Dark arts? More like bogus boasts
On Bell Pottinger, fake blogs and Googlewashing.
By Andrew Smith Published 06 December 2011 14:53
During the course of the Bureau of Investigative Journalism's sting operation, published in the Independent today, Bell Pottinger's head of public affairs Tim Collins declares: "We've got all sorts of dark arts." These are "dark arts" that apparently can be deployed to manage online reputations for clients.
In other words, by using some rather murky SEO (search engine optimisation) techniques, the company could guarantee more favourable client content appearing higher in Google's search results.
According to the report:
A presentation shown during the meeting said it [Bell Pottinger] could "create and maintain third-party blogs" -- blogs that appeared to be independent. These would contain positive content and popular key words that would rank highly in Google searches. The pair also explained how the firm enables government videos and articles to move to the top of internet searches, while less favourable stories can move down the rankings.
If it is true that Bell Pottinger -- which dismissed the Independent's coverage as "an attempt to manufacture a story where none exists" -- was boasting that it could "manipulate" Google's search results in this way, then perhaps the firm should reconsider that claim. For a start, it contravenes the codes of conduct of both the CIPR and PRCA -- the two main PR industry trade bodies -- in terms of transparency.
Moreover, the claim that any PR firm (or anyone) for that matter, can guarantee to manipulate Google results is also clearly bogus.
How does Google decide to rank one page more highly than another? It uses hundreds of different factors to determine its search results but one major signal is the quality of links from other pages. Not only that, but Google knows what constitutes a natural rise in links versus those that someone is attempting to artificially inflate.
Google would notice any abnormal link building, for example a page that suspiciously starts getting lots of links in a very short space of time from what will be, by definition, low authority pages and sites. Creating fake blogs and using comment spam to try and "manipulate" Google (or Googlewashing as some call it) is not tolerated by the search engine firm -- and will have the reverse effect.
The Independent's report continues:
The firm cited past examples of its work, included manipulating Google rankings for an East African money transfer company called Dahabshiil. Bell Pottinger executives said they had ensured that references to a former Dahabshill employee subsequently detained in Guantanamo Bay because of alleged links to al-Qai'da disappeared from the first 10 pages of a Google search for the company.
OK. It doesn't take much to work out that the employee concerned was called "Muhammad Sulayman Barre". Try searching on that name in Google and see what results you get.
Or try searching on "Dahabshiil employee guantanamo".
The notion that Bell Pottinger could somehow guarantee manipulating Google results is misguided -- a definite case of overclaiming for the apparently very expensive "dark arts" of online reputation management.
Andrew Smith is Managing Director of Escherman Limited, a specialist online PR, SEO and analytics consultancy. He tweets @andismit
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11 comments
Where there's a will there's a way... nuff said.
Good stuff Andrew, I'd agree with most of what you've said here. I just wanted to add that while it's not entirely applicable to this case, astroturfing on behalf of a business is already illegal under the EU Directive on Unfair Commercial Practices.
Any consultancy which is offering this type of service to their clients is exposing itself to risk of litigation.
First of all, a big thank you to everyone who has commented on the post. I appreciate the restraint, courtesy and civility you have demonstrated in your responses.
Here are some specific replies:
@dink I’m not saying that people don’t attempt to gain better placings in Google search results - it is just that there are different ways of doing it, some more legitimate than others.
Google’s own advice is quite simple: if you create good positive content, then people will naturally link to it. However, who is doing the linking is important. A link from a well established authority site such as the New Statesmen will have more value than a link from a no name blog created yesterday. And creating fake blogs with the express purpose of trying to manipulate Google’s SERPs is certainly not considered best practice by the mainstream SEO sector. Nor is paying for links. Look at what happened to JC Penney in the US when they were caught doing this.
@charlesfrith Why has a reptilian weasel like me been given airtime on the New Statesman blog? I don’t know. You’ll have to ask NS. I didn’t approach them. They asked me to write something. And if they didn’t like it, presumably they wouldn’t have published it.
Not sure about me not using my own name on Twitter. My Twitter handle is @andismit - the first online handle I ever had, dating back to 1990. Back in those days there was an 8 character limit on your user name. And I mis-typed it. Should have been andysmit. Still, I’ve stuck with it over the years. Not too far removed from Andrew Smith. And hardly an attempt by me to conceal who I am (curious that most of the people commenting here don’t use their real name).
@Happen Stan Only a handful of Google employees know exactly how its search algorithm works. I don’t deny a whole industry has grown up trying to second guess how it operates. And from time to time, some people claim to have found ways of manipulating results - but Google soon spots these loopholes and closes them down - whereas in the past this might have given you a few weeks advantage, whereas now you might have a few hours if you are lucky - but anyone claiming to have somehow discovered from the outside how to game Google’s natural search results on an industrial scale is either deluded or a charlatan.
@livers I don’t know the exact phrases that BP are alleged to have tried to manipulate results for. The point being that in order to bounce a page from the first 10 pages of results for one phrase would require manipulating 100+ pages in order to remove it. There are on average 14,800 searches a month for phrases containing the word dahabshiil (Google’s own figures - freely available) - in order to rid all results from Google SERPs would potentially require manipulating 00s if not 000s of page results. Not sure a phalanx of fake blogs and astroturfing comments could achieve that in a few months. If ever. And I can't believe that if anything was attempted on that scale that Google wouldn't notice it.
As I said, I don’t know the exact phrases being targetted. But there may be other reasons why the so called offending pages no longer appear - it is conceivable that they are no longer indexed by Google (either voluntarily by the site owner or for other reasons). However, this would hardly constitute a voodoo style dark art.
@lance Thanks. Good point about the EU Directive on Unfair Commercial practices
Surely, a PR firm would have no interest in steering people away from the possibility of this would they?
Isn't the point though, that unless you go looking for the guantanamo connection, you don't find it? I just did a Google search for Dahabshiil and I didn't see any headlines about guantanamo on the first ten pages. And the guantanamo thing is currently only on wikipedia because of the Independent article.
Why is The New Statesman letting this reptile have the right of reply on his industry?
The weasel doesn't even use his own name on Twitter.
"Google knows what constitutes a natural rise in links versus those that someone is attempting to artificially inflate."
If Google can 'know' surely someone who is particulalry tech savvy could find out how Google 'knows' and find a way to get around this 'knowledge' and manipualte the results.
Don't know how to manipulate Google but I always wonder how the spammer axxeholes like the above flying4biz manage to clog up blogs.
Does anyone actually ever click on them? They piss me off so much just by being there that I wouldn't dream of going to their poxy site.
If you search for Dahabshiil you will get bog all for the first 10 pages that mentions Guantanimo or Barre.
I believe their "boast" may be true.
Your search term included Guantanimo and the employees name, so of course you will get relevant content. You already knew what you were looking for. Duh.
Have you suffered a recent head injury, @charlesfrith? "New Statesman" is not offering a right to reply to anyone, which should be obvious to anyone with basic reading skills.
You don't freelance for Bell Pottinger, do you?
By the way, which is it anyway: reptile or weasel? Your zoological name-calling is staggeringly inconsistent.
Regarding Dahabshiil, click on the second link after doing a Google search: it's Wikipedia. Go to "5 Controversy".