When oil mixes with water: hydraulic drilling for fossil fuels is both opening up and changing the landscape around the world. Photograph: Enrique Marcarian/Reuters
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Fracking: the new gold rush

Can shale gas and fracking solve our energy crisis?

It’s a cold but sunny January day in Brighton, and Anna Dart looks like death. Equipped with a black shroud, white skull face and tinfoil scythe, she is leading the Sussex Extreme Energy Resistance protest outside HSBC in North Street. HSBC provides banking services to the “greedy corporate” entity (Dart’s words) Cuadrilla; in pursuit of Mammon, this energy firm is going to poison the water and our food, Dart says. To reinforce the point, her fellow protesters are dressed in toxic hazard suits and are handing out leaflets that warn of the “devastating” impact Cuadrilla’s fracking will have on England. Fracking is the process by which hydraulic fracturing of shale rock produces gas and oil.

Fracking is the new GM. As with genetic modification of crops, the issues are so complex that people are generally going with their gut. And their gut tells them that it’s a bad idea to break up the ground beneath our feet just so that we can get at more gas for generating electricity.

In case you needed more proof that Cuad - rilla is an evil empire, consider this. Less than a week after the Brighton protest, at a fracking site in Lancashire, Francis Egan tried to steal my pencil. Egan, Cuadrilla’s chief executive, wanted to draw me a graph of how the amount of gas that comes out of a well varies over time. I lent him the pencil, and a piece of paper. When we finished talking, he tucked the pencil – my best pencil, I might add – into his organiser. Not content with a plan to set Lancashire on fire with its own gas, not content to bring earthquake-related misery to Britain, the company has appointed a stationery thief as its CEO.

“I’m going to use that,” I tell him. “I’m going to tell the world you stole my pencil.”

Simon, the PR man, looks slightly worried. I can’t trust Simon either. I had coffee with three local activists earlier. Not only did they give a pantomime hiss when I said I was going to meet Egan, they said that PPS Group, the firm in charge of Cuadrilla’s PR (strap - line: “working in the tougher areas of communication”), has a history of dubious behaviour. When it comes to fracking, rumour, half-truth and paranoia are rife.

The devil wears Camper. To match the casual shoes, Egan is in blue jeans, a dark crewneck top and a black leather jacket. Inside the blue “meeting room” Portakabin at the Anna’s Road drilling site just outside Lytham, it is casual Friday. As he talks, he tugs frustratedly at his curly white hair. “All your questions have been about problems,” he says, putting down his Morrisons egg and cress sandwich and rocking back in his chair. “Not one has been about how we can make the most out of this.”

“This” is the shale gas bonanza. In September 2011, Cuadrilla announced that there is 200 trillion cubic feet of shale gas trapped in the UK’s Bowland Shale, kilometres beneath the surface of Lancashire, just waiting to be brought to the surface and burned. The Department of Energy and Climate Change (DECC) asked its rock scientists – the British Geological Survey (BGS) – to rush out an independent estimate. The BGS said there was perhaps five or six trillion cubic feet.

The BGS has since revised its “back of a fag packet” calculations (in the words of Professor Michael Stephenson, head of energy services at the BGS) and DECC is about to release a fresh estimate. Stephenson won’t tell me what it is, and Egan doesn’t know. “I suspect it’s going to be higher than 200 trillion cubic feet,” Egan says. “I’m fairly confident our number was conservative.”

As it turns out, Egan might be right. In early February the Times reported that it had seen leaked figures from the BGS: the new estimate is reportedly between 1,300 and 1,700 trillion cubic feet. That’s a lot of gas, even assuming (as the BGS does) that we’ll get only 10 per cent of it out of the ground. By way of comparison, the world’s largest oilfield, the South Pars/North Dome field beneath Iran and Qatar, contains 1,235 trillion cubic feet of gas. Currently, North Sea production is at roughly 1.3 trillion cubic feet per year, so the Bowland Shale could possibly see us through the next century.

So, what are we going to do with it? One argument is that we should leave it in the ground for the climate’s sake. We are supposed to be weaning ourselves off fossil fuels. But let’s face it, no one is building nuclear reactors, nor has there been sufficient investment in green technologies to allow them to take the strain. It’s inevitable that we are going to keep burning gas for the foreseeable future. At least gas is cleaner than coal. And given that we import 1.8 trillion cubic feet of gas a year, often from autocratic states, if we’ve got our own, why not burn it?

