Martin Robbins

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Epic Shell PR fail? No, the real villains here are Greenpeace

Since when were Greenpeace the bad guys?

A Greenpeace activist covers the logo of the Shell oil company
A Greenpeace activist covers the logo of the Shell oil company in protest. Photograph: Getty Images

For several weeks now I’ve watched endless retweets of "epic Shell PR fails" cascading down my timeline, seeming less like bullshit than the thousands of identical, perfectly-formed little packets of poo you might find behind an incontinent deer. In June came a video supposedly filmed at a private launch party for Shell’s "Let’s Go! Arctic" campaign, which showed “an obvious malfunction of the model rig that was supposed to pour drinks for guests,” a major gaffe with hilarious results:

The video was reported widely in the media, gaining half a million views within a day of its release. Then it was revealed as a hoax, a publicity stunt organised by Greenpeace in collaboration with The Yes Men and Occupy Seattle.

Then matters escalated further, with a series of intimidating legal threats sent to bloggers. Warning that “lawyers operating on behalf of Royal Dutch Shell plc. (Shell) are considering formal action,” over the counterfeit campaign launch, an email from Shell’s PR department told bloggers and journalists that: “Shell is monitoring the spread of potentially defamatory material on the internet and reporters are advised to avoid publishing such material.” A jolly good Streisanding seemed imminent, until the threats turned out to be just another layer of the hoax.

Soon after, links began appearing to arcticready.com, supposedly the “social media hub” for the "Let’s Go! Arctic" campaign. “We at Shell are committed to not only recognize the challenges that climate change brings,” the introduction declares, “but to take advantage of its tremendous opportunities. And what's the biggest opportunity we've got today? The melting Arctic.” The site allows members of the public to suggest their own captions for Shell advertisement, displaying the unfortunate results in a gallery of user submissions. Another hilarity-inducing epic Shell PR fail? Nope, another cynical Greenpeace hoax.

I’ve nothing against parodies – I’ve written a few myself, and they can be an incredibly useful and effective way of skewering an argument. These hoaxes are something much more cynical and dangerous. Ryan Holiday at Forbes rightly described it as media manipulation, a very deliberate attempt to deceive and mislead their audience: “It may have been done for noble reasons, but that doesn’t change the salient fact that they are manipulating the media by creating a fake scandal and lying about it to get more coverage.”

Of course manipulating the media turned out to be frighteningly easy in this case. Journalists aren’t infallible – god knows I’ve fallen for hoaxes in the past – but the speed and carelessness with which the main news sites copy and repackage each other’s content means that these errors are compounded and multiplied at a furious rate. Throw in the awesome power of social media, and one blogger’s late night fuck-up can become a truth spoken by millions before breakfast. Evolution has not yet gifted us social apes with sceptical powers to match our fascination with ‘like’ buttons.

The real villain here is Greenpeace. This is an NGO that thinks it is acceptable to lie to the public, to lie to bloggers and journalists, and to then intimidate writers with threatening emails warning of legal action. This absolutely is not okay. I don’t care if you’re saving the Arctic, rescuing kittens from YouTube’s vicious pet-celebrity training camps, or training pandas to pull famine-ridden children out of earthquake debris; to behave in this deceitful way demonstrates an astonishing amount of contempt for the public - not least for environmentalist supporters who spread their message in good faith only to find themselves forced into embarrassing retractions.

And for what? It’s not like there’s any shortage of real scandals to draw attention to. As I write this, Reuters have just reported that Shell could face a US$5 billion fine for a major oil spill off the Nigerian coast that affected 950 square kilometres of water and caused serious harm to local communities. An analysis published last year by the United Nation’s Environment Programme estimated that it could take thirty years to clean up damage to the Ogonil and region in the Niger Delta, pollution caused in part by Shell’s activities in the area. With real scandals like this to cover, inventing fake ones isn’t just unnecessary but actually quite crass.

Shell’s lawyers have sensibly steered clear of this latest fuss, resisting the urge to take any action against Greenpeace. Why bother, when Greenpeace’s message is so extraordinarily self-defeating? The message to the public is crystal clear, as Holiday observes: “Even if you think Shell is evil and will lie to achieve their goals, now you know Greenpeace is the exact same way.” Spending tens of thousands of dollars to deliberately mislead and manipulate the public used to be something the bad guys did, but here we all are watching pigs in suits drive another important debate into the quagmire.

