Wearable technology: next big thing?

It's man and machine, not man versus machine.

As the hype around wearable technology gathers momentum, and the first working examples of such devices are released to the world, business leaders are beginning to consider the impact that they might have on the enterprise. Mostly, such considerations are focused on the fast-moving sectors of marketing and e-commerce; however, I would argue that the influence of such technology could potentially be much greater.

What wearable technology represents is the ability to augment the capability of the human brain with that of a computer, and to allow the two to work more closely than has ever been capable in the past. With ideal connectivity and supporting infrastructure, the technology offers the ability to search and display any information that is available to the enterprise right in the eye-view of a worker. Not only that, but because the technology can see what the worker sees, and hears what they hear, artificial intelligence at the back-end could potentially suggest information that would be useful to the actual task in hand.

At its most extreme, that represents a hybrid of man and machine, with the capability and creativity of the former augmented by the knowledge and computational power of the latter. In some industries, this could have an impact that is not just incremental, but also transformational; in fact, it could be so significant as to completely destroy the business models upon which some sectors are based. The productivity gains are potentially so great as to have a perceptible impact on the economy at a national, regional and even global level. 

This applies equally from the highest to the lowest skill levels in the economy. Consider, for example, the management consultant, tasked with improving a company’s overall profitability – as she makes her way around that company, not only everything she hears, but everything she sees can be recorded, analysed and then compared with the information she already has about the company. Not only that, but the same would be the case for the other member of the team – and, as they work, all this information could be automatically compared to the proprietary economic models that the company holds. Equally, consider the customer service assistant who, as he or she looks at you, can have all the information about your history with the company presented in their eyeline, as well as information about you available publicly. Online retailers already provide service in this way, but the ability to replicate that personal experience offline would give high-street retailers a powerful tool to enhance the experience of their customers.

The possibilities are endless, and other industries that could benefit include the law, accountancy, medicine, engineering, logistics, retail and many more. Yet the two examples above, however, should have aroused the critical instinct in any alert reader. Even with what has recently been a dramatic reduction in the instinct to privacy amongst consumers, most would find these situations somewhat less than natural. Much as all the technologies in these scenarios already exist, combining them in the manner suggested could well be considered unsettling by a majority of the general public.  Furthermore, there are notable technical difficulties, particularly around connectivity, and the storage of information in such a way as to facilitate near-instant access.

Tackling the legal and privacy issues will almost certainly take priority – while societal attitudes are changing fast, for a long time there will remain a significant minority who do not share these attitudes, and businesses will have to be sensitive to that. That means developing business processes, policy and compliance to seek consent where possible, and doing everything possible to prevent misuse of the technology. The real-time nature of the assistance that wearable technology can provide means that connectivity is similarly crucial and businesses will need to make sure that every link in each and any network they use is as fast as possible. That will need to be complemented by a new approach to the IT infrastructure on which corporations store information, with disk technology and management software designed to minimise response times, allowing information to be recovered without noticeable delay.

Social media, data analytics, mobile devices and cloud computing are already recognised as disruptive technologies, with the potential to transform the way in which businesses can be run. Wearable technology is the next step in that process, which can bring all these technologies together, in real time, in a personalised manner and with minimum user effort. However, the obstacles for early adopters to overcome are many and significant, and the process of its development as a tool for business will not initially be rapid. That means that there is time for businesses to properly consider how their industry might be affected and to prepare to take the opportunity that these technologies offer.

Photograph: Getty Images

Ved Sen is mobility practice head, UK and Europe at Cognizant Technology Solutions.

Photo: Getty
Show Hide image

Michael Carrick is the “Geordie Pirlo” that England misunderstood

The Manchester United legend’s retirement announcement should leave Three Lions fans wondering what if?

That it came in the months leading up to a World Cup arguably added an exclamation point to the announcement of Michael Carrick’s impending retirement. The Manchester United midfielder, who is expected to take up a coaching role with the club afterwards, will hang up his boots at the end of the season. And United boss Jose Mourinho’s keenness to keep Carrick at Old Trafford in some capacity only serves to emphasise how highly he rates the 36-year-old.

