Reddit matures, and apologises

The site's general manager has apologised for its conduct during the Boston crisis.

Reddit's general manager , Erik Martin, has apologised for the site's role in creating and spreading misinformation related to the Boston Marathon bombings:

Though started with noble intentions, some of the activity on reddit fueled online witch hunts and dangerous speculation which spiraled into very negative consequences for innocent parties. The reddit staff and the millions of people on reddit around the world deeply regret that this happened. We have apologized privately to the family of missing college student Sunil Tripathi, as have various users and moderators. We want to take this opportunity to apologize publicly for the pain they have had to endure. We hope that this painful event will be channeled into something positive and the increased awareness will lead to Sunil's quick and safe return home. We encourage everyone to join and show your support to the Tripathi family and their search.

The apology is interesting, because it reflects how the rest of the world views Reddit far more than how the community views itself. The decentralised nature of the site means that almost everything that Martin is apologising for is actually the fault of its users, rather than the company which runs Reddit and which Martin is in charge of. The subreddit, r/findbostonbombers, was set up by, and moderated by, normal users; it was Reddit's users who posted personal information, and Reddit's users who led the witch hunts. Viewed from that angle, blaming "Reddit" for this tragedy seems like blaming "Twitter" for naming rape victims; a useful shorthand, but not something we'd expect the head of the company to apologise for.

But the Reddit community is still centralised in a way that Twitter isn't, and that has repercussions. Go to the front page of Reddit without being logged-in, and you'll see the same list of content that everyone else will - and the same that many logged-in users see, as well. Hit up Twitter, on the other hand, and the site doesn't show you a thing until you've told it who you want to follow.

In other words, Twitter is a communications medium through and through, but Reddit – while not a publication in a traditional sense – has elements that we recognise from more conventional news sites. That means the site walks a fine line between trying to enable as much freedom for its users as possible, and having to deal with their mistakes as though someone on a salary made them.

Previously, the administration has been pretty unambiguous in declaring that it is not responsible for its users actions, beyond the site's "park rules":

A small number of cases that we, the admins, reserve for stepping in and taking immediate action against posts, subreddits, and users. We don’t like to have to do it, but we’re also responsible for overseeing the park. Internally, we’ve followed the same set of guidelines for a long time, and none of these should be any surprise to anyone…

  1. Don’t spam
  2. Don’t vote cheat (it doesn’t work, anyway)
  3. Don’t post personal information
  4. Don’t post sexually suggestive content featuring minors
  5. Don’t break the site or interfere with normal usage of the site for anyone else

Those rules are not particularly restrictive, and #4 was only strengthened from the incredibly laissez-faire "no child pornography" last February. Beyond that, the admins have tended to stay silent in the face of what would seem to be noteworthy controversies, like the outing of Violentacrez by Gawker's Adrien Chen and the subsequent widespread banning of Gawker media links from the site.

So it would have been easy for Reddit to respond to this latest problem in much the same way. Blame its users, point out that it has rules to prevent the worst of it and that it is deliberately laissez-faire about the rest, and wash its hands of the whole deal.

That it hasn't is a sign of maturity from the administrative team. But it also means that there's going to be a lot more controversies which they'll be expected to have a view on in future, unless the Reddit community matures at the same time. The chances of that happening soon remain slim.

Photograph: Getty Images

Alex Hern is a technology reporter for the Guardian. He was formerly staff writer at the New Statesman. You should follow Alex on Twitter.

Show Hide image

Why are online jokes funnier without punctuation and capital letters?

Academics and social media users weigh in on Twitter’s most unexplained phenomenon. 

The first person to notice it did so in 2010. “Sometimes I think a twitter joke is funnier if you omit punctuation,” tweeted @zacharylittle on 2 April. He was a pioneer. It took two years for anyone else to express the same thought, but they did so in droves. “I like not using punctuation like commas on twitter because its somehow funnier lol,” said @chxrliesheen, sans apostrophe. “I never use punctuation on twitter and tumblr I just think its funnier ok,” exclaimed @julieamarch. From then until now, people have been constantly questioning the phenomenon, but there are still no answers.