We have only to look across the Atlantic to see the benefits. Gas from geological deposits of shale has revolutionised the US energy market. An abundance of shale gas has turned the US from a gas-importing nation into one that could soon be exporting the stuff. That’s partly because there is so much of it that the price has dropped through the floor; it’s becoming hard to make a profit as a fracking company just in the US.

The hub for this 21st-century gold rush is Texas, where a deposit known as the Barnett Shale could yield landowners as much as 30 trillion cubic feet of gas. “The Barnett Shale is pretty much the same as what we have in the north of England,” Stephenson says. “It’s the same age, and the same kind of rock.”

So, the theory goes, it probably has a lot of gas in it. Not that it’s straightforward to get at. The gas is trapped within the structure of the rocks at depths of up to five kilometres. You can drill down to the shale to open up a pipeline, but it’s not like opening a bottle of fizzy drink; the methane doesn’t suddenly flood upwards. That’s why you have to frack.

Fracking involves pumping a drill hole full of “fracturing fluid”, a mix of water, sand and chemicals that breaks up the rock to release gas. The gas flows into the pipe bore and rises to the surface, where it is collected into onsite tanks. Inevitably, it’s not that simple. You might have some gas, but you’ve also got millions of gallons of contaminated water coming up with it. When the Environment Agency analysed the “flowback” from one of Cuadrilla’s wells, it compared the contamination with permissible contamination levels of water from the mains. Arsenic was up to 20 times over the limit. There was 90 times the acceptable level of radioactive materials, 1,438 times the permissible lead levels and 2,297 times as much bromide as is allowed.

“It’s non-hazardous,” Egan says, straightfaced. “It’s not going to be a danger to anyone’s health.” He is pulling at those curls again. To be fair, that’s the Environment Agency’s assessment, too, because they classify flowback not as mains water, but as industrial waste. And compared to some industrial waste it is non-hazardous.

“The flowback is toxic; there’s no doubting that,” says Joseph Dutton, an energy policy researcher at the University of Leicester. “But then so is raw sewage. So is wastewater from food processing plants. The fact is, the technology exists to handle and clean it.”

It’s contradictions such as “non-hazardous” toxic waste that have created such a furore around fracking. Most of us live as if the gas we burn for electricity, heating and hot water comes from the fossil-fuel fairy. We don’t want to be confronted with the unsavoury facts about how it is produced. But we live in a new era: this extraction, if allowed, is going to take place in this country.

The Anna’s Road site lies a kilometre from one of Lytham’s largest housing estates. Ignoring the complexities and contradictions of our fossil-fuel addiction is a luxury that the residents of Lancashire no longer have. Their first concern is the ground beneath their feet. On 1 April 2011, Cuadrilla’s fracking operation caused an earthquake in the Blackpool area. Cuadrilla prefers the term “seismic event”, but let’s not argue over words just now. There was a second, smaller quake on 27 May. The BGS performed a study and said the epicentres were 500 metres from Cuadrilla’s Preese Hall well at Weeton, just outside Blackpool. Cuadrilla eventually conceded that the events were probably caused by its fracking and downed tools while the government commissioned a report into the risks.

The quakes were tiny: magnitude 2.3 and 1.5. “There have been several quakes bigger than that since – and no one reported them,” says Richard Davies of Durham University’s Energy Institute. Unless you live in Leicestershire, for instance, you probably don’t know that the Loughborough area has already suffered three similar quakes this year, with crockery-rattling magnitudes 2.4, 1.5 and 2.9. These were naturally occurring seismic events, probably caused by ground shifting around the county’s warren of mines.

“If we wanted to stop fracking on the basis of seismicity, we’d have to stop a lot of other things, too,” Davies says. “Mining and drawing geothermal energy, for instance. Compared with everything else, seismicity is fairly unimportant in fracking.”

Egan is realistic. He has finished his sandwich and has moved on to a tub of ready-cut melon. He peels back the film, stabs a piece – rather malevolently – and thrusts it into his mouth. “The seismic thing is a useful stick to beat the industry with,” he says. “It’s important that it doesn’t happen again.”

