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The shadow power list

Who really runs Britain? The new establishment is unelected, often unaccountable and in charge of ever more of our public services.

Rafael Behr writes: One of the least persuasive pledges made at the last general election was the Conservative offer to “shrink the state”. In a focus group conducted for the party to help it understand why it had failed to win a majority in parliament, one flummoxed voter trying to decipher what the Tories had in mind offered: “Lopping off Cornwall . . . ?”

Most people do not contemplate the state. Of those who do, few dwell on its proportions relative to some abstract, miniature ideal. In real life, power in Britain is not contained within boundaries easily definable as “government”. With most of the economy privatised, the spectre of extreme political control – the dawn raid by jackbooted government agents – is confined to science fiction and the nightmares of paranoid libertarians. We are not a tyrannised nation. Where we experience the humiliation of powerlessness this is as likely to be at the hands of a private company as a state institution. When it is a state service, there is every chance its functions have been outsourced to a private provider. If Kafka’s Josef K were looking for justice in a labyrinth of 21st-century British administration he would find its walls marked with Serco and Capita logos; his guards would be wearing G4S uniforms.

It is sometimes supposed that the opposite of centralised power must be devolution, but Britain has found a different way. The control that once belonged to government departments, historic institutions or household names has been farmed out sideways. It resides on the boards of companies no one has heard of, in quangos, in hedge funds, in networks of friends and former ministerial advisers who work for charitable bodies with opaque remits.

It no longer makes sense to speak of “the establishment” as it did in the days when the lord chamberlain could strike obscenity off the stage. The idea of the establishment survives more in the aspiration to show defiance than the craving to belong. Nowadays even Conservative ideologues drape themselves in supposed anti-establishment kudos. They imagine their public-service reforms as subversive assaults on crusty old monopolies: the quasi-privatisation of the schools network; the spread of market forces through the NHS; the drip-drip of ministerial hostility to a BBC funded by the licence fee.

One consequence of having an outsourced establishment is the lucrative opportunities it creates for lobbyists. When the government’s role is reduced to commissioning public goods, go-between agents can scoop up power and influence to match public-sector/ politician buyer and private-sector seller.

Another long-term trend is the rise of marketing and communications experts into the top tier with establishment status. It is the natural product of a liberalising ideology that sees consumer choice as the model mechanism for effective delivery of public goods. Candidates are products and parties live or die according to the health of their brand. It is typical of the age that our Prime Minister, educated at Eton, a scion of the aristocracy, had a career in public relations before politics.

Downing Street will always be at the centre of the action but no longer at the apex of a tidy pyramid of departments and offices arranged in evenly cascading hierarchies of power and prestige. What now passes for the establishment is amorphous and anonymous; a baggy blur of the commercial, the political and the ill-defined space in between. Below, the New Statesman considers just a few of the people who hold the very British brand of inconspicuous power.

Christopher Hyman

Chief executive, Serco

The National Nuclear Laboratory, the Docklands Light Railway, immigration detention centres, the London cycle hire scheme, NHS Suffolk, the National Border Targeting Centre, air-traffic control services, waste collection for local authorities, maintenance services for ballistic missiles, government websites, prisons and a young offender institution – there is almost no branch of government that has not been penetrated by Serco, the outsourcing behemoth. And few have benefited more from the growth of this shadow state than the company’s chief executive, Christopher Hyman.

In 2010, Serco, which gets over 90 per cent of its business from the public sector, paid him a salary of over £3.1m. According to research by One Society, this was “six times more than the highest-paid UK public servant [and] 11 times more than the highestpaid UK local authority CEO”.

Hyman joined Serco in 1994 following stints at Arthur Andersen and Ernst & Young and was made group chief executive in 2002. Born to an Indian family in apartheid South Africa in 1963, the abstemious Hyman considered a career as an athlete after running 100 metres in 10.8 seconds but stopped after concluding that he would never win gold. He now races Formula 3 motor cars and cried after finishing fourth in his first-ever competition. “I felt such a failure – I was embarrassed and incredibly emotional.”

A devout Pentecostalist – he fasts every Tuesday and donates a biblical tithe of his income to his local church – Hyman was at a meeting of Serco shareholders at the World Trade Center when the first plane struck on 11 September 2001. He later said of the event: “It confirmed my faith. It renewed my zest for getting the balance right and made me realise that time is not always your own.” In addition to running Serco, Hyman has found the time to release an album of gospel music, an achievement possibly attributable to his decision to sleep just four hours a night.