Update 18/07/2012 15:51 Greenpeace have posted an explanation of the campaign here.

 

83 comments

Chir0n's picture

Surely the issue here is the news media itself. As you say in your piece, Martin:

"the speed and carelessness with which the main news sites copy and repackage each other’s content means that these errors are compounded and multiplied at a furious rate."

It seems to me that it's journos like yourself and your colleagues who are to blame here. If journalists spent less time merely parroting each other's stories and the lies of government and special interest groups (i.e. rich swine) and spent more time INVESTIGATING stories, uncovering FACTS, placing them in CONTEXT and then reporting them HONESTLY - groups like the Yes Men (whose actions I have admired in the past) wouldn't be able to function and Greenpeace (who I have little time for) wouldn't have been able to stage their hoax.

Even if they disagree with Greenpeace's actions, I believe most right-minded people will find your article - at the very least - distasteful and hypocritical. As fellow commenter, Bert, puts it, "Ludicrous. Risible. Pathetic."

Paul Magnus's picture

I think you are over reacting mate. There was absolutely nothing wrong in this little stint that GP cooked up. I was very funny and well worth the effort and it also highlighted the issue.

I dont see any misleading of anyone. The stint unfolded and now is there for all to see. Nobody has been missled.

Get off your high horse mate and start helping address the Global Warming issue here in the NS. Something you have been terrible at.

Considering how GW is going to impact the working class and women's and kids rights and future I would have thought that this would have been a big issue for NS. Just cant understand why it isn't?

Dean Morrison's picture

Martin - you claimed:

"Then matters escalated further, with a series of intimidating legal threats sent to bloggers."

Unfortunately for you - because of your previous form in terms of fabricating evidence - I checked.

There was no "series of intimidating legal threats to bloggers" - you made that up. The link you provided to Cory Doctorow shows he merely taken in by the original hoax - he wasn't sent an 'intimidating legal threat.

Before you accuse others of dishonesty, you really ought to make sure you're not guilty of it yourself. I'm afraid your personal vendetta against Greenpeace has blinded you to the need to support your article with evidence - you can't just make stuff up, that's deception, only unlike Greenpeace it's not in the name of a hoax.

Shame on you.

Dean Morrison's picture

Sorry Martin,

It seems that Greenpeace themselves have admitted to sending out fake emails to journalists.

So on this occasion you were right and I was wrong.

Sorry.

Shame on me.

Dean Morrison's picture

You have something of a history of accusing Greenpeace of lying don't you Martin? Yet when challenged some of you own claims turned out to be nothing more than fabrications. Remember that time you accused Greenpeace of sending out a press release saying that there was a floating garbage island mid-Pacific? Something you claimed was a gross exaggeration? Turned out that said press release was nothing more than a figment of your imagination, and you were merely parroting a smear campaign by the remnants of the 'Living Marxism' crew. I know you like to think by attacking Greenpeace you are developing a unique journalistic USP - but I'm afraid that your past antics in this regard mean you are building on very dodgy ground, despite your attempts to wipe the record clean of the evidence of your misdemeanours.

Tricia Jewell's picture

Does The New Statesman still rely on revenue from Shell advertising? If it does, I need say no more.

Tricia Jewell's picture

Does The New Statesman still rely on revenue from Shell advertising? If it does, I need say no more.

Jon Stone's picture

Hi Martin,

Can you be absolutely certain that these sorts of activities aren't actually both legitimate and more effective as a means of activism? If the end result is that people think more carefully about what they believe, the extent to which they can be manipulated, that's a positive result. If the short-term result is that people focus more critically on the activities of Shell, believing them to be incompetent, that's a positive result. I wonder how that weighs against this unquantifiable number of people who previously trusted Greenpeace (an organisation well known for activism which verges on the extreme) suddenly feeling that they're 'the bad guys'. When I look at the people above criticising the organisation, I don't get the sense that any of them are prior supporters who have been let down.

Not many people believe hoaxing and trickery is de facto evil. The moral trickster is a well known figure in folklore and the idea of a piss-taking prank is something the British seem inherently warm towards. Plus, it runs interference on Shell's attempts to control its own image. That's a very important function if you ask me.

