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Laurie Penny

Pop culture and radical politics with a feminist twist

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How Twitter changed the face of dissent

December 2010 will surely be remembered as the month when the global ruling class lost its monopoly over information.

If its founders hadn't invented such a silly name for Twitter, it would almost certainly have been closed down by now.

The name suggests the cheery inanity of birdsong: it does not imply a considered and coherent back-channel of radical dissent. Without tweets, twibbons and hashtags, however, the public might not be aware that officers of the law recently assaulted a wheelchair user and dragged him behind riot lines.

In the Parliament Square "kettle" on 9 December, I happened to be standing next to Jody McIntyre when the police began to baton him and his brother, who was pushing his wheelchair. Within seconds, I had pulled out my phone to tweet about what I had seen; within minutes, the backlash had begun as outraged citizens all over the country found supporting evidence of the assault and let each other know what had happened. By the time I arrived home, bloody and bruised from further police violence, the assault on Jody had made the national press.

It is clear that the authorities can no longer control the message. In decades to come, December 2010 will surely be remembered as the month when the global ruling class lost its monopoly over information.

With the WikiLeaks US embassy cables cheerfully blowing holes in the sycophantic and dangerous half-truths of international diplomacy, and young protesters using social networking and interactive digital maps to run rings around the police, the game - as the top cop Paul Stephenson so astutely observed - has changed.

Tooled up

This could be the beginning of a second information age. Any new technology takes some years to become truly useful to popular movements: for example, almost as soon as Gutenberg invented the printing press, it was hijacked as a way to disseminate cheap pornography. Luckily it didn't take long before the power of the press was being put to nobler uses, with the invention of the newspaper and the printing of the Bible in English challenging the monoliths of the monarchy and the Catholic Church.

Today, as social media come of age, the rules of resistance are undergoing a similar shift. Combine digital empowerment with a generation systematically deprived of economic security, and you have the perfect storm. Something huge is happening, and the word for that something is solidarity.

Solidarity has gone hypertextual. The student movement that made its voice so powerfully audible in the fee protests was largely organised on Twitter using the hashtag #solidarity. "Being able to contact thousands of people with one short tag was really important," says Jessica, 20, a student activist who claims to have been "radicalised" by Twitter. "#Solidarity has very obviously now become the link between all of those fighting against the same government in different ways," she goes on.

The notion of true solidarity between workers, students and activists was undermined in previous centuries by the fact that dissent was organised according to the old rules of business, with a central bureaucracy and a controlled message. Now, the economy of information has become collaborative.

“Thanks to the internet, the people are becoming the Panopticon - the all-seeing, ubiquitous power," says Aaron Peters, who is working on a PhD on the political impact of social networking. "With these tools, individuals can legitimately say, 'we are everywhere'."

We are everywhere. That is what the young chanted in Parliament Square as the tuition fees vote came through. Behind the bonfires, you could see the scrawled words, "This is just the beginning". For this government and for any government that seeks to control citizens by monopolising information, the writing on the wall . . . is on the web.

41 comments

Tim Hardy's picture

“Thanks to the internet, the people are becoming the Panopticon - the all-seeing, ubiquitous power"

The Panopticon is a mechanism by which the authorities can watch us at any time: since we cannot know when they are watching, we come to assume that they are always watching and we begin to behave in the way they want us to behave. We internalise surveillance as obedience.

We cannot see those in power at all times even if we sometimes catch them with their pants down. But by tweeting they can see us, they can track our physical location to within a few metres, they can see the people with whom we associate, they can graph the network and determine who would be the most important people to arrest in order to break up the movement with the minimum of effort.
Who is watching who? Which side of the surveillance window are we on?

Are you really sure that you're overturning the hierarchies of power when you broadcast your every thought and observation through networks controlled and managed by private enterprise that will roll over the moment they get a call from someone in authority?

There are huge dangers as well as benefits from the use of social media and anyone involved in the broad anticuts movements needs to be aware of this.

