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28 April 2020updated 04 Sep 2021 12:53pm

Nearly half a million coronavirus calls to 999 and NHS 111

By Samuel Horti

The British public have contacted NHS 111 or 999 nearly half a million times regarding potential Covid-19 symptoms since 18 March, five days before the coronavirus lockdown began, according to data from NHS Digital.

The number peaked towards the end of March and has since fallen dramatically. 47,334 calls were placed last week, which was 10,427 fewer than the previous week.

In total, 494,000 cases of potential Covid-19 symptoms have been reported through 999, NHS 111 and 111 online. Women made 267,848 of the calls, while men made 225,177.

The Clinical Commissioning Group (CCG) in Birmingham and Solihull received the most calls. Kent and Medway was second, Derby and Derbyshire third and South East London fourth. The data doesn’t include all calls made to some of the ambulance services across the UK, so it is likely to under-represent the total number of calls that were made.

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