Digital erasure: how to avoid it happening to you

Mat Honan lost everything. Here's how to ensure you don't.

On Friday night, Mat Honan, a senior reporter for Gizmodo, got hacked. Hard:

At 4:50 PM, someone got into my iCloud account, reset the password and sent the confirmation message about the reset to the trash. . .

The backup email address on my Gmail account is that same .mac email address. At 4:52 PM, they sent a Gmail password recovery email to the .mac account. Two minutes later, an email arrived notifying me that my Google Account password had changed.

At 5:00 PM, they remote wiped my iPhone

At 5:01 PM, they remote wiped my iPad

At 5:05, they remote wiped my MacBook Air.

A few minutes after that, they took over my Twitter.

The full account of his travails is terrifying for anyone who lives a largely digital life. In fifteen minutes, Honan lost most of his digital property (photos, emails, documents and so on), and most of his ways of communicating with the outside world. Not just email and twitter, but phone calls, and text messages.

How it happened has only become clear since Friday, and presents a worrying picture of security at Apple. The initial breach, in Honan's iCloud account, was done by someone who successfully convinced Apple support to reset the password without knowing the original password, or any security questions associated with the account. Simply put, that should not be possible. From there, however, a series of easily made but unfortunate decisions allowed it to spiral out of control.

What's particularly scary about Honan's situation is that, in a number of ways, he followed best-practices. His iCloud account password was unique, alphanumeric, and never got leaked or cracked. Yet he still lost everything. But there are two things which may – just – have been able to improve the situation.

Back-ups

It sounds really simple, and you have in fact probably been told it before, but back-up. Back-up everything, and preferably back it up more than once. As Marco Arment says, if you can afford a MacBook Air, iPhone and iPad, you can definitely afford an external hard drive.

More importantly, don't confuse what are two separate services: back-up and syncing. If all your precious photos are stored on Dropbox or iCloud, that protects you against some types of data loss – dropping your laptop in the bath, that sort of thing – but not others. And frankly, most data loss these days isn't hardware or software failure but "wetware" – your brain. It's when you delete a file, and empty the trash, and only then realise that you actually really wanted to keep that piece of data (yes, I have done this (with my entire Applications folder (it hurts))). If you are using a backup service which deletes the backup when you delete the original, that's not a huge help. And even worse is that many of them will delete the original if you delete the backup.

This is especially useful if you have a service – like iCloud – which allows remote wiping. If you turn on a switch which allows all your data to be erased, it's probably worth making sure you have a plan in case you have to hit that switch. If you don't keep back-ups, turn that off.

Password resets

If you are sensible – and many people aren't – you'll have different passwords for every service. Honan did. The problem is that although that removes most possibilities for losing multiple accounts, it doesn't take away the weakest link. If Linked.In gets hacked, that password shouldn't be able to gain access to anything else, but if your email account is hacked, you may well be screwed. Most services are designed to allow anyone with a password or access to the registered email account ​to log-on. Making the former secure and then leaving the latter open is not the best move. So what's the best thing to do?

Step one is to make sure that the email address password resets go to is the most secure possible one. For most people who don't have extra-strong security needs, that means a Gmail account with two-step encryption. Every time you try to log-on from a new computer, you get sent a text (or check a special app) with a code to finish the log-in. Unless someone steals that as well, you're safe.

Step two is to remove password resets from that address. There's no point having a secure email address if you can reset the password by requesting it from a less secure one. Step three is to stop​ using it for anything but account registrations. It will be impossible to keep it totally secure, because of the number of services which still identify you by your address, but it's better than handing it out to everyone.

But the question that still remains is whether Apple and iCloud can be trusted at all. Following Honan's story, it certainly seems a bad idea to link any other accounts to your iCloud. Until the company responds, however, we can't know quite how bad it will be.

Update

Mat Honan has now made public just how the hack happened, and it's even scarier than we thought. There are severe security flaws in Amazon and Apple's password reset procedures that allow someone to take over both accounts with just your name, email address and billing address. This is not, by any stretch of the imagination, confidential data – yet until those procedures are changed, it would be best to treat it as such, and to attempt to limit the amount of damage which would happen if those accounts were compromised.

How to trick Amazon:

First you call Amazon and tell them you are the account holder, and want to add a credit card number to the account. All you need is the name on the account, an associated e-mail address, and the billing address. Amazon then allows you to input a new credit card. (Wired used a bogus credit card number from a website that generates fake card numbers that conform with the industry's published self-check algorithm.) Then you hang up.