But while he is celebrated for being the human face of outsourcing, his company’s reputation has become increasingly toxic. In September 2012, Serco was forced to apologise after admitting it had presented false data on 252 call-outs to its out-of-hours NHS general practitioner service in Cornwall. On one occasion, a single doctor was on call for roughly 500,000 people across the county.

Having recently won the £140m contract to run NHS community services in Suffolk, Serco is likely to come under further scrutiny. As the chief executive of G4S, Nick Buckles, learned to his cost, the rulers of the shadow state can quickly become hate figures when their promises of “efficiency” prove illusory. With Labour determined to hold those in the business of NHS reform to account, don’t be surprised if Hyman finds himself hauled before a parliamentary select committee before the end of the year.

Sam Laidlaw

Chief executive, Centrica

Sam Laidlaw, of the privatised utility company Centrica (formerly British Gas), has been described as the “aristocrat” of the energy industry – and his family history indicates how the British ruling class has adapted over the course of a century, from empire to social democracy and the free market. His grandfather Hugh was an executive of the Anglo-Persian Oil Company in India, a forerunner of BP; his father, Christophor, worked his way up through BP to become deputy chairman; Sam attended Eton, Cambridge and the elite business school INSÉAD in Fontainebleau before launching his own oil career. In 2006, he was recruited to Centrica from the US company Chevron.

Laidlaw, who lives in Chelsea, has said he would like to be remembered as “someone who was good at creating businesses . . . someone people enjoyed working with, who was fun and made some small contribution to society”. He has presided over Centrica at a time when profits for energy companies have been rising steeply – along with customers’ bills. In 2011, a bonus of £848,000 raised his pay to £4.3m. In 2008 he was one of several executives denounced as “fat cats of British industry” at a Commons business select committee hearing. But as he told staff in an email, “I am not about to apologise for making a healthy profit.”

Until the end of 2012, he was a member of David Cameron’s Business Advisory Group, a collection of leaders from “sectors of strategic importance to the UK”, which gathered to provide “regular, high-level advice on critical business and economic issues facing the country”. His departure in December came, a report in the Guardian suggested, after public anger had forced the government to criticise “opaque” pricing and tariffs by energy companies, including Centrica.

Laidlaw remains an influential figure, however. He is a non-executive director of HSBC Holdings and sits on the bank’s group remuneration committee, whose responsibility it is to approve company policy on pay for senior executives – including bonuses.

Professor Malcolm Grant

Chairman, National Health Service Commissioning Board

The overhaul of the NHS by the coalition government produced another super-quango (this after the government promised to banish them). Tasked with chairing the newly minted NHS Commissioning Board is Malcolm Grant, whose official job is to “provide strategic leadership and ensure proper governance” but who will also be steering the most controversial transformation in the health service since its creation. Grant played a critical role in recruiting the non-executive and executive members of the board who between them will be managing an annual budget of £95bn. Roughly £65bn of this will be spent by clinical commissioning groups, which are replacing the old primary care trusts – but in essence, from April this year, Grant will have oversight of the entire NHS budget.

Inevitably, it’s not his only job. Grant, who grew up in Oamaru, New Zealand, trained as a barrister, has been a professor of land economy and a professor of law, and is now provost of University College London. He has had his share of chairmanships, too, running the Local Government Commission for England (1996-2001), the Agriculture and Environment Biotechnology Commission (2000-2005) and the Russell Group of research universities (2006-2009).

As if that weren’t enough, he is also, by appointment of the Prime Minister, a business ambassador for Britain and a member of the Higher Education Funding Council for England. As such, he has influence in multiple public spheres and has now been entrusted with perhaps the greatest responsibility of all: the nation’s health.

Tim Allan

Chief executive, Portland PR

Offered the chance to become the prime minister’s director of communications, few in the world of public relations would gratefully decline. Yet “no” was the answer Tim Allan gave to Tony Blair after Labour’s third successive general election victory in 2005. Correctly calculating that Blair would be unable to fulfil his pledge to serve a full term and that the role would be short-lived, Allan chose instead to remain as managing director of Portland, the political consultancy and public relations agency he had founded in 2001. Eight years after making the decision, he is unlikely to regret it.

Portland, whose clients have included Tes - co, Google, the Russian government, Coca- Cola, BTA Bank of Kazakhstan, McDonald’s and Barclays, has made Allan one of the most influential PR men in the country and one of the wealthiest. In 2012, he sold his majority stake in the firm to the US marketing giant Omnicom in a deal estimated at £20m.

