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Jemima Khan meets Nick Clegg: “I’m not a punchbag – I have feelings”

The NS guest editor Jemima Khan talks to the Liberal Democrat leader about life on the far side of power and what it’s like to be a cut-out.

Nick Clegg and I smile genially at each other across the table of a standard-class train carriage. He is on his way to his constituency in Sheffield to talk about manufacturing. Pale-faced, pale-eyed and so tired he appears taxidermied, he looks like he could do with a holiday, except he's just had one – skiing in Davos with his children as the Libyan crisis escalated (for which he was lambasted).

Nick Clegg is the Tim Henman of politics: a decent man for whom Cleggmania represented the peak of his career, his Henman Hill moment. Then he became the Deputy Prime Minister and, shortly after, an effigy.

The carefree, cloud-cuckoo days of opposition, when he had a platform and little criticism, are long gone. At last year's Liberal Democrat spring conference, a fresh-looking and ebullient Clegg had gesticulated and boomed: "We see the same old broken promises. No wonder people feel let down." A year on, he was less combative, more ambivalent. His many critics pointed to his own broken promises and let-down voters.

Clegg concedes that it has been a "very sharp transition". "Of course it has had a dramatic effect on how I'm perceived, the kind of dilemmas I have to face," he says. "I don't even pretend we can occupy the Lib Dem holier-than-thou, hands-entirely-clean-and-entirely-empty-type stance. No, we are getting our hands dirty, and inevitably and totally understandably we are being accused of being just like any other politicians."

His point – and it seems a fair one – is that the British public voted, no one party won and that coalition government, by definition, is a compromise. "A whole lot of things are happening that would just never in a month of Sundays have happened without the Lib Dems there," he says. The morning of our meeting, he claims to have "squeezed out of [George] Osborne" a promise of a green investment bank, not simply a fund. "We've done more on liberty and privacy," he adds, "in the past ten months than Labour did in the past 13 years."

All this has done little to dilute the vitriol of his opponents. John Prescott has likened him to Jedward, the risible and tuneless twins from The X Factor. Ed Miliband has called him "a tragic figure", one too toxic to share a platform with ahead of the referendum on the Alternative Vote. Clegg insists that none of this bothers him. "I see it exactly for what it is. [Ed] is a perfectly nice guy but he has a problem, which is that he's not in control of his own party, so he constantly has to keep his troops happy and he thinks that ranting and raving at me is the way to do it."

Since joining the government, and in particular since his U-turn on university tuition fees, Clegg has had dog mess posted through his door and been spat at in the street. It must upset him. "No, well look, I'm a human being, I'm not a punchbag – I've of course got feelings."

He pauses. "Actually, the curious thing is that the more you become a subject of admiration or loathing, the more you're examined under a microscope, the distance seems to open up between who you really are and the portrayals that people impose on you . . . I increasingly see these images of me, cardboard cut-outs that get ever more outlandish . . . One thing I've very quickly learned is that if you wake up every morning worrying about what's in the press, you would go completely and utterly potty."

After ten months in government, he has a guardedness that did not exist in the days when he told Piers Morgan he'd had roughly 30 lovers. These days he is tightly managed. I have already had a pre-interview briefing with one adviser, and now Clegg's version of Andy Coulson, who is sitting to his right, is busy taking written notes of our interview, as well as recording it. When Clegg gets sidetracked, he prompts him, head down, pen poised over notebook, deadpan: "You were talking about what you've achieved . . ."

Everyone seems painfully aware that my task as interviewer is to catch him out, to get him to say the wrong thing. Clegg's task, like all politicians, is to rattle off rhetoric, to be evasive and as uncontroversial as possible, and to fill up the tape with unquotable patter.

All of which makes interviewing him excruciating. He continues: "What we've achieved so far . . . I think just having a government with two parties in it is already such a big new thing. I know it has been born in a blaze of controversy because of the difficult economic decisions we've had to take . . . but if we're lucky, people will look back on it in 20 or 30 years' time as quite a normal thing in British politics that politicians can actually agree with each other from time to time.

“That in itself is quite big and radical. In the week or two leading up to the general election, every single newspaper was screaming from the headlines: 'A hung parliament will be a disaster, coalition politics will be a disaster. Nothing will get done.' And the extraordinary thing is that now we're being accused of almost exactly the reverse – of doing too much."