Mr. Divine's picture

Anyone who thinks that Twitter changed the face of dissent is a Twit.

Helen's picture

Indeed, the major media do control the media, decide what will be broadcast and what will not.

The student protesters learned that lesson, their parents learned that lesson too. They heard the words of the news presenters while also hearing the terror in their kids voices as they called home.

And there is an answer to getting the news out. A newish independent media is growing rapidly in the US to counter the same media bias experienced there. I predict the same will happen here. Already newspapers such as the Guardian are experimenting with podcasts and video. Who knows where that will lead them.

Those young students along with the unemployed journalists, TV producers etc will do their own thing, create their own, radio channels, TV channels in new ways just as wikileaks stood up and filled the gap left by our currently, failing media.

I haven't watched TV, other than the odd documentary, or listened to the radio since the election, yet I manage to stay informed. Online.

Ps
when they jam the networks, the business leaders will be awfully upset. And so will gran on the bus going by.

Sciamachy's picture

If they shut down the networks motivated people would form networks & phone trees. It's how we did it before the net. God I'm sounding so old now, but yeah, it'd be slower but it'd still get done.

Aly-Khan Satchu's picture

Its very disjunctive. The Internet is like the Net was for the Lilliputians with which to capture their Gulliver [The State].
Aly-Khan Satchu
Nairobi
http://www.rich.co.ke/

Mike Thomas's picture

You left a few words off the end of your title.

How Twitter has changed the face of dissent for middle class children with iPhones.

I also enjoy the irony that you are extolling the technlogies provided by the very kind of ultra-libertarian capitalists that you despise so much.

Mr. Divine's picture

@mrs Nobody: You sound like a textbook.

Morgan's picture

@Sciamachy

And we already have formed phone trees etc. Twitter is fine when you're at home, but not all of us have smartphones, so there are small-scale texting phone trees set up for the day of protests by at least the groups I'm in, and those do carry on spreading text updates afterwards.

I haven't found out about protests from Twitter anyway - I've found out about them on Facebook occasionally, but mostly through friends and activist groups offline/via email. Even when Twitter etc. are the starting points, it spreads outwards from there.

charlesfrith's picture

Twitter's historical contribution isn't yet fixed. It may never be. That's my observation from using it since 2006

Pete's picture

The true benefit of the internet has yet to be seen, the only reason dictators/authoritarian regimes can maintain power is control and control of information is key to this. ever since people have been able to publish online this power is being taken away from the power holders.

Free information can potentially stop wars and save lives. Wars are always started on a lie, bad information or lack of understanding. it is easy to hate another country and it's people if you have no contact with them, the internet prevents this.

I take issue with

"December 2010 will surely be remembered as the month when the global ruling class lost its monopoly over information."

Maybe this is just the first bit of decent Lauire has been involved in?? (seems like all the students complaining about new violent police weren’t interested in the G20 demonstrations or any other past demos) Twitter has been used by protesters for a long time. I remember when mobiles phones first became popular, the police would say exactly what they do now "protesters are using mobile phones and text messages to communicate and co-ordinate" - just replace with Twitter (or the next communication tool).

Sites like Wikileaks providing information could make Governments think twice about telling porkpies to get us to go to war

mcquade's picture

I have to differ you on one point Penny. Birdsong is anything but cheerful inanity. Each call is a coherent and carefully targeted message.

In_Negative's picture

@Pete
That's quite a charming view of the role of information. I wish you well wading through it all, weighing up the arguments and their various historical origins, and then putting together some coherent and unifying political directon. Everything is true sir. It has been for quite some time.

http://innegative.wordpress.com/

Chris Pickering's picture

Check out http://solidari.tv for the most popular pictures from Twitter of the protests

andy h's picture

what happens when they jam the network

latentexistence's picture

An excellent article as usual. However I would take issue with the line "It is clear that the authorities can no longer control the message."