Allan’s break came in 1992 when he was headhunted by Blair, the then shadow home secretary, after studying at Cambridge. On the recommendation of one of his researchers, James Purnell, a friend of Allan’s from the Royal Grammar School in Guildford, Surrey, Blair invited the young graduate to join his office. As Allan later recalled: “ ‘Were you involved in student politics?’ Blair asked me. ‘I’m afraid not,’ I said. ‘Great. Can you start tomorrow?’ he responded.”

He was promoted to deputy press secretary in 1994, working directly under Alastair Campbell, and became deputy director of communications after Labour’s 1997 election victory. He left Downing Street the following year to become BSkyB’s director of corporate communications, a role that involved writing speeches for Elisabeth Murdoch, and founded Portland after winning the BSkyB PR contract from Bell Pottinger.

With his Conservative connections, Allan has adapted to life under the coalition better than most Blairites. His first employee at Portland was Rachel Whetstone, whom he hired from Carlton where she was working alongside David Cameron, the TV company’s communications chief. Whetstone, who is now head of communications for Google, later married Steve Hilton, Cameron’s director of strategy between 2005 and 2012.

Allan’s other Conservative hires have included the Prime Minister’s former press secretary George Eustice and his former director of policy James O’Shaughnessy, currently chief policy adviser at Portland. And among recent recruits are Allan’s former No 10 colleague Campbell as a “strategic consultant” and the Sun’s former political editor George Pascoe-Watson as a partner.

Joanna Shields

Chief executive, Tech City; former head of Europe, the Middle East and Africa for Facebook

Joanna Shields, the new chief executive of the Tech City Investment Organisation, has internet pedigree, having worked with Google, Bebo, AOL and Facebook. She may have been unable to save Bebo, one of the social networks caught in the squeeze between the dwindling Myspace and nascent Facebook, but her reputation in the tech world remains strong. Her task now is to transform Tech City into Britain’s version of Silicon Valley.

For years Britain has lagged behind the US in the technology sector. We used to do well; the ZX Spectrum and BBC Micro encouraged a generation of bedroom coders which many credit with launching the British IT industry, and companies such as ARM, Codemasters and Eidos used to be at the top of their game. Yet underinvestment, a university culture that looked down on computer science and a lack of any central location for the community all damaged our lead.

But now the government is staging a comeback, eager to take on Silicon Valley at its own game, and has anointed Silicon Roundabout –the cluster of tech start-ups based around the Old Street area of east London – as the place to do it. The name had to go, though, and so Tech City was born. In the notoriously libertarian world of tech start-ups, the quango was not welcomed as readily as one might have expected. The Register, the IT industry’s house website, attacked it for burning through £1m in just over a year, and others have pointed out that, beyond marketing and PR, the organisation’s main aims – feeding the needs of tech entrepreneurs into No 10’s policy considerations – could be achieved by one person acting as a link between the two.

If Tech City is to achieve its goals, it must overcome a few problems. One element of Silicon Valley’s success was that, until the boom, it was a cheap place to be. Land, housing and the cost of living were all low. That can’t be said for central London. Even in an industry where surviving on Pot Noodle and coding for no pay are marks of pride, it’s a bit much to expect young entrepreneurs to be able to afford the rents in Silicon Roundabout.

On smaller initiatives, though, Tech City’s influence is already showing. The government’s policy on digital matters has greatly improved, as the implementation of the 2011 Hargreaves recommendations on copyright reform demonstrated. Britain now has an intellectual property regime fit for the 21st century, even if it’s more 2000 than 2013. And if Shields finds her hotline to No 10 is more responsive than that of her predecessor, that success may be the first of many.

Howard Davies

Professor, Institut d’Études Politiques, Paris

A former management consultant and civil servant, Howard Davies is one of the ultimate establishment insiders. He has been the controller of the Audit Commission, the first chairman of the Financial Services Authority, director general of the Confederation of British Industry and the deputy governor of the Bank of England. He has worked for both the Treasury and the Foreign Office and served as a trustee of the Tate Gallery and he chaired the 2007 Man Booker Prize judges.

However, Davies is best known for resigning as director of the London School of Economics over the LSE’s links to Muammar al-Gaddafi’s regime. As Libyans battled to overthrow their brutal dictatorship, Davies conceded that the LSE’s reputation had been damaged by accepting £300,000 in research funding from a foundation controlled by Gaddafi’s son Saif. The total amount solicited from the foundation ran to £1.5m. Davies admitted having made a “personal error of judgement” in giving advice to Libya on how to modernise its financial institutions.

