The G4S failures aren't an isolated case - they show up the failure of an entire ideology

Following the Olympic fiasco, an official report suggests setting up a "list of high-risk providers, who have a track-record of failure in the delivery of public services". That's not enough.

G4S hasn’t had a good time of it of late. Today’s Home Office Select Committee report says that blame over the Olympic fiasco rests "firmly and solely" with the company. It urges G4S not to accept its £57m management fee.

Now that might sound like quite a hit. It’s not. G4S receives £759m from the taxpayer every year, through contracts with 10 central Government departments and agencies, and 14 police forces in England and Wales.

The report recommends setting up “a register of high-risk providers, who have a track-record of failure in the delivery of public services [...] This would provide a single source of information for those conducting procurement exercises about companies which are failing or have failed in the delivery of public contracts." The Government, in response, swiftly pointed to a June announcement that it would “take the performance history of our suppliers into account during the procurement process”.

I can’t help but find it odd, this sudden belief in the necessity of accountability. Look, I’m not a politician. I have no experience in contracting out work beyond leaving the washing up and hoping someone else does it. But if I were, I kind of think I’d have seen a few warning signs prior to the Olympic scandal. I’d probably have started with the Wikipedia entry of the company I was dealing with, for a start. There I’d have seen a list of failures stretching right the way back to 1993. But you know, anyone can put anything on Wikipedia.

Still, I might have heard about what happened three years ago at a G4S immigration removal centre, when a 10-year-old girl - an asylum seeker - was forcibly arrested and locked up, let go, arrested and locked up again - the distressful treatment causing her to attempt to hang herself. And I’d almost certainly have known what happened a year later, when three G4S security guards restrained Angolan deportee Jimmy Mubenga, he lost consciousness and later died - this despite an internal document urging management to meet the problem of the use of lethal force “head-on, before the worst happens”. (The company released a statement saying: "The welfare of detainees in our custody is our top priority and we take any allegations of mistreatment extremely seriously.")

If I’d missed that, perhaps I’d have spotted another report one year later, when staff working for the chief inspector of prisons, Nick Hardwick, saw G4S staff using using "offensive and sometimes racist language" on a flight to Nigeria. According to the Independent: “Handcuffs and other restraint techniques were used inappropriately. Staff working for G4S were overheard referring to detainees as ‘gippos’, ‘pikeys’ and ‘typical Asians’.”

But I guess that’s fine. We’re Brits. We don’t like asylum seekers anyway, do we? But what if, last year, I’d read this essential, in-depth report from OpenDemocracy into the death of a man in Australia, cooked to death while being transported more than 220 miles across the bush in a van with faulty air conditioning in January 2008? What if I’d read of the company’s spinning strategies in that case, of how it attempted to shift the blame to two members of its staff, of how it had previously weaselled its way around competition law? I don’t know, maybe I’d have wondered if this was a company which was getting too big for its boots.

And what about this year? What if I’d read about a far-less reported story - that of a G4S custody officer at the Medway training centre in Kent (which offers “support, guidance” and “child care best practice”), who Private Eye reported suffered minor burns after a cheese sandwich was thrown at him, prompting other members of staff to take to his Facebook page and describe the youths in their care as “fucking cunts” and “fucking arseholes”? After a letter from the Howard League for Penal Reform an internal inquiry was carried out - apparently two members of staff have already been sacked and more are to follow.

Maybe by now, I’d have begun to wonder if these all these stories weren’t the result of a few rogue members of staff, but instead were emblematic of a cultural problem coming from the top. But then, if I were a politician, maybe these aren’t the kinds of stories I’d want to hear. I mean, if I were a politician, I could potentially pick up fees of £50,000 a year from G4S before I’d even left Parliament, before becoming a director of the firm.

And of course, if I’d heard that there should be a register of underperforming firms, I’d be worried, because there’s just so much invested in this one, and given what’s happened with the Olympics, you could say there was an element of hypocrisy to some of the work it’s now doing. Take one example: G4S earns £183m to help the unemployed find work through the Government’s Work Programme. During the first eight months of the programme it asked benefit offices to “sanction” 7,780 claimants who hadn’t turned up or done what they were told on their employment schemes. 

But nevertheless, G4S is keen to stamp out the scroungers - it's been known to use secret surveillance techniques to do so, a tactic at which even the Daily Mail gasped. And as the excellent Clare Sambrook has pointed out, surveillance is big business, and damn the societal consequences - tracking people for insurance companies, monitoring tagged offenders, promoting biometrics to help employers keep an eye on their workers, flogging number plate recognition technology to retailers so they can tell how often customers drop by, creeping into the police’s traditional roles, putting CCTV in schools - it’s all about G4S’s motto of “Securing Your World”.

And this company has its fingers in so very many pies. Health, would you believe. It took Private Eye to show that earlier this year non-emergency G4S drivers for St George’s hospitals are paid below the minimum wage, that bullying is rife, turnover high, and morale low. One under-trained staffer revealed that his first week involved taking end-of-life cancer patients home on stretchers, hooking up oxygen cylinders, telling friends and families that ‘everything would be alright’, signing off “Do Not Resuscitate” papers and helping carry overweight patients up stairs. Another told the magazine: “There really shouldn’t be a role for G4S in the health service. [The words] G4S and care do not belong in the same sentence.”