While the authorities may not control the message, the large organisations that publish the news still have the sole attention of a great many people. When the BBC gave a total coverage of three minutes to UK Uncut on Saturday, many people that I know refused to believe that protesters shut down shops in more than fifty towns, even when I sent them links to videos and reports from the protests.

Twitter, Youtube and other social networks are giving us excellent opportunities to get the message out but in the end I have to wonder how many of the near half a million people that have visited Youtube and viewed the shameful BBC Jody McIntyre interview are actually UK residents that had not seen the news on Twitter and Facebook already.

Rob's picture

"as soon as Gutenberg invented the printing press, it was hijacked as a way to disseminate cheap pornography"

The same pattern was repeated with VHS video, the DVD and the internet, online payment systems, the telephone network (at least the premium rate end of it), multimedia on mobile phones and interactive CD-ROMs. Most of our communications infrastructure owes its initial mainstream adoption to pornography. Same will probably be true of "virtual reality" technology, whenever that becomes affordable, and I'd be willing to guess that cranial implants will be much the same. Anyhow, I digress...

I hope you're right, and I certainly believe in the idea that technology is a leveller *so long as we defend our technological systems from control by others*. I see today that the government is planning on instituting a very British nudge-and-wink form of internet censorship by leaning on ISPs. This is clearly the thin end of the wedge and must be stopped. I'm not sure how much good protesting will do on that front (I protested against the Digital Economy Bill back in early 2010 and we were roundly ignored by the then Labour govt), but every little helps.

As a warning, you might want to have a look at a book called "The Net Delusion" by Evgeny Morozov. He's partly aiming for contrarian shock value by claiming that the internet is not an emancipatory force, but some of his criticisms are very valid and he's certainly a smart commentator on these issues - the gist of his point is that governments (and their cronies) are empowered by technology too, and possibly by a greater extent than the rest of us are.

Meri's picture

Access to social media, as with activism, is hugely determined by social class and economic freedom.

Jamie_Griff's picture

There's a distinct whiff of hubris here.

I'd echo Rob's cautions and also point to this:

http://www.newyorker.com/reporting/2010/10/04/101004fa_fact_gladwell?cur...

Lisa H's picture

Social media provides us all with tools - ALL OF US - social progressives, but also fascists, nazis, homophobes, fundamentalists etc. We must never forget that these are just tools for organising and are not, intrinsically radical.Unless we believe that public unrest is an end in itself rather than a means to an end. Our power must be in winning the arguments not just facilitating action. The EDL have access to the same tools and it scares me that they could organise as quickly and effectively as the students and others have. We must still be talking to people face to face and convincing people to be on the right side of the arguments.I think there is a danger that having access to these tools and being able to mobilise thousands of people so quickly could make us complacent about actually developing coherent and compelling arguments.

Leon's picture

I wouldn't say this is the beginning of a 'second information age' this is the internet coming of age and [finally] delivering what we older folks hoped for back in the 90s...but let's put aside distinctions of age, and time-frame; things are about to get a great deal more interesting then marking the milestones!

Ob1Glenobi's picture

Always as two questions. What's new? What's the same? Twitter is faster than the ink duplicator (where I started) and less geographically constrained and costs nearly zero to reproduce. But content is still king (queen?).

The FLN said we will give you our prams if you give us your helicopters. They can have my twitter feed if I can have their satellite broadcasting.

We have improved our technology but they have improved theirs faster.
We have passion and anger but so do they; read any edition of the Daily Mail. We have a compassion and a care for those with least power. We still don't know how to make that more believable and desirable than fear and selfishness. Twitter et al mobilise those who are sympathetic but you can't win an argument in 140 characters (maybe I won't win even with this sprawl but I wouldn't even try on Twitter).

There is a fascinating, if sobering, article by George Lakoff on the cognitive poverty of our messages. http://org2.democracyinaction.org/dia/track.jsp?v=2&c=kn4DhkcD1bcE3HqRGb... It is written in the context of Obama but has great relevance for us.