This makes a pleasing, if ironic, contrast with the local activists’ viewpoint. Pam is almost praying for another earthquake. “If it happens again it’ll be all over for Cuadrilla,” she says. There’s a lot of spark to Residents Action on Fylde Fracking (RAFF). Though all the RAFF committee members are retired, there is no lack of fight. “We’re so up for this,” says Ian, sipping a latte. Pam tells me about their exploits in lobbying the county council and organising packed information evenings at local village halls. Ian interrupts the flow of fighting talk to comment on the coffee shop’s background music. “Ooh, Chet Baker,” he says. “I love this.” So does Pam; she has the album, she says. I’m having coffee with the activist wing of Saga.

They’ve been dismissed as “nimby bumpties”, the “aboriginals of Lancashire” and “crazy tree-huggers”, but they are not cowed by the name-calling. They see themselves as well-informed citizens exercising their democratic right to question the actions of their local representatives. And they get results. Through their efforts (and, they would politely insist, the effort of many others), Lancashire County Council has told the government it wants “industry-specific regulation” of fracking, with frequent on-site inspections, rigorously enforced regulations and “considerable sanctions” for any breach of the rules. “We consider that a triumph,” Ian says.

So they should: the UK Energy Research Centre says there is “fierce public opposition” to fracking. Egan denies this; most people, he says, haven’t made up their mind. That may be because, for most people, it doesn’t matter what they think. For the people of Lancashire, though, it most certainly does.

Lancashire is sitting on what Egan calls “one of the largest gas discoveries ever made anywhere”. It is at this point that he starts telling me off for focusing on the negatives of getting gas out of the ground. So I ask him what’s in it for the people of Lancashire. His reply is a simple “Jobs, I hope”, and hardly rings with confidence. Especially given the wording of some of Cuadrilla’s planning applications: “Locally, the benefits of such a hydrocarbon exploration project are small.” Should the exploration be successful, “the employment of a small number of local people, depending upon the size of production operation, may result”.

“I don’t agree with that,” he says. The CEO is six months in post and clearly thinks he knows better than the people who drew up the firm’s planning applications. Egan notes my surprise and embarks on a motivational lecture. “I think Lancashire needs to be much more proactive,” he says. In his view, it’s not Cuadrilla’s job to make this work for Lanca - shire. “This isn’t Cuadrilla’s gas. This is the country’s gas. UK plc and Lancashire plc should be looking at this and saying, ‘How do we make the most out of this resource?’ Not: ‘Is Cuadrilla going to create jobs for us?’

“This is an opportunity for Lancashire. We can facilitate it. It needs some kind of co-ordination or drive, but if you look at Aberdeen or Houston, it isn’t, ‘What is this they’re doing to us?’”

Calming down a little, Egan explains that, if they want them, the people of Lancashire can have jobs as plumbers, electricians, engineers, accountants, architects and truck drivers. “Drilling is just high-class labouring,” he says, waving at the world outside the Portakabin. “These are basically construction sites.” Indeed. And, as with construction sites, things sometimes go wrong. My tour ends with us standing on a squash-court-sized bed of concrete in front of a neat, round, waterfilled hole. “This is where we’re going to drill next,” says Bob, the site manager. I casually point to the capped-off hole next to it.

“Is that the hole where you lost some stuff?” I ask. Bob nods. There is the briefest of pained winces as he remembers the equipment that dropped off the drilling rig. They could have carried on, he reckons, but the orders from on high were to fill and close the hole.

So far, Cuadrilla has drilled four holes in Lancashire and abandoned two. The other abandoned hole is at Preese Hall, where the “seismic event” deformed the well’s concrete casing. Though it didn’t break, and Cuadrilla re-cemented the deformed section, this is the nightmare scenario – a well that breaks, leaving fracking fluid or methane to find its way into aquifers and, eventually, the food chain. In the United States, there are claims that fracking has caused methane to leak into the water supply: the internet is awash with footage of people igniting their tap water with a cigarette lighter. The Fylde coast depends on tourism and agriculture, and the local people are justifiably concerned that their land and water sources remain uncontaminated. They want the government to protect them. So far, however, the government is not on their side.

In all the furore over fracking, the UK government might just be the least rational, most entrenched activist of all. It has chained itself to the idea that fracking is a route to lower gas prices. The Prime Minister, the Chancellor and the Tory energy minister John Hayes have all talked of shale gas reducing household energy bills. Matt Ridley, the techno-optimist scientist and author, and Lord Browne, the former chairman of BP and the Cabinet Office lead non-executive (who coincidentally is also the chair of directors of Cuadrilla), have made similar claims. The only dissenting voice in the government comes from Ed Davey, the Liberal Democrat Energy Secretary, who has made more effort than most to keep the enthusiasm under control.

