Where to go when you don't trust your bank manager

Advice for SMEs.

Whether that business is large, small or part of the squeezed middle, there is little doubt that the fight to find and keep customers - and indeed to make money from them - is harder than it has been for a long time. One area where this is very evident is in the continuing struggle to access funds. Many owners of small and medium-sized businesses are still finding it difficult to get the funding they need from their bank.

The banks counter this criticism with a valid argument that the demand simply isn’t there and many would-be borrowers simply don’t want to take on more risk at a time of great uncertainty. Nevertheless, figures reporting the number of loan applications turned down suggest that the banks are still busy taking risk off their balance sheets and as a result are either refusing to lend at all or setting very high prices on their lending.

While it is clear that the banks are in a difficult position — castigated for being both too reckless and now for being too conservative — there are some very serious long-term implications from the apparent breakdown in relations between small business owners and the banks.

It wasn’t all that long ago when bank managers were the most valued and trusted advisors for those running small businesses. 

But as a recent survey (organised by Hitachi Capital Invoice Finance, which admittedly competes directly against banks to provide an alternative means of finance) shows, trust in bank managers is currently low. Only 21 per cent of SME owners questioned said they would trust advice from their bank manager. While it’s easy to dismiss the report’s findings as a PR exercise, they tally with other polls measuring the general public’s opinion of bankers (notably the Edelman’s Trust Barometer).

Put a group of business owners together in a room to talk about finance and it won’t be long before one or more bemoans the loss of personal banking relationships and the switch to centralised, call-centre style customer service. The days of a local branch manager having a close relationship with local businesses and being able to make appropriate lending decisions (possibly over a round of golf or a G&T) are gone. For some the more strategic overview of a regional risk committee makes more sense in the modern age. But while we all welcome that added professionalism, it’s difficult not to feel that something has been lost in translation. Many business owners would welcome a move back to a more responsive and locally aware banking system.

If business has lost trust in banks, what about other advisors? In his inaugural address in June ICAEW president Mark Spofforth made it clear that rebuilding trust in the accountancy profession was a major objective for his year in office.

“It worries me deeply that the profession I joined isn’t held in the same esteem that it was when I started out as a trainee”, he said, before adding that these concerns are shared by other qualified professionals.

On the evidence of this survey, things are already improving. Hitachi found that 43 per cent of respondents trust the advice they were given by accountants, a far higher score than for any other type of advisor. This is excellent news for a profession that has experienced considerable self-doubt in the wake of the financial crisis.

There is a long way to go, but the importance of such a key customer group being happy with the advice they get from accountants is underlined by further research from the technology company Portal. This piece of research was into the importance consumers place on service. It found that 52 per cent reported they would change supplier as a result of poor service. See a name and shame graphic listing some of the worst offenders.

If trust in the accountancy profession is to be built, then chartered accountants in firms of all size and shape will have to continue to provide excellent standards of service and to provide insightful and meaningful advice, especially to business clients. As Spofforth rightly pointed out in his inauguration address: “Trust has to be earned – and once lost it can take years to rebuild. It is fundamental to a well-run economy and to a properly functioning society. And it is a concern, a worry that only we as a profession can address.

"We need to show that we deserve people’s trust and we need to work hard to earn it.”

This article first appeared in economia.

Photograph: Getty Images

Richard Cree is the Editor of Economia.

Photo: Getty
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Why there's never been a worse year to leave the EU than 2017

A series of elections will mean Britain's Brexit deal will be on the backburner until at least January 2018. 

So that's it. Theresa May has invoked Article 50, and begun Britain’s formal exit from the European Union.

Britain and the EU27 have two years to make a deal or Britain will crash out without a deal. There are two ways out of that – firstly, it's possible that Britain could withdraw its invocation of Article 50, though the European Court of Justice has yet to rule on whether Article 50 is reversible or not. 

But if the government reaches the end of the two-year window, the timetable can only be extended with the unanimous agreement of not only the heads of the 27 other member states of the European Union, but the United Kingdom as well. Although both sides would suffer economic damage from an unplanned exit, no-one has done particularly well betting on economic self-interest as far as either Britain or the European Union in general is concerned, let alone when the two’s relationship with another is the subject.

For May in particular, the politics of extending the timetable are fraught. Downing Street wants Brexit done and dusted by 2019 to prevent it becoming a destabilising issue in the 2020 election, and in any case, any extension would provoke ructions in the Conservative Party and the pro-Brexit press.

But the chances that the EU27 and the UK will not come to an agreement at all, particularly by March 2019, are high. Why? In a stroke of misfortune for Britain, 2017 is very probably the worst year in decades to try to leave the European Union. Not just because of the various threats outside the bloc – the election of Donald Trump and the growing assertiveness of Russia – but because of the electoral turmoil inside of it.

May will trigger Article 50 at exactly the time that the French political class turns inward completely in the race to pick François Hollande’s successor as President enters its final stretch. Although a new president will be elected by 7 May, politics in that country will then turn to legislative elections in June. That will be particularly acute if, as now looks likely, Emmanuel Macron wins the presidency, as the French Left will be in an advanced state of if not collapse, at least profound transformation. (If, as is possible but not likely, Marine Le Pen is elected President, then that will also throw Britain's Brexit renegotiations off course but that won't matter as much as the European Union will probably collapse.) 

That the Dutch elections saw a better showing for Mark Rutte's Liberals means that he will go into Brexit talks knowing that he will be Prime Minister for the foreseeable future, but Rutte and the Netherlands, close allies of the United Kingdom, will be preoccupied by coalition negotiations, potentially for much of the year.

By the time the new President and the new legislative assembly are in place in France, Germany will enter election mode as Angela Merkel seeks re-election. Although the candidacy of Martin Schulz has transformed the centre-left SPD's poll rating, it has failed to dent Merkel's centre-right CDU/CSU bloc significantly and she is still in the box seat to finish first, albeit by a narrow margin. Neither Merkel's Christian Democrats or Schulz's Social Democrats, are keen to continue their increasingly acrimonious coalition, but it still looks likely that there will be no other viable coalition. That means there will be a prolonged and acrimonious period of negotiations before a new governing coalition emerges.

All of which makes it likely that Article 50 discussions will not begin in earnest before January 2018 at the earliest, almost halfway through the time allotted for Britain’s exit talks. And that could be further delayed if either the Italian elections or the Italian banking sector causes a political crisis in the Eurozone.

All of which means that May's chances of a good Brexit deal are significantly smaller than they would be had she waited until after the German elections to trigger Article 50. 

Stephen Bush is special correspondent at the New Statesman. His daily briefing, Morning Call, provides a quick and essential guide to British politics.