James's picture

Although Twitter is definitely having an impact, I think those who use it (I am one) make more of it than the overall population. As someone said, the BBC's lack of coverage means for the majority of the population, who are not Twitter fanatics, the protests are just what they've seen on the news.

Proof of what I write?

"Within seconds, I had pulled out my phone to tweet about what I had seen; within minutes, the backlash had begun as outraged citizens all over the country found supporting evidence of the assault and let each other know what had happened."

I suspect there's more ego than reality in that pompous little passage! People all over the country found supporting evidence within minutes? Really?

Get over yourself and then you may have a valid and interesting point to make.

swatantra nandanwar's picture

Twitter is a complete waste of time and the fad will vanish in 2011.
its the equivalent of games played on mobile phones and calls made by commuters to say the train has just pulled out of the station, etc

Liam's picture

Although I must say I am quite amazed at how fast the government seem to be working to stop the use of the new media for revolution.
already they are trying to push through powers to make ISPs filter and block web-pages.

Starts with the porn blocking, hoping to get the public behind it ("think of the children!") and finishes up with a firewall to make China proud.

Damien G. Walter's picture

There is certainly revolutionary potential in the technology, but I'm more interested that the protestors are adopting the rhetoric of socialism to organise around. Solidarity. Being 'radicalised'. Revolution. Socialism is by no means the clear solution to the current austerity agenda. So is it being adopted deliberately, or more as a default stance for lack of any other shared language of protest?

mount1's picture

? just wanna be 33...

maybe baby lady

Tony Dowling's picture

"what happens when they jam the network?" Indeed...

the 'movements' need to create their own internet & social networks... and quickly!

Tim Avenell's picture

"December 2010 will surely be remembered as the month when the global ruling class lost its monopoly over information."

No it won't and what is this mythical 'global ruling class' nonsense you spout

Try reporting the facts analysing them both dispassionately and objectively into a coherent piece i.e. imagine what it is to be a proper journalist instead of this Dave Spart bollox.

Labour lost,deservedly,get over it.

If all the Left has going for it are self indulgent scribblers like you setting the agenda they will be out of power for decades.

Paul's picture

As well as the aforementioned possibility twitter or facebook could be blocked by those in power other weaknesses are readily apparent. Just as #mademesmile was hijacked by UKUncut it is far from impossible for the EDL, the government or corporate interests to hijack a progressive #. George Monbiot's recent column highlighted this weakeness: http://www.monbiot.com/archives/2010/12/13/reclaim-the-cyber-commons/

Furthermore a decentralised organisation is much easier to fracture further. Note how #mooreandme split progressives who supported wikileaks and that doesn't even seem to have been created with malicious intent.

Finally while online social networks do allow rapid mass communication they also allow easier monitoring of mass communication. Counter protestors and the police/intelligence services can easily join a facebook group or track a #.

SR's picture

Another great article of which the majority I agree with.

Although I also believe that the authorities are beginning to wake up to the power of the Internet as well, though maybe more slowly than the current protest movement. For example the elections earlier in the year utilised online resources more than ever (although still not as well as was seen over the pond when Obama was elected). There are also threats being made to the net too by the current government, see MP Ed Vaizey's recent talk about the abolition of net neutrality (http://www.guardian.co.uk/technology/2010/nov/17/net-neutrality-ed-vaizey) and even today's recent talk of content blocking (http://www.bbc.co.uk/news/uk-politics-11822874), these two things alone are a great threat to the openness of the web and another step forward for big brother.

Paul's picture

Well the UKuncut facebook group has disappeared. I guess those in power can respond quite effectively.

lusina's picture

I never tweet and I don't care much about it. I think the article is hyper.

In_Negative's picture

The interesting feature of this new age will not be the possibility of popular empowerment, but rather the crippling and implosive effects of unreason and hyper-consciousness on politics. If TV turned politics into a virtual politics of ideological vacuity and spin, that will be nothing compared to the effects of a populist 'panopticon'. I already suspect that the effects of wikileaks will be to do away with any need for an illusion of morality.
People will need to accept that the state is brutal for the state to function.

