A burnt out first floor window shows fire damage in the house where five people died. Photograph: Getty Images
Show Hide image

Letter from Harlow: Reaching for utopia

After the war, Harlow was supposed to offer east Londoners the chance of a fresh start and a stab at the good life. This month, it became the place where a suspicious fire killed six members of a Muslim family.

1.
Very early on the morning of Monday 15 October, residents on the Barn Mead estate in Harlow, Essex, were woken by screams and by the sound of a man in distress. One woman looked through the window and saw that the three bedroom, end-of-terrace house opposite was on fire and a man whom she recognised as Abdul Shakoor, who is 45 and a hospital doctor, was being restrained by neighbours as he struggled to get back inside the burning building where he lived with his wife and their five children. “My children are in there,” he was shouting, “my children.”

By the time emergency support vehicles arrived, the house was filled with thick, acrid smoke and fiercely ablaze. Dr Shakoor’s wife, Sabah Usmani, who was also a doctor, and three of their children were declared dead at the scene; two other children, both severely burned, were pulled from the house alive and taken to the local Princess Alexandra Hospital, where their father worked as an endocrinologist.

Muneeb, who was nine, died later that day; his younger sister, Maheen, at the age of three the baby of the family, was transferred to the burns unit at Broomfield Hospital in Chelmsford, the county town of Essex.

Dr Shakoor, who is suffering from profound trauma and smoke inhalation, was also moved to Broomfield: his wish was to be as close as possible to his daughter as doctors fought to keep her alive. On the evening of Thursday 18 October, it was announced that Maheen, too, had died. The tragedy was complete.

Essex Police have said that the fire, which started in the downstairs lounge, spread quickly and is “being treated as suspicious”, even though no evidence has been found to suggest that an accelerant was used. Shortly after the fire started at the house that Monday morning, a Ford Focus belonging to another local resident was also set alight in the street nearby. “By the time emergency services arrived the fire [at the house] was intense which implies it had been burning for a while,” Chief Inspector Justin Smith said.

“The car wasn’t burnt out, however. We now need to understand the timings, and how long the car had been alight compared to how long the house had been alight – that is a key point.”

There have been previous incidents of arson on the Barn Mead estate and the police are describing it as “more than a coincidence” that both the house and the car should have been set alight around the same time, if not simultaneously, and within close proximity. Were the Shakoors, who were devout Muslims and of Pakistani origin, the victims of a racist attack? Or was the previous occupant of the house, which the Shakoors had been renting for less than a year, the intended victim as has been suggested? (A friend of the Shakoors, a fellow Muslim named Safia Anwar, told me that the family, who for a period lived in Saudi Arabia, had been looking for a suitable property to buy in the town. They were settled in Harlow, their children attended the local Abbotsweld Primary School, and they wanted to stay on, she said.)

2.
I know the Barn Mead area well. My paternal grandfather used to live on the estate in a modest flat that overlooked a comprehensive school. “All day they’re coming in and out, in and out,” he used to complain of the pupils. From the outside, the flat seemed to be very much as it was when I used to visit him, and it’s just a few hundred yards from where the Shakoors lived. Close to the house they rented, on some local fields, are three recreational football pitches where I sometimes used to play on Sunday mornings as a young boy.

My grandfather moved to Harlow from Forest Gate, on the edges of Epping Forest, a strange, shadowy nowhere zone where the East End thins out and merges into Essex. He was retired, his wife had died, and he was suffering from tinnitus and wanted to be closer to his only child, my father, who, like so many aspirational east Londoners, had moved as a young man to the Essex new town, where land was plentiful and new family houses were abundant and available for rent or purchase. My grandfather stayed on in Harlow long after we left the town in the early Eighties.

