Slaves to the office

Technology promised to bring an end to the daily grind, but it has only extended the office's reach

I remember being told, around the turn of the millennium, that my days in the office were numbered. Clever technology had turned the idea of being chained to a desk from nine to five into an anachronism. Adverts for laptops, cellphones and home-office equipment all suggested that we could dodge the dreaded commute by being mobile and adaptable. Property shows followed downshifters who cashed in the equity on their town houses and happily did their jobs from converted barns in deepest Dorset.

This dream about the end of the daily grind was always a middle-class one, the preserve of those working in the high-status knowledge economies. The more lowly - shop assistants, secretaries, cleaners - have always had to clock on wherever the work is. However, according to the new issue of Social Trends, even the PDA- wielding professionals cannot tear themselves away from the office. The hours may be slightly more flexible, but most workers still commute every day. The office remains the seminal modern workplace, as the proportion of jobs in service industries and public administration continues to rise. Just over a million people enter central London each day during the morning rush hour, an increase of 6 per cent in the past decade. Reports of the death of the office were exaggerated.

Office life is never news because, however unfulfilling it might be, it seems unproblematic and apolitical. Office politics are not real politics; they are petty, gossipy, personal, unchangeable. Office life is invisible to anyone who isn't a part of it. According to the sociologist Ulrich Beck, the dynamics of modern, deregulated econ omies are increasingly hidden in this way: "The place of the visible character of work, concentrated in factory halls and tall buildings, is taken by an invisible organisation of the firm." City-centre offices might serve as the company's brand statement, with their high-rise towers, mirrored-glass walls and welcoming atriums. But the essential drudgery takes place where land and labour are cheap: in anonymous, shed-like buildings in out-of-town office parks, surrounded by parking lots and security barriers, without even an identifying logo outside.

Given that this kind of mundane existence is how many people fill their days, it is odd that we reflect so little on its history and politics. With a few exceptions, such as C Wright Mills and David Lockwood in the 1950s, sociologists have steered clear of office life, preferring to focus on more obvious forms of social inequality. It has mainly been left to creative writers to cover this terra incognita.

In 1970, when Jonathan Gathorne-Hardy published a novel-cum-essay called The Office, his tone was almost valedictory. The British office was "a large squat nanny, waiting comfortably there to gently fuss me with all the details of her tiny, cosy world". This netherworld of tea trolleys, afternoon naps and loyal retainers seemed like the last refuge of a hidebound, backward-looking nation in gentle decline. By contrast, the most perceptive of contemporary writers on the office, such as Ricky Gervais and Joshua Ferris, have seen it as a strange amalgam of the backward-looking and the cutting-edge. Their theme is the tension between the tedium of office life and the happy-clappy motivational rhetoric that permeates modern work culture.

Although it portrays itself as groundbreaking and revolutionary, there is nothing new about this motivational school of management. It originated in the 1920s as human relations theory, which argued that workers are more productive when they feel involved in decision-making. After the Second World War, William H Whyte noted the rise of a management style that sought moral legitimacy through its emphasis on the employee's "personality" and "soul". Whyte's "organisation man" was suspicious of authoritarian leadership and viewed the group as the appropriate space for negotiating and resolving problems. But, as Whyte noted perceptively: "If every member simply wants to do what the group wants to do, then the group is not going to do anything." He invented a term, "groupthink", to describe the forms of irrational collective psychology that developed in office cultures in which the overriding aim was consensus.

By the early 1980s, human-relations management had mutated into an evangelical concept: corporate culture. In their book In Search of Excellence (1982), Tom Peters and Robert H Waterman argued that the best companies had strong cultures in which all employees felt part of the firm and bought in to a common ideal. This book, the first management text to make the New York Times bestseller list, appeared at an opportune moment - in the middle of a recession in America, when the Japanese work model of company songs and other rituals of belonging seemed to be the future. Britain was also going through a recession at the time, as well as supposedly suffering from the more chronic "British disease" of mediocre management and demotivated workers. Fostering a strong corporate culture, par ticularly by urging workers to have a positive, can-do attitude, soon became a ruling motif in transatlantic business life.

