‘Big society’ – where’s the opposition?

The Opposition needs its own big idea to combat the "big society", or it will be the end of the post

On his "hard road back to power", Ed Miliband will have to forge a powerful strategy to counteract the "big society".

The "big society" is a slippery and seductive political story. It is all things to all people, with a lot of cuddly language about empowering citizens, sharing responsibility and devolving decisions.

Beneath its seductive language, however, the "big society" aims to shift responsibility from democratic government to "civil society", and to replace paid with unpaid labour on a massive scale.

Functions that have been funded through taxes and carried out by publicly owned organisations for more than sixty years are to be transferred to charities and businesses. If implemented as intended, together with the public spending cuts, it will mark the end of the post-war welfare settlement.

The Government's narrative is strong on "empowerment" but silent on equality. Capacity, access and time are all distributed unequally across the population, according to income, wealth, class, gender, ethnicity, geography and age.

There is nothing in the plans for a "big society" to ensure that everyone has a fair chance to participate or benefit.

The small, local groups that are supposed to be the life and soul of the "big society" are already painfully squeezed as council grants and contracts are scaled back. Now, thanks to the cuts, they are expected to ratchet up their activities.

Most of us would agree that the welfare state is due for an overhaul. We need a new social settlement that is genuinely progressive. By that I mean one that will narrow inequalities, promote social mobility, give everyone, not just the better-off, more control over their lives and destinies, build a culture of solidarity, and be sustainable in the long term. The "big society" offers none of these.

A progressive alternative would start with a government that guarantees essential services for all, according to need, not the ability to pay.

The role of the state will have to shift from directly providing most services to enabling others to do so. This may sound like the current rhetoric, but a new, progressive settlement would go well beyond anything the "big society" can deliver. In a nutshell, "enabling" should mean building strong, enduring support systems for of small, locally based organisations so that they can flourish freely.

It should involve promoting inclusive participation in local decision-making and activities. And it should develop co-production (a partnership between the "providers" and "users" of services) as the standard way of getting things done -- through charities and businesses as well as what remains of the public sector.

The new settlement will have to address the social consequences of tackling climate change. In the interests of sustainability, it should replace the largely curative approach of the post-war welfare state with a determined focus on prevention, to stop needs arising, recurring or intensifying.

This will require a big shift in spending priorities, but will ultimately get better results for citizens, reduce demand for essential services and keep costs down. Can the Opposition build a distinctive, alternative vision with a robust range of policies for putting it into practice?

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Is Google Maps discriminating against people with disabilities?

Its walking routes are not access-friendly.

“I ended up having to be pushed through a main road in London, which was really scary.” Three weeks ago, Mary Bradley went to London to visit her daughter Belinda, who is just finishing her first year at university there. Her other daughter joined them on the trip.

But what was supposed to be an enjoyable weekend with her two children turned into a frustrating ordeal. The apps they were using to find their way around kept sending them on routes that are not wheelchair-friendly, leading to time-consuming and sometimes frightening consequences.

Bradley has been using a wheelchair – when having to go longer distances without a vehicle – for over a year, due to a 45-degree curve in her spine, severe joint facet deterioration in her back, and other conditions.

She lives in Weston-super-Mare in Somerset, and has made the trip up to London to visit her daughter a handful of times. Each visit, they use Google Maps and the transport app Citymapper to find their way around, as neither of them know London particularly well.


Belinda and Mary Bradley. Photo: Belinda Bradley

“It was just horrible,” says Bradley of her most recent trip to the capital. “We’re following the maps, and we go along, then find we are faced with a footbridge, and realise there was no way I was going to get over it, so we had to go back the way we’d come. At one point, we were faced with a strip of narrow pavement the wheelchair couldn’t go down. That was something we found all weekend.”

While Google Maps did highlight accessible Tube stations, they found that once they had alighted to do the rest of the journey to their destination on foot, “it took us three times as long, because the route that it takes us just wasn’t passable”.

They ended up having to try different routes “having no real idea of where were going”.

“It meant that it took so much longer, the girls ended up having to push me for longer, I got more and more embarrassed and frustrated and upset about the whole thing,” Bradley tells me.

At one point, her daughters had to take her down a main road. “Being pushed on a road, especially in London, is scary,” she says. “It was scary for me, it was scary for the girls.”

When they returned home, Belinda, who is a 19-year-old Writing and Theatre student at the University of Roehampton, was so furious at the situation that she started a petition for Google Maps to include wheelchair-friendly routes. It hit over 100,000 signatures in a fortnight. At the time of writing, it has 110,601 petitioners.


Belinda's petition.

Belinda was surprised that Google Maps didn’t have accessible routes. “I know Google Maps so well, [Google]’s such a big company, it has the satellite pictures and everything,” she says. “So I was really surprised because there’s loads of disabled people who must have such an issue.”

The aim of her petition is for Google Maps to generate routes that people using wheelchairs, crutches, walking sticks, or pushing prams will be able to use. “It just says that they’re a little bit ignorant,” is Belinda’s view of the service’s omission. “To me, just to ignore any issues that big needs to be solved; it needs to be addressed almost immediately.”

But she also wants to raise awareness to “make life better in general” for people with disabilities using navigation apps.

Belinda has not received a response from Google or Citymapper, but I understand that Google is aware of the petition and the issue it raises. Google declined to comment and I have contacted Citymapper but have not received a response.

Google Maps does provide information about how accessible its locations are, and also allows users to fill in accessibility features themselves via an amenities checklist for places that are missing that information. But it doesn’t provide accessible walking routes.

“There’s no reason that they couldn’t take it that bit further and include wheelchair accessible routes,” says Matt McCann, the founder of Access Earth, an online service and app that aims to be the Google Maps for people with disabilities. “When I first started Access Earth, I always thought this is something Google should be doing, and I was always surprised they haven’t done it. And that’s the next logical step.”

McCann began crowdsourcing information for Access Earth in 2013, when he booked a hotel in London that was supposed to be wheelchair-friendly – but turned out not to be accessible for his rollator, which he uses due to having cerebral palsy.

Based in Dublin, McCann says Google Maps has often sent him on pedestrian routes down cobbled streets, which are unsuitable for his rollator. “That’s another level of detail; to know whether the footpaths are pedestrian-friendly, but also if they’re wheelchair-friendly as well in terms of the surface,” he notes. “And that was the main problem that I had in my experience [of using walking routes].”

Access Earth, which includes bespoke accessibility information for locations around the world, aims to introduce accessible routes once the project has received enough funding. “The goal is to encompass all aspects of a route and trip,” he says. Other services such as Wheelmap and Euan's Guide also crowdsource information to provide access-friendly maps.

So how long will it take for more established tech companies like Google to clear the obstacles stopping Mary Bradley and millions like her using everyday services to get around?

“You can use them for public transport, to drive, you can use them if you’re an able-bodied person on foot,” she says. “But there are loads of us who are completely excluded now.”

Sign Belinda Bradley’s “Create Wheelchair Friendly Routes on Google Maps" here.

Anoosh Chakelian is senior writer at the New Statesman.