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Mumbai massacre

India has suffered what many are calling its 9/11. Here one of the country's leading journalists int

In the summer of 2005, I moved with my family to live and work in Mumbai, the capital city of Maharashtra State. I came after living for several years in Kolkata, in the east of India, a city that, after decades of genteel dwindling and gradual reconciliation with its diminished sense of itself, was beginning to look up. As I settled down, I found Mumbai to be all the things that Kolkata was not.

If Kolkata was bashfully apologetic and self-deprecating, wry and ironical, Mumbai was brash and self-congratulatory. It was chest-thumpingly aware of its own importance and its position at the heart of India's rapid growth and change. The nation was being transformed by an economic miracle that had implications far beyond the Arabian Sea on whose edge the sprawling city of 19 million people was perched.

We found a flat in Bandra, a western suburb on the seafront. It was once predominantly a Christian locality, with many churches, and dotted with quaint cottages hugged by creepers. This was a neighbourhood in which, as Amit Chaudhuri wrote in his novel Afternoon Raag, the "Portuguese names - Pedro, DiSilva, Gonsalves - twang in the air like plucked, silvery guitar strings".

All that has changed over the past decade. Although it is only ten miles away, Bandra once seemed so far removed from the city's downtown (the area in which terrorists unleashed their audacious, murderous attacks) as to seem a place where you bought a weekend home. But now it is right in the heart of things.

Because outrageous property prices were pushing people ever further outward from the city's southern downtown tip (the business hub and centre of old money and aristocracy), Bandra had become the new midtown: nouveau riche, prohibitively expensive and fashionable in an edgy sort of way. The old cottages were being ripped apart, replaced by often ugly - but always lavish - towers of apartment blocks.

And now the soundtrack to our lives in Bandra, as in so much of Mumbai, is the relentless noise of old buildings being demolished and new ones going up: the clang of the hammer, the whine of the drill, the rumble of the bulldozer. Bandra is an embodiment of what Mumbai is now all about: wealth and social climbing, the need ostentatiously to proclaim that you have arrived.

The main Hindi film studios are not far from this neighbourhood, and most of the stars of the industry have moved out to Bandra, weary of the daily travel from downtown (where they once used to live) to the western suburbs (where they go to work). It isn't merely them. Anyone who wants to be in Bollywood is trying to move into Bandra as well, living far beyond their means in one-roomed flats little bigger than ten square feet. It is as though being in Bandra, close to the stars, takes away some of the sense of remoteness from their aspirations. Here they are, in the city of dreams, still dreaming.

In his novel Sacred Games, Vikram Chandra captured something of this feeling when he portrayed Mumbai as a city of magical possibilities: "It could happen. It did happen, and that's why people kept trying. It did happen. That was the dream, the big dream of Bombay."

Living in Bandra offers a sort of a start. If you can live here - and it is hard - who knows, you might soon find a role in a movie, a role that would put you on the billboards, like the stars you so admire but whose success you also resent. Bandra is Beverly Hills with terrible roads. Everywhere you go in the neighbourhood, there are reminders of the movie stars' presence.

Mumbai is in love with its own self-image and the awe it inspires in others; it has no patience with those in whom it does not inspire a sense of wonder. This is a city that exemplifies the new India: keen to inspire envy, in a hurry to get ahead, revelling in its importance and never shy of parading its not inconsiderable wealth.

Every week in the newspapers, there are reports of how Mumbai pays the most tax in India; how it has more billionaires than any other city; how its rentals and home prices are among the highest in the world; how it is getting richer and richer by the day. The business of making serious money drives Mumbai.

That business never lets up, even in the face of calamity. Mumbai is no stranger to catastrophe. In 1992, there were communal riots that threatened to rip apart for ever the secular fabric of this most cosmopolitan of Indian cities. In 1993, serial blasts tore through Mumbai, an event that has become the material for dozens of Hindi movies. In 2005, a month after I moved here, 934mm of rain fell in a 24-hour per iod, a world record. The deluge unleashed the worst floods in the city's history, killing hundreds and destroying thousands of homes and livelihoods. In 2006, bombs went off on the city's suburban train network, killing more than 200 people.

Mumbai has been repeatedly brought to its knees, and repeatedly it has picked itself up, and got on with life. There is a phrase that has become not so much a commonplace as a vulgar truism, one that people reach for as a shorthand to describe the city's indomitable nature: the spirit of Mumbai.