This Americanisation of British work culture sought to make the office a more congenial and informal place. It jettisoned the most visibly hierarchical rules and relationships; tore down the walls to make open-plan spaces; and frowned on status markers such as reserved parking, corner offices and power desks. I wonder if the reason for the success of "business" programmes such as The Apprentice and Dragons' Den is that they offer a compensatory mythology that dismis ses this egalitarian culture as wimpish evasion. "Sir" Alan Sugar has all the usual accoutrements of status, from a higher-backed chair to a swanky boardroom policed by a secretary on intercom. At least, that is what his skyscraper, television-set workplace is like; Amstrad's actual HQ in the Essex suburbs is never shown.

In most modern offices, there is no macho manager who theatrically declaims "I'm out" or "You're fired". The problem is rather the lack of an obvious chain of command when workers are less sure about their status and roles, and rewards are so fluid and uneven. When tough managerial choices such as redundancies need to be made, it is much easier to blame abstractions - the need to maintain share prices, the impact of new technologies, the unbuckable global markets - than people or politics.

This touchy-feely culture is encapsulated in a near-universal feature of the modern workplace: the employee's annual appraisal or "performance review". (It is difficult to imagine Alan Sugar or Dragons' Den's Duncan Bannatyne ever conducting one.) The appraisal encourages employees to reflect on and take control of their own working lives, but combines this with subtle forms of psychological surveillance.

The soft issues about sharing information and giving you "the training and skills you need to do your job effectively" have become all mixed up with the hard issues about monitoring workers' performance and profit margins.

Dishonesty of office life

In a classic scene from The Office, David Brent helps the lugubrious Keith complete his appraisal form. Brent asks Keith a series of questions using the now ubiquitous sliding scale devised by Rensis Likert in his 1961 book, New Patterns of Management ("Not at all", "To some extent", "Very much so", "Don't know"). Keith answers "Don't know" to every question and then, when he is asked to pick a different response, has forgotten the question. Brent repeats the various options, his growing impatience exposing the process as a charade. It is a brilliant scene because it points to something far more insidious than the Darwinian struggles on The Apprentice: the dishonesty of office life. It constantly wastes our time because it insists on the formulation of "strategic goals" for the most routine tasks, and because it refuses to be open about the inequalities of work.

In the modern workplace, every employee has to be on-message, familiar with mission statements and benchmark standards, working towards pre-agreed aims of increased "customer satisfaction" and "shareholder value". The desk bound job of Whyte's organisation man has been replaced by the time-consuming activity of consensus-building. Despite all those predictions about the imminent arrival of the paperless office, paperwork has increased, as the need to keep people in the loop creates an avalanche of ritualistic memos, emails and reports.

The American cultural critic Thomas Frank sees motivational management as part of what he calls "market populism" - the contemporary orthodoxy that unregulated markets are egalitarian, helping to sweep away outdated hierarchies and inefficient bureaucracy. For Frank, motivational management is a form of public relations for this deregulated market. It bangs on about flexibility and self-management in order to sugar the pill of downsizing, outsourcing and short-term contracts.

In a period of declining union power and minimal government intervention, when executives command unprecedented power and spectacular salaries, management gurus have the chutzpah to spout off endlessly about employee "consultation" and "empowerment". This new kind of "cool" capitalism - which values flattened hierarchies and creative teamwork - has taken on board the left's familiar critique of capitalism as alienating and conformist. It has created a workplace where friendliness and informality are encouraged, but where inequalities are simply taken for granted.

The injustices of the modern office are not immediately obvious. On the surface, it is an agreeable, non-confrontational place where sociability and networking are crucial. The rationale goes like this: as companies use technology to automate their routine tasks, or farm them out to low-status workers in back offices, higher- status workers are left with more complex tasks that can only be conducted in teams.

Many offices now have "break-out areas" or "magnet facilities" with cafe-style tables and chairs, a decor and ambience clearly influenced by the cappuccino culture of the high street. The office has become an important place for people to meet and make friends, particularly when they are more likely than ever before to be single, and less likely to be involved in social networks outside of work. But this kind of creative, interactive office life is still work - with all its unfairness and compromises.

Work-life balance

The decline of formal office hierarchies comes at the cost of uncertainty about where work begins and ends. The academic Andrew Ross calls it "no-collar" work. Its first-name etiquette and dress-down culture tend to blur the distinctions between the office and our social lives, reframing work as an "existential challenge" and enlisting "employees' freest thoughts and impulses in the service of salaried time". When work is supposed to be this fulfilling, it is potentially endless. As Ross discovers, it is the higher-status workers with the most flexible working arrangements who are putting in the 70-hour weeks.

