Why I don’t agree with trigger warnings

When I was suffering from PTSD, I didn't want to be wrapped in cotton wool.

Twitter is no longer a "safe space". It has become a vehicle for outrage, to the point where many no longer choose to express themselves at all, or do so skittishly through a network of private messages. Following the furores of the last couple of weeks, Suzanne Moore has put a trigger warning on her Twitter bio, a disclaimer as if to say "will cause offence". That, and her joking about the terminology with Julie Bindel, caused yet more disapproval from some corners of the social network. A trigger warning is not something to joke about. Trauma is not something to joke about. Trigger warning: this next tweet contains a flippant remark about trigger warnings.

For those not au fait with the terminology of the small corner of the internet that makes up feminist websites and message boards, a "trigger warning" initially existed to warn survivors of violence and rape, or those suffering from eating disorders, that an article or blog post may contain language that might "trigger" traumatic memories, thus causing flashbacks, panic attacks, or distress. A worthy goal, although also of limited use, as I’ll go on to explain. However, in recent years the phrase seems to have become shorthand for "anything you may not like", and to many has taken on the unpleasant connotation of providing a means for the oversensitive internet language police to vet content – some would argue.

As Moore was. I have PTSD, but I did not find her or Bindel’s jokes particularly upsetting. I would rather inhabit a Twitter where people feel able to have a laugh, thereby taking the risk that it may upset me, than a strangely sanitised social network where people check their "privilege" at the door like a fur coat (no knickers), with no dance floor, no booze and no fun awaiting them- just a vast, pompous expanse of skittish hacks dealing in whispered platitudes. No, thanks, that’s not for me. In the aftermath of the traumatic experience I suffered, I avoided internet feminism completely. Not because of "triggering" content, but because I wanted to go it alone. I did not want their "safe spaces" and their trigger warnings and their "calling out" of sexism. I did not want any of them as an "ally". It seemed, to me, so very American. I’d take the NHS. Good old Nye Bevan and an hour a week in a room with a stranger and a box of tissues. Reliving it all. Over and over, again and again.

Before I continue; a disclaimer. In explaining my choices, I am not condemning those of others. This is important. I have no doubt that internet support groups and feminist websites have helped many women suffering from PTSD, that the ability to share stories and testimonies and to weep has helped many to heal. But, in the aftermath, it is not what I wanted. Trauma is a strange beast. It binds people together, like twine. And especially women. You see it online all the time. The lifelong friendships formed across the ether, the complicity, the shared lingo, and yes: the anger at men. I felt it too, which is partly why I didn’t want their anger. My own was toxic enough.

It is rarely said, but post-traumatic stress disorder can turn you into a horrible person. I found its old name "shell shock", strangely fitting. Not because I had ever seen action – the poems of Wilfred Owen do not count – but because that was how I felt. Like a soft, gelatinous, wobbly little thing surrounded by a hard shell of fury. And instead of seeking out others in the same position, I stayed crouched inside, pink and seething.

I’ll admit something else that will perhaps be unpopular: those message-boards, those websites, smacked to me of victimhood. I didn’t want to be a delicate little flower who could be brought to tears by a paragraph. I already felt a keen sense of injustice, not helped by the terminology: "Camden & Islington Victim Support", "if you have been a victim of crime…" and so I never heeded trigger warnings on the internet. Not once. The contrary: I forced potentially upsetting scenarios down my throat.

Triggers can spring from anywhere. Revisiting a place, or even getting a sense of it. The odd gait of a stranger in the street; a passing resemblance; a certain time of night. For me it was depictions of hanging or strangulation. You never realise how common they are until they become so laden with horror. The frequency that they appear in works of literature (at one point it felt like every novel I read had a hanging in it), in films, in television programmes. Should they have had a trigger warning? Impossible. I had to - must - inhabit the real world. There was only so many times that I could take the long way round, that I could not go out at night. My therapist used the analogy of a factory conveyor belt to describe traumatic memory. There I was, pushing all the boxes off- toppling them one by one, before they could even hope to be processed. I blinkered myself from the reality of events. I ran from them.

All of us, at one point or another, make a choice regarding what we will and will not expose ourselves to. For that reason, while studying Primo Levi and the literature of the Second World War at university, I chose not to google "medical experiments of Dr Josef Mengele". It’s the same reason for which television news broadcasts are often preceded with the words "this contains scenes some viewers may find upsetting" – so that you can make the choice to switch off. Equally, one makes the choice to be outraged. Some viewers may find this offensive. Some. Not all. Most will be unfazed. But not all.

With triggers, one does not make the choice to have a flashback, or a panic attack, or to collapse in tears at work and have your day ruined by a random reference in an internet post. Equally, as Suzanne Moore pointed out, a soldier can have a flashback because of a curtain moving in the breeze. To have text alerting you to the possibility of a trigger is a privilege unknown to most PTSD sufferers. The world is full of triggers. You could, I suppose, try to liken a trigger warning to informing epileptics that there is some strobe lighting coming up. Except it’s not that simple. I remember my grandfather telling me how one man’s seizure had been set off by the light flickering between the trees as he drove. Similarly, that specific depiction of violence on the internet might be your light between the trees, but it isn’t mine.