Many of those who came to live in Harlow in the years after the war were in one way or another in flight from history – from the inner city, from the cramped Victorian terraced streets of their childhoods, from the bomb sites and ruined buildings – and Harlow offered them a new start, a new life in a centrally planned, socially engineered, semi-rural environment. One of the consequences of growing up in a new town as I did – always so much emphasis on novelty, on newness, on the here and now – was that you felt part of a kind of utopian social-democratic experiment. The state was providing for you and those around you, nearly all of whom were of similar background. It was as if the state had a vision of what the postwar good life should be and somewhere we all fitted into it.

“The town attracted progressives, community-minded people,” Ron Bill, a local historian and Labour Party activist, told me over tea and biscuits when I visited him at home in Harlow this past week. “Frederick Gibberd [the consultant architect planner for the Harlow development] was an example of such a person. That first wave of people who came to the town in the Fifties and Sixties – many of them socialists and communists – they wanted to build something. The trouble is there wasn’t a second wave equal to the first. And their children moved away, as children do.”

Harlow doesn’t, today, feel like the optimistic town it did when I was growing up there in the Seventies, when it had such an excellent infrastructure of new houses, roads, cycle tracks, playing fields and children’s play schemes. Back then, it had an Olympic-sized swimming pool (since closed and demolished), an exceptionally well-regarded multipurpose sports centre (since sold, flattened and replaced with houses), a dry-ski slope (long gone), a skating rink (now abandoned), a velodrome (gone) and an expansive, landscaped town park through which a river flowed (now sadly neglected).

The Labour Party was powerful in the town and for many years controlled the council. The local playhouse was ambitious and sophisticated in the choice of films and plays it chose to show and put on. The large central library was superbly stocked with books and magazines, and it was there that I used to read the New Statesman and the Spectator.

It was a provincial boyhood and I yearned for greater adventure and excitement, but in retrospect – and it took me a long time to understand and accept this – I was fortunate to have lived in Harlow when I did. It offered me everything I needed, apart perhaps from a rigorous academic education; there was no local grammar school and by the mid-to-late Seventies most of the town’s eight comprehensive schools were, in ambition and attainment, becoming more like what Andrew Adonis now calls “secondary modern comprehensives”.

“Yes, some of the failures of Harlow are to do with the schools,” Ron Bill told me. “The larger problem was that the original New Towns Act of 1946 stipulated that the new town could keep its assets – from the industrial estate and the commercial side of the town centre – but this was reversed and the assets of the town went to private business and the Treasury.

“The whole aim of the new town was to give people a better life, to build family homes surrounded by green spaces. We wanted to satisfy the demands and aspirations of people – for a town swimming pool, say, or for a meals-on wheels service. But the swimming pool failed because it wasn’t being maintained properly. The sports centre was sold. There wasn’t the money to mend the ski slope. The rose beds in the town park . . . there wasn’t the funds for maintenance.

“If the industrial estate had funded the town it could have been different. But it was still lovely to be in Harlow; the corporation and council achieved a great deal. I suppose we tried for utopia but didn’t quite reach it.”

When I lived in Harlow, it felt resolutely mono-ethnic and socially narrow; there were no black boys in my year at school, and very few of Hong Kong Chinese or Indian or Pakistani origin. There were, however, several boys at the school who became members of the Inter City Firm, or ICF, the feared, ruthless and racist firm of hardcore West Ham hooligans. The National Front were active and were recruiting in the town for a while, and Ron recalls marching against them. Ultimately they were repulsed.

3.
When I spoke last week to Safia Anwar, who lives close to Barn Mead on the Woodcroft estate in Harlow, about her friends the Shakoors, she said they had been brought together by their children and shared Muslim faith. Like Sabah Usmani, Safia wears the hijab. “I saw the family every day – every day – because our children were at the same school,” she told me, in hesitant English. “They were good people and they had no trouble since they came to the town. They never spoke about any problems. We ourselves have had no problem with racism. Perhaps a little bit at the school, some of the children say things to my children . . . but this [the fire] cannot be racism.”

She paused and looked at me sadly. “My children have been asking about their friends – when are they coming back? They think the children will be back when they are better. They don’t imagine what is death.”

