Morning Call: pick of the papers

The ten must-read comment pieces from this morning's papers.

1. NHS enemies will declare the service broken. But it is not (Guardian)

Mid Staffs will be used to justify further reforms – and of the very kind that contributed to that horror in the first place, says Polly Toynbee.

2. Gove may have lost a skirmish, but he’s winning the war (Daily Telegraph)

The GCSE setback for Gove is proof that he is daring to try something new, says Fraser Nelson.

3. Leave things to the professionals, Mr Gove (Independent)

The Education Secretary almost managed to make his climbdown on the EBC look like part of a bigger masterplan, writes Melissa Benn. Almost, but not quite.

4. The NHS is run for the staff, not the patients (Times) (£)

It’s not heresy to demand that hospitals treat people like customers, says Philip Collins. More listening would have meant fewer deaths.

5. A case to reset basis of monetary policy (Financial Times)

The current regime is meant to stabilise inflation and help stabilise the economy, writes Martin Wolf. It has failed.

6. Tunisia is no longer a revolutionary poster-child (Guardian)

Tunisia's revolution was held up as a model, writes Rachel Shabi. But rising political violence is a real threat to progress.

7. Held back by the Lib Dems... yet again (Daily Mail)

By wrecking Michael Gove's GCSE plan, the Lib Dems have – once again – blocked a reform this country desperately needs if it is not to become an economic also-ran, says a Daily Mail editorial.

8. Intervention: the US won’t, Europe can’t (Financial Times)

Europeans have caught the bug just as the US has shaken it off – but they lack the means, writes Philip Stephens.

9. Bank of England: Mark Carney's circus (Guardian)

Carney's testimony to Treasury select committee made clear that a classic British evolution is the most that is likely to be on the cards, says a Guardian editorial.

The re-re-naming of Stalingrad and Spielberg's latest film Lincoln are both examples of how we revise our national history to suit the needs of the current times, writes Mary Dejevsky.

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Want to know how you really behave as a doctor? Watch yourself on video

There is nothing quite like watching oneself at work to spur development – and videos can help us understand patients, too.

One of the most useful tools I have as a GP trainer is my video camera. Periodically, and always with patients’ permission, I place it in the corner of my registrar’s room. We then look through their consultations together during a tutorial.

There is nothing quite like watching oneself at work to spur development. One of my trainees – a lovely guy called Nick – was appalled to find that he wheeled his chair closer and closer to the patient as he narrowed down the diagnosis with a series of questions. It was entirely unconscious, but somewhat intimidating, and he never repeated it once he’d seen the recording. Whether it’s spending half the consultation staring at the computer screen, or slipping into baffling technospeak, or parroting “OK” after every comment a patient makes, we all have unhelpful mannerisms of which we are blithely unaware.

Videos are a great way of understanding how patients communicate, too. Another registrar, Anthony, had spent several years as a rheumatologist before switching to general practice, so when consulted by Yvette he felt on familiar ground. She began by saying she thought she had carpal tunnel syndrome. Anthony confirmed the diagnosis with some clinical tests, then went on to establish the impact it was having on Yvette’s life. Her sleep was disturbed every night, and she was no longer able to pick up and carry her young children. Her desperation for a swift cure came across loud and clear.

The consultation then ran into difficulty. There are three things that can help CTS: wrist splints, steroid injections and surgery to release the nerve. Splints are usually the preferred first option because they carry no risk of complications, and are inexpensive to the NHS. We watched as Anthony tried to explain this. Yvette kept raising objections, and even though Anthony did his best to address her concerns, it was clear she remained unconvinced.

The problem for Anthony, as for many doctors, is that much medical training still reflects an era when patients relied heavily on professionals for health information. Today, most will have consulted with Dr Google before presenting to their GP. Sometimes this will have stoked unfounded fears – pretty much any symptom just might be an indication of cancer – and our task then is to put things in proper context. But frequently, as with Yvette, patients have not only worked out what is wrong, they also have firm ideas what to do about it.

We played the video through again, and I highlighted the numerous subtle cues that Yvette had offered. Like many patients, she was reticent about stating outright what she wanted, but the information was there in what she did and didn’t say, and in how she responded to Anthony’s suggestions. By the time we’d finished analysing their exchanges, Anthony could see that Yvette had already decided against splints as being too cumbersome and taking too long to work. For her, a steroid injection was the quickest and surest way to obtain relief.

Competing considerations must be weighed in any “shared” decision between a doctor and patient. Autonomy – the ability for a patient to determine their own care – is of prime importance, but it isn’t unrestricted. The balance between doing good and doing harm, of which doctors sometimes have a far clearer appreciation, has to be factored in. Then there are questions of equity and fairness: within a finite NHS budget, doctors have a duty to prioritise the most cost-effective treatments. For the NHS and for Yvette, going straight for surgery wouldn’t have been right – nor did she want it – but a steroid injection is both low-cost and low-risk, and Anthony could see he’d missed the chance to maximise her autonomy.

The lessons he learned from the video had a powerful impact on him, and from that day on he became much more adept at achieving truly shared decisions with his patients.

This article first appeared in the 01 October 2015 issue of the New Statesman, The Tory tide