The problem with Universal Credit? It has marched to a political drum

In working to deliver to an arbitrary timetable, Duncan Smith ignored sound programme management principles.

Whenever we talk to low-income families about welfare reform, they always ask the same question: when will I be moved on to Universal Credit? The National Audit Office’s report on the new benefit published today suggests the answer could be like picking petals off a flower: this year, next year, some time, never…

The report provides a forensic exposition of Universal Credit to date. It documents how the government had to 'reset' UC earlier this year because of the Major Project Authority’s concerns about the programme implementation, how DWP has had to scale back its ambitions with respect to the pilots launched in April and how the vital IT systems that underpin UC are woefully under-developed, forcing the department to abandon the planned national roll-out this October. 

It’s a controlled but withering assessment, which contrasts sharply with the rosy picture the Secretary of State and his officials gave to the work and pensions committee only a few weeks ago.

Why so many problems? Reading between the lines, the report suggests that many of UC’s difficulties stem from the fact that the project has marched to the beat of the political drum, rather than the more sober tempo of sound programme management principles. As the NAO tactfully puts it, "The Department was not able to explain to us how it originally decided on October 2013 or evaluated the feasibility of roll-out by this date". Traditional management approaches would have indicated an April 2015 launch instead.

In the scrabble to honour ministerial commitments, the DWP has had to cut many corners. The report shows that time and again, the UC team has departed from the original brief in order to deliver to deadline. The pilots were radically reduced in scope and size, for example, and the national roll-out has been scaled back to just six new pathfinder sites. 

But these short-cuts have profound implications for the future progress of UC. The IT that supports the 1,000 or so claimants currently trialling the new benefit has cost the department £303m to date, yet is so primitive that the NAO questions whether it can form the basis of the national system. DWP has already had to write off £34m of new IT assets as not fit for purpose, with the report suggesting that other UC investments could prove equally redundant in the longer term.

In working to deliver to an arbitrary timetable, then, DWP has hunkered down and developed a fortress mentality. But in the meantime, those low-income families set to gain under Universal Credit are left waiting. Let’s hope that for their sake, the NAO report, with its robust suggestions for remedial action, can penetrate the departmental defences.

Work and Pensions Secretary Iain Duncan Smith speaks at last year's Conservative conference in Birmingham. Photograph: Getty Images.

Lindsay Judge is senior policy and research officer for the Child Poverty Action Group.

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This week, a top tip to save on washing powder (just don’t stand too near the window)

I write this, at 3.04pm on a sticky Thursday afternoon, in the state in which Adam, before his shame, strolled in the Garden of Eden.

Well, in the end I didn’t have to go to Ikea (see last week’s column). I got out of it on the grounds that I was obviously on the verge of a tantrum, always distressing to witness in a man in his early-to-mid-fifties, and because I am going to Switzerland.

“Why Switzerland?” I hear you ask. For the usual reason: because someone is paying for me. I don’t think I’m going to be earning any money there, but at least I’ll be getting a flight to Zurich and a scenic train ride to Bellinzona, which I learn is virtually in Italy, and has three castles that, according to one website, are considered to be “amongst the finest examples of medieval fortification in Switzerland”.

I’m not sure what I’m meant to be doing there. It’s all about a literary festival generally devoted to literature in translation, and specifically this year to London-based writers. The organiser, who rejoices in the first name of Nausikaa, says that all I have to do is “attend a short meeting . . . and be part of the festival”. Does this mean I can go off on a stroll around an Alp and when someone asks me what I’m doing, I can say “Oh, I’m part of the festival”? Or do I have to stay within the fortifications, wearing a lanyard or something?

It’s all rather worrying, if I think about it too hard, but then I can plausibly claim to be from London and, moreover, it’ll give me a couple of days in which to shake off my creditors, who are making the city a bit hot for me at the moment.

And gosh, as I write, the city is hot. When I worked at British Telecom in the late Eighties, there was a rudimentary interoffice communication system on which people could relay one-line messages from their own computer terminal to another’s, or everyone else’s at once. (This was cutting-edge tech at the time.) The snag with this – or the opportunity, if you will – was that if you were not at your desk and someone mischievous, such as Gideon from Accounts (he didn’t work in Accounts; I’m protecting his true identity), walked past he would pause briefly to type in the message “I’m naked” on your machine and fire it off to everyone in the building.

For some reason, the news that either Geoff, the senior team leader, or Helen, the unloved HR manager, was working in the nude – even if we knew, deep down, that they weren’t, and that this was another one of Gideon’s jeux d’esprit – never failed to break the monotony.

It always amused us, though we were once treated to a terrifying mise en abîme moment when a message, again pertaining to personal nudity, came from Gideon’s very own terminal, and, for one awful moment, for it was a very warm day, about 200 white-collar employees of BT’s Ebury Bridge Road direct marketing division suddenly entertained the appalling possibility, and the vision it summoned, that Gideon had indeed removed every stitch of his clothing, and fired off his status quo update while genuinely in the nip. He was, after all, entirely capable of it. (We still meet up from time to time, we BT stalwarts, and Gideon is largely unchanged, except that he’s now a history lecturer.)

I digress in this fashion in order to build up to the declaration – whose veracity you can judge for yourselves – that as I write this, at 3.04pm on a sticky Thursday afternoon, I, too, am in the state in which Adam, before his shame, strolled in the Garden of Eden.

There are practical reasons for this. For one thing, it is punishingly hot, and I am beginning, even after a morning shower, to smell like a tin of oxtail soup (to borrow an unforgettable phrase first coined by Julie Burchill). I am also anxious not to transfer any of this odour to any of my clothes, for I will be needing them in Switzerland, and I am running low on washing powder, as well as money to buy more washing powder.

For another thing, I am fairly sure that I am alone in the Hovel. I am not certain. To be certain, I would have to call out my housemate’s name, and that would only be the beginning of our problems. “Yes, I’m here,” she would reply from her room. “Why?” “Um . . .” You see?

So here I lie on my bed, laptop in lap, every window as wide open as can be, and looking for all the world like a hog roast with glasses.

If I step too near the window I could get arrested. At least they don’t mind that kind of thing in Switzerland: they strip off at the drop of a hat. Oh no, wait, that’s Germany.

Nicholas Lezard is a literary critic for the Guardian and also writes for the Independent. He writes the Down and Out in London column for the New Statesman.

This article first appeared in the 22 September 2016 issue of the New Statesman, The New Times