Impulse, excess and pleasure too are the driving forces behind popular protest - that on top of alienation. The morality tends to be a secondary concern and is put together as a rationalist afterthought as the movement goes along. 'I was radicalised by Twitter' is a pretty telling self-narrative. Interesting times for sure. Would be nice to in the end be seen to have played some part in it.

http://innegative.wordpress.com/

swatantra nandanwar's picture

Twitter is a complete waste of everyones time. You have to ask yourself: Has it made you any happier. No.

BluePorcupine's picture

"In decades to come, December 2010 will surely be remembered as the month when the global ruling class lost its monopoly over information."

You claimed something similar about one of the protests being the day the relationship between the state and the individual changed. Both claims are (and I use this word in its true rather than perjorative sense) egocentric.

This may well be the month when *you* were first caught up in the war for information as a user, but it has been playing out over the civil liberties pages of the newspapers for some years now. You know all the hit names - Digital Economy Bill, the national database, the extreme pornography argument (being resurrected by the Tories). Facebook/Twitter have been used to organise political activity for, well, years. And large scale protest activity from at least the G20.

(I can't help feeling that you do know all this perfectly well and just enjoy writing in the revelatory tense. More fool me for engaging, I suppose.)

Michael Walshe's picture

I must commend you for this article Miss Laurie. Judging by the rhetoric and the frequency with which you use it, it must have been extortionately difficult to write this using just one hand.

Jamie Potter's picture

Interesting post, which I think touches on some important issues but is maybe guilty of being overly 'utopian', for want of a better word.

I don't doubt that, horizontally, the internet has empowered people to organise and educate each other easily, but I don't necessarily see this as revolutionary. (I think of the printed samizdats in the former Czechoslovakia).

Furthermore, we must question who is using these technologies to organise and educate: is it people of similar persuasions or is the internet actually allowing us to broaden a movement. (I don't think it's a black and white issue, but it's an important and necessary criticism I touch upon in my blogpost here: http://jamiepotter.wordpress.com/2010/10/01/real-versus-virtual-protest/)

And, perhaps most immportant of all, is the need to recognise that whatever happens horizontally, on the vertical relationship, between citizens and state, what effect is the internet really having? These tools exists within a wider system of power which may not necessarily be seriously challenged by digital media (again, something I look at in my blogpost linked to above).

As I say, the issue isn't black and white. The internet is clearly helping to mobilise people and question authority, but we must engage in such action with reflection and criticism.

Jamie Potter's picture

(Hopefully this comment appears rather than disappears...)

An interesting post which touches upon some important issues, but which I fear suffers from being a bit utopian, for want of a better word.

First of all, I think there is little doubt the internet is helping people to organise and educate horizontally, but I wonder how revolutionary it is. (I think of the printed samizdats in Czechoslovakia)

Also, I think it is important to question who exactly is being organised and educated through online means. Is it people of similar political persuasions to ourselves, or are we broadening the movement? I don't think it is black and white, but is something that needs to be asked. I touched upon it in a recent blogpost: http://jamiepotter.wordpress.com/2010/10/01/real-versus-virtual-protest/

Finally, we must also consider the vertical relationship, between state/authorities and citizen. The digital tools that we are now using exist within a particular power system that may not necessarily be seriously challenged by such tools. (This, again, is something I touch on in my blogpost linked to above)

Still, I think what we are seeing is definitely heartwarming and moving, but we mustn't forget to critique and reflect on their effectiveness. A

Mrs Nobody's picture

The ruling elite have a grip of steel on the conventional means of communication which is still the most powerful tool for propaganda.

New communication technology can gather a mass of people together very quickly as we saw with the student protests but also the protests in Iran last year. It doesn't replace the need for a coherent narrative and credible opposition leaders. Only then will the hearts and minds of the many be stirred.

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