His fall has not been painful: he is now a professor at the Institut d’Études Politiques (“Sciences Po”) in Paris and the chairman of the UK Airports Commission, and also sits on a series of institutional boards, including those of Prudential plc and the National Theatre. However, the Gaddafi affair illuminated the way in which Britain’s corporate, public and political institutions work together. The LSE’s accommodation of the Gaddafi family was just one element in a broad attempt to woo the oil-rich Libyan state.

In 2006, Anthony Giddens, another former director of the LSE and the architect of New Labour’s “Third Way”, visited the Libyan capital, Tripoli. In an account of his trip for the New Statesman, Giddens outlined Gaddafi’s theory of “direct democracy” and praised Gaddafi père et fils for “the rehabilitation and potential modernisation of Libya”. The following year Tony Blair met Gaddafi in a Bedouin tent outside Tripoli. With him was Peter Sutherland, the then chairman of BP – and soon to become chair of the LSE’s court of governors. British companies gained access to Libya’s oil reserves; Gaddafi got help from MI6, under the guise of the “war on terror”, in clamping down on dissidents such as Sami al-Saadi, who last year was awarded £2.2m in compensation for Britain’s role in his torture. While the colonel met his grisly end in a sewer pipe, those who did business with him have prospered.

Neil Woodford

Head of UK equities, Invesco Perpetual

In many ways, Neil Woodford is the antithesis of the kind of financier that post-crisis Britain loves to hate. He doesn’t even work in the City – Invesco Perpetual, where he is head of UK investment and presides over funds worth £30bn – is based in Henley, Oxfordshire. There haven’t been any bonus-hunting career moves between Square Mile firms for him; he joined Invesco in 1988 and has been there ever since. To top it off, he didn’t even go to Oxford or Cambridge – this City slicker studied economics and agricultural economics at Exeter.

His influence is undimmed, even augmented, by his background and under-the-radar way of working. Woodford runs both Invesco Perpetual’s income and high-income funds, the latter being one of Britain’s largest investment funds, with shareholdings in a big slice of FTSE-250 companies and assets of £12bn. His portfolios are made up largely of deposits from small investors – pension funds, £50-a-month savers and Isas. An awful lot of people have, in one way or another, put their money in Woodford’s hands, and the decisions he makes have the power to ripple out to millions of UK households.

What he does with their money allows him to pull levers behind the scenes in some of Britain’s biggest companies. His funds have multibillion-pound stakes in the tobacco giants BAT, Reynolds American and Imperial Tobacco, as well as utilities such as the Drax Group (the power company) and BT. Another big interest is BAE Systems: if Angela Merkel hadn’t stepped in to kill off its merger with the Franco-German aerospace giant EADS, Woodford would probably have made the same decision and determined the fate of one of the Ministry of Defence’s largest British suppliers. He is a kingmaker, too – the Guardian reported last year that the word in the City is that it was he who forced out AstraZeneca’s chief executive David Brennan.

Kevin Moses

Director of science funding, Wellcome Trust

The Wellcome Trust is perhaps one of the most prolific grant-awarding bodies in British science and, as its director of science funding, Kevin Moses is in the hot seat. Started in 1936 with money left by the USborn philanthropist Henry Wellcome, the trust’s endowment has grown over the past 77 years to £14.5bn today. Most of the money is spent on charitable grants to researchers and others working in the field of biomedical science. Its work led to the publication of 4,433 scientific papers in 2011 and in the year 2011/2012 it awarded 970 research grants.

The pharmaceutical firms probably control a larger proportion of scientific funding than the Wellcome Trust and the National Institute for Health and Clinical Excellence (NICE) has more say in deciding which medicines come to market in Britain.

The pharmaceutical industry is fixated on hunting for profitable medicines; NICE has a far more routine regulatory job. By contrast, the Wellcome Trust is bound only by internal decisions on where it chooses to focus its efforts. It has no pledge drives, no donors to keep happy and not much of a public image to defend. It can focus its funding where it helps the most, and where it will fill in gaps missed by other bodies.

One hopes that Dr Moses understands that with great power comes great responsibility.

Tony Mitchell

Director, Tesco supply chain

Tony Mitchell is the model of a Tesco company man. He started on the shop floor in 1978 and worked his way up to store manager, then eventually to head office, and now he decides what £1 in every £7 in the UK is spent on.