Jon Stone's picture

Hi Martin,

Can you be absolutely certain that these sorts of activities aren't actually both legitimate and more effective as a means of activism? If the end result is that people think more carefully about what they believe, the extent to which they can be manipulated, that's a positive result. If the short-term result is that people focus more critically on the activities of Shell, believing them to be incompetent, that's a positive result. I wonder how that weighs against this unquantifiable number of people who previously trusted Greenpeace (an organisation well known for activism which verges on the extreme) suddenly feeling that they're 'the bad guys'. When I look at the people above criticising the organisation, I don't get the sense that any of them are prior supporters who have been let down.

Not many people believe hoaxing and trickery is de facto evil. The moral trickster is a well known figure in folklore and the idea of a piss-taking prank is something the British seem inherently warm towards. Plus, it runs interference on Shell's attempts to control its own image. That's a very important function if you ask me.

Ladyrosin's picture

Do you want the Arctic to survive? Homes for polar bears, narwhals and other polar-dependant animals to survive? Then why drag all this over, except to make a few points against a body which is trying - literally - to keep the Arctic pristine for all the world - and world health and climate stability.
I don't read much criticism against sHell's Arctic plans in your article...what a strange way of looking at the situation - just like the police, who arrested a polar bear, no mention of the destruction sHell's actions will bring......

Dan Judelson's picture

Writing "sHell" once may be regarded as a misfortune. To do it twice however ...

fobrien's picture

I think the legal letters are very wrong. But as for the campaign itself, I don't see it as any more dishonest than most advertising ventures.

Vakil's picture

I wonder how much fact checking would have had to be done to figure out it wasn't Shell? I mean, you're a journalist being lied to; that actually sounds like something that may be pretty common. Maybe other stories you've reported told in the past were the result of lies? It seems like just reporting the line that a corporation/govt gives you without diligence is the new internet friendly way of reporting the news.

Mike Bourke's picture

The problem with the green movement is that it wants to have its cake and eat it too.

It started as a fringe element of modern society. That meant that it attracted true believers, extremists who will do anything if it furthers the cause, a neo-religious zealotry that accepts and supports radical action in furtherance of the central tenets of the faith.

As the movement has become more mainstream over subsequent decades, many of those original leaders have become anointed saints of the movement, the insightful few who saw it coming. Some have moderated their views to avoid alienating the majority, while others have not, but even the moderates cannot bring themselves to disown the radicals completely. And from time to time, the radicals come up with an idea that - in hindsight - is ridiculous, extreme, and so over-the-top that it cannot fail to alienate the cause's popular support, and convinces the moderates that it is worthwhile. The result is a PR disaster.

At the same time, the environmental movement has become big business. Green credentials are vital to popular support, and the self-imposed arbiters of green credentials are, once again, the leading spokespeople for the cause. Greenpeace recieves millions in donations each year. That there is an inherant conflict of interest and potential for corruption seems to have escaped their attention. To keep the money rolling in, you need to maintain a state of fear in the public, and the occasional scare campaign works nicely to achieve that.

The problem is that as the world moves toward a higher level of environmental responsibility and starts actually working to fix the problems, hard-nosed realists take over the actual management of projects and programs, and the radicals in the green movement become even more marginalized within their own playground. To maintain their credibility, to maintain their prophits, or simply to push for more extreme efforts rather than realism-based compromises, it becomes ever more necessary to resort to radical and extreme promotional tactics. By failing to shed the radicals, the Green Movement itself, as exemplified by Greenpeace, will increasing relegate itself BACK to its fringe-movement origins, a collection of extremists and radicals.

That makes it easier for idiocy like this anti-shell campaign to get approval. It doesn't happen for just one reason - it happens because the stars align, and many people with different priorities and agendas become convinced that this will advance those priorities and agendas, and the people with the common sense to say 'no' are either distracted, shouted down, or simply off their game that particular day. Guys: It's not 1970 anymore. Radicalism undermines your cause - get a grip and have a schism, or you will all have your credibility stripped away by a radical minority.

jankaas's picture

"many of those original leaders have become anointed saints of the movement"

or, they see the error of their ways and finally start on the more challenging route of evidence based reasoning;

http://en.wikipedia.org/wiki/Stephen_Tindale

http://www.guardian.co.uk/books/2011/jul/20/mark-lynas-god-species-review

RK86's picture

Wow, if corporations/ governments destroy the environment it's fine, no matter how many people living in the Arctic detest it, and if Greenpeace uses innovative stuff it's fail. News manipulates us all the time, everyday.