Of doing too much? Or of being too Tory? Clegg's dilemma is that, on the one hand, he is in danger of being seen as too close to David Cameron and the Conservatives, and losing credibility with his party and voters. On the other hand, he can't be too distant, because that would be damaging for the coalition and a gift for the opposition and the press, which is constantly looking for rifts.

Before the election, Clegg let it be known that he had turned down an invitation to dine with the Camerons at their home in Notting Hill. He wanted to maintain a distance. Perhaps wary of looking like he fits too easily into the port-swilling, waistcoat-wearing Bullingdon Club set, he is still keen to present Cameron as more working partner than friend.

“We don't regard each other as mates and actually I don't think it would be a particularly healthy thing if we tried to become personal mates," he says. "I don't think a coalition works unless you have a very careful balance between mutual respect and civility and also a certain hardness, as at the end of the day you are representing different views."

I've heard that they play tennis together. "No, no – well, er, I think we've played one game of tennis. Of course we meet from time to time but it's always basically to talk about what we're doing in government."

Who won?

“Ah no, that's a state secret," he jokes. (Cameron won.)

Earlier, at my pre-interview briefing, Clegg's adviser Richard Reeves, the former head of Demos, characterised being in the coalition as like being in a marriage – you both get to know instinctively which are the no-go areas.

Clegg concedes that there are "some areas where we flatly disagree" with the Tories, such as on Europe ("I think you can't make sense of this world unless you work together with other folk in the European neighbourhood") and taxation ("Our reflexes as Lib Dems are to try to give tax breaks to people on middle or lower incomes, whereas traditionally they are more interested in trickle-down economics"), but denies that there are "no-go areas". "Look, we're on completely opposite sides of the fence on the AV referendum."

He refuses to concede that signing the pledge to vote against an increase in university tuition fees before the election was a mistake. "That would be a cop-out. I did it. And I have a rather old-fashioned belief that you've got to stand by what you've done and take the consequences, good or bad." He insists that it was not one of his main manifesto priorities anyway. "I didn't even spend that much time campaigning on tuition fees."

Instead, he says, he spent "every single day and every single interview talking about the four things that were on the front page of the manifesto – namely the pupil premium, two and a half million quid for disadvantaged kids; changing the tax system, so you don't pay tax on your first £10,000; political reform; and sorting out the banks and rebalancing the economy."

That's all very well, but given that the Lib Dems are only ever likely to be in government as part of a coalition, how will he deal with pledges made in future election campaigns? Will there be pledges with caveats, depending on which party he clambers into bed with next? "I think that we need to be clearer about what are the really big, big priorities."

After his capitulation on tuition fees, there are many who now fear that nothing is sacred for the Lib Dems. He denies this. "If the Conservatives wanted to become as authoritarian as Blair and New Labour, I wouldn't have it – but it wouldn't happen, as it couldn't happen with us in [the coalition]."

Clegg is emphatic that he will not allow the Tories to disempower the Lib Dems' much-loved European Court of Human Rights. The problem with being in a coalition government is that it acts as a gag. There are times in the interview when Clegg looks so pained as to remind me of Colin Firth in the opening scenes of The King's Speech, particularly when issues of Rupert Murdoch and phone-hacking come up. I know what he'd have said if he were in opposition. The Lib Dems were always very critical of the Cameron-Murdoch cabal. Some Lib Dem MPs were victims of phone-hacking by the News of the World.

“My thoughts are," he begins haltingly, "that it has all come out much more into the open since the police investigation . . . and I think, you know, since those days it is becoming much more out there, and quite rightly. I've always said that the police have got to investigate and the CPS [Crown Prosecution Service] have got to take action. Look, I don't follow every twist and turn . . ." His press secretary looks up for the first time.

What of those, such as the Labour MPs Chris Bryant and Tom Watson, who believe that the Murdochs have too much power and influence over politicians? There's a long pause. "I think that the days when newspaper barons could basically click their fingers and governments would snap to attention have gone," he says.

Clegg is exceptionally loyal to David Cameron – I expect he is a loyal man by nature, not design – but there's a fine line between being loyal and sounding plain disingenuous. So, what does he think of the dinner party hosted over Christmas by News International's chief executive, Rebekah Brooks, at her Cotswolds home, attended by the Camerons and James Murdoch?

