New York in the teeth of a hurricane – heroes and errors

Volunteers have made heroic efforts, but why didn't the evacuation start earlier?

Just after eight o'clock, Hurricane Sandy made landfall along the eastern seaboard – and so did the "storm surge", the vast swell of water the storm was driving before it. 8pm was high tide in New York, and the full moon further added to the water bulk – the dreaded co-incidence of factors that made Sandy so devastating.

Peter Meijer Jr, a veteran of the war in Afghanistan, was in Brooklyn when the storm made landfall, at a shelter for people who lived down near the river. He was with Team Rubicon, a volunteer organisation that works with disaster management agencies to use the skills and expertise of military veterans in crisis situations. “It was kinda crazy out there,” he tells me.

“There were just two of us going out, we went to a couple of different shelters checking on conditions. One woman told us her husband lived in Gerritsen Beach, Brooklyn. Apparently they had been in [evacuation] zone B” – not the compulsory evacuation zone – “so a lot of people didn't evacuate because they weren't expecting sea levels to get high enough. But the surge came out there pretty brutally. There were cars underwater. If you had a one-storey house...”

“It was kinda crazy out there. So this lady came up to us, said her husband was out there, he's old, it's hard for him to get around. She keeps coming back to us, saying the water's getting higher, he's going to the attic. We tried to get her to call 911, but they were overloaded.” Meijer's two-man team set out into the storm for Gerritsen Beach at 9.45pm.

At about the same time, the Lower East Side of Manhattan was really feeling the force of the same surge. Water advanced through the streets, rising higher and higher. It rushed into tunnels, flooded the Subway – which has never happened before – and even poured into the deep building-site pit at Ground Zero. Around ten, people started reporting that they had seen an eerie green flash in the sky. It was caused by a spectacular explosion at the ConEd electricity transformer on 14th Street, and it and other blow-outs like it plunged most of lower Manhattan into darkness – but NYU hospital had back-up generators in its basement.

For two hours, the water level continued to rise. A little after midnight, it peaked. As it did so, water from FDR Drive leaked into the basement of NYU hospital. Just like the 14th Street transformer, they blew up.

At around the same time, Peter Meijer and his Team Rubicon mate were wading into the waist-deep water at Gerritsen Beach. “Some dude out there had a little row-boat – a local resident, he was looking for his brother – and we joined up with another guy who was looking for his father, and we went into this waist-deep water looking for people who needed to be evacuated,” he tells me.

In Manhattan, one of the engineers at the NYU hospital, John* was also in the water at that moment, trying to stem the flow of water into the hospital's basement. “I was in the water, I was down there when they blew. The generators downstairs – when the generators blew, they actually blew a hole in the wall. All the water came in. We tried to stop it; but there was no stopping it. It was...” he gives a rueful grin, exhaustion written on his face, his eyes bloodshot. “Traumatic.”

Upstairs, all the lights in NYU hospital went off. What followed was a truly heroic evacuation of more than 200 patients. Nurses manually worked the air-lines for premature babies as they carried them down from the NICU. Doctors carried patients down dark stairwells before fire crews and NYPD arrived to help.

Amir Paydar MD, a resident radiologist, was there. “I made three trips, carrying patients down seventeen flights of stairs, before the fire department arrived and took over,” he tells me, stood outside the hospital in the cold light of the following day. “it was dark – it was... like war in there.”

The hospital administration called in backup after the electrics went, and people came in droves to help – including medical students and research fellows, all helping to move people in almost-pitch darkness and transfer them to hospitals all across Manhattan.

I speak to two more doctors outside the hospital who decline to give their names. They tell me that they had been called in to help after it became clear that the management felt there was a good chance the back-up generators might fail. “Last year [before Hurricane Irene struck], they evacuated everyone from here two days before.” I ask why they didn't this time. “Couldn't say.”

Paydar, a radiologist, is worried for his department. “Our CTR scanner is completely shot, MRI scanners, gamma knife – each one of those MRI machines is worth millions of dollars, and they're all in the basement – under water, completely submerged.”

John, the engineer, is very critical of the hospital's management. “It was not well organised,” he tells me. “No planning ahead. Everyone's really angry [with management].” In 2011, when Hurrican Irene threatened the city, NYU hospital was evacuated two days before the storm. This time, there was no such evacuation.

I speak to James*, another employee at NYU hospital, standing outside in the rain. “On the news, they want to blame [electricity company] ConEd.” He makes a skeptical face, so I ask him if he blames them too. “No. Their 14th Street generator was completely underwater.” Then who does he blame? He glances back at the hospital. “It's... not my place to say. But maybe if it had been evacuated earlier...”

“I think they did everything they could,” says Paydar. “It's a natural disaster. You can't predict everything. Maybe if we could have predicted the generators were going to go out...” He tells me that doctors have been informed of four patient deaths related to the loss of electricity, though the hospital could not be contacted to confirm or deny this.

Meanwhile, in Brooklyn, Meijer and his small band were battling hellish conditions. “Winds were up to 70-80 miles an hour. We were getting blown every which way. The storm surge was moving vehicles into the road – it was very powerful.”

