Time Out with Nick Cohen

Poets and novelists have often tried to describe happiness. Andrew Oswald has found a way of countin

I quickly learned that it was pointless to invite Andrew Oswald to engage in fanciful speculation. He is an economist to his bones, who believes in what he can count - and little else. I saw him at Warwick University, and it felt fitting that he should have found a professorship in a monument to the modernism of the mid-1960s. Warwick's blocks show only straight lines; no place here for the decorative. In Oswald's bright, white office there are few individual touches and no unnecessary clutter. Oswald is at home: a numbers man in a suit and tie with nothing to distract him from his calculations.

Yet this meticulous academic, cooped up in a machine for learning, has released a shockingly hippie version of economics into his dry discipline. When Labour's female politicians worry that the party will lose the next election if it doesn't think about the strains on families, when Iain Duncan Smith talks about the importance of marriage and David Cameron says it is time we looked at general well-being as well as gross domestic product index, they are unconsciously passing on ideas that Oswald developed in the early 1990s.

Novelists, poets and psychologists have always thought about happiness. Oswald has found a way of counting it. And this miserabilist approach, this calculus of contentment whose utilitarianism seems against all the spontaneity we associate with happiness, may be a great intellectual breakthrough, precisely because it translates feelings into figures.

If the political interest and the sales of popular "happiness economics" books are a guide, Oswald has provided a tool that will change the way people think, as his once sceptical colleagues are beginning to realise.

"I just have to click on the internet now, and every week there are new papers on happiness written by people I've never met, never heard of," he says. "It has reached some take-off point, so that if someone were to tell me that economists had taken a random sample of 10,000 Koreans and asked them about happiness and mental health, I could bet you that marriage will come through with the same positive coefficient in Korea as in France and the United States. Edu cation will be as important there as here, and the Koreans' happiness will follow a U-shape through life, with a greater chance of unhappiness in people's thirties, just as it does in every country. Human beings are very similar. We're uncovering something deep about them."

Oswald speaks without bravado. He is too good-natured to brag, even though he has every right to be pleased with himself. His is the classic story of the independent-minded researcher with a new idea, who finally forces his indifferent colleagues to take notice.

He is the son of an academic family - his father taught psychiatry at Edinburgh University - whose intellectual life was determined by the crisis of the early 1970s. "I was very committed in my youth to improving the world. I remember sitting on a train reading in the Guardian about stagflation when I was very young, and thinking: 'Yes, I'm going to work on this. I'm going to solve this problem.'" At the time, the decisive response came from Milton Friedman and the free-market right. One aspect of Friedman's work, which was more of an assumption than a detailed argument, profoundly unsettled Oswald and stayed with him for years. In common with most other economists, Friedman supposed that people were rational. In his work on unemployment that was to win him the Nobel Prize, he took it for granted that inflation made sensible people choose unemployment over work - they simply calculated that more leisure compensated for the loss of income, and went on the dole.

The idea that joblessness was voluntary was incredibly useful for Conservatives presiding over the mass unemployment of the 1980s. Norman Tebbit told the 1981 Conservative party conference: "I grew up in the 1930s with an unemployed father. He did not riot. He got on his bike and looked for work, and he kept on looking until he had found it." By implication, the unemployed who didn't get on their bikes wanted to stay at home and riot, and nothing could be done for them.

Disproportionate misery

Oswald thought Friedman and his acolytes were talking nonsense, but how to prove it? His conceptual breakthrough was to use the statistical technique of regression analysis to isolate and measure the happiness and misery of people's lives. Put simply, regression analysis involves assigning values to variables. For instance, suppose you are asked how happy you are on a scale of one to ten and you say "five". The next year your pay doubles from £20,000 to £40,000 and you say you now feel at "six". If you are fired a year later and your happiness falls to two, the price a statistician can assign to your unhappiness is huge: £80,000. As Oswald and his colleagues found when they did slightly more sophisticated calculations than mine, the effect of unemployment is irrational, out of all proportion to the actual loss of income. People weren't sitting on the dole coolly weighing the benefits of more spare time against loss of wages. They were wracked by a disproportionate misery.