Of course no one is suggesting that we stop reporting the news. I don’t think, like some, that trigger warnings hinder freedom of speech. But they do display an increasingly nannying approach to language that is being used to shut down discourse and to silence. Often, it is coupled with a sense of passive aggressive glee ("um. You should have put a trigger warning on that"). I do not doubt that they are of enormous service to survivors with specific triggers likely to reoccur on feminist websites, but it has got to a point now where I feel women I have never met are trying to wrap me in cotton wool, and I detest that. PTSD can make you hypersensitive and hyper-aware – not qualities I see as desirable in a writer or an editor whose job is to produce words for the general population. Whether a survivor personally feels ready to stop toppling the boxes is their choice and only their choice. Some never will; the trauma is too profound to ever process. But there are some survivors who are trying to open their boxes, and a trigger warning can serve as an admonition to stay in our shells. I wanted out of mine.

A trigger can be anything - one man’s seizure was set off by the light flickering between the trees as he drove. Photograph: Getty Images

Rhiannon Lucy Cosslett is a writer for the New Statesman and the Guardian. She co-founded The Vagenda blog and is co-author of The Vagenda: A Zero Tolerance Guide to the Media.

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“A cursed project”: a short history of the Facebook “like” button

Mark Zuckerberg didn't like it, it used to be called the “awesome button”, and FriendFeed got there first. 

The "like" button is perhaps the simplest of the website's features, but it's also come to define it. Companies vie for your thumbs up. Articles online contain little blue portals which send your likes back to Facebook. The action of "liking" something is seen to have such power that in 2010, a class action lawsuit was filed against Facebook claiming teenagers should not be able to "like" ads without parental consent. 

And today, Facebook begins trials of six new emoji reaction buttons which join the like button at the bottom of posts, multiplying its potential meanings by seven: 

All this makes it a little surprising that Facebook CEO Mark Zuckerberg spent a good portion of the noughties giving the like button a thumbs down. According to Andrew Bosworth, Vice President of Advertising and Pages at Facebook (and known simply as "Boz") it took nearly two years to get the concept of an approval button for posts off the ground.

In a fascinating Quora thread, Boz explains that the idea of a star, plus sign or thumbs up for posts first came up in July 2007, three years after "TheFacebook" launched in 2004. Throughout these initial discussions, the proposed bursts of positivity was referred to as an "awesome button". A few months later someone floated the word "like" as a replacement, but, according to Boz, it received a "lukewarm" reception. 

The team who ran the site's News Feed feature were keen, as it would help rank posts based on popularity. The ad team, meanwhile, thought "likes" could improve clickthrough rates on advertisements. But in November 2007, the engineering team presented the new feature to Mark Zuckerberg, and, according to Boz, the final review "[didn't] go well". The CEO was concerned about overshadowing the Facebook "share" and comment features - perhaps people would just "awesome" something, rather than re-posting the content or writing a message. He also wanted more clarification on whether others would see your feedback or not. After this meeting, Boz writes, "Feature development as originally envisioned basically stops". 

The teams who wanted the button forged ahead with slightly different features. If you were an early user, you might remember that News Feed items and ads collected positive or negative feedback from you, but this wasn't then displayed to other users. This feature was "ineffective", Boz writes, and was eventually shut down. 

So when Jonathan Piles, Jaren Morgenstern and designer Soleio took on the like button again in December 2008, many were skeptical: this was a "cursed project", and would never make it past a sceptical Zuckerberg. Their secret weapon, however was data scientist Itamar Rosenn, who provided data to show that a like button wouldn't reduce the number of comments on a post. - that, in fact, it increased the number of comments, as likes would boost a popular post up through the News Feed. Zuckerberg's fears that a lower-impact feedback style would discourage higher value interactions like reposting or commenting were shown to be unfounded. 

A bigger problem was that FriendFeed, a social aggregator site which shut down in April 2015, launched a "like" feature in October 2007, a fact which yielded some uncomfortable media coverage when Facebook's "like" finally launched. Yet Boz claims that no one at Facebook clocked onto FriendFeed's new feature: "As far as I can tell from my email archives, nobody at FB noticed. =/". 

Finally, on 9 February 2009, "like" launched with a blogpost, "I like this", from project manager Leah Pearlman who was there for the first "awesome button" discussions back in 2007. Her description of the button's purpose is a little curious, because it frames the feature as a kind of review: 

This is similar to how you might rate a restaurant on a reviews site. If you go to the restaurant and have a great time, you may want to rate it 5 stars. But if you had a particularly delicious dish there and want to rave about it, you can write a review detailing what you liked about the restaurant. We think of the new "Like" feature to be the stars, and the comments to be the review.

Yet as we all know, there's no room for negative reviews on Facebook - there is no dislike button, and there likely never will be. Even in the preliminary announcements about the new emoji reactions feature, Zuckerberg has repeatedly made clear that "dislike" is not a Facebook-worthy emotion: "We didn’t want to just build a Dislike button because we don’t want to turn Facebook into a forum where people are voting up or down on people’s posts. That doesn’t seem like the kind of community we want to create."

Thanks to the new buttons, you can be angry, excited, or in love with other people's content, but the one thing you can't do is disapprove of its existence. Championing positivity is all well and good, but Zuckerberg's love of the "like" has more to do with his users' psychology than it does a desire to make the world a happier place. Negative feedback drives users away, and thumbs-down discourages posting. A "dislike" button could slow the never-ending stream of News Feed content down to a trickle - and that, after all, is Facebook's worst nightmare. 

Barbara Speed is a technology and digital culture writer at the New Statesman and a staff writer at CityMetric.