Everyone knows what IT automation can do. It automates routine tasks and helps to do a variety of tasks with greater agility, fewer resources and at a lesser cost. At the heart of IT operations are three goals: incident prevention, early restoration of services and straight-through processing of service requests. When done well, they help to achieve greater productivity, compliance and predictability. The opportunity for ROI is very high. Still, adoption of automation tools is low and skepticism is deep.
This whitepaper sets out how to overcome the challenges of IT automation and quickly realise the benefits.