How can businesses guard against the floods?

The weather has always been a topic of concern for us Brits, yet we seem powerless when it comes to preparing for it.

2013 was a year of technology-fuelled outages and cyber attacks. It seemed that each week I found myself reading about the continued threats to digital infrastructure. The O2 and Hotmail outages immediately spring to mind. Now we are barely into 2014 and once again we’re seeing businesses facing disruption, though this time from a less sophisticated source, the British weather.

Flooding has dominated our news in the past few days. While there is no official figure of the total number of evacuations, some areas have seen large-scale clear outs of both homes and businesses in the area surrounding the River Thames. In the past 48 hours we at SunGard have supported a major business relocate their entire team to our recovery centre, and we are dealing with ongoing support and enquiries around how businesses can protect themselves from the floods or take the necessary steps to relocate, particularly in the Thames Valley area, which is becoming increasingly flooded.

The weather has always been a topic of concern for us Brits, yet we seem powerless when it comes to preparing for it. The government has been criticised for its lack of a coherent and consistent strategy when it comes to dealing with the floods, with discussions calling for responsibility to be taken. However, the government’s strategy is likely to be long term and is unlikely to be widespread across the UK, particularly as different regions are affected during different weather patterns, so we need a more immediate fix.

For businesses facing any risk of flood at all, ensuring service availability continues and employees remain safe are key priorities over the next few weeks.

Since 1995 at SunGard Availability Services we have handled numerous flood related incidents. One particular incident in 2007 resulted in one of our customers working out of our facilities for 17 days. Flood waters engulfed the ground floor of two of its office buildings, but we were able to move their 50 contact centre staff to one of our near-by facilities overnight, which meant minimum downtime. In fact, their call centre productivity, which handled 7000 calls per day, dropped just 2 per cent. Without a smooth plan in place, this law firm would have been in a very different position and the potential financial and ongoing reputation implications could have been catastrophic.

In today’s connected world, customers and partners expect responses instantly – no matter what your local situation is - and if one part of your process or even your wider supply chain is hindered by the impact of flooding, it could be a number of months, or even years before that relationship is re-established. Even for businesses not based in the area, there could be knock-on effects if you regularly rely on services from affected places.

At this moment in time there are various things that businesses and employees can be looking at to ensure the availability of resources and services. Accessibility to both data and the office are crucial here: how do your employees get in to work, will transport links be impacted or can suppliers and partners still meet expectations?

Firms should be careful, however, not to rely too heavily on remote working technologies; disruptions to local power or communications infrastructure, when severe enough, can compromise plans to work from home. Businesses can also consider alternative working facilities within the surrounding area and further afield.

And perhaps most crucially, businesses should ensure that their data is secure and backed up. Damage to physical infrastructure can in most cases be recovered, the same can’t always be said for crucial customer and business data. Recalling one instance where we worked with Irwin Mitchell solicitors following a flood, while their physical infrastructure incurred £2m worth of damage, the firm was able to maintain near normal levels of service.

While the British weather will never cease to disrupt our lives, as employees, employers and even suppliers we need to plan for the most severe eventuality, come rain or shine.

A resident pushes her bike through flood water in Staines-Upon-Thames. Photograph: Getty Images.
Keith Tilley is Executive Vice President of EMEA and Asia, SunGard Availability Services
Photo: Getty
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The campaign to keep Britain in Europe must be based on hope, not fear

Together we can show the world a generous, outward-facing Britain we can all be proud of.

Today the Liberal Democrats launched our national campaign to keep Britain in Europe. With the polls showing the outcome of this referendum is on a knife-edge, our party is determined to play a decisive role in this once in a generation fight. This will not be an easy campaign. But it is one we will relish as the UK's most outward-looking and internationalist party. Together in Europe the UK has delivered peace, created the world’s largest free trade area and given the British people the opportunity to live, work and travel freely across the continent. Now is the time to build on these achievements, not throw them all away.

Already we are hearing fear-mongering from both sides in this heated debate. On the one hand, Ukip and the feuding Leave campaigns have shamelessly seized on the events in Cologne at New Year to claim that British women will be at risk if the UK stays in Europe. On the other, David Cameron claims that the refugees he derides as a "bunch of migrants" in Calais will all descend on the other side of the Channel the minute Britain leaves the EU. The British public deserve better than this. Rather than constant mud-slinging and politicising of the world's biggest humanitarian crisis since the Second World War, we need a frank and honest debate about what is really at stake. Most importantly this should be a positive campaign, one that is fought on hope and not on fear. As we have a seen in Scotland, a referendum won through scare tactics alone risks winning the battle but losing the war.

The voice of business and civil society, from scientists and the police to environmental charities, have a crucial role to play in explaining how being in the EU benefits the British economy and enhances people's everyday lives. All those who believe in Britain's EU membership must not be afraid to speak out and make the positive case why being in Europe makes us more prosperous, stable and secure. Because at its heart this debate is not just about facts and figures, it is about what kind of country we want to be.

The Leave campaigns cannot agree what they believe in. Some want the UK to be an offshore, deregulated tax haven, others advocate a protectionist, mean-hearted country that shuts it doors to the world. As with so many populist movements, from Putin to Trump, they are defined not by what they are for but what they are against. Their failure to come up with a credible vision for our country's future is not patriotic, it is irresponsible.

This leaves the field open to put forward a united vision of Britain's place in Europe and the world. Liberal Democrats are clear what we believe in: an open, inclusive and tolerant nation that stands tall in the world and doesn't hide from it. We are not uncritical of the EU's institutions. Indeed as Liberals, we fiercely believe that power must be devolved to the lowest possible level, empowering communities and individuals wherever possible to make decisions for themselves. But we recognise that staying in Europe is the best way to find the solutions to the problems that don't stop at borders, rather than leaving them to our children and grandchildren. We believe Britain must put itself at the heart of our continent's future and shape a more effective and more accountable Europe, focused on responding to major global challenges we face.

Together in Europe we can build a strong and prosperous future, from pioneering research into life-saving new medicines to tackling climate change and fighting international crime. Together we can provide hope for the desperate and spread the peace we now take for granted to the rest of the world. And together we can show the world a generous, outward-facing Britain we can all be proud of. So if you agree then join the Liberal Democrat campaign today, to remain in together, and to stand up for the type of Britain you think we should be.