“I don't know anything about Oxfordshire dinner parties," he says. Of course he does. Everyone in politics knows about the get-together of Brooks, Cameron and Rupert Murdoch's son, and most agree that the timing of it was inappropriate, given that there was a criminal investigation under way over phone-hacking in the Murdoch empire, as well as ongoing negotiations with the regulatory authorities over the ownership of BSkyB.

“Well, I'm assuming that they weren't sitting there talking about News International issues," says Clegg. "Look, you're putting me in a very awkward spot. If you've got an issue with it, speak to Dave. I don't hang out in Oxfordshire at dinner parties. It's not my world. It's never going to be my world."

He looks pained. I feel sorry for him and I can't help telling him so. I was married to a politician and I remember the constant self-censorship and, in my case, the gaffes. I get the impression that Nick Clegg is an honest, straightforward man in a dishonest, unstraightforward world, in which nobody can say what they really think.

An interruption offers some blessed relief. A beaming middle-aged woman who has spotted Clegg on the train passes a note to his aide. It reads: "I couldn't resist such a unique opportunity to say, 'Stick With It!' The vast majority of us think the coalition are doing the right thing. We know it's tough but it's very necessary. All the best."

The press secretary looks triumphant. Clegg looks momentarily less beleaguered. He thanks the woman graciously and just as I am wondering if it was a set-up, Clegg jokes that it was. He often gets support from the public, he says, but the difference is that these days people whisper their congratulations, "as if it's a guilty secret saying anything nice about Nick Clegg". He should watch those slips into the third person – an early sign that a person is losing touch with reality.

Clegg was a strong opponent of the war in Iraq and for that he earned many supporters. His backing of the "surge" and British forces' continued presence in Afghan­istan is therefore surprising. There are rumours, which he denies, that he wanted to call for an immediate withdrawal of troops but that the former Lib Dem leader Paddy Ashdown, an ex-marine, persuaded him not to.

“In a sense," Clegg says, "we have brought our ambition to a much more realistic level. We've now got an exit date, which we didn't have before, and a much better set of weapons on the ground. And crucially you've got the British government saying to [President Hamid] Karzai – who I had dinner with recently – this cannot be won militarily. Once you're in that far and you've had that many people die and be maimed, I think it would be morally questionable to cut and run overnight."

It is hard to avoid the conclusion that the real reason we continue to pour money into a war with no clear goals – and continue to line the roads of Wootton Bassett – is so that those in power will be able to keep on claiming that "they did not die in vain".

“Look, it's never perfect. It's not a neat world," says Clegg. He is above all a pragmatist for whom coalition, foreign policy and life are a balancing act. He accepts that there are moral problems with supporting Karzai's government, which has no authority outside the Afghan capital, Kabul, and which, according to the Transparency International corruption index, was last year the second most corrupt in the world. "Exactly – that's where it gets messy and imperfect."

Clegg is pleased to have "got more balance into the debate on Israel in the party". While he is "undimmed" in his criticism of Israel's illegal settlement activity and his "absolute horror of what is a humanitarian catastrophe in Gaza", he stresses that "Israel has legitimate security issues in a region where there is a threat to its existence".

He denies that there is a fundamental incompatibility between the west's rhetoric about democracy and our need for oil. "Do we have vital economic self-interest to keep lights on? Yes. Do I think that should be won at the cost of always being on the side of people who want to express themselves and want democracy? No."

He refuses to be drawn on whether he thinks it was bad timing for Cameron to tour the Middle East on a "UK trade mission"- a euphemism for peddling arms to despots – at a time when there are widespread protests in favour of democracy in the region. He will say, though, that the business of selling arms represents "a horrendous dilemma".

That we have sold arms to repressive regimes – tear gas grenades to Bahrain, armoured personnel carriers to Saudi Arabia, crowd-control ammunition to Libya – is "of course wrong", he agrees. "That's why we've suspended scores and scores of export licences. What guarantee do you have when you export product X to country Y, who seem totally hunky-dory, totally peaceful, and what happens when the country goes belly up? What we're doing is pragmatic rather than pure."

Even the language Clegg uses is moderate and qualified, interspersed with phrases such as "kind of" and "on the other hand" as well as rhetorical questions and unfinished sentences. He's unhyperbolic and ambiguous in a way that must be alien to most Tories. Whereas Cameron strikes me as a man with almost no self-doubt, Clegg seems more self-questioning and less bombastic. I suspect that he is as accom­modating and good at compromise in his marriage as he has been politically.

