The problem with Universal Credit? It has marched to a political drum

In working to deliver to an arbitrary timetable, Duncan Smith ignored sound programme management principles.

Whenever we talk to low-income families about welfare reform, they always ask the same question: when will I be moved on to Universal Credit? The National Audit Office’s report on the new benefit published today suggests the answer could be like picking petals off a flower: this year, next year, some time, never…

The report provides a forensic exposition of Universal Credit to date. It documents how the government had to 'reset' UC earlier this year because of the Major Project Authority’s concerns about the programme implementation, how DWP has had to scale back its ambitions with respect to the pilots launched in April and how the vital IT systems that underpin UC are woefully under-developed, forcing the department to abandon the planned national roll-out this October. 

It’s a controlled but withering assessment, which contrasts sharply with the rosy picture the Secretary of State and his officials gave to the work and pensions committee only a few weeks ago.

Why so many problems? Reading between the lines, the report suggests that many of UC’s difficulties stem from the fact that the project has marched to the beat of the political drum, rather than the more sober tempo of sound programme management principles. As the NAO tactfully puts it, "The Department was not able to explain to us how it originally decided on October 2013 or evaluated the feasibility of roll-out by this date". Traditional management approaches would have indicated an April 2015 launch instead.

In the scrabble to honour ministerial commitments, the DWP has had to cut many corners. The report shows that time and again, the UC team has departed from the original brief in order to deliver to deadline. The pilots were radically reduced in scope and size, for example, and the national roll-out has been scaled back to just six new pathfinder sites. 

But these short-cuts have profound implications for the future progress of UC. The IT that supports the 1,000 or so claimants currently trialling the new benefit has cost the department £303m to date, yet is so primitive that the NAO questions whether it can form the basis of the national system. DWP has already had to write off £34m of new IT assets as not fit for purpose, with the report suggesting that other UC investments could prove equally redundant in the longer term.

In working to deliver to an arbitrary timetable, then, DWP has hunkered down and developed a fortress mentality. But in the meantime, those low-income families set to gain under Universal Credit are left waiting. Let’s hope that for their sake, the NAO report, with its robust suggestions for remedial action, can penetrate the departmental defences.

Work and Pensions Secretary Iain Duncan Smith speaks at last year's Conservative conference in Birmingham. Photograph: Getty Images.

Lindsay Judge is senior policy and research officer for the Child Poverty Action Group.

Photo: Getty
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In the race to be France's next president, keep an eye on Arnaud Montebourg

Today's Morning Call. 

Good morning. As far as the Brexit talks are concerned, the least important voters are here in Britain. Whether UK plc gets a decent Brexit deal depends a lot more on who occupies the big jobs across Europe, and how stable they feel in doing so.

The far-right Freedom Party in Austria may have been repudiated at the presidential level but they still retain an interest in the legislative elections (due to be held by 2018). Both Lega Nord and Five Star in Italy will hope to emerge as the governing party at the next Italian election.

Some Conservative MPs are hoping for a clean sweep for the Eurosceptic right, the better to bring the whole EU down, while others believe that the more vulnerable the EU is, the better a deal Britain will get. The reality is that a European Union fearing it is in an advanced state of decay will be less inclined, not more, to give Britain a good deal. The stronger the EU is, the better for Brexit Britain, because the less attractive the exit door looks, the less of an incentive to make an example of the UK among the EU27.

That’s one of the many forces at work in next year’s French presidential election, which yesterday saw the entry of Manuel Valls, the French Prime Minister, into the race to be the Socialist Party’s candidate.

Though his star has fallen somewhat among the general public from the days when his opposition to halal supermarkets as mayor of Evry, and his anti-Roma statements as interior minister made him one of the most popular politicians in France, a Valls candidacy, while unlikely to translate to a finish in the top two for the Socialists could peel votes away from Marine Le Pen, potentially allowing Emanuel Macron to sneak into second place.

But it’s an open question whether he will get that far. The name to remember is Arnaud Montebourg, the former minister who quit Francois Hollande’s government over its right turn in 2014. Although as  Anne-Sylvaine Chassany reports, analysts believe the Socialist party rank-and-file has moved right since Valls finished fifth out of sixth in the last primary, Montebourg’s appeal to the party’s left flank gives him a strong chance.

Does that mean it’s time to pop the champagne on the French right? Monteburg may be able to take some votes from the leftist independent, Jean-Luc Mélenchon, and might do some indirect damage to the French Thatcherite Francois Fillon. His supporters will hope that his leftist economics will peel away supporters of Le Pen, too.

One thing is certain, however: while the chances of a final run-off between Le Pen and Fillon are still high,  Hollande’s resignation means that it is no longer certain that the centre and the left will not make it to that final round.

THE SOUND OF SILENCE

The government began its case at the Supreme Court yesterday, telling justices that the creation of the European Communities Act, which incorporates the European treaties into British law automatically, was designed not to create rights but to expedite the implementation of treaties, created through prerogative power. The government is arguing that Parliament, through silence, has accepted that all areas not defined as within its scope as prerogative powers. David Allen Green gives his verdict over at the FT.

MO’MENTUM, MO’PROBLEMS

The continuing acrimony in Momentum has once again burst out into the open after a fractious meeting to set the organisation’s rules and procedures, Jim Waterson reports over at BuzzFeed.  Jon Lansman, the organisation’s founder, still owns the data and has the ability to shut down the entire group, should he chose to do so, something he is being urged to do by allies. I explain the origins of the crisis here.

STOP ME IF YOU’VE HEARD THIS ONE  BEFORE

Italy’s oldest bank, Monte Paschi, may need a state bailout after its recapitalisation plan was thrown into doubt following Matteo Renzi’s resignation. Italy’s nervous bankers will wait to see if  €1bn of funds from a Qatari investment grouping will be forthcoming now that Renzi has left the scene.

BOOM BOOM

Strong growth in the services sector puts Britain on course to be the highest growing economy in the G7. But Mark Carney has warned that the “lost decade” of wage growth and the unease from the losers from globalisation must be tackled to head off the growing tide of “isolation and detachment”.

THE REPLACEMENTS

David Lidington will stand in for Theresa May, who is abroad, this week at Prime Ministers’ Questions. Emily Thornberry will stand in for Jeremy Corbyn.

QUIT PICKING ON ME!

Boris Johnson has asked Theresa May to get her speechwriters and other ministers to stop making jokes at his expense, Sam Coates reports in the Times. The gags are hurting Britain’s diplomatic standing, the Foreign Secretary argues.

AND NOW FOR SOMETHING COMPLETELY DIFFERENT

It’s beginning to feel a bit like Christmas! And to help you on your way, here’s Anna’s top 10 recommendations for Christmassy soundtracks.

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Stephen Bush is special correspondent at the New Statesman. His daily briefing, Morning Call, provides a quick and essential guide to British politics.