The UK Border Agency: after four years, a car crash in slow motion finally comes to a stop

The agency that's caused so much misery and cruelty is to be restructured, but without proper resources its successor won't be able to avoid the same mistakes.

If you want to understand the misery the UK Border Agency (UKBA) has created in its four troubled years, you don’t want to start with the really juicy stuff - the acts of unwarranted violence against people it’s attempted to boot out of the country, the detention of rape victims, the numerous alleged cases of those deported, only to be tortured. Ignore that for now.

No, the devil’s in the more mundane cases. Like that of Emily Deane, 29, who’s been told she’ll be sent back to her native Philippines before the end of the month, forcing her to decide whether to take her one-year-old daughter, Lucy, with her, or leave her child with her husband.

Deane married Brian, from Preston, in the United Arab Emirates. They returned to the UK in September, and had intended to remain for no more than six months, but Brian lost his sales job with the medical company that employed him in the UAE.

Due to bad legal advice, they’d applied for the wrong type of visa, so began applying for Deane to receive permanent residency to remain in the country. But now they were trapped in the proverbial Kafkaesque bureaucratic nightmare. Sceptical immigration officials began questioning whether the couple really had a baby together. On Monday, they 
were told their application had been rejected.

Brian told the Lancashire Evening Post: “My wife already has a visa to visit the UK which expires soon and I am told the main reason is because we have applied for a permanent visa from within the UK. I can only assume they have thrown all this other nonsense at us about the marriage not being valid and saying we "claim" to have a daughter to back themselves up. If they don’t believe I have a daughter, I’ll take her along to meet them – and take a dirty nappy with me.”

Craig Colville, 31, from Wales, married Crystal, from Vancouver, last year. Crystal applied to change her visa. That the UKBA rejected her was a shock - but more surprising was the reason: “Your spouse (Craig) does not hold settled status, is not a British Citizen and is not a person with refugee leave/humanitarian protection." Craig was born in St Asaph in Wales, works in Mold and has lived in Chester for just under a year.

The letter allowed the couple to appeal, but the Border Agency replied saying the appeal had been quashed because the Colvilles missed the deadline. In this new letter, there was a new deadline as the Agency had failed to take the weekends into account. Craig told the Denbighshire Free Press: "The Border Agency are still holding Crystal's passport, which means she can't return home to see her family. Her brother is quadraplegic and she hasn't seen him in two years."

I could keep going with these ludicrous, cruel little examples of families torn apart by bureaucratic incompetence, but I expect you’re getting the picture.

The UK Border Agency was, of course, a body born of chaos. As the Guardian recently pointed out, “The stunning thing is that some people still stuck in the backlog of 310,000 cases that sealed UKBA's death warrant are actually a direct legacy from that [late 1990s] breakdown in the system.” A botched computerisation saw its backlog of cases soar into the hundreds of thousands, while it struggled to deal with the move from a paper to a computer-based system.

In 2006 the Home Secretary Charles Clarke lost his job because his department had lost track of released foreign national prisoners. Something had to be done, and the result was the creation of the Border and Immigration Agency - and then in 2008, UKBA, following a merger with UK visas and customs staff.

The problem was that all this rejigging never solved the fundamental problems of creaking systems and an insurmountable backlog. The new body, now at arm’s length and less accountable to parliamentary scrutiny, was shambolic and, as Theresa May would this week conclude, “secretive and defensive”.

Nowhere was this clearer than in its use of outsourcing. In the great game of providing jobs for the boys, UKBA was in a league of its own. Like many government entities, it felt the safest option was to give contracts to giant corporations, regardless of expertise or know-how. So this month we learned that G4S, which has no previous experience of providing social housing, is struggling to provide housing for asylum seekers. One of the firm's subcontractors has already resigned because it is not up to the task, while two others have “expressed concerns” about being able to provide the requisite services.

But incompetence is one thing - cruelty quite another. The fact the new body was kept at arm’s length lead Theresa May to conclude it had created a "closed, secretive and defensive" culture. Staff from sub-contractor Reliance were transporting Roseline Akhalu when she ended up pissing all over herself because she wasn't allowed to use a toilet. Staff from Tascor - which superceded Reliance - allegedly beat Marius Betondi and broke his nose during a failed deportation attempt. That was one of thousands of distressing cases, the product of a system in chaos.