One of the main obstacles to a "work-life balance" - a buzz-phrase whose obvious desirability is matched only by its bland indefinability - is dealing with this psychological hold that the office has on our daily lives. Until we do that, the newer technologies, such as palmtops and BlackBerries, will not make it easier to escape the office; they will just teleport the office on to the commuter train, into the home and on to the street. Then the office will be everywhere.

Joe Moran is a reader in cultural history at Liverpool John Moores University

"Queuing for Beginners: the Story of Daily Life from Breakfast to Bedtime" by Joe Moran is published by Profile Books (£14.99)

This article first appeared in the 18 June 2007 issue of the New Statesman, New Britain - The country Brown inherits

Martin O’Neill for New Statesman
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1966 and all that

A year of World Cup glory, meeting Paul McCartney and eating placenta.

Fifty years ago this Saturday, on 30 July 1966, I was at Wembley. I have my ticket and my programme to prove it. I also have my 1966 ­diary, which I am looking at now. I was 30, weighed ten stone and eight pounds, and my waist was 32 inches – about as hard to believe now as England winning another World Cup final.

I am still in the same house, all these decades later, but my telephone number then was GUL 4685. GUL was short for Gulliver, I can’t remember why. In my list of contacts at the end of my diary is Melvyn Bragg, who was another recent arrival in London from Cumbria, like myself and my wife, on PRO 0790. PRO stood for Prospect, I think, which was the exchange name for somewhere over the river, possibly Kew.

My office number was TER 1234. I always thought that was a great and memorable number. It’s only now, thinking about it, that I realise that TER – meaning Terminus –
probably related to King’s Cross, which the Sunday Times was near in those days.

At the top of the charts in July 1966 were the Kinks with “Sunny Afternoon”, which I can well remember, as it was so ironically chirpy, and Georgie Fame with “Getaway”. I liked Georgie Fame – low-key, cool – but I can’t remember that tune. Both were replaced in August by the Beatles’ “Yellow Submarine”/“Eleanor Rigby”.

My day job in July 1966, on the Sunday Times staff, was writing the Atticus column. It still exists, but in a smaller, more skittery format. Previous incumbents included Ian Fleming, John Buchan and Sacheverell Sitwell, who was reputed to have got free Mateus rosé for life after giving the wine its first mention in an English newspaper.

I had been on the paper since 1960, after spending two years as a so-called graduate trainee journalist, mainly in Manchester, which was a laugh. There was no training and there were no lessons in law. You had a mentor for a few weeks and then you got on with it.

In my first few years as the boy on Atticus, I never had my name in the paper. I had to write dreary paragraphs about who might be our next man in Washington, or the bishop of London, or the master of Balliol, as if I cared. I wanted to write about footballers, gritty northern novelists, pop stars.

When I started at the Sunday Times, I felt for a while that people were prejudiced against me, because I was northern and working class and had gone to grammar school and a provincial university (Durham). Everyone else seemed to have been at Oxbridge and gone to public school.

But this prejudice was all in my head, imagined, just as it had been when I used to go from Durham to visit my girlfriend, Margaret – whom I married in 1960 – at Oxford. I was convinced that some of her posh friends were being condescending ­towards me. Total nonsense, but I had a chip on my shoulder for some years. Gone, all gone, just like my 32-inch waist. (I am now 12 stone and the new shorts I bought last week have a 38-inch waist. Oh, the horror.) If anything, these past 50 years, any prejudice has been in my favour.

Harold Wilson was the prime minister in 1966. His northern accent was even stronger than mine. I still have a letter from him, dated 21 March 1963, after I interviewed him for Atticus. In the letter, he ­describes the 1938 FA Cup final in which Preston beat Huddersfield Town 1-0, scoring in the last minute of extra time. At the bottom of the page, in handwriting, he’d added: “after hitting the crossbar”.

What I remember most about the interview was George Brown, who was deputy to
Wilson as Labour leader at the time, hanging around outside his office, drunk. Marcia Williams, Wilson’s secretary, was going around tut-tutting, making faces, complaining about George. I thought she shouldn’t have done, not in front of me, as I was a total stranger and a hack. (I don’t think we called ourselves hacks in those days, which is the normal, half-ironic self-description today.)

