How can businesses guard against the floods?

The weather has always been a topic of concern for us Brits, yet we seem powerless when it comes to preparing for it.

2013 was a year of technology-fuelled outages and cyber attacks. It seemed that each week I found myself reading about the continued threats to digital infrastructure. The O2 and Hotmail outages immediately spring to mind. Now we are barely into 2014 and once again we’re seeing businesses facing disruption, though this time from a less sophisticated source, the British weather.

Flooding has dominated our news in the past few days. While there is no official figure of the total number of evacuations, some areas have seen large-scale clear outs of both homes and businesses in the area surrounding the River Thames. In the past 48 hours we at SunGard have supported a major business relocate their entire team to our recovery centre, and we are dealing with ongoing support and enquiries around how businesses can protect themselves from the floods or take the necessary steps to relocate, particularly in the Thames Valley area, which is becoming increasingly flooded.

The weather has always been a topic of concern for us Brits, yet we seem powerless when it comes to preparing for it. The government has been criticised for its lack of a coherent and consistent strategy when it comes to dealing with the floods, with discussions calling for responsibility to be taken. However, the government’s strategy is likely to be long term and is unlikely to be widespread across the UK, particularly as different regions are affected during different weather patterns, so we need a more immediate fix.

For businesses facing any risk of flood at all, ensuring service availability continues and employees remain safe are key priorities over the next few weeks.

Since 1995 at SunGard Availability Services we have handled numerous flood related incidents. One particular incident in 2007 resulted in one of our customers working out of our facilities for 17 days. Flood waters engulfed the ground floor of two of its office buildings, but we were able to move their 50 contact centre staff to one of our near-by facilities overnight, which meant minimum downtime. In fact, their call centre productivity, which handled 7000 calls per day, dropped just 2 per cent. Without a smooth plan in place, this law firm would have been in a very different position and the potential financial and ongoing reputation implications could have been catastrophic.

In today’s connected world, customers and partners expect responses instantly – no matter what your local situation is - and if one part of your process or even your wider supply chain is hindered by the impact of flooding, it could be a number of months, or even years before that relationship is re-established. Even for businesses not based in the area, there could be knock-on effects if you regularly rely on services from affected places.

At this moment in time there are various things that businesses and employees can be looking at to ensure the availability of resources and services. Accessibility to both data and the office are crucial here: how do your employees get in to work, will transport links be impacted or can suppliers and partners still meet expectations?

Firms should be careful, however, not to rely too heavily on remote working technologies; disruptions to local power or communications infrastructure, when severe enough, can compromise plans to work from home. Businesses can also consider alternative working facilities within the surrounding area and further afield.

And perhaps most crucially, businesses should ensure that their data is secure and backed up. Damage to physical infrastructure can in most cases be recovered, the same can’t always be said for crucial customer and business data. Recalling one instance where we worked with Irwin Mitchell solicitors following a flood, while their physical infrastructure incurred £2m worth of damage, the firm was able to maintain near normal levels of service.

While the British weather will never cease to disrupt our lives, as employees, employers and even suppliers we need to plan for the most severe eventuality, come rain or shine.

A resident pushes her bike through flood water in Staines-Upon-Thames. Photograph: Getty Images.
Keith Tilley is Executive Vice President of EMEA and Asia, SunGard Availability Services
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Five things Hillary Clinton’s released emails reveal about UK politics

The latest batch of the presidential hopeful’s emails provide insight into the 2010 Labour leadership contest, and the dying days of the Labour government.

The US State Department has released thousands of Hillary Clinton’s emails. This is part of an ongoing controversy regarding the presidential hopeful’s use of a private, non-governmental server and personal email account when conducting official business as Secretary of State.

More than a quarter of Clinton’s work emails have now been released, in monthly instalments under a Freedom of Information ruling, after she handed over 30,000 pages of documents last year. So what does this most recent batch – which consists of 4,368 emails (totalling 7,121 pages) – reveal?
 

David Miliband’s pain

There’s a lot of insight into the last Labour leadership election in Clinton’s correspondence. One email from September 2010 reveals David Miliband’s pain at being defeated by his brother. He writes: “Losing is tough. When you win the party members and MPs doubly so. (When it's your brother...).”


Reaction to Ed Miliband becoming Labour leader

Clinton’s reply to the above email isn’t available in the cache, but a message from an aide about Ed Miliband’s victory in the leadership election suggests they were taken aback – or at least intrigued – by the result. Forwarding the news of Ed’s win to Clinton, it simply reads: “Wow”.


Clinton’s take on it, written in an email to her long-time adviser, Sidney Blumenthal, is: “Clearly more about Tony that [sic] David or Ed”.

Blumenthal expresses regret about the “regression” Ed’s win suggests about the Labour party. He writes to Clinton: “David Miliband lost by less than 2 percent to his brother Ed. Ed is the new leader. David was marginally hurt by Tony's book but more by Mandelson's endorsement coupled with his harsh statements about the left. This is something of a regression.”
 

Peter Mandelson is “mad”

In fact, team Clinton is less than enthusiastic about the influence Mandelson has over British politics. One item in a long email from Blumenthal to Clinton, labelled “Mandelson Watch”, gives her the low-down on the former Business Secretary’s machinations, in scathing language. It refers to him as being “in a snit” for missing out on the EU Commissioner position, and claims those in Europe think of him as “mad”. In another email from Blumenthal – about Labour’s “halted” coup against Gordon Brown – he says of Mandelson: “No one trusts him, yet he's indispensable.”

That whole passage about the coup is worth reading – for the clear disappointment in David Miliband, and description of his brother as a “sterling fellow”:


Obsession with “Tudor” Labour plotting

Clinton appears to have been kept in the loop on every detail of Labour party infighting. While Mandelson is a constant source of suspicion among her aides, Clinton herself clearly has a lot of time for David Miliband, replying “very sorry to read this confirmation” to an email about his rumoured demotion.

A May 2009 email from Blumenthal to Clinton, which describes Labour politicians’ plots as “like the Tudors”, details Ed Balls’ role in continuing Tony Blair and Gordon Brown’s “bitter rivalry”:


“Disingenuous” Tories “offending” Europe

The Tories don’t get off lightly either. There is intense suspicion of David Cameron’s activities in Europe, even before he is Prime Minister. Blumenthal – whose email about a prospective Cameron government being “aristocratic” and “narrowly Etonian” was released in a previous batch of Clinton’s correspondence – writes:

Without passing "Go," David Cameron has seriously damaged his relations. with the European leaders. Sending a letter to Czech leader Vaclay Klaus encouraging him not to sign the Lisbon Treaty, as though Cameron were already Prime Minister, he has offended Sarkozy., Merkel and Zapatero.

He also accuses him of a “tilt to the Tory right on Europe”.

In the same email, Blumenthal tells Clinton that William Hague (then shadow foreign secretary), “has arduously pressured for an anti-EU stance, despite his assurances to you that Tory policy toward Europe would be marked by continuity”.

In the aftermath of the 2010 UK election, Blumenthal is apprehensive about Hague’s future as Foreign Secretary, emailing Clinton: “I would doubt you’ll see David again as foreign secretary. Prepare for hauge [sic, William Hague], who is deeply anti-European and will be disingenuous with you.”

Anoosh Chakelian is deputy web editor at the New Statesman.