As with unemployment, so with marriage, divorce, being placed under an airport flight path . . . any event or pheno menon that can impact for good or ill. Nor was it hard to find raw data. Most governments in the rich world produced vast surveys of their citizens' contentment. Oswald and his colleagues ran them though their equations and began to churn out figures. A good marriage was far more important than the liberal-minded imagined, they found. Getting married brought happiness equivalent to additional income of £70,000 per year. Good health was hugely important, as might be expected. Widowhood brought a degree of unhappiness that would take, on average, an extra £170,000 per annum to offset. Maybe that was not too surprising. But many of their results were unexpected. Long-distance commuting was like unemployment, for instance, and imposed far more stress than outsiders realised.

As Oswald went through his figures, I made the romantic objection that he was trying to monetise the human condition: to turn its joy and despair into pounds and pence.

Many others have said that to him. And although he tried to take my objection to pricing seriously, it clearly baffled him. "It may be because of my training that monetary units come to mind, but they don't have to. I could say that having your partner die is the same as being unemployed for 17 years. But that would be even stranger than saying a marriage is worth £70,000 in happiness terms. I'm not making a moral judgement about money. I just need to get some units."

Growing prosperity

His colleagues were worried not by the vulgarity of his work, but by the fact of his doing it at all. Economists didn't ask people how they felt, because they weren't concerned with happiness. It took Oswald five years to get a paper published by the American Economic Review, the world's most respected economics journal. The editors sent it back for revision seven times, and, Oswald suspects, published him only when other economists began to replicate his results.

There was a second reason for their suspicion. Oswald was not the first economist to look at happiness. In 1974, Richard Easterlin, a California economist, had examined studies that asked Americans how happy they were and found not a shred of evidence that America's growing prosperity had made Americans happier since 1945. His colleagues dismissed or ignored his work at the time, and a dispirited Easterlin gave up. Everyone knew that the business of governments was to increase national wealth. An oddball's insistence that the effort was futile was not something economists and politicians wanted to hear. Oswald helped rescue Easterlin's reputation, and today "Easterlin's paradox" is a vital issue for the social sciences - the vital issue, according to Oswald.

He thinks there is no way out of it. Once you have removed the fear of famine and thirst and provided security and shelter, increases in the gross domestic product have no effect on contentment, because man is a social animal who compares himself with other members of the species. Oswald's favourite cartoon encapsulates his point. It shows an employee bellowing at his boss: "I was so happy when you gave me a pay rise, then you spoiled it by giving one to everyone else."

"There's only so much rank in society to go around," he explains. "We can look at a society in 1900 and there's just this amount of rank, and look at it now and there's the same amount of rank. The way to happiness is to lower our aspirations and concentrate on our relationships."

If the work that Oswald and now hundreds of other economists are producing sounds warmly green and co-operative, it can be like that, but there is no necessity that happiness economics and vaguely leftish sentiments will always march in step. It still makes sense for individuals to seek status and reward, even though if everyone in their group does it, most are likely to end up forlorn. Equally, happiness economics has all the philosophical flaws of utilitarianism. If the Serb residents of a Balkan town say that they would be far happier if the police put the Muslim minority in a concentration camp, the utilitarian who believes in the greatest happiness of the greatest number has no way of objecting to the outrage.

The American economist Paul Krugman pointed out that happiness economics might lead you to advocate government policies that slow down the rat race, impose high taxes on the wealthy, and grant generous benefits, long holidays and short working weeks to everyone else. France has all of these policies, and its unemployment rate is more than twice as high as America's as a result. As happiness economists say that unemployment is a great social evil, which hits people with disproportionate force, conservatives could argue back that their market policies bring greater happiness.

As I thought about the objections, I felt the temptation to shrug my shoulders and conclude that all that the happiness economists have done is to recast the old arguments between left and right without settling them. But that isn't fair. New ways of thinking produce new results. If the government goes ahead with the planned expansion of airports, protesters will now be able to put an exact figure on how much distress living under a flight path will cause - just as those who object to new commuter towns will be able to say that regular long-distance travel is a good route to mental distress.

In the past, economists counted growth figures and household incomes and assumed that if they went up, society's contentment went up with them. Professor Oswald and his colleagues have blown that idea out of the water and forced them to look elsewhere. We are ruled by statistics; by changing what is counted, Oswald is also changing what will count.

Nick Cohen is an author, columnist and signatory of the Euston Manifesto. As well as writing for the New Statesman he contributes to the Observer and other publications including the New Humanist. His books include Pretty Straight Guys – a history of Britain under Tony Blair.