This was a humorous campaign Martin, and even if you do not support Shell, you have given a point for people to support them.

jankaas's picture

unfortunately your post is typical of all those who refuse to see Greenpeace for what it is; part of the problem.

perhaps you are just taken in by their name? i sure as hell am not convinced by their arguments. Greenpeace play fast and loose with facts and evidence the same way corporations and governments do. that's the real world for you...

Tom Currie's picture

Just another day at the office for Greenpeace. Lie, cheat, and steal. Hey, I bet Peter Gleick is a member. Remember kids.....it's for the cause. GREEN = RED

http://climatedepot.com/a/16681/Greenpeace-cofounder-Dr-Patrick-Moore-Th...

vandoornheuvel's picture

Patrick Moore is NOT a Greenpeace founder!
http://www.greenpeace.org/international/en/about/history/Patrick-Moore-b...

Angelo B's picture

It'a been Shell all along pretending to be Greenpeace pretending to be Shell. What a clever way to turn us against Greenpeace!

AnxiousMan's picture

Put it this way - find anyone who has dedicated their life to the causes of animal welfare, social/political activism or spent a large proportion of their time and energy trying their utmost to improve what they feel is a situation worthy of concern. Ask them what started them on this mission and finally convinced them that 'this needs to change', and they're answer certainly not going to be -
"A series of thinly-veiled, deceitful PR campaigns. "

Lucas Borja Peinado's picture

A US$5 billion fine for irreparable damage in the Niger Delta, which will take 30 years to clean up. I'm not sure if that is an outrageously low fine for Shell, or if Greenpeace should cease all activities since proper punishment is already being served. Thank God for journalists such as Martin Robbins who focus on the real issue of the proper manner in which to engage in informing the public; I no longer need to critically think about Greenpeace or Shell or the environment or the media for that matter. I'll just sit here and wait to consume properly packaged messages, and ignore all the rest.

This article is the story of a journalist's ego being hurt by the fact that a well communicated lie can carry more truth than his journalistic skill will ever carry.

Jonathan da Silva's picture

Po faced rhetoric equating a poor campaign and tarring everything and everyone. This sort of labelling is the essence of political discourse and the if you can label people once then you can play the man not the ball.

Inevitably campaigns will be poor or in this case apparently wretched but equally one smearing article on one aspect of a group is hardly a valid response.

It's not about good or bad it's the future of the planet. It's not about labels either.

Wiser than thou's picture

This article is a hoax, right?

Claire Thompson's picture

1. People believed something this shocking was Shell. That says Shell has some work to do on its reputation.
2. Shell could face a US$5 billion fine for a major oil spill off the Nigerian coast that affected 950 square kilometres of water and caused serious harm to local communities - not being talked about. The hoax is being talked about - widely. Sadly, that speaks volumes. Greenpeace probably needed to do this to raise the issue, right or wrong.
3. Journalists and bloggers who got duped didn't check their facts before publishing. Not a great way for Greenpeace to keep them on side, but....

Z. Wagner's picture

Isn't it illegal to post faux-Legal threats while impersonating an actual (albeit shady) corporation?

Z. Wagner's picture

Isn't it illegal to post faux-Legal threats while impersonating an actual (albeit shady) corporation?

One more's picture

One thing: your update makes it look like Greenpeace have published the explanation today, possibly as a result of your article (or anyway, in response to pressure they received today). It's in fact over a month old.

Dean Morrison's picture

Another instance of Martin practising a little deception of his own.

One more's picture

I thought it was pretty obvious the first layer of this was a hoax. I didn't know about the second layer - fake intimidations to bloggers. Did bloggers receive emails that pretended to be from Shell? That's bad. Were bloggers encouraged to pretend they'd received intimidating emails from Shell? That's less bad. In both cases that's a step too far.

But I don't agree with condemning the first act - the fake marketing campaign and website. I thought it was a good way to apply reverse psychology (like in the video of the library in Troy, MI, and the book burning party) and make people think about what really is at stake.