Harold was a football man and also a real know-all, forever boasting about his memory for facts and figures. The contents of this letter illustrate both aspects of his character. It led me later to collect a letter or autograph from every prime minister, going back to Robert Walpole. Only took me ten years.

There is a myth that England’s 1966 win helped Labour stay in power – which does not quite stand up. The general election was in March – four months before the final. But Wilson did milk England’s victory, identifying himself and the nation with our English champions.

It is possible that the reverse effect happened in 1970, when Wilson was chucked out and Edward Heath came in. England’s defeat at the 1970 World Cup by West Germany was just four days before the June general election.

***

I got my ticket for the 1966 World Cup final – for one of the best seats, priced at £5 – from my friend James Bredin, now dead, who was the boss of Border Television. Based in Carlisle, Border covered the Scottish Borders and the Isle of Man. It was a thriving, thrusting regional ITV station, now also deceased.

James’s chauffeur came to pick me up and waited for us after the match, a sign of the importance and affluence of even minor ITV stations. Border contributed quite a bit to the network, such as Mr and Mrs, starring Derek Batey, who presented 450 editions of this very popular national show. Batey was a local lad who started his show business life as an amateur ventriloquist in the little market town of Brampton, Cumbria, before becoming Carlisle’s Mr Show Business. He was so polished – lush hair, shiny suits, so starry, so glittery – that I always wondered why he was not in London, in the West End.

Border TV also produced some excellent documentaries that were networked across the ITV region, two of which I presented. One was about walking along Hadrian’s Wall and the other was about George Stephenson. For a while in the 1970s, I began to think I was going to become a TV presenter, despite being not much good. I was lousy at acting, which you need for television, and disliked asking questions to which I already knew the answers. And it took so much time. For each programme, we spent eight weeks on location with a crew of eight, just to make a one-hour documentary. Now they
do docs in a week with just two people.

For half an hour, I also imagined that I was going to become a playwright. In 1967, I had a play in the BBC’s Wednesday Play slot, awfully prestigious at the time, called The Playground. It was one of those shows that were filmed live and then wiped, so I have never seen it since, nor has anybody else. I blamed that for blighting my playwriting career, though till I was looking in my 1966 diary and saw that I was working on that play, I’d forgotten about its existence. As we go through life, we forget all the paths not trodden.

I’ve boasted endlessly about being at the 1966 Wembley final, and it was so exciting, but I can’t remember many of the details. I must have been aware of Geoff Hurst’s second goal being a bit dodgy, as there were loud complaints from the German fans, but as Sir Geoff, as he then wasn’t, went on to score a third goal, it didn’t really matter. At the time, I considered that the England-Portugal semi-final had been a better game, with our Bobby Charlton scoring two goals against one from Eusebio, but of course winning a final is winning a final and the excitement and the patriotic pride continued for weeks and months. We felt as if it had been our right to win – after all, did we not give the game to the world, lay down the first rules, show all those foreigners how to play our game?

The result was that we usually ignored all the new ideas and developments that were emerging from Europe and South America, carrying on with our old ways, stuffing our faces with steak before a game and knocking back six pints afterwards, a bit like Alf Tupper in the Rover comic. He lived on fish and chips, but on the race track he could beat anyone.

Those funny Continental players started playing in funny lightweight boots, more like slippers or ballet shoes, which seemed barmy to us. How we scoffed. How can you play properly, far less kick someone properly, unless your ankles are encased in hard leather as tough as steel? Who cared if they weighed a ton, especially in wet weather? We Brits were tough.

The top First Division stars of 1966 earned about £200 a week, including bonuses, and lived in £20,000 houses, semi-detached, on new estates with Tudor overtones. The top players drove Jaguars. But most were lucky to afford a Ford Cortina. I had one myself for a while. Awfully smart, or so I thought at the time.

Their basic wages were little more than double that of the best-paid working men, such as a foreman bricklayer or a successful plumber. Their neighbours on their estates were bank mangers or salesmen, a higher scale socially than their own background, but still fairly modest. Not like today. Footballers don’t even have neighbours any more. They are cocooned in their own gated mansions, with personal staff, gardeners, nannies, accountants, lawyers, agents.

Yet despite their modest lifestyles in those days, there were celebrity players, such as Bobby Moore, Bobby Charlton and, before them, Billy Wright, all household names, loved and admired, recognised everywhere.