This notion seems to have arisen from a naive application of US shale gas economics to the UK. UK shale gas will be sold into a gas market that is connected to the European market and the one for liquefied natural gas coming out of Africa. “It’s going to be a drop in a bucket,” says Jim Watson, director of research at the UK Energy Research Centre. “You’d have to discover huge amounts to have an effect on the global price.” That’s because, in order to get the best price for it, the gas goes into the central pool rather than being piped straight into a power station.

Cuadrilla reckons that its shale gas could “eventually” meet a quarter of UK demand – because it doesn’t know when production will start, or how it will scale up, it’s impossible to be more specific – but admits that’s not going to make a big difference.

“I don’t think we ever said it would be enough to change the gas price,” Egan says. In many ways, it doesn’t matter. The message is out there: cheaper gas through fracking is already a familiar energy trope that will help win public support.

The other issue is regulation. Having commissioned the Royal Society and the Royal Academy of Engineering to compile a report on the risks of fracking, the government chose to ignore the main call from these bodies: for strong regulation before fracking proceeds.

The UK’s oil and gas regulations are not sufficient to cover fracking operations and there is little to no inspection regime in place. Residents Action on Fylde Fracking made a Freedom of Information request to the Health and Safety Executive in June last year and discovered that it had made just two visits to inspect Cuadrilla’s sites. Mark Miller, who directs the company’s operations in Lanca - shire, told the group that the HSE was inspecting for worker safety only – that hard hats and high-vis vests were worn; well integrity was not on the agenda.

“No one has ever checked the cement bonds of any of the four wells,” Pam says.

This comes as no surprise to Dutton. The Royal Society report highlighted well integ - rity as the most likely point of failure and recommended that the inspection regime for checking the wells be made the “highest priority”. But, Dutton says, DECC and HSE simply don’t have the resources to develop and implement a regulatory framework. “For me, that’s exactly what the environmental groups should be going on about,” he says.

Perhaps the most astonishing aspect of UK fracking is that so many educated people think the safety issues will take care of themselves. “We’ve got such good regulation in this country; it’s pretty unlikely we’d have a problem,” Stephenson says. The Commons select committee on climate change, which the Tory MP Tim Yeo chairs, shares his confidence. “We believe it is possible to construct a regulatory framework which will make fracking environmentally safe,” Yeo told me. “We’re quite good at that in this country.”

This national pride in Great British Regulation would be a lot easier to swallow if it wasn’t being raised at a time when we’ve discovered that up to 1,200 people may have been killed at the Stafford Hospital, and that thousands of supermarket beef dishes are composed largely of horse meat.

The age of austerity has cut the funding of supervisory bodies to the bone – bad news for those concerned about fracking regulation. The HSE’s inspectors for gas and oil installations are set up for the offshore industry and are based in Scotland, and have no funding or expertise to carry out onshore inspections. “They told me they don’t have the petrol money for making random visits to Lancashire,” says Mike Hill, a chartered engineer and Lytham resident who has spent years working in the oil and gas industry. “If you know no one is checking – and with fracking we do know no one is checking – the temptation to cut costs is too big to resist.”

Hill has delivered talks at academic conferences on shale gas, and he also advises Pam, Ian and Anna. He refuses to join RAFF – he’s not anti-fracking, he says, just pro-regulation. Of course the industry cuts corners where it can, he tells me. It’s not evil, exactly; it’s just that the safest way of doing things sometimes costs more money than companies with profit-hungry shareholders are willing to spend – especially when there’s no risk of being found out.

Francis Egan assures me that Cuadrilla has nothing to hide and no interest in cutting corners. “The HSE can come any time they like,” he says. “All that stuff you read about? We’re not doing any of it.” Cuadrilla will get one of its fracking sites up and running and people will finally see the truth, he reckons. “They’ll say, ‘Oh, that’s what it looks like,’ and over time it will just become accepted.” He is convinced that fracking is seen as a danger because it’s new; that’s why coal is more accepted, even though it’s dirtier. It’s better the devil you know.