But I agree, the hoax should end when it achieves its purpose: when it makes people reflect on the issue, it opens their eyes... then it must move on to filling them with factual information about why the campaign exists.

Aidan R's picture

I think Greenepeace probably made a mistake here, but I think moralising about "media manipulation" is a bit simplistic.

How does an idea become a Truth? That is, how does a claim, whether true or false in some objective sense, become true with respect to public discourse? Largely, it's down to institutions with massive amounts of capital moulding a mixture of selectively chosen fact and fiction into a useful shape. What Greenepeace have attempted to do is subvert this process by taking something that is superficially false but which points towards a deeper truth (i.e. the amorality of capitalism and the destruction and degradation of the Earth and its resources), packagaing it in a way that maximises its potential to spread virally, and establish it as a Truth for what I think we'd all agree are progressive ends.

Given the massive amounts of time, money and energy that have been expended by vastly better resourced energy companies to convince people that climate change etc. aren't really happening, that a fossil fuel-based economy is totally sustainable etc., do you really think it makes sense to act as if Greenepeace are just as bad by doing what they've done here?

Tim Keenan's picture

I do like how just because someone points out the flaws of one group, people automatically assume it means they must be "for" the opposite group.

From this article I did not get the perception that the author was pro Shell, in fact I think he seems quite the opposite, however people are attacking him as if he is dragging the oil out of the ground himself, whilst setting fire to trees and eating baby seals.

You can be on the same side of the argument than someone and still disagree with how they represent your side.

The behaviour of Greenpeace hinders the work of the people they claim to be on the side of. If they continue to make up stories that media outlets publish and then have to embarrassingly retract later, who will listen when they actually have something important to say?

Also quite simply... lying is bad (My mum says so, so it must be true)... if you want to set yourselves up as the good guys... don't tell lies.

Neville Peters's picture

Greenpeace: Down with this sort of thing!

Martin Robbins: Careful now!

Jenny G's picture

Your point about drawing away from 'real scandals' is a little rich. Greenpeace have been tirelessly working at their Save the Arctic campaign for a solid month now. They take one day for some viral marketing (that was very obviously a hoax from the outset - a cursory google would have shown that), that yes, perhaps may have its flaws, and they get criticised for 'taking away from real scandals.' You're all talking about Greenpeace, Shell and it's presence in the Arctic aren't you?

Brandon's picture

A person in the "news" industry complaining about someone lying to the public to persuade opinion? That's rich.

Tim Keenan's picture

Your suggestion here is that because some people in the news industry tell lies to persuade opinion, all people in news industry are liars and therefore cannot comment on this without being hypocrites.

By this logic, Greenpeace as campaigners have told lies to persuade opinion... therefore all environmental campaigners are liars and cannot now cast judgement elsewhere.

For the record I am neither a campaigner or someone who works in the "news" industry.

Martin Robbins's picture

Oh I see. Because some people who write in the media lie, that invalidates every point ever made by anyone who ever writes in the media, thus neatly saving anyone else from having to, y'know, respond to them. Neat!

Dean Morrison's picture

I think that if there's evidence of your own good self practising deception Martin, then that is very good reason to question the validity of what you write.

Brandon's picture

A person in the "news" industry complaining about someone lying to the public to persuade opinion? That's rich.

my own views's picture

What a droll article. I think it is great that Greenpeace are using subversive tactics to highlight the damage that Shell and their ilk are causing and the potential risks that are very likely due to Shell's deplorable attitude to drilling in the Arctic.

It is quite difficult to get stories such as the damage being caused by Shell into the media, especially when these days there are more and more companies destroying our planet.

Well done Greenpeace for using inventive ways to gain publicity for this.

astrotomato's picture

Shell - and other oil companies - have been manipulating the media for over two decades now, to create a "debate" on climate change, when the science has been clear for all of that time.

These oil companies have, and continue to fund identical hoaxes in ensuring the media give print space to this phony "debate". The debate is a global lie to the public, and has pushed back real action on tackling climate change for 2 decades - decades we didn't have to lose.

So well done New Statesman on lambasting Greenpeace for showing everyone how easily the world has been fooled. A little more thinking objectively and a little less egotism about being suckered in next time, yes?

Martin Robbins's picture

Egotism about being suckered in would be difficult, since I wasn't ever suckered in.