Woodcroft, Willowfield, Old Orchard, Five Acres: the names of what were once council or corporation estates surrounding Barn Mead are redolent of a pastoral idyll, or at least of the rural lands that were obliterated when the new town came. The actual estates, transformed by Margaret Thatcher’s right-to-buy scheme, are perhaps shabbier than I remember and many of the houses need painting and care, but the streets are clean and when I visited council workers in yellow jackets were out sweeping the roads and collecting litter. In Barn Mead a mobile police station had been set up adjacent to the Shakoors’ fire-blackened house and search officers from across the county were fastidiously going about their business, knocking on doors, looking in bins and black rubbish sacks.

“We knew from day one that this could be a lengthy investigation and at this point there are no definitive answers or explanations,” said Chief Inspector Smith. “However, we are putting a huge amount of resources into this investigation. Never in my 24 years of service have we seen this level of resources – it is unprecedented.”

4.
A house fire and suspicions of a racist attack on the estate where my grandfather once lived were what brought me back to Harlow and all the memories it stirs, back to Ron Bill’s nearlyutopia. The morning of my return I parked my car outside my grandfather’s old flat and walked around streets that, even after all these years of absence, seemed so familiar. The school he used to complain about has since been renamed and relocated, and its former classrooms and offices are desolate, fenced in and boarded up. (The school was recently featured in the Channel 4 reality series Educating Essex, the title suggesting that this large and diverse county, stretching from the rural Suffolk borderlands that Constable painted to the edges of London’s East End, is a monoculture.) The local pub, the Archers Dart at Coppice Hatch, where my grandfather bought an occasional pint, was semi-derelict, its doors and windows also boarded up. These unused buildings together with the presence of so many police on the streets gave Barn Mead the feel of an estate under siege.

5.
I eventually left later that morning, feeling pretty despondent and desperately hoping that little Maheen would pull through. The next evening, I heard that she had not.

The funerals of Dr Usmani and her five children were held on Wednesday 24 October at the Harlow Islamic Centre, by which time Essex Police were no closer to solving the mystery of the house fire.

“My children,” Safia Anwar had said, “have been asking about their friends – when are they coming back? They think the children will be back when they are better. They don’t imagine what is death.”

Jason Cowley is editor of the New Statesman. He has been the editor of Granta, a senior editor at the Observer and a staff writer at the Times.

This article first appeared in the 29 October 2012 issue of the New Statesman, Something Rotten

NEAL FOX FOR NEW STATESMAN
Show Hide image

They know where you live

Imagine your house being raided by armed police. That’s what happened to Mumsnet’s Justine Roberts after she fell victim to an internet hoaxer.

At around midnight on Tuesday 11 August 2015, a man dialled 999 to report a murder. A woman had been killed in her London home, he said, before hanging up without offering his name. A second call followed. This time, the man claimed to be the killer. He told the operator that he had now taken the woman’s children hostage at the Islington address. They were locked with him inside a room in the house, he said. The police responded with reassuring speed. Fifteen minutes later, eight officers, five of them armed with automatic weapons, accompanied by saliva-flecked dogs, arrived at the scene and took up position in neighbouring front gardens. When one officer banged on the front door of the house, the team was greeted, moments later, not by a masked murderer but by a blinking and bewildered au pair.

Justine Roberts, the woman whom the caller claimed to have killed, was in fact nearly 2,000 kilometres away – in Italy, holidaying with her husband and children. After explaining this to the police, the au pair called Roberts, who assumed that the incident was an unfortunate misunderstanding, one that could be unpicked after the vacation. It was no mistake. Roberts had been the victim of “swatting”, the term given to a false emergency call designed to bait an armed unit of police officers to storm someone’s home. It wasn’t until a few days later, as the family was preparing to return to London, that Roberts discovered that she had been the target of a planned and sustained attack, not only on her household, but also on her business.