NEAL FOX FOR NEW STATESMAN
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They know where you live

Imagine your house being raided by armed police. That’s what happened to Mumsnet’s Justine Roberts after she fell victim to an internet hoaxer.

At around midnight on Tuesday 11 August 2015, a man dialled 999 to report a murder. A woman had been killed in her London home, he said, before hanging up without offering his name. A second call followed. This time, the man claimed to be the killer. He told the operator that he had now taken the woman’s children hostage at the Islington address. They were locked with him inside a room in the house, he said. The police responded with reassuring speed. Fifteen minutes later, eight officers, five of them armed with automatic weapons, accompanied by saliva-flecked dogs, arrived at the scene and took up position in neighbouring front gardens. When one officer banged on the front door of the house, the team was greeted, moments later, not by a masked murderer but by a blinking and bewildered au pair.

Justine Roberts, the woman whom the caller claimed to have killed, was in fact nearly 2,000 kilometres away – in Italy, holidaying with her husband and children. After explaining this to the police, the au pair called Roberts, who assumed that the incident was an unfortunate misunderstanding, one that could be unpicked after the vacation. It was no mistake. Roberts had been the victim of “swatting”, the term given to a false emergency call designed to bait an armed unit of police officers to storm someone’s home. It wasn’t until a few days later, as the family was preparing to return to London, that Roberts discovered that she had been the target of a planned and sustained attack, not only on her household, but also on her business.

Roberts is the founder of Mumsnet, the popular British internet discussion forum on which parents share advice and information. A few days before the swatting incident, members of 8chan, a chat room that prides itself on being an open, anonymous platform for free speech, no matter how distasteful, had registered accounts on Mums­net with the aim of trolling people there. When legitimate Mumsnet users identified and then ridiculed the trolls, some retreated to 8chan to plot more serious vengeance in a thread that the police later discovered. Roberts wasn’t involved in the online skirmish but, as the public face of the site, she was chosen as the first target.

After the initial armed response, Roberts’s perception was that the police were unconcerned about the swatting attack. “We were told that there was no victim, so there was not much that could be done,” she told me. The hoax caller, however, was not finished. In the days after the incident, there was chatter on Mumsnet and Twitter about what had happened. A Mumsnet user whom I will call Jo Scott – she requested anonymity for her own safety – exchanged heated messages with a hacker who claimed responsibility for the 999 call.

“It descended into jokes and silliness, like many things do,” Scott said. “I didn’t take it seriously when the hacker said he had big surprises in store.” She doesn’t believe that what happened next was personal. “I think I was just easy to find.”

A few days after police were called to Roberts’s home, Scott was in her bedroom while her husband was sitting downstairs playing video games. At 11pm, she heard a noise outside. “I looked out of the window and saw blue flashing lights in the street,” she recalled. “I could hear shouting but I didn’t pay it much notice.” Then she heard her husband open the front door. Police rushed into the house. An armed officer shouted upstairs, asking Scott if she was hurt. When she replied that she was fine, he told her to fetch her two young children: he needed to see them. Scott shook her sons awake, explaining, so as not to alarm them, that the police had come to show the boys their cars. As the three of them went downstairs, the officers swept up through the house, repeatedly asking if there were any weapons on the property.

“I was beyond confused by this point,” Scott said. “Everyone was carrying a gun. They had little cutaway bits so you could see the bullets. My eldest asked one of the officers if he could have a go on his gun and went to touch it.”

As Scott sat with an officer downstairs, she asked what had happened to her husband. “I later found out that the noises I’d heard were the police calling for him to come outside,” she said. “He dropped the PlayStation controller as he left the room. It was only later that we realised it’s a good job he did: in the dark, the controller might have looked like a weapon.”

Outside, Scott’s husband had been surrounded and arrested. Other police ­officers were on the lookout in the front gardens of nearby properties, having warned the couple’s neighbours to stay indoors, away from their windows. “One of the officers said it was beginning to look like a hoax,” Scott said. “Then he mentioned swatting. As soon as he said that word, I twigged that I’d seen the term that day on Twitter in relation to the Mumsnet hack.”

***

The term “swatting” has been used by the FBI since 2008. “Swat” is an acronym of “Special Weapons and Tactics”, the American police squads routinely called to intervene in hostage situations. It is, in a sense, a weaponised version of a phoney order of pizza, delivered as a prank to a friend’s home, albeit one that carries the possibility of grave injury at the hands of police. For perpetrators, the appeal is the ease with which the hoax can be set in motion and the severity of the results. With a single, possibly untraceable phone call, dialled from anywhere in the world, it is possible to send an armed unit to any address, be it the home of a high-profile actor whom you want to prank or that of someone you want to scare.

