When life gave O2 network failure, it made networkfailureade on Twitter

O2's social media guru is making the most of a bad situation

O2's twitter account, @O2 is mostly there to dispense friendly advice, but every now and again they are given the chance to go a bit off piste. Sometimes, its the hope that a human face - well, tweet - may retain a customer:

Sometimes it's to deal with, occasionally shocking, abuse:

Once people noticed @O2 was having fun, they started joining in:

 

But maybe it's time for @O2 to go home now:

 

An O2 ad in Berlin. Photograph: Getty Images

Alex Hern is a technology reporter for the Guardian. He was formerly staff writer at the New Statesman. You should follow Alex on Twitter.

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The NS Podcast #112: Going Underground

Are women-only carriages the way forward?

This week, we explain why we're backing Tessa Jowell as Labour's candidate for London mayor, talk women-only carriages on the tube, and speak to Tom Shone about Woody Allen. (Caroline Crampton, Barbara Speed, John Elledge, Stephen Bush, George Eaton).

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