How can businesses guard against the floods?

The weather has always been a topic of concern for us Brits, yet we seem powerless when it comes to preparing for it.

2013 was a year of technology-fuelled outages and cyber attacks. It seemed that each week I found myself reading about the continued threats to digital infrastructure. The O2 and Hotmail outages immediately spring to mind. Now we are barely into 2014 and once again we’re seeing businesses facing disruption, though this time from a less sophisticated source, the British weather.

Flooding has dominated our news in the past few days. While there is no official figure of the total number of evacuations, some areas have seen large-scale clear outs of both homes and businesses in the area surrounding the River Thames. In the past 48 hours we at SunGard have supported a major business relocate their entire team to our recovery centre, and we are dealing with ongoing support and enquiries around how businesses can protect themselves from the floods or take the necessary steps to relocate, particularly in the Thames Valley area, which is becoming increasingly flooded.

The weather has always been a topic of concern for us Brits, yet we seem powerless when it comes to preparing for it. The government has been criticised for its lack of a coherent and consistent strategy when it comes to dealing with the floods, with discussions calling for responsibility to be taken. However, the government’s strategy is likely to be long term and is unlikely to be widespread across the UK, particularly as different regions are affected during different weather patterns, so we need a more immediate fix.

For businesses facing any risk of flood at all, ensuring service availability continues and employees remain safe are key priorities over the next few weeks.

Since 1995 at SunGard Availability Services we have handled numerous flood related incidents. One particular incident in 2007 resulted in one of our customers working out of our facilities for 17 days. Flood waters engulfed the ground floor of two of its office buildings, but we were able to move their 50 contact centre staff to one of our near-by facilities overnight, which meant minimum downtime. In fact, their call centre productivity, which handled 7000 calls per day, dropped just 2 per cent. Without a smooth plan in place, this law firm would have been in a very different position and the potential financial and ongoing reputation implications could have been catastrophic.

In today’s connected world, customers and partners expect responses instantly – no matter what your local situation is - and if one part of your process or even your wider supply chain is hindered by the impact of flooding, it could be a number of months, or even years before that relationship is re-established. Even for businesses not based in the area, there could be knock-on effects if you regularly rely on services from affected places.

At this moment in time there are various things that businesses and employees can be looking at to ensure the availability of resources and services. Accessibility to both data and the office are crucial here: how do your employees get in to work, will transport links be impacted or can suppliers and partners still meet expectations?

Firms should be careful, however, not to rely too heavily on remote working technologies; disruptions to local power or communications infrastructure, when severe enough, can compromise plans to work from home. Businesses can also consider alternative working facilities within the surrounding area and further afield.

And perhaps most crucially, businesses should ensure that their data is secure and backed up. Damage to physical infrastructure can in most cases be recovered, the same can’t always be said for crucial customer and business data. Recalling one instance where we worked with Irwin Mitchell solicitors following a flood, while their physical infrastructure incurred £2m worth of damage, the firm was able to maintain near normal levels of service.

While the British weather will never cease to disrupt our lives, as employees, employers and even suppliers we need to plan for the most severe eventuality, come rain or shine.

A resident pushes her bike through flood water in Staines-Upon-Thames. Photograph: Getty Images.
Keith Tilley is Executive Vice President of EMEA and Asia, SunGard Availability Services
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If there’s no booze or naked women, what’s the point of being a footballer?

Peter Crouch came out with one of the wittiest football lines. When asked what he thought he would have been but for football, he replied: “A virgin.”

At a professional league ground near you, the following conversation will be taking place. After an excellent morning training session, in which the players all worked hard, and didn’t wind up the assistant coach they all hate, or cut the crotch out of the new trousers belonging to the reserve goalie, the captain or some senior player will go into the manager’s office.

“Hi, gaffer. Just thought I’d let you know that we’ve booked the Salvation Hall. They’ll leave the table-tennis tables in place, so we’ll probably have a few games, as it’s the players’ Christmas party, OK?”

“FECKING CHRISTMAS PARTY!? I TOLD YOU NO CHRISTMAS PARTIES THIS YEAR. NOT AFTER LAST YEAR. GERROUT . . .”

So the captain has to cancel the booking – which was actually at the Salvation Go Go Gentlemen’s Club on the high street, plus the Saucy Sporty Strippers, who specialise in naked table tennis.

One of the attractions for youths, when they dream of being a footballer or a pop star, is not just imagining themselves number one in the Prem or number one in the hit parade, but all the girls who’ll be clambering for them. Young, thrusting politicians have similar fantasies. Alas, it doesn’t always work out.

Today, we have all these foreign managers and foreign players coming here, not pinching our women (they’re too busy for that), but bringing foreign customs about diet and drink and no sex at half-time. Rotters, ruining the simple pleasures of our brave British lads which they’ve enjoyed for over a century.

The tabloids recently went all pious when poor old Wayne Rooney was seen standing around drinking till the early hours at the England team hotel after their win over Scotland. He’d apparently been invited to a wedding that happened to be going on there. What I can’t understand is: why join a wedding party for total strangers? Nothing more boring than someone else’s wedding. Why didn’t he stay in the bar and get smashed?

Even odder was the behaviour of two other England stars, Adam Lallana and Jordan Henderson. They made a 220-mile round trip from their hotel in Hertfordshire to visit a strip club, For Your Eyes Only, in Bournemouth. Bournemouth! Don’t they have naked women in Herts? I thought one of the points of having all these millions – and a vast office staff employed by your agent – is that anything you want gets fixed for you. Why couldn’t dancing girls have been shuttled into another hotel down the road? Or even to the lads’ own hotel, dressed as French maids?

In the years when I travelled with the Spurs team, it was quite common in provincial towns, after a Saturday game, for players to pick up girls at a local club and share them out.

Like top pop stars, top clubs have fixers who can sort out most problems, and pleasures, as well as smart solicitors and willing police superintendents to clear up the mess afterwards.

The England players had a night off, so they weren’t breaking any rules, even though they were going to play Spain 48 hours later. It sounds like off-the-cuff, spontaneous, home-made fun. In Wayne’s case, he probably thought he was doing good, being approachable, as England captain.

Quite why the other two went to Bournemouth was eventually revealed by one of the tabloids. It is Lallana’s home town. He obviously said to Jordan Henderson, “Hey Hendo, I know a cool club. They always look after me. Quick, jump into my Bentley . . .”

They spent only two hours at the club. Henderson drank water. Lallana had a beer. Don’t call that much of a night out.

In the days of Jimmy Greaves, Tony Adams, Roy Keane, or Gazza in his pomp, they’d have been paralytic. It was common for players to arrive for training still drunk, not having been to bed.

Peter Crouch, the former England player, 6ft 7in, now on the fringes at Stoke, came out with one of the wittiest football lines. When asked what he thought he would have been but for football, he replied: “A virgin.”

Hunter Davies is a journalist, broadcaster and profilic author perhaps best known for writing about the Beatles. He is an ardent Tottenham fan and writes a regular column on football for the New Statesman.

This article first appeared in the 01 December 2016 issue of the New Statesman, Age of outrage