Why are our politicians so happy to rely on this hulking corporate behemoth with a track record of unreliability, intrusion and cruelty? It’s pretty simple. Britain is in the biggest wave of Government outsourcing since the 1980s. The Coalition, of course, won’t talk about “outsourcing” - not a very Lib Dem-friendly term - so we instead hear of “open public services”. All this part of a drive to allegedly save money and restrict the state’s role.

There is conflicting academic evidence about the efficiency savings - but perhaps they don’t matter. What matters rather more is the appearance of efficiency. An example: G4S has recently taken on the Oakwood prison contract, which is valued at £349m. According to an FOI request, again by Private Eye, it would cost £498m to run it in the private sector. But the Ministry of Justice has decided it’s not in the public interest to show exactly how these savings will be generated. As the magazine asks: “Could that be because, like the Private Finance Initiative before it, outsourcing depends on heroically optimistic financial projections and fiddled calculations?”

Now, even the sainted P. Toynbee of Guardian Towers has admitted that there are some benefits to outsourcing (as long as it’s done in a nice way, by nice Labour politicians). But let’s not kid ourselves it’s creating competition. No - the likes of G4S, A4e (of fraud claims fame), Serco and Capita (both of too many failures to mention fame) are the only shows in town. The services in which they specialise are of use only to the state. So you have a relentless drive for profit, and no real competition.  And let’s not pretend that any "efficiency savings" will be generated through much more than the kind of wage practices faced by the St George’s ambulance drivers.

And then we wonder why six out of ten people who use food banks are from working households. The G4S Olympic fiasco wasn’t just a story about one company’s failure to deliver a contract. It was about the failure of an ideology. 

The G4S sign. Photo: Getty

Alan White's work has appeared in the Observer, Times, Private Eye, The National and the TLS. As John Heale, he is the author of One Blood: Inside Britain's Gang Culture.

Photo: Getty Images
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Our treatment of today's refugees harks back to Europe's darkest hour

We mustn't forget the lessons of the Second World War in the face of today's refugee crisis, says Molly Scott Cato.

In the 1930s, thousands of persecuted people fled Europe. Our own press ignominiously reported these as "Stateless Jews pouring into this country" and various records exist from that time of public officials reassuring readers that no such thing would be allowed under their watch.

With the benefit of historical hindsight we now know what fate awaited many of those Jews who were turned away from sanctuary. Quite rightly, we now express horror about the Holocaust, an iconic example of the most shocking event of human history, and pledge ourselves to stop anything like it happening again. 

Yet as Europe faces its worst refugee crisis since the Second World War we are witnessing a deafening cacophony of xenophobic voices in response to people fleeing their own present-day horror. We must therefore reflect on whether there is an uncomfortable parallel in the language being used to describe those seeking asylum today and the language used to describe Jews seeking refuge in the 1930s.

Our response to the current refugee crisis suggests we feel fearful and threatened by the mass movement of desperate people; fearful not just of sharing what we have but also of the sense of disorganisation and chaos. Does the fact that these refugees are from Syria, Libya, Iraq and Afghanistan, and so not part of our continent, provide an excuse to allow them to be bombed at home or drowned during their desperate journey to safety?

We are not helped by the poorly informed public debate which—perhaps intentionally—conflates three quite different movements of people: free movement within the EU, irregular or unauthorised migration and the plight of the Middle Eastern refugees. While our misguided foreign policy and unwillingness to tackle change may give us a moral responsibility for those fleeing famine and conflict, our responsibility towards refugees from war zones is clear under international law.

Due to our commitments to the UN Refugee Convention, the vast majority of Syrian refugees who reach our territory are given asylum but the UK has taken fewer Syrian refugees than many other European countries. While Germany admitted around 41,000 asylum-seekers in 2014 alone, the UK has taken in fewer than 7000.

The problem is that any sense of compassion we feel conflicts with our perception of the economic constraints we face. In spite of being the fifth largest economy in the world we feel poor and austerity makes us feel insecure. However, when actually confronted with people in crisis our humanity can come to the fore. A friend who spent her holiday in Greece told me that she saw local people who are themselves facing real poverty sharing what they had with the thousands of refugees arriving from Turkey.

A straightforward response to the growing sense of global crisis would be to restore the authority of the UN in managing global conflict, a role fatally undermined by Tony Blair's decision to go to war in Iraq. Our role should be to support UN efforts in bringing about strong governments in the region, not taking the misguided ‘coalition of the willing’ route and running foreign policy based on self-interest and driven by the demands of the oil and arms industries.

We also need EU policy-makers to show leadership in terms of solidarity: to co-operate over the acceptance of refugees and finding them safe routes into asylum, something the European Greens have consistently argued for. The EU Commission and Parliament are in clear agreement about the need for fixed quotas for member states, a plan that is being jeopardised by national government’s responding to right-wing rather than compassionate forces in their own countries.

Refugees from war-torn countries of the Middle East need asylum on a temporary basis, until the countries they call home can re-establish security and guarantee freedom from oppression.

The responsibility of protecting refugees is not being shared fairly and I would appeal to the British people to recall our proud history of offering asylum. Without the benefit of mass media, the excuse of ignorance that can help to explain our failure to act in the 1930s is not available today. We must not repeat the mistakes of that time in the context of today’s crisis, mistakes which led to the deaths of so many Jews in the Nazi death camps. 

Molly Scott Cato is Green MEP for the South West of England.

Molly Scott Cato is Green MEP for the southwest of England, elected in May 2014. She has published widely, particularly on issues related to green economics. Molly was formerly Professor of Strategy and Sustainability at the University of Roehampton.