Getting on to the shelves at Tesco can make a young company, and getting thrown off them can destroy a business. That is something the suppliers of its Everyday Value burgers will be learning to their cost after buying meat from Poland, rather than Britain or Ireland, as their agreement with Tesco stipulated. When it became apparent that the burgers were tainted with horse meat – up to 29 per cent, according to reports – Tesco dropped the supplier altogether.

Although the supermarket’s core business remains groceries, it has a grasp on many other sectors. Take bookselling. Until the Net Book Agreement began to collapse in 1994, books were sold at a fixed price in Britain, allowing independent shops to compete with the chains and ensuring that publications cost the same in all shops. But as competition entered the trade, so the supermarkets used their strength. Now the big three supermarkets are arguably as significant as Amazon.

But where Amazon offers near-infinite selection, the supermarkets restrict what they stock to preserve shelf space and chase economies of scale. As a result, Tesco’s two book buyers were named jointly the twelfth most powerful person in the industry by the Guardian, which argued that they “reflect sales charts but also shape them”. The Tesco story is similar in music and video games.

While the internet offers a long tail to those who want to build slowly, success or failure in the mass market is dictated by an evershrinking group of people such as Mitchell.

Natalie Evans

Director, New Schools Network

Free schools are Michael Gove’s signature policy – a glimpse of what education could be like without “undue interference” from local authorities. The requisite legislation was passed in 2010, but immediately there was a snag: who would have the time, inclination and money to set up a school? Parents’ groups, such as the one led by journalist Toby Young in west London, were in short supply.

Enter the New Schools Network (NSN), whose director is Natalie Evans, a former deputy director of the Conservative Research Department and of Policy Exchange – the think tank whose director Neil O’Brien recently left to work for the Chancellor, George Osborne.

Evans took charge of the NSN at the start of this year, replacing Rachel Wolf, a special adviser to Gove while he was shadow education secretary. Wolf has moved to New York to work for Rupert Murdoch at Amplify, the new education division of News Corp.

The NSN is a registered charity, although it is not clear who its donors are. Its remit is, nebulously, to “support” free school applicants. Most of these have turned out to be faith organisations, education companies or existing sponsors of academies.

The connections between the NSN and the Department for Education are close – sometimes uncomfortably so – and campaigners and opposition MPs such as Lisa Nandy question the organisation’s lack of transparency. For instance, between July and December 2010, the Education Secretary’s confidant Dominic Cummings was employed by the NSN as a paid freelancer. From August to December of that same year, he held one of the four parliamentary passes the minister was allowed to give out, and could come and go from Westminster as he wished.

As the Bureau of Investigative Journalism reported, “In November 2010, while Cummings was freelancing at NSN and enjoying DfE access through his parliamentary pass, the department finalised a grant to the NSN. The grant, for £500,000, was awarded to the organisation in June without being advertised and without inviting any other orga - nisations to tender.” In May that year, Cummings had emailed civil servants urging them to fast-track cash to the NSN, saying: “Labour has handed hundreds of millions to leftie orgs – if u guys cant navigate this thro the bureauc then not a chance of any new schools starting!!”

The close links between the NSN and Gove’s inner circle have led civil servants in the Department for Education to feel that they are being excluded from policy decisions at a time when the government is pushing through sweeping reforms. That suspicion was compounded in 2011 when the Financial Times reported that Gove and his advisers were discussing government business using private email accounts, bypassing Freedom of Information requests.

Meanwhile, Gove’s flagship policy is still struggling to catch on – just 24 free schools opened in 2011, and another 55 in 2012.

Andrew Dilnot

Warden, Nuffield College

How we are to pay for elderly care is one of the great unsolved problems of our time. When the present government came to power in 2010, it turned to Andrew Dilnot to provide that solution. The Dilnot commission’s report – which appeared in July 2011 – received cautious cross-party support, though its implementation is still in doubt. One thing is certain: over the next ten years, it will be impossible to discuss the topic without mentioning Dilnot’s name.

An economist by profession, Dilnot has long occupied a succession of platforms that allow his voice to be heard. He was the director of the Institute for Fiscal Studies between 1991 and 2002, then principal of St Hugh’s College, Oxford, and in 2011 he was appointed Warden of Nuffield College, a graduate research college with an endowment of well over £100m. The college has long had ties to Whitehall and Westminster, and these have only grown closer in the 21st century; many of its fellows are former cabinet members, civil servants and Fleet Street editors.

Last year, Dilnot became the chair of the UK Statistics Authority, and he continues to be engaged with public policy as well as exerting political influence.