Roberts is the founder of Mumsnet, the popular British internet discussion forum on which parents share advice and information. A few days before the swatting incident, members of 8chan, a chat room that prides itself on being an open, anonymous platform for free speech, no matter how distasteful, had registered accounts on Mums­net with the aim of trolling people there. When legitimate Mumsnet users identified and then ridiculed the trolls, some retreated to 8chan to plot more serious vengeance in a thread that the police later discovered. Roberts wasn’t involved in the online skirmish but, as the public face of the site, she was chosen as the first target.

After the initial armed response, Roberts’s perception was that the police were unconcerned about the swatting attack. “We were told that there was no victim, so there was not much that could be done,” she told me. The hoax caller, however, was not finished. In the days after the incident, there was chatter on Mumsnet and Twitter about what had happened. A Mumsnet user whom I will call Jo Scott – she requested anonymity for her own safety – exchanged heated messages with a hacker who claimed responsibility for the 999 call.

“It descended into jokes and silliness, like many things do,” Scott said. “I didn’t take it seriously when the hacker said he had big surprises in store.” She doesn’t believe that what happened next was personal. “I think I was just easy to find.”

A few days after police were called to Roberts’s home, Scott was in her bedroom while her husband was sitting downstairs playing video games. At 11pm, she heard a noise outside. “I looked out of the window and saw blue flashing lights in the street,” she recalled. “I could hear shouting but I didn’t pay it much notice.” Then she heard her husband open the front door. Police rushed into the house. An armed officer shouted upstairs, asking Scott if she was hurt. When she replied that she was fine, he told her to fetch her two young children: he needed to see them. Scott shook her sons awake, explaining, so as not to alarm them, that the police had come to show the boys their cars. As the three of them went downstairs, the officers swept up through the house, repeatedly asking if there were any weapons on the property.

“I was beyond confused by this point,” Scott said. “Everyone was carrying a gun. They had little cutaway bits so you could see the bullets. My eldest asked one of the officers if he could have a go on his gun and went to touch it.”

As Scott sat with an officer downstairs, she asked what had happened to her husband. “I later found out that the noises I’d heard were the police calling for him to come outside,” she said. “He dropped the PlayStation controller as he left the room. It was only later that we realised it’s a good job he did: in the dark, the controller might have looked like a weapon.”

Outside, Scott’s husband had been surrounded and arrested. Other police ­officers were on the lookout in the front gardens of nearby properties, having warned the couple’s neighbours to stay indoors, away from their windows. “One of the officers said it was beginning to look like a hoax,” Scott said. “Then he mentioned swatting. As soon as he said that word, I twigged that I’d seen the term that day on Twitter in relation to the Mumsnet hack.”

***

The term “swatting” has been used by the FBI since 2008. “Swat” is an acronym of “Special Weapons and Tactics”, the American police squads routinely called to intervene in hostage situations. It is, in a sense, a weaponised version of a phoney order of pizza, delivered as a prank to a friend’s home, albeit one that carries the possibility of grave injury at the hands of police. For perpetrators, the appeal is the ease with which the hoax can be set in motion and the severity of the results. With a single, possibly untraceable phone call, dialled from anywhere in the world, it is possible to send an armed unit to any address, be it the home of a high-profile actor whom you want to prank or that of someone you want to scare.

In America, where swatting originated, the practice has become so widespread – targets have included Tom Cruise, Taylor Swift, Clint Eastwood and the Californian congressman Ted Lieu – that it is now classed as an act of domestic terrorism. In the UK, where Justine Roberts’s was one of the first recorded cases, swatting is classed as harassment, though that may change if these and other forms of internet vigilante attacks, such as doxxing, become increasingly commonplace.

Doxxing involves the publication of someone’s personal details – usually their home address, phone numbers, bank details and, in some cases, email address – on the internet. It is often the prelude to swatting: after all, the perpetrator of a hoax cannot direct the police to the target’s home address until this is known. (During the week of the Mumsnet attacks, one of the perpetrators attempted to locate another target using their computer’s IP address, which can identify where a person is connected to the internet, often with alarming precision. Their calculation, however, was slightly out; police were called to a neighbour’s address.)