He smiles for the first time when he tells me that his Spanish wife, Miriam, has "got wonderfully strong opinions". It's clear for a start who chose the names for their three children, Antonio, Alberto and Miguel Clegg. They are being brought up as Roman Catholics, even though Clegg has said he is an atheist. The children are bilingual, speaking both Spanish and English fluently.

At one point, it was assumed that Miriam would be the one with the big career and he would be the thinker and take care of their children. After his eldest son was born, Clegg says: "Miriam was in a particularly intense period of her career and I was in a particularly relaxed period of mine . . . coming to the end of my time as an MEP, so I was very, very involved. I wasn't the primary parent – Miriam would get very annoyed if she were to read that – but I was very involved and you carry that on with you."

He has successfully managed to keep his family out of the spotlight, "to create a firewall" between his world and theirs, although he worries constantly that "what I am doing in my work impacts on them emotionally, because my nine-year-old is starting to sense things and I'm having to explain things. Like he asks, 'Why are the students angry with you, Papa?'"

Clegg refuses "to play politics" with his children, or to say whether or not they will go to a private school. While he's not "ideologically opposed to fee-paying schools existing", he is offended by the notion that it would be his decision alone, rather than one he would reach with Miriam. "I go: hang on a minute – what century are we living in?"

The same applies to what he might do in the future. He certainly does not want to be in politics all his life. "I think that's deeply unhealthy. I look at those people that got into politics when they were 16 and are still at it in their late sixties and think, 'My heavens above!'" Judging by the most recent opinion polls, he may not have the luxury of choice. Either way, he says, Miriam has made "masses of sacrifices putting up with me and politics" and this will be something they decide on together. He'd like to think, though, that he would go into education.

He is besotted by his "three lovely boys" and is most proud "by a long shot" of the family life he has created with Miriam. They manage to lead a relatively normal life, "not in a bunker in Westminster", and he tries to pick his children up from school and put them to bed at night at least two or three times a week.

He regrets that sometimes he doesn't always get the balance right, which makes him "quite miserable" and unable to do his job properly.Sometimes he has to tell them white lies if he is stuck in a meeting. At home, in the evenings, he likes to read novels and says he "cries regularly to music."

I receive a snapshot of his family life when, after the interview is over, I am invited to dine with other journalists at Chevening, the grace- and-favour house in Kent that Clegg shares with William Hague. Clegg arrives two hours late – he's been in protracted discussions over Libya – and looks corpse-like with exhaustion. The contrast with his vibrant, pretty wife, with her big bawdy laugh, could not be more stark. His children seem delightful – and delightfully normal.

Clegg has been accused of selling out, of providing a yellow fig leaf for the Tories' less attractive bits. But I expect that he would see opting out of the coalition or leaving politics altogether as the biggest cop-out of all. He is not consumed by politics – he has a fulfilling life away from Westminster – but he seems to have an old-fashioned sense of duty and believes that, without him there in the cabinet, the Tories would be up to far more of their old tricks. He might well be right – but will he be so easily forgiven by the voters?

“I have a faintly romantic belief that if over five years I just keep steadily trying to do the best I can, with all the difficult dilemmas we face, with not very much money, all those kinds of things . . . we will kind of come through. I think if people see that someone is trying to do the right thing and maybe they're not entirely succeeding, they kind of will go with you. And that's all you can do."

He suddenly looks very, very sad. A week later I glimpse him on television, on the front bench on Budget Day. Cameron sits to his left, looking ruddy and shiny, straight off the playing fields, ready for an interminable life of "Yeah, yeah, yeah" in the Commons. Clegg, by contrast, looks like he's in black and white – lost and out of place.

Later that evening, I get a text from his press secretary, offering me "a full copy of the note that lady passed on the train". He thought I might like it for my piece, "in case it needs some colour".

Jemima Khan is associate editor of the New Statesman

This article first appeared in the 11 April 2011 issue of the New Statesman, Jemima Khan guest edit

NEAL FOX FOR NEW STATESMAN
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They know where you live

Imagine your house being raided by armed police. That’s what happened to Mumsnet’s Justine Roberts after she fell victim to an internet hoaxer.