None of them had an agent in 1966. The nearest thing to it was the system that operated if a team got to the FA Cup final. They would then agree to divvy up the peripheral proceeds, such as money from giving newspaper interviews, posing for staged corny photographs, opening shops, or selling their spare tickets to touts (which they were not supposed to do). They’d appoint some dodgy friend of one of the senior players to arrange the deals and collect the monies for them. Times, they always change. Otherwise, what’s the point, eh?

***

In 1966, two big events occurred in my personal life. In May that year, my son, Jake, was born – at home, in what is now our kitchen. He arrived so quickly that the midwife hadn’t turned up yet and he emerged with the cord twisted around his neck. I managed to untie it, which I have maintained since kept him alive (a trick I had learned at fathers’ classes).

Fathers’ classes – wow, what a novelty that was in the 1960s. Who says we were all chauvinist pigs back then? (Today’s young, female star writers at the New Statesman, probably.) I attended my first ones, at the Royal Free Hospital in 1964, when our firstborn, Caitlin, was about to arrive. I remember immediately thinking when the invite came that I would get 1,000 words out of this – which I did, for the Sunday Times women’s pages.

Also at those first-ever fathers’ classes at the Royal Free was a young BBC producer whose wife was also about to give birth: Wilfred De’Ath. He, too, was desperate to get a piece out of it. (He now writes occasionally for the Oldie, and he appears to be down and out and living in France.)

After Jake’s birth, I got the midwife to give me the placenta and I ate it, fried with onions. Tasted like liver. Another 1,000 words.

The other event of note in my ever-so-exciting life in 1966 was meeting Paul McCartney. When “Eleanor Rigby” came out, I thought the words – not just the tune – were so wonderful. Possibly the best poetry of the year, I said, as if I knew anything about poetry. I went to see him for Atticus in his new house in St John’s Wood, which he still has, being a very conservative feller. I talked to him about the background to the lyrics, as opposed to his hair, which interviewers were still asking him about.

A few months later, at the end of 1966, I went to see him again, wearing a different cap, as a screenwriter. I’d had a novel published the previous year, Here We Go Round the Mulberry Bush, which was being made into a film, with Clive Donner directing. We went to see Paul at his house and discussed with him if he would do the theme tune. He turned us down in the end but it was while I was with him that I suggested that there should be a proper biography of the Beatles. He said Brian (Epstein, the band’s manager) would have to agree – and there and then sat me down and helped me write a suitable arse-licking letter to him.

I eventually saw Brian, after several cancellations, at his home in Belgravia and he played me the acetate of “Strawberry Fields Forever”. I was astounded. It seemed to break every rule of what was then considered pop music. I wondered if all Beatles fans
would take to it. But I could see that it was amazing and perhaps the Beatles weren’t finished, which was what some people were saying in 1966. At my publisher, Heinemann, which paid me £3,000 for the book, there was one director who maintained the Beatles bubble was about to burst.

Brian agreed to my project and offered a clause in the contract that we had not requested or even thought of. He said he would not give any other writer access to the Beatles for two years after my book came out. This was 1966. The book came out in 1968. Two years later, in 1970, the Beatles were no more. Without realising it at the time, I became the only authorised ­biographer of the Beatles.

***

So, 1966, a big year for me, so glad I kept that diary, and also a big year for the nation. I thought at the time that the Beatles were bound to fade, eventually, while England surely would dominate world football from now on. After their humbling by Iceland at this year’s World Cup, I now realise that England will never win the World Cup again in my life, what’s left of it. And probably not even another game.

The only way to rationalise it is to tell ourselves that we are ahead of the game. We are rubbish, but in turn it will happen to all the other so-called advanced nations.

You could say Brexit is a bit like that. We are ahead of the other leading European nations in going it alone, even though it is depressing and awful and shameful. We are advanced in wilfully turning ourselves into a rubbish nation. We are leading the way, as ever. Inger-land, Inger-land.

Hunter Davies’s memoir of the postwar years, “The Co-op’s Got Bananas!” (Simon & Schuster), was published in April, followed by “Lakeland: a Personal Journal” (Head of Zeus). His final book on the Fab Four, “The Beatles Book” (Ebury), will be published on 1 September

Hunter Davies is a journalist, broadcaster and profilic author perhaps best known for writing about the Beatles. He is an ardent Tottenham fan and writes a regular column on football for the New Statesman.

This article first appeared in the 28 July 2016 issue of the New Statesman, Summer Double Issue