“We stopped at the guy's father's house, we checked on the other guy's brother's house – but then we went to the last house, the guy who's wife was at the shelter – and we found him, hiding out in the attic with his dog – called Buddy – and we brought him back to the shelter. It was really amazing.” Meijer and his team spent half the night searching for people as the surge receded.

The fire and police services, at the height of the storm, were receiving ten thousand 911 calls every half an hour, so the assistance that these volunteers were giving was a godsend to those trapped. The water levels rose by much more than predicted, and many were trapped.

“It was amazing to go out there and see all these New Yorkers going from house to house seeing who needed help,” Meijer says.

Outside the NYU hospital, in the cold light of the post-storm Wednesday afternoon, James lights the last of his packet of Marlboro Golds. His face is sallow. He's been there since Saturday, he tells me, and spent the previous night wielding a torch for emergency services and doctors to see by. Now, all he wants to do is go home. “But my locker is in the basement. My wallet and keys...” he laughs. “They're under twenty feet of water.”

*Some names in this piece have been changed

The Brooklyn Battery Tunnel flooded after the storm surge. Photograph: Getty Images

Nicky Woolf is reporting for the New Statesman from the US. He tweets @NickyWoolf.

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What it’s like to be a Syrian refugee in Paris

“We fled from terror and it found us again here. It feels like it is always behind us, stalking us.”

Walid al Omari arrived in Paris a little less than a month ago. Having fled the slaughter of his homeland and undertaken the long and dangerous journey, like tens of thousands of other Syrian refugees, to western Europe, he was finally safe.

Ten days later, a wave of brutal violence tore through the French capital as gunmen and suicide bombers put an end to the lives of 130 people who had been out enjoying a drink, dinner, a concert or a football match.

“It felt like terrorism was everywhere,” recalls the 57-year-old Walid, a former small business owner and journalist from the suburbs of Damascus.

“We fled from terror and it found us again here. It feels like it is always behind us, stalking us.”

Syrian refugees, not just in Paris but across Europe and North America, have since found themselves caught up in a storm of suspicion. The backlash started after it emerged that at least two of the attackers arrived in Europe among refugees travelling to Greece, while a Syrian passport was found next to one of the bodies.

It has not yet been confirmed if the two men were really Syrian – all suspects whose identities have so far been made public were either French or Belgian – while the passport is widely believed to be a fake. But, already, several US states have said they will not accept any more refugees from Syria. In Europe, Poland has called for the EU’s quota scheme for resettling refugees to be scrapped, while lawmakers in France, Germany and elsewhere have called for caps on refugee and migrant numbers.

“I fear the worse,” says Sabreen al Rassace, who works for Revivre, a charity that helps Syrian refugees resettle in France. She says she has been swamped by calls by concerned refugees in the days following the attacks.

“They ask me if the papers they have been given since they arrived in France will be taken away, if they’ll be sent back to Syria,” she says.

Anas Fouiz, who arrived in Paris in September, has experienced the backlash against refugees first hand.

“One waiter at a bar asked me where I was from and when I said Syria he said that I must be a terrorist, that all Arab people are terrorists,” says the 27-year-old from Damascus, who had been a fashion student before leaving for Europe.

The irony is that the terrorist organisation that claimed responsibility for the Paris attacks, the Islamic State, is, along with Bashar al Assad’s army and other militant groups, responsible for the long list of atrocities that prompted many like Walid and Anas to flee their homes.

“As a man in Syria you have the choice of joining the Syrian army, the Islamic state or another militant group, or you run away,” says Anas.

He remembers seeing news of the attacks unfold on television screens in bars and cafés in the Bastille area of Paris – close to where much of the carnage took place – as he drank with a friend. Desensitised by having seen so much violence and death in his home city, he didn’t feel any shock or fear.

“I just felt bad, because I know this situation,” he says. “You just ask yourself ‘why? Why do these people have to die?’.”

Perhaps a more pressing cause for concern is how easily extremists in Europe can travel to Syria and back again through the porous borders on the EU’s fringes – as several of the Paris attacks suspects are thought to have done.

Both Anas and Walid speak of the lax security they faced when entering Europe.

“Turkey lets people across the border for $20,” says Walid.

“In Greece, they just ask you to write your nationality, they don’t check passports,” adds Anas. “It’s the same in Hungary and Macedonia.”

Nevertheless, and despite his experience with the waiter, Anas says he is happy with the welcome he has received by the vast majority of the French people.

In fact, at a time when fear and violence risk deepening religious and social rifts, Anas’s story is a heartening tale of divisions being bridged.

Upon first arriving in Paris he slept on the streets, before a passer-by, a woman of Moroccan origin, offered him a room in her flat. He then spent time at a Christian organization that provides shelter for refugees, before moving in with a French-Jewish family he was put in touch with through another charity.

He says the biggest problem is that he misses his parents, who are still in Damascus.

“I speak to my mum twice a day on the phone,” he says. “She asks me if I’m okay, if I’m keeping safe. She’s worried about me.”