At around midnight on Tuesday 11 August 2015, a man dialled 999 to report a murder. A woman had been killed in her London home, he said, before hanging up without offering his name. A second call followed. This time, the man claimed to be the killer. He told the operator that he had now taken the woman’s children hostage at the Islington address. They were locked with him inside a room in the house, he said. The police responded with reassuring speed. Fifteen minutes later, eight officers, five of them armed with automatic weapons, accompanied by saliva-flecked dogs, arrived at the scene and took up position in neighbouring front gardens. When one officer banged on the front door of the house, the team was greeted, moments later, not by a masked murderer but by a blinking and bewildered au pair.

Justine Roberts, the woman whom the caller claimed to have killed, was in fact nearly 2,000 kilometres away – in Italy, holidaying with her husband and children. After explaining this to the police, the au pair called Roberts, who assumed that the incident was an unfortunate misunderstanding, one that could be unpicked after the vacation. It was no mistake. Roberts had been the victim of “swatting”, the term given to a false emergency call designed to bait an armed unit of police officers to storm someone’s home. It wasn’t until a few days later, as the family was preparing to return to London, that Roberts discovered that she had been the target of a planned and sustained attack, not only on her household, but also on her business.

Roberts is the founder of Mumsnet, the popular British internet discussion forum on which parents share advice and information. A few days before the swatting incident, members of 8chan, a chat room that prides itself on being an open, anonymous platform for free speech, no matter how distasteful, had registered accounts on Mums­net with the aim of trolling people there. When legitimate Mumsnet users identified and then ridiculed the trolls, some retreated to 8chan to plot more serious vengeance in a thread that the police later discovered. Roberts wasn’t involved in the online skirmish but, as the public face of the site, she was chosen as the first target.

After the initial armed response, Roberts’s perception was that the police were unconcerned about the swatting attack. “We were told that there was no victim, so there was not much that could be done,” she told me. The hoax caller, however, was not finished. In the days after the incident, there was chatter on Mumsnet and Twitter about what had happened. A Mumsnet user whom I will call Jo Scott – she requested anonymity for her own safety – exchanged heated messages with a hacker who claimed responsibility for the 999 call.

“It descended into jokes and silliness, like many things do,” Scott said. “I didn’t take it seriously when the hacker said he had big surprises in store.” She doesn’t believe that what happened next was personal. “I think I was just easy to find.”

A few days after police were called to Roberts’s home, Scott was in her bedroom while her husband was sitting downstairs playing video games. At 11pm, she heard a noise outside. “I looked out of the window and saw blue flashing lights in the street,” she recalled. “I could hear shouting but I didn’t pay it much notice.” Then she heard her husband open the front door. Police rushed into the house. An armed officer shouted upstairs, asking Scott if she was hurt. When she replied that she was fine, he told her to fetch her two young children: he needed to see them. Scott shook her sons awake, explaining, so as not to alarm them, that the police had come to show the boys their cars. As the three of them went downstairs, the officers swept up through the house, repeatedly asking if there were any weapons on the property.

“I was beyond confused by this point,” Scott said. “Everyone was carrying a gun. They had little cutaway bits so you could see the bullets. My eldest asked one of the officers if he could have a go on his gun and went to touch it.”

As Scott sat with an officer downstairs, she asked what had happened to her husband. “I later found out that the noises I’d heard were the police calling for him to come outside,” she said. “He dropped the PlayStation controller as he left the room. It was only later that we realised it’s a good job he did: in the dark, the controller might have looked like a weapon.”

Outside, Scott’s husband had been surrounded and arrested. Other police ­officers were on the lookout in the front gardens of nearby properties, having warned the couple’s neighbours to stay indoors, away from their windows. “One of the officers said it was beginning to look like a hoax,” Scott said. “Then he mentioned swatting. As soon as he said that word, I twigged that I’d seen the term that day on Twitter in relation to the Mumsnet hack.”

***

The term “swatting” has been used by the FBI since 2008. “Swat” is an acronym of “Special Weapons and Tactics”, the American police squads routinely called to intervene in hostage situations. It is, in a sense, a weaponised version of a phoney order of pizza, delivered as a prank to a friend’s home, albeit one that carries the possibility of grave injury at the hands of police. For perpetrators, the appeal is the ease with which the hoax can be set in motion and the severity of the results. With a single, possibly untraceable phone call, dialled from anywhere in the world, it is possible to send an armed unit to any address, be it the home of a high-profile actor whom you want to prank or that of someone you want to scare.

