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Damen Shipyards Gorinchem uses IFS Service Management to manage ship repairs and spare parts sales. In addition, Damen uses call center and warranty management functionality from IFS to handle customer queries related to warranties. It will also use IFS Applications to run its financials processes.
As of next spring, Damen will also use the contract management and project management components in IFS Applications. With these components, the company will be able to support projects including service and repair work to new fabrication projects.
Damen Shipyards Gorinchem chose IFS Applications at the end of 2009 to improve project monitoring and efficiency.
With this solution, the company reduced delivery times and optimized information flows. This was all done within the framework of the ‘Dawn’ project, in which Damen focused on introducing uniform processes, systems and master data in all product groups and throughout the production chain.
Aart-Jan van der Wekken, ERP project leader at Damen Shipyards Gorinchem, said: “Our principal reasons for choosing IFS Applications were the modern user-friendly user interface, IFS’ global service and support network, and the fact that the project, service, engineering, purchasing, logistics and fabrication processes were completely integrated.”
Nico van Heuven, managing director of IFS Benelux, said: “We have long experience of working with global customers in project-based industries who manage projects across national boundaries. For many years, we have focused on developing best-practice industry solutions in cooperation with our customers. We believe this has been a crucial success factor in the project.”
Will the applications streamline Damen's business processes?
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