The failure to prosecute G4S staff over the death of Jimmy Mubenga has been described as “perverse” by the former Chief Inspector of Prisons. Just as it failed to protect victims of torture, so the system failed to protect victims of slavery. The right-wing Centre for Social Justice (CSJ) found a litany of flaws in UKBA's procedures and concluded that “too often the CSJ has been told that UKBA involvement in the . . .  process acts as a major barrier to victims [of slavery] to make a referral.”

We have been told about the restructuring plans. But restructuring last time round only made the mess worse, because the root causes of the problem weren’t addressed.

As Andy Jennings of the PCS told BBC Breakfast this morning: “This has been a car crash in slow motion, there have been endemic failures for a number of years because there has not been enough staff to do the job. The line given by Theresa May ignores the fundamental issues.”

The work of Mark Sedwell, the permanent secretary at the Home Office, in trying to stop the car crash can only be applauded. But without proper resources, the misery, incompetence and cruelty will only continue.

David Cameron talks to UKBA workers, who are not suspected of any misconduct, at Heathrow Airport. Photograph: Getty Images

Alan White's work has appeared in the Observer, Times, Private Eye, The National and the TLS. As John Heale, he is the author of One Blood: Inside Britain's Gang Culture.

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Chuka Umunna calls for "solidarity" among Labour MPs, whoever is voted leader

The full text of shadow business secretary Chuka Umunna's speech to Policy Network on election-winning ideas for Labour's future, and the weaknesses of the New Labour project.

There has never been an easy time to be a social democrat (or “democratic socialist” as we sometimes call ourselves in Britain). Whereas the right can demonise the poor and extol the virtues of the market, and the hard left can demonise the market and extol the role of the state, our position of constraining the domination of markets and reforming the state is, by definition, more complex.

It is nonetheless the case that social democracy has a historic responsibility, in every generation, to renew democracy and preserve a civic culture. This is achieved not through soundbites and slogans, but through the hard-headed development of a progressive politics that reconciles liberty and democracy, new comers and locals to our communities, business and workers, in a common life that preserves security, prosperity and peace.  This historic mission is all the more urgent now and my determination that we succeed has grown not weakened since our election defeat last May.

But, in order to be heard, it is necessary to make balanced and reasonable argument that both animates and inspires our movement, and which is popular and plausible with the people.  The first is pre-requisite to the second; and there is no choice to be made between your party’s fundamental principles and electability. They are mutually dependent - you cannot do one without the other.

We are in the midst of choosing a new leader and it is clear to anyone who has watched the UK Labour Party leadership election this summer that amongst a significant number there is a profound rage against Third Way politics – as pursued by the likes of Bill Clinton, Tony Blair, Gerhard Schröder and others - as a rejection of our fundamental values.

In the UK there is a view that New Labour accepted an uncritical accommodation with global capital that widened inequality, weakened organised labour and we were too close to the US Republicans and too far from the European left.

I do not believe this is fair, not least because we rescued many of our public services from the scrap heap when we came to office in 1997 and there were very significant achievements  we should celebrate.  New Labour renewed our National Health Service in a fundamental way; we built new schools and improved existing ones; we set up new children’s centres all over the country; we brought in a National Minimum Wage; we worked with others to bring peace to Northern Ireland; we introduced civil partnerships.  Just some of our achievements.

However, though we may take issue with the critique, I do not think we can simply dismiss out of hand those who hold critical views of New Labour. Like any government, the New Labour administration made mistakes - it could and should have achieved more, and done more to challenge the Right’s assumptions about the world. In the end, it is not unreasonable to be ambitious for what your party in government can achieve in building greater equality, liberty, democracy and sustainability. It is far better we acknowledge, not reject, this ambition for a better world, as we seek to forge a new politics of the common good fit for the future.

Realising our values in office has been disrupted by globalisation and the surge of technological forces that are displacing and reshaping industry after industry.