But something is different now. These latest attacks have truly shaken the spirit of the city.

This is what we know so far. The terrorists came by sea from Karachi, Pakistan. They were armed with enough guns, ammunition and explosives, and were sufficiently ruthless and well trained to be able to hold out for 62 hours against India's elite commandos and army. The terrorists held hostage two luxury hotels, the Taj Mahal and the Oberoi-Trident; the Chhatrapati Shivaji Terminus, the city's main railway station; a cafe called Leopold's, popular with tourists and backpackers; and a five-storey residential building that housed the city headquarters of an ultra-Orthodox Jewish group. All the locations were in south Mumbai.

The strikes were timed to play out on worldwide daytime television. As the story of the attacks began to unfold from the night of 26 November in India, it coincided with Thanksgiving in the US. The terrorists were specifically looking for visitors with British or American passports. And at the end of the three-day killing spree and pitched gun battles, 173 people had been murdered. (That was merely the official count; the actual estimate of those killed is much higher.) Twenty of the dead were foreigners.

This year, many hundreds of people have been killed in terrorist attacks across India, in Jaipur, Hyderabad and Delhi. High-profile terrorism in cities (70 blasts and attacks) has killed 400 people in India over the past seven months alone. But the November assault on Mumbai suggested something not hitherto evident: that India was now firmly on the deadly map drawn up for attack by global jihadists.

After each of the previous attacks on Mumbai, people could begin to guess why they had happened. In this instance, there was obviously shock but there was also profound bewilderment and confusion. How exactly? And why?

India has been quick to insinuate that Pakistan is linked to the strikes. The one terrorist who has been caught and interrogated has told investi gators that he was trained by Lashkar-e-Toiba, a jihadist group based in Pakistan.

For ordinary people, however, there are no clear answers or explanations. No one can tell why this happened or when something similar might happen again. Stumbling and groping, Mumbai has had its sense of security and confidence eroded. Never before has the city so acutely felt its own fragility.

Of the five locations, it was the attack on the Taj Mahal hotel near the Gateway of India that was, in terms of symbolism, the most resonant. Mumbai's monuments are secular, and the 105-year-old Taj, built by a Parsi businessman because he was turned away from a hotel for being Indian, is the picture-postcard emblem of the city. It is to Mumbai what the Empire State Building is to New York and the Eiffel Tower is to Paris. It is Mumbai.

As pictures of the smoking hotel - flames leaping out of windows, panes shattering, crows taking off in the foreground at the sound of gunfire against the plumes of smoke that darkened the afternoon sky - flashed up on live television, and later, as the Taj Mahal closed down for repair on Monday, Mumbai saw the attack on its signature hotel as a violation unlike any other.

On Sunday 30 November, a groundswell of protests against the attacks began in Mumbai. There were candlelit vigils, marches and peaceful demonstrations with eloquent placards. The resentment, for the moment, seems to be directed at the perceived failure of the intelligence services and at politicians. In a nationwide survey conducted by the Hindustan Times, one of the country's best-known and most influential English-language broadsheet dailies, 84 per cent of the respondents felt that the government was not doing enough to fight terrorism.

With general elections due in 2009, the ruling coalition headed by the Congress Party bore the brunt of the anger. Shivraj Patil, India's home minister, stepped down on Sunday. By Monday morning, Maharashtra's home minister, R R Patil, had quit as well. The indications are that Vilasrao Deshmukh, the chief minister of Maharashtra, is on his way out, too.

How India will react to the attacks will shape the events of months and years to come. Already, the peace process with Pakistan is in jeopardy. And with India's dismal history of strife between Hindus and Muslims (in 2002, the main opposition party, the BJP, was accused of the biggest anti-Muslim pogrom in modern Indian history), the country will do well to be particularly vigilant against communal conflict.

Time and again over the past week, commentators have referred to the attacks on Mumbai as "India's 9/11" - a world-historic moment of change after which nothing can be the same again. That is indeed the most convenient analogy to use. But if one were to assume that it is so, that assumption brings its own complexities.

As the novelist Amitav Ghosh wrote in an essay published in the Hindustan Times: "If India can react with dispassionate but determined resolve, then 2008 may yet be remembered as a moment when the tide turned in a long, long battle . . . Defeat or victory is not determined by the success of the strike itself. It is determined by the response."

