress and financial difficulties” due to mismanagement and outsourcing. The National Audit Office found PIP, the new disability benefit for people with extra care or mobility needs, will cost almost three and a half times more to administer than Disability Living Allowance – the benefit the government deemed it necessary to replace – and take double the amount of time to process (even after early failings had forced the DWP to stagger its national roll-out). Employment and Support Allowance, meanwhile, prized with the title of the DWP’s original disaster, has had all repeat assessments paused indefinitely due to Atos’s backlog. A temporary reprieve. This, for many, is something to be grateful for at this point.

There is rarely a reprieve from life and the effects are starting to show. More than three-quarters of mental health social workers say mental health is worsening in the communities they work in, according to a survey by Mind and The College of Social Work released today. Benefit cuts and unemployment are seeing people become “overwhelmed by life circumstances” at the same time as cuts in care budgets mean there’s often nowhere for them to go. Almost three-quarters of those affected are people needing help for the first time, the survey found. It can happen to anyone and nowadays it is.

Mark Wood, another face and another figure, struggled with complex mental health needs but was found fit for work. The 44 year old’s doctor had written to the job centre telling them that he was “extremely unwell and absolutely unfit for any work whatsoever” but he was left, as people are, to try and survive on £40 a week. Mark died a few months later, weighing 5st 8lbs. His family spoke out last week, calling for the system to treat people better. Treating claimants as people – desperate, scared, hungry – would be a start.

Frances Ryan is a journalist and political researcher. She writes regularly for the Guardian, New Statesman, and others on disability, feminism, and most areas of equality you throw at her. She has a doctorate in inequality in education. Her website is here.

John Moore
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The man who created the fake Tube sign explains why he did it

"We need to consider the fact that fake news isn't always fake news at the source," says John Moore.

"I wrote that at 8 o'clock on the evening and before midday the next day it had been read out in the Houses of Parliament."

John Moore, a 44-year-old doctor from Windsor, is describing the whirlwind process by which his social media response to Wednesday's Westminster attack became national news.

Moore used a Tube-sign generator on the evening after the attack to create a sign on a TfL Service Announcement board that read: "All terrorists are politely reminded that THIS IS LONDON and whatever you do to us we will drink tea and jolly well carry on thank you." Within three hours, it had just fifty shares. By the morning, it had accumulated 200. Yet by the afternoon, over 30,000 people had shared Moore's post, which was then read aloud on BBC Radio 4 and called a "wonderful tribute" by prime minister Theresa May, who at the time believed it was a genuine Underground sign. 

"I think you have to be very mindful of how powerful the internet is," says Moore, whose viral post was quickly debunked by social media users and then national newspapers such as the Guardian and the Sun. On Thursday, the online world split into two camps: those spreading the word that the sign was "fake news" and urging people not to share it, and those who said that it didn't matter that it was fake - the sentiment was what was important. 

Moore agrees with the latter camp. "I never claimed it was a real tube sign, I never claimed that at all," he says. "In my opinion the only fake news about that sign is that it has been reported as fake news. It was literally just how I was feeling at the time."

Moore was motivated to create and post the sign when he was struck by the "very British response" to the Westminster attack. "There was no sort of knee-jerk Islamaphobia, there was no dramatisation, it was all pretty much, I thought, very calm reporting," he says. "So my initial thought at the time was just a bit of pride in how London had reacted really." Though he saw other, real Tube signs online, he wanted to create his own in order to create a tribute that specifically epitomised the "very London" response. 

Yet though Moore insists he never claimed the sign was real, his caption on the image - which now has 100,800 shares - is arguably misleading. "Quintessentially British..." Moore wrote on his Facebook post, and agrees now that this was ambiguous. "It was meant to relate to the reaction that I saw in London in that day which I just thought was very calm and measured. What the sign was trying to do was capture the spirit I'd seen, so that's what I was actually talking about."

Not only did Moore not mean to mislead, he is actually shocked that anyone thought the sign was real. 

"I'm reasonably digitally savvy and I was extremely shocked that anyone thought it was real," he says, explaining that he thought everyone would be able to spot a fake after a "You ain't no muslim bruv" sign went viral after the Leytonstone Tube attack in 2015. "I thought this is an internet meme that people know isn't true and it's fine to do because this is a digital thing in a digital world."

Yet despite his intentions, Moore's sign has become the centre of debate about whether "nice" fake news is as problematic as that which was notoriously spread during the 2016 United States Presidential elections. Though Moore can understand this perspective, he ultimately feels as though the sentiment behind the sign makes it acceptable. 

"I use the word fake in inverted commas because I think fake implies the intention to deceive and there wasn't [any]... I think if the sentiment is ok then I think it is ok. I think if you were trying to be divisive and you were trying to stir up controversy or influence people's behaviour then perhaps I wouldn't have chosen that forum but I think when you're only expressing your own emotion, I think it's ok.

"The fact that it became so-called fake news was down to other people's interpretation and not down to the actual intention... So in many interesting ways you can see that fake news doesn't even have to originate from the source of the news."

Though Moore was initially "extremely shocked" at the reponse to his post, he says that on reflection he is "pretty proud". 

"I'm glad that other people, even the powers that be, found it an appropriate phrase to use," he says. "I also think social media is often denigrated as a source of evil and bad things in the world, but on occasion I think it can be used for very positive things. I think the vast majority of people who shared my post and liked my post have actually found the phrase and the sentiment useful to them, so I think we have to give social media a fair judgement at times and respect the fact it can be a source for good."

Amelia Tait is a technology and digital culture writer at the New Statesman.