Research by Caroline Crampton, George Eaton, Sophie Elmhirst, Alex Hern, Helen Lewis and Daniel Trilling

This article first appeared in the 11 February 2013 issue of the New Statesman, Assange Alone

NEAL FOX FOR NEW STATESMAN
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They know where you live

Imagine your house being raided by armed police. That’s what happened to Mumsnet’s Justine Roberts after she fell victim to an internet hoaxer.

At around midnight on Tuesday 11 August 2015, a man dialled 999 to report a murder. A woman had been killed in her London home, he said, before hanging up without offering his name. A second call followed. This time, the man claimed to be the killer. He told the operator that he had now taken the woman’s children hostage at the Islington address. They were locked with him inside a room in the house, he said. The police responded with reassuring speed. Fifteen minutes later, eight officers, five of them armed with automatic weapons, accompanied by saliva-flecked dogs, arrived at the scene and took up position in neighbouring front gardens. When one officer banged on the front door of the house, the team was greeted, moments later, not by a masked murderer but by a blinking and bewildered au pair.

Justine Roberts, the woman whom the caller claimed to have killed, was in fact nearly 2,000 kilometres away – in Italy, holidaying with her husband and children. After explaining this to the police, the au pair called Roberts, who assumed that the incident was an unfortunate misunderstanding, one that could be unpicked after the vacation. It was no mistake. Roberts had been the victim of “swatting”, the term given to a false emergency call designed to bait an armed unit of police officers to storm someone’s home. It wasn’t until a few days later, as the family was preparing to return to London, that Roberts discovered that she had been the target of a planned and sustained attack, not only on her household, but also on her business.

Roberts is the founder of Mumsnet, the popular British internet discussion forum on which parents share advice and information. A few days before the swatting incident, members of 8chan, a chat room that prides itself on being an open, anonymous platform for free speech, no matter how distasteful, had registered accounts on Mums­net with the aim of trolling people there. When legitimate Mumsnet users identified and then ridiculed the trolls, some retreated to 8chan to plot more serious vengeance in a thread that the police later discovered. Roberts wasn’t involved in the online skirmish but, as the public face of the site, she was chosen as the first target.

After the initial armed response, Roberts’s perception was that the police were unconcerned about the swatting attack. “We were told that there was no victim, so there was not much that could be done,” she told me. The hoax caller, however, was not finished. In the days after the incident, there was chatter on Mumsnet and Twitter about what had happened. A Mumsnet user whom I will call Jo Scott – she requested anonymity for her own safety – exchanged heated messages with a hacker who claimed responsibility for the 999 call.

“It descended into jokes and silliness, like many things do,” Scott said. “I didn’t take it seriously when the hacker said he had big surprises in store.” She doesn’t believe that what happened next was personal. “I think I was just easy to find.”

A few days after police were called to Roberts’s home, Scott was in her bedroom while her husband was sitting downstairs playing video games. At 11pm, she heard a noise outside. “I looked out of the window and saw blue flashing lights in the street,” she recalled. “I could hear shouting but I didn’t pay it much notice.” Then she heard her husband open the front door. Police rushed into the house. An armed officer shouted upstairs, asking Scott if she was hurt. When she replied that she was fine, he told her to fetch her two young children: he needed to see them. Scott shook her sons awake, explaining, so as not to alarm them, that the police had come to show the boys their cars. As the three of them went downstairs, the officers swept up through the house, repeatedly asking if there were any weapons on the property.

“I was beyond confused by this point,” Scott said. “Everyone was carrying a gun. They had little cutaway bits so you could see the bullets. My eldest asked one of the officers if he could have a go on his gun and went to touch it.”

As Scott sat with an officer downstairs, she asked what had happened to her husband. “I later found out that the noises I’d heard were the police calling for him to come outside,” she said. “He dropped the PlayStation controller as he left the room. It was only later that we realised it’s a good job he did: in the dark, the controller might have looked like a weapon.”

Outside, Scott’s husband had been surrounded and arrested. Other police ­officers were on the lookout in the front gardens of nearby properties, having warned the couple’s neighbours to stay indoors, away from their windows. “One of the officers said it was beginning to look like a hoax,” Scott said. “Then he mentioned swatting. As soon as he said that word, I twigged that I’d seen the term that day on Twitter in relation to the Mumsnet hack.”