Why exactly are Twitter jokes funnier when they have grammatical errors, discard punctuation, lack capital letters, or are misspelled?

“There is a frisson, or sense of pleasure, from playfulness in language,” Dr Deborah Tannen, a professor of linguistics at Georgetown University, tells me over email – in which she demonstrates some of this playfulness herself. “writing wihtout caps, proper punctation, and leaving misspellings uncorrected also feels like private communication, like whispered kjokes, and therefore has the same potential thrill.”

Dr Hugh Rabagliati, a Chancellor's Fellow at the School of Philosophy, Psychology, and Language Sciences at the University of Edinburgh, warns me that most of his knowledge on the subject comes from “spending too much time on Twitter, rather than any obvious academic work”. It is true that research into the area is lacking – books about “internet language” get outdated quickly, and seem to focus on email and chatrooms, rather than more modern social media. “The misspellings [on Twitter] are often beautifully calibrated, like a very subtle malapropism, and the grammar errors are designed to make familiar material feel out of kilter,” he says.

Sometimes humour is found when grandiose sentiments are contrasted with train-wreck grammar, he argues, whereas other times the language can be exclusionary and people share it to prove they “get” the joke.

Perhaps the most famous Twitter user who has mastered the technique of the misspelled tweet is Jonathan Sun. Sun has gained 168,000 followers posing as an “aliebn confuesed abot humamn lamgauge”, and is part of what is known as “weird Twitter”, a subset of the site where humour is surreal and often bolstered by misspellings, a lack of punctuation, and grammatical errors. But while “weird Twitter” takes it to the extreme, many other arguably “normal” Twitter users will uncap the start of their Tweets or the word “I”.

“i’m not really sure why but i’ve been going out of my way to un-cap for ages,” one anonymous Twitter user told me via a direct message on the site. “i recognise that it is a stupid waste of time, ive had partners mock me for it.” Possibly, they theorise, they do this because they used to edit copy as part of their job. “it could be a reaction to that, to be completely armchair psychology about it.”

Naomi Baron, a professor of linguistics at American University and author of Words Onscreen: The Fate of Reading in a Digital World reinforces this point. She argues that language users are always looking for ways to distinguish their voices and express emotion. “A bevy of authors – from the poet e.e. cummings to social media scholar danah boyd – have further personalised their identity by eschewing the normal capitalisations in their names,” she says. “When it comes to social networking sites such as Twitter, lack of capital letters lends a tone of informality that makes the messages feel more speech-like.”

It’s hard to admit that you’re deliberately making mistakes in order to look offhand, as you are essentially revealing you try-very-hard-to-look-like-you’re-not-trying-at-all. But Rebecca Reid, a 25-year-old journalist, admits this is why she used to uncap her tweets. “Honestly I literally thought it made me look cooler,” she says. “I saw my sister doing it, and she's a couple of years younger and very trendy, so I thought it was just what we were doing. So I copied her. This is so tragic from me. And after a while I realised that it wasn't making me seem edgy, it was making it seem like the shift button on my key board was broken.”

It is true that informality is important in written messages, as a 2015 study revealed that ending text messages with a full stop was perceived to be insincere, most likely because it is seen as a sign of aggression. Twitter jokes that are written similarly formally – with full stops and capital letters – might also seem insincere, or be less inviting or inclusive than those with deliberate mistakes, run-on sentences, or five-too-many exclamation marks.

“There's also a phenomenon that linguists have only started discussing in the last decade, called ‘Eggcorns’,” says Rabagliati. “Here the speaker has learned a misanalysed locution. The phenomenon is named from the case of a woman who had, all her life, misheard the word acorn as ‘eggcorn’. ‘To all intensive purposes’ is a similar error. These mistakes play on our fear that our knowledge of language might not be as robust as we want to believe – think about all those words that you've read, but never heard aloud. Plus, the errors are fun because they demand some backwards reasoning to reconstruct.” 

More academic research is needed for a final answer on the phenomenon, but one thing is certain. If uncapitalising things on Twitter is cool, writing an 800-word article about it certainly isn't. 

Amelia Tait is a technology and digital culture writer at the New Statesman.