And what, now, of Mumbai? How will this city withstand these ravages and go about its business? How resilient can the city prove it- self to be?

Mumbai is the glittering exemplar of the new India and the national success story, yet it is also a city of dichotomies. Nowhere in India (perhaps even in the world) is the gulf between the affluent urban elite and those who live beneath the poverty line as pronounced as it is in Mumbai. Nowhere, perhaps, is the urge to cross over from the side of the underprivileged to the other as deeply consuming.

The degree to which these attacks have scarred Mumbai, and the extent of the damage they have inflicted, was symbolically represented on Thursday 27 November when the Bombay Stock Exchange did not open for trading. The business of making money might drive Mumbai, but the shock of being violated had stalled it.

The following Monday morning, still numbed, the city was returning to its frenetic self. Children went back to school. Hotels had been turned into fortresses. Offices were open, and the roads were filling up with the sort of traffic which is usually so dense that you can hear the conversation in the car alongside yours when you stop at traffic lights. Money was being made – and lost – on the stock exchange, as usual. Markets were doing business. And in homes, cremations or burials over, hundreds were beginning the process of grieving and reconciliation.

Mumbai, hurt and angry, was still grappling with how to come to terms with what had happened but it was also beginning to get on with the business of getting along, of going on.

In a way, this is the story of India, the world's largest democracy: learning to carry on after assaults on its pluralist democracy, and being, in the end, able to do so.

In his book India After Gandhi: the History of the World's Largest Democracy, Ramachandra Guha argues persuasively that it is no small triumph that India, as well as its democracy, not merely exists at all but continues to thrive. "India will go on," Guha quotes the novelist R K Nara yan telling V S Naipaul in the 1960s.

In its darkest hour, that is Mumbai's triumph, too. Mumbai will go on. As India will.

Soumya Bhattacharya is the editor of the Hindustan Times in Mumbai and author of the memoir "You Must Like Cricket?", published by Yellow Jersey Press (£12)

This article first appeared in the 08 December 2008 issue of the New Statesman, After the Terror

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Are smart toys spying on children?

If you thought stepping on a Lego was bad, consider the new ways in which toys can hurt and harm families.

In January 1999, the president of Tiger Electronics, Roger Shiffman, was forced to issue a statement clearing the name of the company’s hottest new toy. “Furby is not a spy,” he announced to the waiting world.

Shiffman was speaking out after America’s National Security Agency (NSA) banned the toy from its premises. The ban was its response to a playground rumour that Furbies could be taught to speak, and therefore could record and repeat human speech. “The NSA did not do their homework,” said Shiffman at the time.

But if America’s security agencies are still in the habit of banning toys that can record, spy, and store private information, then the list of contraband items must be getting exceptionally long. Nearly 18 years after TE were forced to deny Furby’s secret agent credentials, EU and US consumer watchdogs are filing complaints about a number of WiFi and Bluetooth connected interactive toys, also known as smart toys, which have hit the shelves. Equipped with microphones and an internet connection, many have the power to invade both children’s and adults’ private lives.

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“We wanted a smart toy that could learn and grow with a child,” says JP Benini, the co-founder of the CogniToys “Dino”, an interactive WiFi-enabled plastic dinosaur that can hold conversations with children and answer their questions. Benini and his team won the 2014 Watson Mobile Developer Challenge, allowing them to use the question-answering software IBM Watson to develop the Dino. As such, unlike the “interactive” toys of the Nineties and Noughties, Dino doesn’t simply reiterate a host of pre-recorded stock phrases, but has real, organic conversations. “We grew it from something that was like a Siri for kids to something that was more conversational in nature.”

In order for this to work, Dino has a speaker in one nostril and a microphone in the other, and once a child presses the button on his belly, everything they say is processed by the internet-connected toy. The audio files are turned into statistical data and transcripts, which are then anonymised and encrypted. Most of this data is, in Benini’s words, “tossed out”, but his company, Elemental Path, which owns CogniToys, do store statistical data about a child, which they call “Play Data”. “We keep pieces from the interaction, not the full interaction itself,” he tells me.

“Play Data” are things like a child’s favourite colour or sport, which are used to make a profile of the child. This data is then available for the company to view, use, and pass on to third parties, and for parents to see on a “Parental Panel”. For example, if a child tells Dino their favourite colour is “red”, their mother or father will be able to see this on their app, and Elemental Path will be able to use this information to, Benini says, “make a better toy”.