Michael Brooks is the author of “The Secret Anarchy of Science” (Profile Books, £8.99)

Update: 26 March. An earlier version of this piece stated that Mike Hill was retained as a technical advisor by Lancashire County Council. In fact, he acted as a "technical advisor" (unpaid) to the Fylde Council Task and Finish Group, who were looking into Cuadrilla's activities. He is no longer in that role.

Michael Brooks holds a PhD in quantum physics. He writes a weekly science column for the New Statesman, and his most recent book is At the Edge of Uncertainty: 11 Discoveries Taking Science by Surprise.

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“I felt so frantic I couldn’t see my screen”: why aren’t we taking mental health sick days?

Some employees with mental health problems fake reasons for taking days off, or struggle in regardless. What should companies be doing differently?

“I would go to the loo and just cry my eyes out. And sometimes colleagues could hear me. Then I would just go back to my desk as if nothing had happened. And, of course, no one would say anything because I would hide it as well as I could.”

How many times have you heard sobbing through a work toilet door – or been the person in the cubicle?

Jaabir Ramlugon is a 31-year-old living in north London. He worked in IT for four years, and began having to take time off for depressive episodes after starting at his company in 2012. He was eventually diagnosed with borderline personality disorder last January.

At first, he would not tell his employers or colleagues why he was taking time off.

“I was at the point where I was in tears going to work on the train, and in tears coming back,” he recalls. “Some days, I just felt such a feeling of dread about going into work that I just physically couldn’t get up ... I wouldn’t mention my mental health; I would just say that my asthma was flaring up initially.”

It wasn’t until Ramlugon was signed off for a couple of months after a suicide attempt that he told his company what he was going through. Before that, a “culture of presenteeism” at his work – and his feeling that he was “bunking off” because there was “nothing physically wrong” – made him reluctant to tell the truth about his condition.

“I already felt pretty low in my self-esteem; the way they treated me amplified that”

Eventually, he was dismissed by his company via a letter describing him as a “huge burden” and accusing him of “affecting” its business. He was given a dismissal package, but feels an alternative role or working hours – a plan for a gradual return to work – would have been more supportive.

“I already felt pretty low in my self-esteem. The way they treated me definitely amplified that, especially with the language that they used. The letter was quite nasty because it talked about me being a huge burden to the company.”

Ramlugon is not alone. Over three in ten employees say they have experienced mental health problems while in employment, according to the Chartered Institute of Personnel and Development. Under half (43 per cent) disclose their problem to their employer, and under half (46 per cent) say their organisation supports staff with mental health problems well.

I’ve spoken to a number of employees in different workplaces who have had varying experiences of suffering from mental ill health at work.

***

Taking mental health days off sick hit the headlines after an encouraging message from a CEO to his employee went viral. Madalyn Parker, a web developer, informed her colleagues in an out-of-office message that she would be taking “today and tomorrow to focus on my mental health – hopefully I’ll be back next week refreshed and back to 100 per cent”.

Her boss Ben Congleton’s reply, which was shared tens of thousands of times, personally thanked her – saying it’s “an example to us all” to “cut through the stigma so we can bring our whole selves to work”.

“Thank you for sending emails like this,” he wrote. “Every time you do, I use it as a reminder of the importance of using sick days for mental health – I can’t believe this is not standard practice at all organisations.”


Congleton went on to to write an article entitled “It’s 2017 and Mental Health is still an issue in the workplace”, arguing that organisations need to catch up:

“It’s 2017. We are in a knowledge economy. Our jobs require us to execute at peak mental performance. When an athlete is injured they sit on the bench and recover. Let’s get rid of the idea that somehow the brain is different.”

But not all companies are as understanding.

In an investigation published last week, Channel 5 News found that the number of police officers taking sick days for poor mental health has doubled in six years. “When I did disclose that I was unwell, I had some dreadful experiences,” one retired detective constable said in the report. “On one occasion, I was told, ‘When you’re feeling down, just think of your daughters’. My colleagues were brilliant; the force was not.”

“One day I felt so frantic I couldn’t see my screen”

One twenty-something who works at a newspaper echoes this frustration at the lack of support from the top. “There is absolutely no mental health provision here,” they tell me. “HR are worse than useless. It all depends on your personal relationships with colleagues.”

“I was friends with my boss so I felt I could tell him,” they add. “I took a day off because of anxiety and explained what it was to my boss afterwards. But that wouldn’t be my blanket approach to it – I don’t think I’d tell my new boss [at the same company], for instance. I have definitely been to work feeling awful because if I didn’t, it wouldn’t get done.”