***

The term “swatting” has been used by the FBI since 2008. “Swat” is an acronym of “Special Weapons and Tactics”, the American police squads routinely called to intervene in hostage situations. It is, in a sense, a weaponised version of a phoney order of pizza, delivered as a prank to a friend’s home, albeit one that carries the possibility of grave injury at the hands of police. For perpetrators, the appeal is the ease with which the hoax can be set in motion and the severity of the results. With a single, possibly untraceable phone call, dialled from anywhere in the world, it is possible to send an armed unit to any address, be it the home of a high-profile actor whom you want to prank or that of someone you want to scare.

In America, where swatting originated, the practice has become so widespread – targets have included Tom Cruise, Taylor Swift, Clint Eastwood and the Californian congressman Ted Lieu – that it is now classed as an act of domestic terrorism. In the UK, where Justine Roberts’s was one of the first recorded cases, swatting is classed as harassment, though that may change if these and other forms of internet vigilante attacks, such as doxxing, become increasingly commonplace.

Doxxing involves the publication of someone’s personal details – usually their home address, phone numbers, bank details and, in some cases, email address – on the internet. It is often the prelude to swatting: after all, the perpetrator of a hoax cannot direct the police to the target’s home address until this is known. (During the week of the Mumsnet attacks, one of the perpetrators attempted to locate another target using their computer’s IP address, which can identify where a person is connected to the internet, often with alarming precision. Their calculation, however, was slightly out; police were called to a neighbour’s address.)

Though doxxing has a less dramatic outcome than swatting, the psychological effects can be just as severe. For victims – usually people who are active on the internet and who have outspoken opinions or who, in the eyes of an internet mob, have committed some kind of transgression – the mere threat of having their personal information made available on the web can cause lasting trauma. A Canadian software developer whose home address, bank details, social security number and email history were published online in 2014 told me that he now keeps an axe by his front door. “I still don’t feel safe here,” he said. “It’s terrifying.”

Christos Reid, a social media manager for a software company, was doxxed last year. Reid’s information came from a website he had registered seven years earlier. “I woke up one morning to find a tweet announcing my personal details,” he told me. When he asked the Twitter account holder to take down the address, he was told to commit suicide. Reid said he was “OK for about half an hour”; but then, after he went out, he broke down in the street. “I’ve become more paranoid,” he said. He no longer gives out business cards with personal information.

Reid lives in London, but at the time of the doxx he was attending an event in Nottingham, home to the British police’s largest cybercrime division. He was impressed with the police response, even though they told him that they had not heard of the term “doxxing” before. “I was interviewed by two separate people about my experiences who then compiled everything into a case file and transferred it to the Met. When I arrived home, an officer visited me to discuss what happened and my options.”

The policeman explained harassment law to Reid, and offered advice on how to improve security at his flat and what to do if someone hostile turned up at the address. Reid shouldered the repercussions of what had happened alone; no suspects were identified. A spokesperson for the Metropolitan Police similarly said that although detectives from Islington CID have investigated the swatting attacks made on Roberts and Scott, no suspects have been identified “at this time”, even as “inquiries continue”.

Doxxing may seem to be a mild form of harassment but it carries with it an implicit threat of impending violence; the worrying message is: “We know where you live.” Unlike swatting, which is always malicious, doxxing is sometimes viewed by its perpetrators as virtuous. In November 2014, hackers claiming to be aligned with the internet group Anonymous published personal information allegedly belonging to a Ku Klux Klan member from Missouri. The hackers said that their action was a response to the KKK’s threat to use lethal force against demonstrators in the city of Ferguson, Missouri, protesting against the killing of the unarmed black teenager Michael Brown by a white police officer. In January 2015 hackers claiming to be from Isis took over US Central Command’s Twitter account and posted information about senior military officers, including phone numbers and email addresses. In each case, those carrying out the doxxing believed, however mistakenly, in the virtue of their actions and hoped that the information could be used to bring punishment or ruin to the subject.

The term “doxxing” may be new but the practice is an old one. The Hollywood blacklist revealed the political beliefs and associations of actors and directors in the late 1940s as a way to invite shame, deny employment and dissuade others from following their example. “But it has become a lot easier to find people’s private details with the help of the internet,” Jeroen Vader told me. Vader owns Pastebin, a website that allows users to upload and distribute text documents, and where much of the personal data is anonymously uploaded and shared. “People post their private information on social networks,” he said. “A lot of people aren’t aware that their information is so easily available to others.”

