New York in the teeth of a hurricane – heroes and errors

Volunteers have made heroic efforts, but why didn't the evacuation start earlier?

Just after eight o'clock, Hurricane Sandy made landfall along the eastern seaboard – and so did the "storm surge", the vast swell of water the storm was driving before it. 8pm was high tide in New York, and the full moon further added to the water bulk – the dreaded co-incidence of factors that made Sandy so devastating.

Peter Meijer Jr, a veteran of the war in Afghanistan, was in Brooklyn when the storm made landfall, at a shelter for people who lived down near the river. He was with Team Rubicon, a volunteer organisation that works with disaster management agencies to use the skills and expertise of military veterans in crisis situations. “It was kinda crazy out there,” he tells me.

“There were just two of us going out, we went to a couple of different shelters checking on conditions. One woman told us her husband lived in Gerritsen Beach, Brooklyn. Apparently they had been in [evacuation] zone B” – not the compulsory evacuation zone – “so a lot of people didn't evacuate because they weren't expecting sea levels to get high enough. But the surge came out there pretty brutally. There were cars underwater. If you had a one-storey house...”

“It was kinda crazy out there. So this lady came up to us, said her husband was out there, he's old, it's hard for him to get around. She keeps coming back to us, saying the water's getting higher, he's going to the attic. We tried to get her to call 911, but they were overloaded.” Meijer's two-man team set out into the storm for Gerritsen Beach at 9.45pm.

At about the same time, the Lower East Side of Manhattan was really feeling the force of the same surge. Water advanced through the streets, rising higher and higher. It rushed into tunnels, flooded the Subway – which has never happened before – and even poured into the deep building-site pit at Ground Zero. Around ten, people started reporting that they had seen an eerie green flash in the sky. It was caused by a spectacular explosion at the ConEd electricity transformer on 14th Street, and it and other blow-outs like it plunged most of lower Manhattan into darkness – but NYU hospital had back-up generators in its basement.

For two hours, the water level continued to rise. A little after midnight, it peaked. As it did so, water from FDR Drive leaked into the basement of NYU hospital. Just like the 14th Street transformer, they blew up.

At around the same time, Peter Meijer and his Team Rubicon mate were wading into the waist-deep water at Gerritsen Beach. “Some dude out there had a little row-boat – a local resident, he was looking for his brother – and we joined up with another guy who was looking for his father, and we went into this waist-deep water looking for people who needed to be evacuated,” he tells me.

In Manhattan, one of the engineers at the NYU hospital, John* was also in the water at that moment, trying to stem the flow of water into the hospital's basement. “I was in the water, I was down there when they blew. The generators downstairs – when the generators blew, they actually blew a hole in the wall. All the water came in. We tried to stop it; but there was no stopping it. It was...” he gives a rueful grin, exhaustion written on his face, his eyes bloodshot. “Traumatic.”

Upstairs, all the lights in NYU hospital went off. What followed was a truly heroic evacuation of more than 200 patients. Nurses manually worked the air-lines for premature babies as they carried them down from the NICU. Doctors carried patients down dark stairwells before fire crews and NYPD arrived to help.

Amir Paydar MD, a resident radiologist, was there. “I made three trips, carrying patients down seventeen flights of stairs, before the fire department arrived and took over,” he tells me, stood outside the hospital in the cold light of the following day. “it was dark – it was... like war in there.”

The hospital administration called in backup after the electrics went, and people came in droves to help – including medical students and research fellows, all helping to move people in almost-pitch darkness and transfer them to hospitals all across Manhattan.

I speak to two more doctors outside the hospital who decline to give their names. They tell me that they had been called in to help after it became clear that the management felt there was a good chance the back-up generators might fail. “Last year [before Hurricane Irene struck], they evacuated everyone from here two days before.” I ask why they didn't this time. “Couldn't say.”

Paydar, a radiologist, is worried for his department. “Our CTR scanner is completely shot, MRI scanners, gamma knife – each one of those MRI machines is worth millions of dollars, and they're all in the basement – under water, completely submerged.”

John, the engineer, is very critical of the hospital's management. “It was not well organised,” he tells me. “No planning ahead. Everyone's really angry [with management].” In 2011, when Hurrican Irene threatened the city, NYU hospital was evacuated two days before the storm. This time, there was no such evacuation.

I speak to James*, another employee at NYU hospital, standing outside in the rain. “On the news, they want to blame [electricity company] ConEd.” He makes a skeptical face, so I ask him if he blames them too. “No. Their 14th Street generator was completely underwater.” Then who does he blame? He glances back at the hospital. “It's... not my place to say. But maybe if it had been evacuated earlier...”

“I think they did everything they could,” says Paydar. “It's a natural disaster. You can't predict everything. Maybe if we could have predicted the generators were going to go out...” He tells me that doctors have been informed of four patient deaths related to the loss of electricity, though the hospital could not be contacted to confirm or deny this.

Meanwhile, in Brooklyn, Meijer and his small band were battling hellish conditions. “Winds were up to 70-80 miles an hour. We were getting blown every which way. The storm surge was moving vehicles into the road – it was very powerful.”

“We stopped at the guy's father's house, we checked on the other guy's brother's house – but then we went to the last house, the guy who's wife was at the shelter – and we found him, hiding out in the attic with his dog – called Buddy – and we brought him back to the shelter. It was really amazing.” Meijer and his team spent half the night searching for people as the surge receded.