Currently, the company has no plans to use the data with any external marketers, though it is becoming more and more common for smart toys to store and sell data about how they are played with. “This isn’t meant to be just another monitoring device that's using the information that it gathers to sell it back to its user,” says Benini.

Sometimes, however, Elemental Path does save, store, and use the raw audio files of what a child has said to the toy. “If the Dino is asked a question that it doesn’t know, we take that question and separate it from the actual child that’s asking it and it goes into this giant bucket of unresolved questions and we can analyse that over time,” says Benini. It is worth noting, however, that Amazon reviews of the toy claim it is frequently unable to answer questions, meaning there is potentially an abundance of audio saved, rather than it being an occasional occurrence.

CogniToys have a relatively transparent Privacy Policy on their website, and it is clear that Benini has considered privacy at length. He admits that the company has been back and forth about how much data to store, originally offering parents the opportunity to see full transcripts of what their child had been saying, until many fed back that they found this “creepy”. Dino is not the first smart toy to be criticised in this way.

Hello Barbie is the world’s first interactive Barbie doll, and when it was released by Mattel in 2015, it was met with scorn by parents’ rights groups and privacy campaigners. Like Dino, the doll holds conversations with children and stores data about them which it passes back to the parents, and articles expressing concerns about the toy featured on CNN, the Guardian, and the New York Times. Despite Dino’s similarities, however, Benini’s toy received almost no negative attention, while Hello Barbie won the Campaign for a Commercial-Free Childhood’s prize for worst toy of the year 2015.

“We were lucky with that one,” he says, “Like the whole story of the early bird gets the worm but the second worm doesn’t get eaten. Coming second on all of this allowed us to be prepared to address the privacy concerns in greater depth.”

Nonetheless, Dino is in many ways essentially the same as Hello Barbie. Both toys allow companies and parents to spy on children’s private playtimes, and while the former might seem more troubling, the latter is not without its problems. A feature on the Parental Panel of the Dino also allows parents to see the exact wording of questions children have asked about certain difficult topics, such as sex or bullying. In many ways, this is the modern equivalent of a parent reading their child's diary. 

“Giving parents the opportunity to side-step their basic responsibility of talking to, engaging with, encouraging and reassuring their child is a terrifying glimpse into a society where plastic dinosaurs rule and humans are little more than machines providing the babies for the reptile robots to nurture,” says Renate Samson, the chief executive of privacy campaign group Big Brother Watch. “We are used to technology providing convenience in our lives to the detriment of our privacy, but allowing your child to be taught, consoled and even told to meditate by a WiFi connected talking dinosaur really is a step in the wrong direction.”

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Toy companies and parents are one thing, however, and to many it might seem trivial for a child’s privacy to be comprised in this way. Yet many smart toys are also vulnerable to hackers, meaning security and privacy are under threat in a much more direct way. Ken Munro, of Pen Test Partners, is an ethical hacker who exposed security flaws in the interactive smart toy “My Friend Cayla” by making her say, among other things, “Calm down or I will kick the shit out of you.”

“We just thought ‘Wow’, the opportunity to get a talking doll to swear was too good,” he says. “It was the kid in me. But there were deeper concerns.”

Munro explains that any device could connect to the doll over Bluetooth, provided it was in range, as the set-up didn’t require a pin or password. He also found issues with the encryption processes used by the company. “You can say anything to a child through the doll because there's no security,” he says. “That means you've got a device that can potentially be used to groom a child and that's really creepy.”

Pen Test Partners tells companies about the flaws they find with their products in a process they call “responsible disclosure”. Most of the time, companies are grateful for the information, and work through ways to fix the problem. Munro feels that Vivid Toy Group, the company behind Cayla, did a “poor job” at fixing the issue. “All they did was put one more step in the process of getting it to swear for us.”

It is one thing for a hacker to speak to a child through a toy and another for them to hear them. Early this year, a hack on baby monitors ignited such concerns. But any toy with speech recognition that is connected to the internet is also vulnerable to being hacked. The data that is stored about how children play with smart toys is also under threat, as Fisher Price found out this year when a security company managed to obtain the names, ages, birthdays, and genders of children who had played with its smart toys. In 2015, VTech also admitted that five million of its customers had their data breached in a hack.

