Virgin Trains vs First Great Western in numbers

Who wins the smackdown of the sub-par train operating companies?

Virgin Trains is to lose its West Coast franchise to First Group, which currently operates the First Great Western high-speed line, as well as many other transport concessions. People who regularly use Virgin are celebrating the news, while people who regularly use FGW are warning them that the grass is always greener on the other side.

The short version of the difference appears to be that Virgin trains, when they show up, are better. Marred by a slight whiff of poo and little room for luggage, they are proof that investment can pay off in passenger experience. But that "when they turn up" is crucial; FGW beats Virgin hands down on performance metrics.

Networks

Virgin Trains: 8.79m timetabled train kilometres.

First Great Western: 10.5m timetabled train kilometres.

Performance

Virgin Trains: 86.6 per cent of trains arrived within 10 minutes of the scheduled times in financial year 2011.

First Great Western: 90.3 per cent of trains arrived within 10 minutes of the scheduled times in financial year 2011.

Satisfaction

Virgin Trains: 266 complaints per 100,000 passenger journeys in 2011, 53 per cent responded to within 20 working days. One per cent of contacts were praise.

In passenger surveys, 87 per cent of respondents were satisfied or better with the company's performance. In every category given, more than half of passengers were satisfied or better, with the least popular aspects being how Virgin deals with delays, the toilets on their trains, and the amount of space for luggage on the trains. 88 per cent of people were satisfied with the speed of the journey.

First Great Western: 86 complaints per 100,000 passenger journeys in 2011, 100 per cent responded to within 20 working days. Five per cent of contacts were praise.

In passenger surveys, 83 per cent of respondents were satisfied or better with the company's performance. The least popular aspects of FGW were how well it deals with delays, value for money of its tickets, and the toilets on its trains; none of them satisfied more than 40 per cent of passengers. The most popular was the speed of the journeys, satisfying over 80 per cent.

Accidents

Virgin Trains: Virgin's worst accident was in 2007, when a set of faulty points near Grayrigg in Cumbria caused a train to leave derail. Of the 109 people on board, just one was killed, although another 88 were injured, which was accredited to the crashworthiness of the Pendolino trains.

First Great Western: FGW's worst crash was the Ladbroke Grove rail crash. A Thames Trains train leaving Paddington stations jumped a signal at Ladbroke Grove Junction in West London and ploughed headfirst into an FGW train from Cheltenham; the combined speed of the two trains was 130mph, and 31 people were killed, with 520 more injured.

Trains

Virgin Trains: The average Virgin train was 8 years old in 2011. The majority of its trains are electric Alstom Pendolinos, built between 2001 and 2004, with a second set delivered between 2009 and 2012. They can run up to 140mph, but only travel at 125mph on the West Coast Main Line.

To replace the Pendolino lost in the Grayrigg derailment, Virgin leased a freight train, which was then painted in their colours and referred to as the "Pretendolino" by maintenance staff.

First Great Western: The average FGW train was 29 years old in 2011. On its high-speed route, it runs 54 "Intercity 125" trains, built between 1975 and 1982. Although the fastest diesel trains in the world, the line is stymied by the lack of electrification. When the project to electrify the track is completed, it plans to get new trains, which are currently being developed by the Department of Transport and Hitachi; the first 57 trains, to be delivered in 2017, will cost £2.4bn.

In numbers

Virgin Trains: 2,913 employees, 17 stations, 1,190km of routes.

First Great Western: 4,431 employees, 211 stations, 2090km of routes.

Richard Branson fills a Virgin train with Biodiesel in 2007. Because he can, that's why. Photograph: Getty Images

Alex Hern is a technology reporter for the Guardian. He was formerly staff writer at the New Statesman. You should follow Alex on Twitter.

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Ansbach puts Europe's bravest politician under pressure

Angela Merkel must respond to a series of tragedies and criticisms of her refugee policy. 

Angela Merkel, the Chancellor of Germany, is supposed to be on holiday. Two separate attacks have put an end to that. The first, a mass shooting in Munich, was at first widely believed to be a terrorist attack, but later turned out to be the actions of a loner obsessed with US high school shootings. The second, where a man blew himself up in the town of Ansbach, caused less physical damage - three were seriously injured, but none killed. Nevertheless, this event may prove to affect even more people's lives. Because that man had come to Germany claiming to be a Syrian refugee. 

The attack came hours after a Syrian refugee murdered a pregnant Polish woman, a co-woker in a snack bar, in Reutlingen. All eyes will now be on Merkel who, more than any other European politician, is held responsible for Syrian refugees in Europe.

In 2015, when other European states were erecting barriers to keep out the million migrants and refugees marching north, Merkel kept Germany's borders open. The country has resettled 41,899 Syrians since 2013, according to the UNHCR, of which 20,067 came on humanitarian grounds and 21,832 through private sponsorship. That is twice as much as the UK has pledged to resettle by 2020. The actual number of Syrians in Germany is far higher - 90 per cent of the 102,400 Syrians applying for EU asylum in the first quarter of 2016 were registered there. 

Merkel is the bravest of Europe's politicians. Contrary to some assertions on the right, she did not invent the refugee crisis. Five years of brutal war in Syria did that. Merkel was simply the first of the continent's most prominent leaders to stop ignoring it. If Germany had not absorbed so many refugees, they would still be in central Europe and the Balkans, and we would be seeing even more pictures of starved children in informal camps than we do today. 

Equally, the problems facing Merkel now are not hers alone. These are the problems facing all of Europe's major states, whether or not they recognise them. 

Take the failed Syrian asylum seeker of Ansbach (his application was rejected but he could not be deported back to a warzone). In Germany, his application could at least be considered, and rejected. Europe as a whole has not invested in the processing centres required to determine who is a Syrian civilian, who might be a Syrian combatant and who is simply taking advantage of the black market in Syrian passports to masquerade as a refugee. 

Secondly, there is the subject of trauma. The Munich shooter appears to have had no links to Islamic State or Syria, but his act underlines the fact you do not need a grand political narrative to inflict hurt on others. Syrians who have experienced unspeakable violence either in their homeland or en route to Europe are left psychologically damaged. That is not to suggest they will turn to violence. But it is still safer to offer such people therapy than leave them to drift around Europe, unmonitored and unsupported, as other countries seem willing to do. 

Third, there is the question of lawlessness. Syrians have been blamed for everything from the Cologne attacks in January to creeping Islamist radicalisation. But apart from the fact that these reports can turn out to be overblown (two of the 58 men arrested over Cologne were Syrians), it is unclear what the alternative would be. Policies that force Syrians underground have already greatly empowered Europe's network of human traffickers and thugs.

So far, Merkel seems to be standing her ground. Her home affairs spokesman, Stephan Mayer, told the BBC that Germany had room to improve on its asylum policy, but stressed each attack was different. 

He said: "Horrible things take place in Syria. And it is the biggest humanitarian catastrophe, so it is completely wrong to blame Angela Merkel, or her refugee policies, for these incidents." Many will do, all the same.