Is there any way out? Time to take a step back. Photo: Getty
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The dark side of digital work: how technology is making us less productive

The more time and effort we spend keeping on top of ever-changing applications and struggling to swim through gluts of information, the less productive they are at work.

Digital technology has certainly delivered for business, leading to multiplying uses and channels, spiralling across the world of work. But the pace and scope of the transformation has been far greater than we could have imagined, and is beginning to push up against our human abilities to cope.

From a series of studies we’ve built up evidence of a fast-emerging “dark side” of IT:  technology stress, technology overload, technology addiction and IT misuse in the workplace. The very qualities that make IT useful – dependability, convenience, ease of use and quick processing – may also be harming productivity and people’s well-being.

“Technostress” comes from our feeling forced to multitask rapidly over streams of information from different devices, having to constantly learn how to use ever-changing IT, and the sense of being tied to our devices with no real divide between work and home. A survey of 600 computer-using professionals, for example, found that 73 per cent worried that not being constantly connected to their workplaces would place them at a professional disadvantage. Many employees confessed to feeling “addicted” – spending an average of 23 minutes each day responding to work emails when at home, and feeling compelled to stay in touch and working while on their commute, on weekends and even on holidays. Another aspect of the dark side is that employees can knowingly – or unknowingly – misuse their firm’s IT resources and compromise IT security. It’s very difficult to stop an employee who has authorised access to a system obtaining confidential company information and selling it to outsiders, naively using unlicensed software or opening up an email with a virus.

The more time and effort employees spend keeping on top of ever-changing applications and struggling to swim through gluts of information, the less productive they are at work. They’re more likely to be hasty and rushed in how they deal with information, with less time for thoughtful analysis, thinking through issues and problems, which makes it more likely people will just stick to routines and what they know. Technostress also affects relationships with people having less time generally for clients, partners and colleagues, too distracted by the pull of the screens. Excessive use of IT can harm the wellbeing of both individuals and the organisations. We found instances where employees resigned because they found it too stressful to cope with the learning required to use constantly changing computer applications.

Is there any way out? Perhaps to begin with, employers and organisations just need to step back and assess these potential risks from digitisation, and think more in terms of a “mindful” use of IT, what’s happening, how’s it affecting people and how can there be more of a balance? Organisations have traditionally taken a technical approach, helping their employees use IT “better” or “more” with technical “training” material or sessions.  What’s needed is a set of more wide-ranging and integrated policies developed with the participation of senior leaders from both IT and non-IT functions. For sure they should include technical approaches like dashboards for employees to track and limit their IT us, or auto-security measures such as blocking questionable email attachments. But more importantly they should include non-technical actions such on digital mindfulness such as programmes for educating employees about responsible IT use, making them aware about potential dark side effects, encouraging work-life balance and providing resources and support for dealing with things like technostress.

Monideepa Tarafdar, Professor of Information Systems and Co-Director of the HighWire Doctoral Training Centre, Lancaster University Management School, www.lancaster.ac.uk/lums. “The Dark Side of Information Technology”, co-authored with John D’Arcy (University of Delaware), Ofir Turel (California State University) and Ashish Gupta (University of Tennessee) was published in Sloan Management Review, Winter 2015.

 

Joshua M. Jones for Emojipedia
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The emojis proposed for release in 2016 are faintly disturbing

Birds of prey, dead flowers and vomit: Emojipedia's vision for 2016. 

Since, as we're constantly being told, emojis are now the fastest growing languge in the UK, it seems only appropriate that its vocabulary should expand to include more commonly used images or ideas as its popularity increases. 

Next year, the Unicode Consortium, which decides which new codes can be added to the emoji dictionary, will approve a new round of symbols. So far, 38 suggestions have been accepted as candidates for the final selection. Emojipedia, an online emoji resource, has taken it upon itself to mock up the new symbols based on the appearance of existing emojis (though emojis are designed slightly differently by different operating systems like Apple or Android). The full list will be decided by Unicode in mid-2016. 

As it stands, the new selection is a little... well, dark. 

First, there are the faces: a Pinocchio-nosed lying face, a dribbling face, a nauseous face, an upset-looking lady and a horrible swollen clown head: 

Then there's what I like to call the "melancholy nighttime collection", including a bat, owl, fox, blackened heart and dying rose: 

Here we have a few predators, thrown in for good measure, and a stop sign:

There are a few symbols of optimism amid the doom and gloom, including a pair of crossed fingers, clinking champagne glasses and smiling cowboy, plus a groom and prince to round out the bride and princess on current release. (You can see the full list of mock-ups here). But overall, the tone is remarkably sombre. 

Perhaps as emoji become ever more popular as a method of communication, we need to accept that they must represent the world in all its darkness and nuance. Not every experience deserves a smiley face, after all. 

All mock-ups: Emojpedia.

Barbara Speed is a technology and digital culture writer at the New Statesman and a staff writer at CityMetric.