“The idea that your child shares their playtime with a device which could potentially be hacked, leaving your child’s inane or maybe intimate and revealing questions exposed is profoundly worrying,” says Samson. Today, the US Electronic Privacy Information Center (EPIC) said in a statement that smart toys “pose an imminent and immediate threat to the safety and security of children in the United States”. 

Munro says big brands are usually great at tackling these issues, but warns about smaller, cheaper brands who have less to lose than companies like Disney or Fisher Price. “I’m not saying they get it right but if someone does find a problem they’ve got a huge incentive to get it right subsequently,” he says of larger companies. Thankfully, Munro says that he found Dino to be secure. “I would be happy for my kids to play with it,” he says. “We did find a couple of bugs but we had a chat with them and they’re a good bunch. They aren’t perfect but I think they’ve done a hell of a lot of a better job than some other smart toy vendors.”

Benini appears alert to security and the credibility it gives his company. “We took the security very, very seriously,” he says. “We were still building our systems whilst these horror stories were coming about so I already set pipelines and parameters in place. With a lot of devices out there it seems that security takes a backseat to the idea, which is really unfortunate when you’re inviting these devices into your home.”

As well as being wary of smaller brands, Munro advises that parents should look out for Bluetooth toys without a secure pairing process (ie. any device can pair with the toy if near enough), and to think twice about which toys you connect to your WiFi. He also advises to use unique passwords for toys and their corresponding apps.

“You might think ‘It's just a toy, so I can use the same password I put in everything else’ – dog’s name, football club, whatever – but actually if that ever got hacked you’d end up getting all your accounts that use that same password hacked,” he says.

Despite his security advice, Munro describes himself as “on the fence” about internet-connected smart toys as a whole. “Most internet of things devices can be hacked in one way or another,” he says. “I would urge caution.”

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Is all of this legal? Companies might not be doing enough ethically to protect the privacy of children, but are they acting responsibly within the confines of the law?

Benini explains that Dino complies with the United States Children's Online Privacy Protection Act (COPPA) of which there is no real equivalent in the UK. COPPA says that companies must have parental permission to collect personal information over the internet about children under 13 years of age. “We’ve tried to go above and beyond the original layout of COPPA,” says Benini, when describing CogniToys transparent privacy documents. Parents give their consent for Elemental Path to collect their children’s data when they download the app that pairs with the toy.

Dino bears a striking similarity to Amazon Echo and Google Home, smart speakers that listen out for commands and questions in your home. Everything that is said to Amazon Echo is recorded and sent to the cloud, and an investigation by the Guardian earlier this year discovered that this does not comply with COPPA. We are therefore now in a strange position whereby many internet of things home devices are legally considered a threat to a child’s privacy, whereas toys with the same capabilities are not. This is an issue because many parents may not actually be aware that they are handing over their children’s data when installing a new toy.

As of today, EU consumer rights groups are also launching complaints against certain smart toys, claiming they breach the EU Unfair Contract Terms Directive and the EU Data Protection Directive, as well as potentially the Toy Safety Directive. Though smart toys may be better regulated in Europe, there are no signs that the problem is being tackled in the UK. 

At a time when the UK government are implementing unprecedented measures to survey its citizens on the internet and Jeremy Hunt wants companies to scour teens’ phones for sexts, it seems unlikely that any legislation will be enacted that protects children’s privacy from being violated by toy companies. Indeed, many internet of things companies – including Elemental Path – admit they will hand over your data to government and law enforcement officials when asked.

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As smart toys develop, the threat they pose to children only becomes greater. The inclusion of sensors and cameras means even more data can be collected about children, and their privacy can and will be compromised in worrying ways.

Companies, hackers, and even parents are denying children their individual right to privacy and private play. “Children need to feel that they can play in their own place,” says Samson. It is worrying to set a precedent where children get used to surveillance early on. All of this is to say nothing of the educational problems of owning a toy that will tell you (rather than teach you) how to spell “space” and figure out “5+8”.

In a 1999 episode of The Simpsons, “Grift of the Magi”, a toy company takes over Springfield Elementary and spies on children in order to create the perfect toy, Funzo. It is designed to destroy all other toys, just in time for Christmas. Many at the time criticised the plot for being absurd. Like the show's prediction of President Trump, however, it seems that we are living in a world where satire slowly becomes reality.

Amelia Tait is a technology and digital culture writer at the New Statesman.