Some argue that globalisation as an ideological construct of the right. But we must recognise that we live in an increasingly integrated world in which markets have led to an unprecedented participation of excluded people in prosperity, a rise in living standards for hundreds of millions  of people and a literacy unprecedented in human history – this is particularly so in emerging economies like my father’s native Nigeria. And the internet has led to a level of accountability that has disturbed elites.

Yet, this has been combined with a concentration of ownership that needs to be challenged, of a subordination of politics that requires creative rather than reactive thinking, and these global forces have exacerbated inequalities as well as helped reduce poverty.

So it is important that we understand the sheer scale and impact of new technologies. At the moment we are engaged in a debate about Uber and its threat to one of the last vestiges of vocational labour markets left in London, those of the black taxi cabs and their attainment of 'The Knowledge'. But the reality is that within the next decade there will be the emergence of driverless cars so we have to intensify our exploration of how to support people in a knowledge economy and the realities of lifelong learning, as well as lifelong teaching. As people live longer we will have to think about how to engage them constructively in work and teaching in new ways.

Once again, I'm addressing all of this, Social Democracy requires a balanced view that domesticates the destructive energy of capital while recognising its creative energy, that recognises the need for new skills rather than simply the protection of old ones. A Social Democracy that recognises that internationalism requires co-operation between states and not a zero sum game that protectionism would encourage.

Above all, Social Democratic politics must recognise the importance of place, of the resources to be found in the local through which the pressures of globalisation can be mediated and shaped. Our job is to shape the future and neither to accept it as a passive fate nor to indulge the fantasy that we can dominate it but to work with the grain of change in order to renew our tradition, recognising the creativity of the workforce, the benefits of democracy and the importance of building a common life.  Sources of value are to be found in local traditions and institutions.

This also requires a recognition that though demonstration and protest are important,; but relationships and conversations are a far more effective way of building a movement for political change.

One of the huge weaknesses of New Labour was in its reliance on mobilisation from the centre rather than organising. It therefore allowed itself to be characterised as an elite project with wide popular support but it did not build a base for its support within the party across the country, and it did not develop leaders from the communities it represented. It was strong on policy but weak on strengthening democratic politics, particularly Labour politics.

Over half a million people are now members, supporters or affiliated supporters of our party, with hundreds of thousands joining in the last few weeks. Some have joined in order to thwart the pursuit of Labour values but many more have joined to further the pursuit of those values, including lots of young people. At a time when so many are walking away from centre left parties across the Western world and many young people do not vote let alone join a party, this is surely something to celebrate.

So it is vital that we now embrace our new joiners and harness the energy they can bring to renewing Labour’s connection with the people. First, we must help as many them as possible to become doorstep activists for our politics. Second, I have long argued UK Labour should campaign and organise not only to win elections but to affect tangible change through local community campaigns. We brought Arnie Graf, the Chicago community organiser who mentored President Obama in his early years, over from the U.S. to help teach us how to community organise more effectively. We should bring Arnie back over to finish the job and help empower our new joiners to be the change they want to see in every community – we need to build on the links they have with local groups and organisations.

I mentioned at the beginning that in every generation Social Democracy is besieged from left and right but the achievements of each generation are defined by the strength of a complex political tradition that strengthens solidarity through protecting democracy and liberty, a role for the state and the market and seeks to shape the future through an inclusive politics. Solidarity is key which is why we must accept the result of our contest when it comes and support our new leader in developing an agenda that can return Labour to office.

Yes, these are troubled times for social democrats. All over Europe there is a sense among our traditional voters that we are remote and do not share their concerns or represent their interests or values.  There is surge of support for populist right wing parties from Denmark to France, of more left wing parties in Greece and Spain and in Britain too. There is renewal of imperial politics in Russia, the murderous and abhorrent regime of ISIL in the Middle East, volatility in the Chinese economy and in Europe a flow of immigration that causes fear and anxiety.

But, the task of Social Democracy in our time is to fashion a politics of hope that can bring together divided populations around justice, peace and prosperity so that we can govern ourselves democratically. We have seen worse than this and weathered the storm. I am looking forward, with great optimism to be being part of a generation that renews our relevance and popularity in the years to come.

Chuka Umunna is the shadow business secretary and the Labour MP for Streatham.