Presenteeism is a rising problem in the UK. Last year, British workers took an average of 4.3 days off work due to illness – the lowest number since records began. I hear from many interviewees that they feel guilty taking a day off for a physical illness, which makes it much harder to take a mental health day off.

“I felt a definite pressure to be always keen as a young high-flyer and there were a lot of big personalities and a lot of bitchiness about colleagues,” one woman in her twenties who works in media tells me. “We were only a small team and my colleague was always being reprimanded for being workshy and late, so I didn’t want to drag the side down.”

Diagnosed with borderline personality disorder, which was then changed to anxiety and depression, she didn’t tell her work about her illness. “Sometimes I struggled to go to work when I was really sick. And my performance was fine. I remember constantly sitting there sort of eyeballing everyone in mild amusement that I was hiding in plain sight. This was, at the time, vaguely funny for me. Not much else was.

“One day I just felt so frantic I couldn’t see my screen so I locked myself in the bathroom for a bit then went home, telling everyone I had a stomach bug so had to miss half the day,” she tells me. “I didn’t go in the next day either and concocted some elaborate story when I came back.”

Although she has had treatment and moved jobs successfully since, she has never told her work the real reason for her time off.

“In a small company you don’t have a confidential person to turn to; everyone knows everyone.”

“We want employers to treat physical and mental health problems as equally valid reasons for time off sick,” says Emma Mamo, head of workplace wellbeing at the mental health charity Mind. “Staff who need to take time off work because of stress and depression should be treated the same as those who take days off for physical health problems, such as back or neck pain.”

She says that categorising a day off as a “mental health sick day” is unhelpful, because it could “undermine the severity and impact a mental health problem can have on someone’s day-to-day activities, and creates an artificial separation between mental and physical health.”

Instead, employers should take advice from charities like Mind on how to make the mental health of their employees an organisational priority. They can offer workplace initiatives like Employee Assistance Programmes (which help staff with personal and work-related problems affecting their wellbeing), flexible working hours, and clear and supportive line management.

“I returned to work gradually, under the guidance of my head of department, doctors and HR,” one journalist from Hertfordshire, who had to take three months off for her second anorexia inpatient admission, tells me. “I was immensely lucky in that my line manager, head of department and HR department were extremely understanding and told me to take as much time as I needed.”

“They didnt make me feel embarrassed or ashamed – such feelings came from myself”

“They knew that mental health – along with my anorexia I had severe depression – was the real reason I was off work ... I felt that my workplace handled my case in an exemplary manner. It was organised and professional and I wasn’t made to feel embarrassed or ashamed from them – such feelings came from myself.”

But she still at times felt “flaky”, “pathetic” and “inefficient”, despite her organisation’s good attitude. Indeed, many I speak to say general attitudes have to change in order for people to feel comfortable about disclosing conditions to even the closest friends and family, let alone a boss.

“There are levels of pride,” says one man in his thirties who hid his addiction while at work. “You know you’re a mess, but society dictates you should be functioning.” He says this makes it hard to have “the mental courage” to broach this with your employer. “Especially in a small company – you don’t have a confidential person to turn to. Everyone knows everyone.”

“But you can’t expect companies to deal with it properly when it’s dealt with so poorly in society as it is,” he adds. “It’s massively stigmatised, so of course it’s going to be within companies as well. I think there has to be a lot more done generally to make it not seem like it’s such a big personal failing to become mentally ill. Companies need direction; it’s not an easy thing to deal with.”

Until we live in a society where it feels as natural taking a day off for feeling mentally unwell as it does for the flu, companies will have to step up. It is, after all, in their interest to have their staff performing well. When around one in four people in Britain experience mental ill health each year, it’s not a problem they can afford to ignore.

If your manager doesn’t create the space for you to be able to talk about wellbeing, it can be more difficult to start this dialogue. It depends on the relationship you have with your manager, but if you have a good relationship and trust them, then you could meet them one-to-one to discuss what’s going on.

Having someone from HR present will make the meeting more formal, and normally wouldn’t be necessary in the first instance. But if you didn’t get anywhere with the first meeting then it might be a sensible next step.

If you still feel as though you’re not getting the support you need, contact Acas or Mind's legal line on 0300 466 6463.

Anoosh Chakelian is senior writer at the New Statesman.