Though doxxing has a less dramatic outcome than swatting, the psychological effects can be just as severe. For victims – usually people who are active on the internet and who have outspoken opinions or who, in the eyes of an internet mob, have committed some kind of transgression – the mere threat of having their personal information made available on the web can cause lasting trauma. A Canadian software developer whose home address, bank details, social security number and email history were published online in 2014 told me that he now keeps an axe by his front door. “I still don’t feel safe here,” he said. “It’s terrifying.”

Christos Reid, a social media manager for a software company, was doxxed last year. Reid’s information came from a website he had registered seven years earlier. “I woke up one morning to find a tweet announcing my personal details,” he told me. When he asked the Twitter account holder to take down the address, he was told to commit suicide. Reid said he was “OK for about half an hour”; but then, after he went out, he broke down in the street. “I’ve become more paranoid,” he said. He no longer gives out business cards with personal information.

Reid lives in London, but at the time of the doxx he was attending an event in Nottingham, home to the British police’s largest cybercrime division. He was impressed with the police response, even though they told him that they had not heard of the term “doxxing” before. “I was interviewed by two separate people about my experiences who then compiled everything into a case file and transferred it to the Met. When I arrived home, an officer visited me to discuss what happened and my options.”

The policeman explained harassment law to Reid, and offered advice on how to improve security at his flat and what to do if someone hostile turned up at the address. Reid shouldered the repercussions of what had happened alone; no suspects were identified. A spokesperson for the Metropolitan Police similarly said that although detectives from Islington CID have investigated the swatting attacks made on Roberts and Scott, no suspects have been identified “at this time”, even as “inquiries continue”.

Doxxing may seem to be a mild form of harassment but it carries with it an implicit threat of impending violence; the worrying message is: “We know where you live.” Unlike swatting, which is always malicious, doxxing is sometimes viewed by its perpetrators as virtuous. In November 2014, hackers claiming to be aligned with the internet group Anonymous published personal information allegedly belonging to a Ku Klux Klan member from Missouri. The hackers said that their action was a response to the KKK’s threat to use lethal force against demonstrators in the city of Ferguson, Missouri, protesting against the killing of the unarmed black teenager Michael Brown by a white police officer. In January 2015 hackers claiming to be from Isis took over US Central Command’s Twitter account and posted information about senior military officers, including phone numbers and email addresses. In each case, those carrying out the doxxing believed, however mistakenly, in the virtue of their actions and hoped that the information could be used to bring punishment or ruin to the subject.

The term “doxxing” may be new but the practice is an old one. The Hollywood blacklist revealed the political beliefs and associations of actors and directors in the late 1940s as a way to invite shame, deny employment and dissuade others from following their example. “But it has become a lot easier to find people’s private details with the help of the internet,” Jeroen Vader told me. Vader owns Pastebin, a website that allows users to upload and distribute text documents, and where much of the personal data is anonymously uploaded and shared. “People post their private information on social networks,” he said. “A lot of people aren’t aware that their information is so easily available to others.”

In Justine Roberts’s case, the perpetrator may not even have needed to look at social networks to mine her personal information. “If you’re on the electoral roll, you’re easy to find,” she said. “There’s not much you can do to stop people getting hold of your data one way or another, whether it’s for nefarious reasons or simply to better advertise to you. We live in a world that is constantly trying to gather more information about us.”

Jeroen Vader said he has noticed an “upward trend” in the number of doxxing posts uploaded to Pastebin in recent months, but insisted that when someone uses the site’s abuse report system these offending posts are removed immediately.

