WorkDone offers a machine learning-based technology that transparently acquires and retains knowledge worker expertise, which allows the storage of operational best practices, or Work Heuristics™, in a persistent corporate memory. Organisations can avoid the costs associated with institutional knowledge loss when valued employees retire or leave the company by leveraging WorkDone’s patent-pending Expertise Capture technology. With roughly 76m American baby boomers set to retire (part of the 1.6bn people worldwide aged 46-65), WorkDone will play a crucial role in helping the global economy dodge this costly bullet.
WorkDone saves companies time, labour and money by enabling them to seamlessly automate repetitive human-intensive tasks between major SaaS platforms through work heuristics, with no client-side training or programming required. The work heuristics in turn direct virtual processors (WorkDone Agents), which free up knowledge workers to do higher value, more strategic work. Learned work heuristics also enable the process of self-documentation and systems of intelligence creation.
Focusing on the back office, WorkDone is first targeting ERP use cases such as AP and moving on to adjacent use cases from there. WorkDone’s frictionless technology ensures rapid customer adoption among both SMEs and larger businesses. WorkDone’s distribution channels of only top-tier SaaS platform partners/resellers with existing customer bases create a flywheel effect and sustainable advantage in the field of work heuristics.
WorkDone takes corporate social responsibility seriously by supporting the transition and reinvention of workers displaced by automation. For this reason, WorkDone was created as a Public Benefit Corporation whose bylaws commit a percentage of revenue to assist displaced workers through funding of the Work Forward Foundation. By providing a soft landing and a supportive community, individuals who may never have seriously considered entrepreneurship are encouraged to pursue more creative endeavours.
From a technical and commercial perspective, the sky is the limit for the AI industry. More concerning, however, are the ethical and socio-economic considerations that must be proactively addressed around the issues of job automation and displaced labour. In the drive to cut costs through automation, businesses may be bankrupting their own current and future customers. Case in point, even Henry Ford paid his workers enough to afford to purchase a Model T.
Historically in the United States, companies have avoided addressing the negative side-effects of their products (think environmental pollution and social media manipulation) until it was too late. In the case of AI, it is imperative that any unintended detrimental consequences must be anticipated and mitigated or avoided completely. The AI industry needs to mature into the benevolent stewards of the various sectors of society it impacts.
Joseph T. Rogers is the founder and CEO of WorkDone.AI