As for thinking objectively, well I'm not the one holding Shell and Greenpeace to two different sets of standards here. If you believe Shell are wrong to manipulate the media and deceive the public then, seriously, why is it okay for Greenpeace to do it? It's not as if it helped Shell's reputation...

flehflehfleh's picture

"If you believe Shell are wrong to manipulate the media and deceive the public then, seriously, why is it okay for Greenpeace to do it?"

I guess a simple argument might draw attention to all the other cases where retaliatory punitive action, or "a taste of one's own medicine", or "the punishment fitting the crime" are considered okay.

Generally, we assault the freedoms of those who assault the freedoms of others. A society seeking to reduce harm may use harmful means to that end. No, it's not perfect, but we've struggled to come up with any practical alternatives as a species.

Do you think Shell's part in the ACC "debate" leaves them open to punitive action? I do.

New Statesman = Fail's picture

It was quite obviously a spoof - just by using the journalistic tool called 'google' would tell you that.

Greenpeace have put together a humorous campaign highlighting the not-so-funny cavalier attitude that Shell has towards our shared environment. Yes they could have run something that wasn't edgy, that softly berated Shell for their appalling record but I doubt that would have generated as much interest.

Martin Robbins's picture

This isn't edgy, if anything it's incredibly un-edgy, deploying the same tactics you would condemn the industry for. As for "quite obviously a spoof", for the last several weeks thousands of supporters and environmentalists have been merrily retweeting this on the assumption it was real. Still are, in fact. Making your own supporters look like idiots is, imho, not a very pleasant thing to do.

Kane Almsivi's picture

Greenpeace haven't been trustworthy since before the Brent Spar debacle. I've worked for Shell and I could divulge far more horrific things that they as a company have been responsible in the past, but as far as Brent Spar went - it was utter lies. Greenpeace cost the British taxpayer MILLIONS of pounds in forcing the government of the day to investigate an outright lie for little more than their own ego and publicity. While I was at school and naive enough to believe that Greenpeace stood for environmentally responsibility, I joined - as did a lot of my school friends - why wouldn't you when your teacher is encouraging you to form an opinion on the world and it's future? Imagine our surprise when as young adults in the employ of oil company's we get letters from Greenpeace asking if we would be willing to take photographs of offshore installations for them! This is the true face of Greenpeace, a surreptitious, conniving entity that is no more virtuous than the oil companies they contend they are protecting us from.

Dean Morrison's picture

Greenpeace made a mistake in estimating the amount of crude oil on Brent Spar. That wasn't an easy piece of information to get hold of, so they boarded the platform and dipped the tanks - unfortunately they didn't fully understand the layout and dipped in the wrong place. That mistake doesn't constitute a lie, nor does it change the fact that the Shell were going to ditch one of their many obsolete structures out at sea, hoping the public wouldn't notice. That would have set a precedent which would have saved Shell money but would have had a very real negative impact on the environment.
As soon as Greenpeace discovered their mistake they apologised. The government didn't spend MILLIONS of pounds investigating this as you claim. In any case the amount of oil on the platform was only one part of the case for recycling the Brent Spar instead of dumping it.

http://www.independent.co.uk/news/greenpeaces-brent-spar-apology-1599647...

jankaas's picture

what, Greenpeace no better than a pack of cynical liars when it suits them? i thought that was an established fact whenever they talk about nuclear energy.
the depressing irony is that Greenpeace is as culpable for ensuring Global Warming continues on its current path as is Shell, BP etc.

uksceptic's picture

Quite shocked by the comments defending Greenpeace on this article.

The ends do not justify the means. Greenpeace need to take a long hard look about how they conduct these sorts of campaigns in the future.

Basically if Greenpeace are prepared to lie about Shell in order to make Shell look bad then how can I trust them when they are telling the truth? Totally self-defeating. Stupid. Stupid. Stupid.

Also since Shell already do a bunch of evil sh*t why make stuff up? File this one under superfluous and move on.

Mary M's picture

Good. Another "own goal" for Greenpeace.

After they destroyed the wheat with the environmental benefits last year, they lost a lot of their science-based supporters. Now if they have turned off their previously-supportive media outlets, maybe their fact-free stunts will not be quite so effective in the future.

We can only hope.

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