In Justine Roberts’s case, the perpetrator may not even have needed to look at social networks to mine her personal information. “If you’re on the electoral roll, you’re easy to find,” she said. “There’s not much you can do to stop people getting hold of your data one way or another, whether it’s for nefarious reasons or simply to better advertise to you. We live in a world that is constantly trying to gather more information about us.”

Jeroen Vader said he has noticed an “upward trend” in the number of doxxing posts uploaded to Pastebin in recent months, but insisted that when someone uses the site’s abuse report system these offending posts are removed immediately.

Across social media companies, action is more often reactive than proactive. Victoria Taylor, a former director at Reddit, one of the largest community-driven websites in the world, said that the rule against publishing other users’ personal information has been “consistently one of the site’s most basic policies” and that “any violation of this rule is taken extremely seriously by the team and community”. Still, she was only able to recommend that victims of doxxing send a message to the site’s administrators. Similarly, when asked what a person can do to remove personal details that have been published without permission, a Twitter spokesperson said: “Use our help form.”

The spokesperson added: “There has def­initely been an overall increase in doxxing since 2006, both on Twitter and on the internet more generally.” She attributed this rise to the emergence of search engines such as Intelius and Spokeo, services designed to locate personal information.

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The surge in the number of dox­xing and swatting attacks is in part a result of the current lack of legal protection for victims. Confusion regarding the law on doxxing is pervasive; the term is even not mentioned in either US or European law. In a tutorial posted on Facebook in 2013, the writer claims: “Doxxing isn’t illegal as all the information you have obtained is public,” and adds: “But posting of the doxx might get you in a little trouble.”

Phil Lee, a partner in the privacy, security and information department of Fieldfisher based at the law firm’s office in Silicon Valley, said that differing privacy laws around the world were part of the problem. “Various countries have laws that cover illegal or unauthorised obtaining of data. Likewise, some of the consequences of releasing that data, such as defamation or stalking, cover elements of what we now term doxxing. But there is no global law covering what is a global phenomenon.” Indeed, Roberts believes that her London address was targeted from America – the 999 call was routed through a US proxy number.

One challenge to creating a law on doxxing is that the sharing of personal information without permission has already become so widespread in the digital age. “If a law was to state something like, ‘You must not post personal information about another person online without their consent,’ it wouldn’t reflect how people use the internet,” Lee said. “People post information about what their friends and family members have been doing all the time without their consent.

“Such a law could have a potentially detrimental effect on freedom of speech.”

Lee believes that a specific law is unnecessary, because its potentially harmful effects are already covered by three discrete pieces of legislation dealing with instances where a person’s private information is obtained illegally, when that information is used to carry out illegal acts and when the publication of the information is accompanied by a threat to incite hatred. However, this does not adequately account for cases in which the information is obtained legally, and then used to harass the individual in a more legally ambiguous manner, either with prank phone calls or with uninvited orders of pizza.

Susan Basko, an independent lawyer who practises in California and who has been doxxed in the course of her frequent clashes with internet trolls, believes that the onus should be on the law, rather than the public. She points out that in the US it is a crime to publicise information about a government employee such as their home address, their home and cellphone numbers, or their social security number, even if the information is already online. “This law should apply to protect all people, not just federal employees,” she said. “And websites, website-hosting companies and other ISPs should be required to uphold this law.”

Basko said that doxxing will continue to increase while police have inadequate resources to follow up cases. For now, it is up to individuals to take preventative measures. Zoë Quinn, an American game designer and public speaker who was doxxed in 2014, has launched Crash Override, a support network and assistance group for targets of online harassment, “composed entirely of experienced survivors”.

Quinn, who spoke about the problem at a congressional hearing in Washington, DC in April last year, recently posted a guide on how to reduce the likelihood of being doxxed. “If you are worried you might some day be targeted,” she wrote, “consider taking an evening to stalk yourself online, deleting and opting out of anything you’re not comfortable with.”

Both Scott and Roberts have changed their privacy habits following the attacks. Scott is more careful about interacting with strangers online, while Roberts uses scrambler software, which ensures that she never uses the same password for more than one online site or service.

For both women’s families, the effects of their encounters with armed police have also lingered. When one day recently Roberts’s husband returned home early from work, the au pair called the police, believing it was an intruder. And Scott is haunted by what happened.

“What if my husband had made a sudden move or resisted in some way? What if my eldest had grabbed the gun instead of gently reaching for it? What if people locally believed that my husband did actually have guns in the house?” she asks. “I don’t think the people making these sorts of hoax calls realise the impact.” 

This article first appeared in the 28 April 2016 issue of the New Statesman, The new fascism