Across social media companies, action is more often reactive than proactive. Victoria Taylor, a former director at Reddit, one of the largest community-driven websites in the world, said that the rule against publishing other users’ personal information has been “consistently one of the site’s most basic policies” and that “any violation of this rule is taken extremely seriously by the team and community”. Still, she was only able to recommend that victims of doxxing send a message to the site’s administrators. Similarly, when asked what a person can do to remove personal details that have been published without permission, a Twitter spokesperson said: “Use our help form.”

The spokesperson added: “There has def­initely been an overall increase in doxxing since 2006, both on Twitter and on the internet more generally.” She attributed this rise to the emergence of search engines such as Intelius and Spokeo, services designed to locate personal information.

***

The surge in the number of dox­xing and swatting attacks is in part a result of the current lack of legal protection for victims. Confusion regarding the law on doxxing is pervasive; the term is even not mentioned in either US or European law. In a tutorial posted on Facebook in 2013, the writer claims: “Doxxing isn’t illegal as all the information you have obtained is public,” and adds: “But posting of the doxx might get you in a little trouble.”

Phil Lee, a partner in the privacy, security and information department of Fieldfisher based at the law firm’s office in Silicon Valley, said that differing privacy laws around the world were part of the problem. “Various countries have laws that cover illegal or unauthorised obtaining of data. Likewise, some of the consequences of releasing that data, such as defamation or stalking, cover elements of what we now term doxxing. But there is no global law covering what is a global phenomenon.” Indeed, Roberts believes that her London address was targeted from America – the 999 call was routed through a US proxy number.

One challenge to creating a law on doxxing is that the sharing of personal information without permission has already become so widespread in the digital age. “If a law was to state something like, ‘You must not post personal information about another person online without their consent,’ it wouldn’t reflect how people use the internet,” Lee said. “People post information about what their friends and family members have been doing all the time without their consent.

“Such a law could have a potentially detrimental effect on freedom of speech.”

Lee believes that a specific law is unnecessary, because its potentially harmful effects are already covered by three discrete pieces of legislation dealing with instances where a person’s private information is obtained illegally, when that information is used to carry out illegal acts and when the publication of the information is accompanied by a threat to incite hatred. However, this does not adequately account for cases in which the information is obtained legally, and then used to harass the individual in a more legally ambiguous manner, either with prank phone calls or with uninvited orders of pizza.

Susan Basko, an independent lawyer who practises in California and who has been doxxed in the course of her frequent clashes with internet trolls, believes that the onus should be on the law, rather than the public. She points out that in the US it is a crime to publicise information about a government employee such as their home address, their home and cellphone numbers, or their social security number, even if the information is already online. “This law should apply to protect all people, not just federal employees,” she said. “And websites, website-hosting companies and other ISPs should be required to uphold this law.”

Basko said that doxxing will continue to increase while police have inadequate resources to follow up cases. For now, it is up to individuals to take preventative measures. Zoë Quinn, an American game designer and public speaker who was doxxed in 2014, has launched Crash Override, a support network and assistance group for targets of online harassment, “composed entirely of experienced survivors”.

Quinn, who spoke about the problem at a congressional hearing in Washington, DC in April last year, recently posted a guide on how to reduce the likelihood of being doxxed. “If you are worried you might some day be targeted,” she wrote, “consider taking an evening to stalk yourself online, deleting and opting out of anything you’re not comfortable with.”

Both Scott and Roberts have changed their privacy habits following the attacks. Scott is more careful about interacting with strangers online, while Roberts uses scrambler software, which ensures that she never uses the same password for more than one online site or service.

For both women’s families, the effects of their encounters with armed police have also lingered. When one day recently Roberts’s husband returned home early from work, the au pair called the police, believing it was an intruder. And Scott is haunted by what happened.

“What if my husband had made a sudden move or resisted in some way? What if my eldest had grabbed the gun instead of gently reaching for it? What if people locally believed that my husband did actually have guns in the house?” she asks. “I don’t think the people making these sorts of hoax calls realise the impact.” 

This article first appeared in the 28 April 2016 issue of the New Statesman, The new fascism