Next you call back, and tell Amazon that you've lost access to your account. Upon providing a name, billing address, and the new credit card number you gave the company on the prior call, Amazon will allow you to add a new e-mail address to the account. From here, you go to the Amazon website, and send a password reset to the new e-mail account. This allows you to see all the credit cards on file for the account -- not the complete numbers, just the last four digits. But, as we know, Apple only needs those last four digits. We asked Amazon to comment on its security policy, but didn't have anything to share by press time.

Delete – even if you don't want to. Photograph: Cari McGee/www.carimcgee.com

Alex Hern is a technology reporter for the Guardian. He was formerly staff writer at the New Statesman. You should follow Alex on Twitter.

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Why I’m sick of fake theorists lamenting the “millennial problem”

Wise Thinkers lament smartphones, social media, and self-entitlement – ignoring how badly off this generation is thanks to its predecessors.

There is a certain sort of Wise Thinker who loves nothing more than to offer advice on the “problem” of “millennials”. Oh, Wise Thinker, where has this mysterious generation of lazy, entitled narcissists come from, and how am I supposed to deal with the ones who keep showing up in my office?

The answer, we’re told, is a massive failure in parenting that started in the 1980s – suddenly children were told they were special, that they could do anything they wanted to. Worse, they were shown they didn’t have to work for it – they were given participation medals just for showing up, and any time they did badly at school, they didn’t need to improve; their parents just complained to get them better marks!

No evidence that any of this is substantially true (or caused the claimed effects) need be offered: that can be left as an exercise to the reader’s own preconceptions.

(They’ve given out participation medals in the modern Olympics since it started in 1896, by the way. No one ever seems to mention that.)

A particularly refined example of this sort of thing has been doing the rounds of social media recently – a video clip in which motivational speaker and TED talkist Simon Sinek rehearses the familiar lines but then makes a rather bolder claim: millennials are losing the capacity for joy (and some of them are even killing themselves), and it’s all because of mobile phones.

Their use of mobile phones and social media is addictive, Sinek says, in exactly the same way as drugs and alcohol. He refers to the brain chemical dopamine, which immediately turns his every utterance into rigorous neuroscience – regardless of the quantity and quality of the evidence available to support it.

That every millennial is suffering from this terrible addiction is taken as read, as much as everyone who’s ever had a glass of wine is a raging alcoholic. Non-millennials, we all know, completely eschew the mobile phone and have never been seen on Facebook.

But this is only part of the broader millennial addiction to instant gratification – same-day delivery, movies-on-demand, even getting a date is now as simple as swiping right, as anyone who’s never actually tried online dating will surely agree!

It seems all millennials can have everything they want, whenever they want it, so they will never learn the hard lessons that the Wise Thinkers learned in the old times: how to be patient, how to have self-restraint, how to work hard for something.

This can surely be the first time in history in which the old have considered the young to be impatient and lazy.

Worst-case scenario? Sinek points to a rise in depression and suicide, and lets us draw arbitrary lines as we please. His best-case scenario: the millennial will never learn how to find joy, unless, apparently, their benevolent employer helps them with such innovative solutions as banning phones in meetings. Sure.

There is of course nothing wrong with some scepticism towards new technology and the effect it can have on the fragile human mind. If only we had heeded the scientist Conrad Gessner’s dire warning of a powerful new invention that would overwhelm, confuse and ultimately harm us with its unstoppable flood of information. That invention? The book. Gessner lived through the invention of the printing press in the sixteenth century. History doesn’t record whether or not he wore stupid glasses.

But maybe Sinek is right – maybe only by abandoning the embrace of Siri will you know true love, millennials, some of you who are actually in your mid-thirties these days and have probably already started tutting at those younger than you who never learned “real” patience by sending texts on a Nokia 3310.

It must be a lot of fun, theorising about the possible origins of the “millennial problem”, and coming up with brilliant outside-the-box solutions to it. Weird, though, that all these Wise Thinkers never seem to talk about how many millennials started their careers in the midst (or the aftermath) of an uncertain job market caused by the 2008 financial crisis. Or how many of them had to start their careers with unpaid internships. Or, more fundamentally, that they’re the first generation for decades to earn lower wages than their predecessors.

Perhaps, for some strange reason, managers so supposedly desperate to understand millennial employees are not quite as interested in paying motivational speakers to tell them about things like that.