In America, where swatting originated, the practice has become so widespread – targets have included Tom Cruise, Taylor Swift, Clint Eastwood and the Californian congressman Ted Lieu – that it is now classed as an act of domestic terrorism. In the UK, where Justine Roberts’s was one of the first recorded cases, swatting is classed as harassment, though that may change if these and other forms of internet vigilante attacks, such as doxxing, become increasingly commonplace.

Doxxing involves the publication of someone’s personal details – usually their home address, phone numbers, bank details and, in some cases, email address – on the internet. It is often the prelude to swatting: after all, the perpetrator of a hoax cannot direct the police to the target’s home address until this is known. (During the week of the Mumsnet attacks, one of the perpetrators attempted to locate another target using their computer’s IP address, which can identify where a person is connected to the internet, often with alarming precision. Their calculation, however, was slightly out; police were called to a neighbour’s address.)

Though doxxing has a less dramatic outcome than swatting, the psychological effects can be just as severe. For victims – usually people who are active on the internet and who have outspoken opinions or who, in the eyes of an internet mob, have committed some kind of transgression – the mere threat of having their personal information made available on the web can cause lasting trauma. A Canadian software developer whose home address, bank details, social security number and email history were published online in 2014 told me that he now keeps an axe by his front door. “I still don’t feel safe here,” he said. “It’s terrifying.”

Christos Reid, a social media manager for a software company, was doxxed last year. Reid’s information came from a website he had registered seven years earlier. “I woke up one morning to find a tweet announcing my personal details,” he told me. When he asked the Twitter account holder to take down the address, he was told to commit suicide. Reid said he was “OK for about half an hour”; but then, after he went out, he broke down in the street. “I’ve become more paranoid,” he said. He no longer gives out business cards with personal information.

Reid lives in London, but at the time of the doxx he was attending an event in Nottingham, home to the British police’s largest cybercrime division. He was impressed with the police response, even though they told him that they had not heard of the term “doxxing” before. “I was interviewed by two separate people about my experiences who then compiled everything into a case file and transferred it to the Met. When I arrived home, an officer visited me to discuss what happened and my options.”

The policeman explained harassment law to Reid, and offered advice on how to improve security at his flat and what to do if someone hostile turned up at the address. Reid shouldered the repercussions of what had happened alone; no suspects were identified. A spokesperson for the Metropolitan Police similarly said that although detectives from Islington CID have investigated the swatting attacks made on Roberts and Scott, no suspects have been identified “at this time”, even as “inquiries continue”.

Doxxing may seem to be a mild form of harassment but it carries with it an implicit threat of impending violence; the worrying message is: “We know where you live.” Unlike swatting, which is always malicious, doxxing is sometimes viewed by its perpetrators as virtuous. In November 2014, hackers claiming to be aligned with the internet group Anonymous published personal information allegedly belonging to a Ku Klux Klan member from Missouri. The hackers said that their action was a response to the KKK’s threat to use lethal force against demonstrators in the city of Ferguson, Missouri, protesting against the killing of the unarmed black teenager Michael Brown by a white police officer. In January 2015 hackers claiming to be from Isis took over US Central Command’s Twitter account and posted information about senior military officers, including phone numbers and email addresses. In each case, those carrying out the doxxing believed, however mistakenly, in the virtue of their actions and hoped that the information could be used to bring punishment or ruin to the subject.

The term “doxxing” may be new but the practice is an old one. The Hollywood blacklist revealed the political beliefs and associations of actors and directors in the late 1940s as a way to invite shame, deny employment and dissuade others from following their example. “But it has become a lot easier to find people’s private details with the help of the internet,” Jeroen Vader told me. Vader owns Pastebin, a website that allows users to upload and distribute text documents, and where much of the personal data is anonymously uploaded and shared. “People post their private information on social networks,” he said. “A lot of people aren’t aware that their information is so easily available to others.”

In Justine Roberts’s case, the perpetrator may not even have needed to look at social networks to mine her personal information. “If you’re on the electoral roll, you’re easy to find,” she said. “There’s not much you can do to stop people getting hold of your data one way or another, whether it’s for nefarious reasons or simply to better advertise to you. We live in a world that is constantly trying to gather more information about us.”