In America, where swatting originated, the practice has become so widespread – targets have included Tom Cruise, Taylor Swift, Clint Eastwood and the Californian congressman Ted Lieu – that it is now classed as an act of domestic terrorism. In the UK, where Justine Roberts’s was one of the first recorded cases, swatting is classed as harassment, though that may change if these and other forms of internet vigilante attacks, such as doxxing, become increasingly commonplace.

Doxxing involves the publication of someone’s personal details – usually their home address, phone numbers, bank details and, in some cases, email address – on the internet. It is often the prelude to swatting: after all, the perpetrator of a hoax cannot direct the police to the target’s home address until this is known. (During the week of the Mumsnet attacks, one of the perpetrators attempted to locate another target using their computer’s IP address, which can identify where a person is connected to the internet, often with alarming precision. Their calculation, however, was slightly out; police were called to a neighbour’s address.)

Though doxxing has a less dramatic outcome than swatting, the psychological effects can be just as severe. For victims – usually people who are active on the internet and who have outspoken opinions or who, in the eyes of an internet mob, have committed some kind of transgression – the mere threat of having their personal information made available on the web can cause lasting trauma. A Canadian software developer whose home address, bank details, social security number and email history were published online in 2014 told me that he now keeps an axe by his front door. “I still don’t feel safe here,” he said. “It’s terrifying.”

Christos Reid, a social media manager for a software company, was doxxed last year. Reid’s information came from a website he had registered seven years earlier. “I woke up one morning to find a tweet announcing my personal details,” he told me. When he asked the Twitter account holder to take down the address, he was told to commit suicide. Reid said he was “OK for about half an hour”; but then, after he went out, he broke down in the street. “I’ve become more paranoid,” he said. He no longer gives out business cards with personal information.

Reid lives in London, but at the time of the doxx he was attending an event in Nottingham, home to the British police’s largest cybercrime division. He was impressed with the police response, even though they told him that they had not heard of the term “doxxing” before. “I was interviewed by two separate people about my experiences who then compiled everything into a case file and transferred it to the Met. When I arrived home, an officer visited me to discuss what happened and my options.”

The policeman explained harassment law to Reid, and offered advice on how to improve security at his flat and what to do if someone hostile turned up at the address. Reid shouldered the repercussions of what had happened alone; no suspects were identified. A spokesperson for the Metropolitan Police similarly said that although detectives from Islington CID have investigated the swatting attacks made on Roberts and Scott, no suspects have been identified “at this time”, even as “inquiries continue”.

Doxxing may seem to be a mild form of harassment but it carries with it an implicit threat of impending violence; the worrying message is: “We know where you live.” Unlike swatting, which is always malicious, doxxing is sometimes viewed by its perpetrators as virtuous. In November 2014, hackers claiming to be aligned with the internet group Anonymous published personal information allegedly belonging to a Ku Klux Klan member from Missouri. The hackers said that their action was a response to the KKK’s threat to use lethal force against demonstrators in the city of Ferguson, Missouri, protesting against the killing of the unarmed black teenager Michael Brown by a white police officer. In January 2015 hackers claiming to be from Isis took over US Central Command’s Twitter account and posted information about senior military officers, including phone numbers and email addresses. In each case, those carrying out the doxxing believed, however mistakenly, in the virtue of their actions and hoped that the information could be used to bring punishment or ruin to the subject.

The term “doxxing” may be new but the practice is an old one. The Hollywood blacklist revealed the political beliefs and associations of actors and directors in the late 1940s as a way to invite shame, deny employment and dissuade others from following their example. “But it has become a lot easier to find people’s private details with the help of the internet,” Jeroen Vader told me. Vader owns Pastebin, a website that allows users to upload and distribute text documents, and where much of the personal data is anonymously uploaded and shared. “People post their private information on social networks,” he said. “A lot of people aren’t aware that their information is so easily available to others.”

In Justine Roberts’s case, the perpetrator may not even have needed to look at social networks to mine her personal information. “If you’re on the electoral roll, you’re easy to find,” she said. “There’s not much you can do to stop people getting hold of your data one way or another, whether it’s for nefarious reasons or simply to better advertise to you. We live in a world that is constantly trying to gather more information about us.”