The fire and police services, at the height of the storm, were receiving ten thousand 911 calls every half an hour, so the assistance that these volunteers were giving was a godsend to those trapped. The water levels rose by much more than predicted, and many were trapped.

“It was amazing to go out there and see all these New Yorkers going from house to house seeing who needed help,” Meijer says.

Outside the NYU hospital, in the cold light of the post-storm Wednesday afternoon, James lights the last of his packet of Marlboro Golds. His face is sallow. He's been there since Saturday, he tells me, and spent the previous night wielding a torch for emergency services and doctors to see by. Now, all he wants to do is go home. “But my locker is in the basement. My wallet and keys...” he laughs. “They're under twenty feet of water.”

*Some names in this piece have been changed

The Brooklyn Battery Tunnel flooded after the storm surge. Photograph: Getty Images

Nicky Woolf is a writer for the Guardian based in the US. He tweets @NickyWoolf.

kerim44 at Wikimedia Commons
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The rise in hate crime reports is a dark sign of post-Brexit Britain

Xenophobic graffiti at a London Polish centre is one of many incidents being investigated by police following the referendum result.

Early on Sunday morning, staff arriving at the Polish Social and Cultural (POSK) centre in west London's leafy Ravenscourt Park were met with a nasty shock: a xenophobic obscenity smeared across the front of the building in bright yellow paint. 

“It was a standard, unpleasant way of saying ‘go away’ – I'll leave that to your interpretation,” Joanna Mludzinska, chairwoman of the centre, says the next morning as news crews buzz around the centre’s foyer. The message was cleaned off as soon as the staff took photo evidence – “we didn’t want people to walk down and be confronted by it” – but the sting of an unprecedented attack on the centre hasn’t abated.

“Nothing like this has ever happened before,” Mludzinska tells me, shaking her head. “Never.”

The news comes as part of a wash of social media posts and police reports of xenophobic and racist attacks since Friday’s referendum result. It’s of course difficult to pin down the motivation for specific acts, but many of these reports feature Brits telling others to “leave” or “get out” – which strongly implies that they are linked to the public's decision on Friday to leave the European Union. 

Hammersmith and Fulham, the voting area where the centre is based, voted by a 40-point margin to remain in the UK, which meant the attack was particularly unexpected. “The police are treating this as a one-off, which we hope it is,” Mludzinska tells me. They are currently investigating the incident as a hate crime. 

“But we have anecdotal evidence of more personal things happening outside London. They’ve received messages calling them vermin, scum [in Huntingdon, Cambridgeshire]. It’s very frightening.” As one local Polish woman told the Mirror, there are fears that the referendum has “let an evil genie out of a bottle”. 

For those unsure whether they will even be able to stay in Britain post-referendum, the attacks are particularly distressing, as they imply that the decision to leave was, in part, motivated by hatred of non-British citizens. 

Ironically, it is looking more and more likely that we might preserve free movement within the EU even if we leave it; Brexit campaigners including Boris Johnson are now claiming immigration and anti-European feeling were not a central part of the campaign. For those perpetrating the attacks, though, it's obvious that they were: “Clearly, these kind of people think all the foreigners should go tomorrow, end of,” Mludzinska says.

She believes politicians must make clear quickly that Europeans and other groups are welcome in the UK: “We need reassurance to the EU communities that they’re not going to be thrown out and they are welcome. That’s certainly my message to the Polish community – don’t feel that all English people are against you, it’s not the case.” 

When I note that the attack must have been very depressing, Mludzinska corrects me, gesturing at the vases of flowers dotted around the foyer: “It’s depressing, but also heartening. We’ve received lots and lots of messages and flowers from English people who are not afraid to say I’m sorry, I apologise that people are saying things like that. It’s a very British, very wonderful thing.”

Beyond Hammersmith

Labour MP Jess Phillips has submitted a parliamentary question on how many racist and xenophobic attacks took place this weekend, compared to the weekends preceding the result. Until this is answered, though, we only have anecdotal evidence of the rise of hate crime over the past few days. From social media and police reports, it seems clear that the abuse has been directed at Europeans and other minorities alike. 

Twitter users are sending out reports of incidents like those listed below under the hashtag #PostBrexitRacism:

Facebook users have also collated reports in an album titled Worrying Signs:

Police are currently investigating mutiple hate crime reports. If you see or experience anything like this yourself, you should report it to police (including the British Transport Police, who have a direct text number to report abuse, 61016) or the charity Stop Hate UK.

HOPE not hate, an advocacy group that campaigns against racism in elections, has released a statement on the upsurge of hatred” post-referendum, calling on the government to give reassurance to these communities and on police to bring the full force of the law” to bear against perpetrators.

The group notes that the referendum, cannot be a green light for racism and xenophobic attacks. Such an outpouring of hate is both despicable and wrong.

Update 28/6/16: 

The National Police Chief's council has now released figures on the spike in hate crime reports following the referendum. Between Thursday and Sunday, 85 reports were sent to True Vision, a police-funded crime reporting service. During the same period four weeks ago, only 54 were sent - which constitutes a rise of 57 per cent. 

In a statement, Mark Hamilton, Assistant Chief Constable for the National Police Chiefs’ Council Lead for Hate Crime, said police are "monitoring the situation closely". 

Barbara Speed is a technology and digital culture writer at the New Statesman and a staff writer at CityMetric.