Shatner v Reddit: racists group there to "incite and spread their hatred"

Captain Kirk takes on the hive-mind.

William Shatner has had it up to here with reddit and he's letting them know about it.

The former Captain Kirk, who has been an active user of the site for a couple of weeks now, made a suggestion on the ideasfortheadmins subreddit to allow for private messages to be turned off. (He is understandably annoyed that his mailbox filling up with fanmail obscures more important functions of the site.) That suggestion, which was relatively well received, bubbled up into Shatner expressing his dismay at the less-salubrious aspects of the site, writing that:

Reddit has been the first 'mainstream' site that I have been to that actually appears to allow racists and other hate mongers to group, congregate, incite and spread their hatred. There's entire subreddits that allow it.

When reddit's free-speech brigade — the same wing of the site which is so dedicated to "free-speech" that the Gawker network remains banned from posting links to a lot of subreddits over Adrian Chen's unmasking of shock-poster Violentacrez — took Shatner to task over this, arguing that banning for racism would be against the site's rules, he pointed out the site has other rules too, which are never enforced:

  • Remember the human. When you communicate online, all you see is a computer screen. When talking to someone you might want to ask yourself "Would I say it to the person's face?" or "Would I get jumped if I said this to a buddy?"
  • Adhere to the same standards of behavior online that you follow in real life.

The general reddit view of the right to anonymous free speech trumping all other rights has got the site in trouble before. Subreddits focused around creepshots (sexualised pictures of women taken without their consent), jailbait (sexualised pictures of under-18 year olds) and beating women have all hit the news in the last few months. Bizarrely, this has happened at the same time as the site has become a standard fixture on the PR trail for celebrities in all walks of life. The "Ask Me Anything" format reached its apotheosis when Barack Obama turned up shortly before the election, and a growing number of visitors stick around afterwards.

The problem is that reddit runs itself like a social network while presenting itself like a monolithic site. Few blame Twitter or Facebook for the content they host, because the sites are so clearly run by the users. The question for reddit is whether, as its mainstream acceptance butts heads with its putrid underside, that decentralised nature will become common knowledge. If it doesn't — if the site and its admins continue to appear responsible for everything they allow — there could be trouble ahead.

Photograph: Getty Images

Alex Hern is a technology reporter for the Guardian. He was formerly staff writer at the New Statesman. You should follow Alex on Twitter.

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Fark.com’s censorship story is a striking insight into Google’s unchecked power

The founder of the community-driven website claims its advertising revenue was cut off for five weeks.

When Microsoft launched its new search engine Bing in 2009, it wasted no time in trying to get the word out. By striking a deal with the producers of the American teen drama Gossip Girl, it made a range of beautiful characters utter the words “Bing it!” in a way that fell clumsily on the audience’s ears. By the early Noughties, “search it” had already been universally replaced by the words “Google it”, a phrase that had become so ubiquitous that anything else sounded odd.

A screenshot from Gossip Girl, via ildarabbit.wordpress.com

Like Hoover and Tupperware before it, Google’s brand name has now become a generic term.

Yet only recently have concerns about Google’s pervasiveness received mainstream attention. Last month, The Observer ran a story about Google’s auto-fill pulling up the suggested question of “Are Jews evil?” and giving hate speech prominence in the first page of search results. Within a day, Google had altered the autocomplete results.

Though the company’s response may seem promising, it is important to remember that Google isn’t just a search engine (Google’s parent company, Alphabet, has too many subdivisions to mention). Google AdSense is an online advertising service that allows many websites to profit from hosting advertisements on its pages, including the New Statesman itself. Yesterday, Drew Curtis, the founder of the internet news aggregator Fark.com, shared a story about his experiences with the service.

Under the headline “Google farked us over”, Curtis wrote:

“This past October we suffered a huge financial hit because Google mistakenly identified an image that was posted in our comments section over half a decade ago as an underage adult image – which is a felony by the way. Our ads were turned off for almost five weeks – completely and totally their mistake – and they refuse to make it right.”

The image was of a fully-clothed actress who was an adult at the time, yet Curtis claims Google flagged it because of “a small pedo bear logo” – a meme used to mock paedophiles online. More troubling than Google’s decision, however, is the difficulty that Curtis had contacting the company and resolving the issue, a process which he claims took five weeks. He wrote:

“During this five week period where our ads were shut off, every single interaction with Google Policy took between one to five days. One example: Google Policy told us they shut our ads off due to an image. Without telling us where it was. When I immediately responded and asked them where it was, the response took three more days.”

Curtis claims that other sites have had these issues but are too afraid of Google to speak out publicly. A Google spokesperson says: "We constantly review publishers for compliance with our AdSense policies and take action in the event of violations. If publishers want to appeal or learn more about actions taken with respect to their account, they can find information at the help centre here.”

Fark.com has lost revenue because of Google’s decision, according to Curtis, who sent out a plea for new subscribers to help it “get back on track”. It is easy to see how a smaller website could have been ruined in a similar scenario.


The offending image, via Fark

Google’s decision was not sinister, and it is obviously important that it tackles things that violate its policies. The lack of transparency around such decisions, and the difficulty getting in touch with Google, are troubling, however, as much of the media relies on the AdSense service to exist.

Even if Google doesn’t actively abuse this power, it is disturbing that it has the means by which to strangle any online publication, and worrying that smaller organisations can have problems getting in contact with it to solve any issues. In light of the recent news about Google's search results, the picture painted becomes more even troubling.

Update, 13/01/17:

Another Google spokesperson got in touch to provide the following statement: “We have an existing set of publisher policies that govern where Google ads may be placed in order to protect users from harmful, misleading or inappropriate content.  We enforce these policies vigorously, and taking action may include suspending ads on their site. Publishers can appeal these actions.”

Amelia Tait is a technology and digital culture writer at the New Statesman.