Jeroen Vader said he has noticed an “upward trend” in the number of doxxing posts uploaded to Pastebin in recent months, but insisted that when someone uses the site’s abuse report system these offending posts are removed immediately.

Across social media companies, action is more often reactive than proactive. Victoria Taylor, a former director at Reddit, one of the largest community-driven websites in the world, said that the rule against publishing other users’ personal information has been “consistently one of the site’s most basic policies” and that “any violation of this rule is taken extremely seriously by the team and community”. Still, she was only able to recommend that victims of doxxing send a message to the site’s administrators. Similarly, when asked what a person can do to remove personal details that have been published without permission, a Twitter spokesperson said: “Use our help form.”

The spokesperson added: “There has def­initely been an overall increase in doxxing since 2006, both on Twitter and on the internet more generally.” She attributed this rise to the emergence of search engines such as Intelius and Spokeo, services designed to locate personal information.

***

The surge in the number of dox­xing and swatting attacks is in part a result of the current lack of legal protection for victims. Confusion regarding the law on doxxing is pervasive; the term is even not mentioned in either US or European law. In a tutorial posted on Facebook in 2013, the writer claims: “Doxxing isn’t illegal as all the information you have obtained is public,” and adds: “But posting of the doxx might get you in a little trouble.”

Phil Lee, a partner in the privacy, security and information department of Fieldfisher based at the law firm’s office in Silicon Valley, said that differing privacy laws around the world were part of the problem. “Various countries have laws that cover illegal or unauthorised obtaining of data. Likewise, some of the consequences of releasing that data, such as defamation or stalking, cover elements of what we now term doxxing. But there is no global law covering what is a global phenomenon.” Indeed, Roberts believes that her London address was targeted from America – the 999 call was routed through a US proxy number.

One challenge to creating a law on doxxing is that the sharing of personal information without permission has already become so widespread in the digital age. “If a law was to state something like, ‘You must not post personal information about another person online without their consent,’ it wouldn’t reflect how people use the internet,” Lee said. “People post information about what their friends and family members have been doing all the time without their consent.

“Such a law could have a potentially detrimental effect on freedom of speech.”

Lee believes that a specific law is unnecessary, because its potentially harmful effects are already covered by three discrete pieces of legislation dealing with instances where a person’s private information is obtained illegally, when that information is used to carry out illegal acts and when the publication of the information is accompanied by a threat to incite hatred. However, this does not adequately account for cases in which the information is obtained legally, and then used to harass the individual in a more legally ambiguous manner, either with prank phone calls or with uninvited orders of pizza.

Susan Basko, an independent lawyer who practises in California and who has been doxxed in the course of her frequent clashes with internet trolls, believes that the onus should be on the law, rather than the public. She points out that in the US it is a crime to publicise information about a government employee such as their home address, their home and cellphone numbers, or their social security number, even if the information is already online. “This law should apply to protect all people, not just federal employees,” she said. “And websites, website-hosting companies and other ISPs should be required to uphold this law.”

Basko said that doxxing will continue to increase while police have inadequate resources to follow up cases. For now, it is up to individuals to take preventative measures. Zoë Quinn, an American game designer and public speaker who was doxxed in 2014, has launched Crash Override, a support network and assistance group for targets of online harassment, “composed entirely of experienced survivors”.

Quinn, who spoke about the problem at a congressional hearing in Washington, DC in April last year, recently posted a guide on how to reduce the likelihood of being doxxed. “If you are worried you might some day be targeted,” she wrote, “consider taking an evening to stalk yourself online, deleting and opting out of anything you’re not comfortable with.”

Both Scott and Roberts have changed their privacy habits following the attacks. Scott is more careful about interacting with strangers online, while Roberts uses scrambler software, which ensures that she never uses the same password for more than one online site or service.

For both women’s families, the effects of their encounters with armed police have also lingered. When one day recently Roberts’s husband returned home early from work, the au pair called the police, believing it was an intruder. And Scott is haunted by what happened.

“What if my husband had made a sudden move or resisted in some way? What if my eldest had grabbed the gun instead of gently reaching for it? What if people locally believed that my husband did actually have guns in the house?” she asks. “I don’t think the people making these sorts of hoax calls realise the impact.” 

This article first appeared in the 28 April 2016 issue of the New Statesman, The new fascism