Jeroen Vader said he has noticed an “upward trend” in the number of doxxing posts uploaded to Pastebin in recent months, but insisted that when someone uses the site’s abuse report system these offending posts are removed immediately.

Across social media companies, action is more often reactive than proactive. Victoria Taylor, a former director at Reddit, one of the largest community-driven websites in the world, said that the rule against publishing other users’ personal information has been “consistently one of the site’s most basic policies” and that “any violation of this rule is taken extremely seriously by the team and community”. Still, she was only able to recommend that victims of doxxing send a message to the site’s administrators. Similarly, when asked what a person can do to remove personal details that have been published without permission, a Twitter spokesperson said: “Use our help form.”

The spokesperson added: “There has def­initely been an overall increase in doxxing since 2006, both on Twitter and on the internet more generally.” She attributed this rise to the emergence of search engines such as Intelius and Spokeo, services designed to locate personal information.

***

The surge in the number of dox­xing and swatting attacks is in part a result of the current lack of legal protection for victims. Confusion regarding the law on doxxing is pervasive; the term is even not mentioned in either US or European law. In a tutorial posted on Facebook in 2013, the writer claims: “Doxxing isn’t illegal as all the information you have obtained is public,” and adds: “But posting of the doxx might get you in a little trouble.”

Phil Lee, a partner in the privacy, security and information department of Fieldfisher based at the law firm’s office in Silicon Valley, said that differing privacy laws around the world were part of the problem. “Various countries have laws that cover illegal or unauthorised obtaining of data. Likewise, some of the consequences of releasing that data, such as defamation or stalking, cover elements of what we now term doxxing. But there is no global law covering what is a global phenomenon.” Indeed, Roberts believes that her London address was targeted from America – the 999 call was routed through a US proxy number.

One challenge to creating a law on doxxing is that the sharing of personal information without permission has already become so widespread in the digital age. “If a law was to state something like, ‘You must not post personal information about another person online without their consent,’ it wouldn’t reflect how people use the internet,” Lee said. “People post information about what their friends and family members have been doing all the time without their consent.

“Such a law could have a potentially detrimental effect on freedom of speech.”

Lee believes that a specific law is unnecessary, because its potentially harmful effects are already covered by three discrete pieces of legislation dealing with instances where a person’s private information is obtained illegally, when that information is used to carry out illegal acts and when the publication of the information is accompanied by a threat to incite hatred. However, this does not adequately account for cases in which the information is obtained legally, and then used to harass the individual in a more legally ambiguous manner, either with prank phone calls or with uninvited orders of pizza.

Susan Basko, an independent lawyer who practises in California and who has been doxxed in the course of her frequent clashes with internet trolls, believes that the onus should be on the law, rather than the public. She points out that in the US it is a crime to publicise information about a government employee such as their home address, their home and cellphone numbers, or their social security number, even if the information is already online. “This law should apply to protect all people, not just federal employees,” she said. “And websites, website-hosting companies and other ISPs should be required to uphold this law.”

Basko said that doxxing will continue to increase while police have inadequate resources to follow up cases. For now, it is up to individuals to take preventative measures. Zoë Quinn, an American game designer and public speaker who was doxxed in 2014, has launched Crash Override, a support network and assistance group for targets of online harassment, “composed entirely of experienced survivors”.

Quinn, who spoke about the problem at a congressional hearing in Washington, DC in April last year, recently posted a guide on how to reduce the likelihood of being doxxed. “If you are worried you might some day be targeted,” she wrote, “consider taking an evening to stalk yourself online, deleting and opting out of anything you’re not comfortable with.”

Both Scott and Roberts have changed their privacy habits following the attacks. Scott is more careful about interacting with strangers online, while Roberts uses scrambler software, which ensures that she never uses the same password for more than one online site or service.

For both women’s families, the effects of their encounters with armed police have also lingered. When one day recently Roberts’s husband returned home early from work, the au pair called the police, believing it was an intruder. And Scott is haunted by what happened.

“What if my husband had made a sudden move or resisted in some way? What if my eldest had grabbed the gun instead of gently reaching for it? What if people locally believed that my husband did actually have guns in the house?” she asks. “I don’t think the people making these sorts of hoax calls realise the impact.” 

This article first appeared in the 28 April 2016 issue of the New Statesman, The new fascism