But Carrick’s curtain call in May will be caveated by one striking anomaly on an otherwise imperious CV: his international career. Although at club level Carrick has excelled – winning every top tier honour a player based in England possibly can – he looks set to retire with just 34 caps for his country, and just one of those was earned at a major tournament.

This, in part, is down to the quality of competition he has faced. Indeed, much of the conversation around England’s midfield in the early to mid-noughties centred on finding a system that could accommodate both box-to-box dynamos Steven Gerrard and Frank Lampard.

As time went on, however, focus shifted towards trequartistas, advanced playmakers and those with more mobile, harrying playing styles. And the likes of Jack Wilshere, Ross Barkley, Jordan Henderson and Dele Alli were brought into the frame more frequently than Carrick, whose deep-lying capabilities were not utilised to their full potential. That nearly 65 per cent of Carrick’s England caps have come in friendlies shows how undervalued he was. 

In fairness, Carrick does not embody similar characteristics to many of his England midfield contemporaries, including a laudable lack of ego. He is not blessed with lung-busting pace, nor is he enough of a ball-winner to shield a back four solo. Yet his passing and distribution satisfy world-class criteria, with a range only matched, as far as England internationals go, by his former United team-mate Paul Scholes, who was also misused when playing for his country.

Rather, the player Carrick resembles most isn’t English at all; it’s Andrea Pirlo, minus the free-kicks. When comparisons between the mild-mannered Geordie and Italian football’s coolest customer first emerged, they were dismissed in some quarters as hyperbole. Yet watching Carrick confirm his retirement plans this week, perfectly bearded and reflecting on a trophy-laden 12-year spell at one of world football’s grandest institutions, the parallels have become harder to deny.

Michael Carrick at a press event ahead of Manchester United's Champions League game this week. Photo: Getty.

Where other players would have been shown the door much sooner, both Pirlo and Carrick’s efficient style of play – built on patience, possession and precision – gifted them twilights as impressive as many others’ peaks. That at 36, Carrick is still playing for a team in the top two of the top division in English football, rather than in lower-league or moneyed foreign obscurity, speaks volumes. At the same age, Pirlo started for Juventus in the Champions League final of 2015.

It is ill health, not a decline in ability, which is finally bringing Carrick’s career to a close. After saying he “felt strange” during the second-half of United’s 4-1 win over Burton Albion earlier this season, he had a cardiac ablation procedure to treat an irregular heart rhythm. He has since been limited to just three more appearances this term, of which United won two. 

And just how key to United’s success Carrick has been since his £18m signing from Tottenham in 2006 cannot be overstated. He was United’s sole signing that summer, yielding only modest excitement, and there were some Red Devils fans displeased with then manager Sir Alex Ferguson’s decision to assign Carrick the number 16 jersey previously worn by departed captain Roy Keane. Less than a year later, though, United won their first league title in four years. The following season, United won the league and Champions League double, with Carrick playing 49 times across all competitions.

Failing to regularly deploy Carrick in his favoured role – one that is nominally defensive in its position at the base of midfield, but also creative in providing through-balls to the players ahead – must be considered one of the most criminal oversights of successive England managers’ tenures. Unfortunately, Carrick’s heart condition means that current boss Gareth Southgate is unlikely to be able to make amends this summer.

By pressing space, rather than players, Carrick compensates for his lack of speed by marking passing channels and intercepting. He is forever watching the game around him and his unwillingness to commit passes prematurely and lose possession is as valuable an asset as when he does spot an opening.

Ultimately, while Carrick can have few regrets about his illustrious career, England fans and management alike can have plenty. Via West Ham, Spurs and United, the Wallsend-born émigré has earned his billing as one of the most gifted midfielders of his generation, but he’d never let on.

Rohan Banerjee is a Special Projects Writer at the New Statesman. He co-hosts the No Country For Brown Men podcast.