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Andrew Marr: Why the pundits got it wrong - and what the parties should do next

As the media try to make sense of the 2015 general election, Andrew Marr explains why predictions were so far off the mark.

As we try to sift the meanings of the 2015 general election, it’s worth beginning with a fundamental but far too little-discussed problem for political journalism: how the hell do we know what we think we know? What value – if any – do commentators, set apart from the professional politicians, actually bring? It’s not surprising that most of the time we commentators don’t like to talk about this. This spring, we really must.

I pick up my information from four sources, I realise, all of them suspect. The first is the politicians; during this campaign I spoke regularly to the parties, and to old friends across the political spectrum. The party HQs proved to be either deluded, or lying: I was told again and again by Labour that its ground operation was superb and its numbers, particularly in the north-west of England and the Midlands (where the party was slaughtered) were very strong indeed. The Liberal Democrats assured me that Tory talk of destroying them in the English south-west was malicious and ridiculous. (Plainly, it wasn’t.) The Tories said they were doing fine, you know, fine-ish, but never sounded hugely confident.

So much for going to the top. More useful were politicians from all sides I’ve known for years. A series of experienced Labour people sounded pretty wobbly – I should have spent more time thinking about that and less about the messages from the centre. Some Conservative MPs, notably George Osborne, seemed much more confident than Cameron HQ.

The second source, and one that dominated everybody’s day-to-day thinking, was the polling. The pollsters didn’t get everything wrong: they picked up the huge Scottish story. Then again, anybody who stepped off the train at Edinburgh Waverley Station and bought a latte would have picked that up. But they were massively out on the main story. My deep frustration is that this tilted the whole conversation about politics – the reporting, and therefore the pressure the reporting placed on the politicians. To be specific, if we had known how close the Liberal Democrats were coming to wipeout, there might have been speculation about what that would mean. Everybody ignored this. Had we known how badly Labour was doing, there would have been much more pressure on Ed Miliband over his main economic message. There wasn’t nearly enough.

My third main source was the rest of the commentariat, this time including the self-appointed commentariat of Twitter. That’s a big range of voices. But during an election campaign, people retreat into their ideological bunkers. There are some who ask pene­trating questions, keep their heads tilted sceptically, and are worth following, but by and large journalists listening to other journalists only produces an echo chamber of lazy, received opinion, big on the volume, an ear-splitting background noise.

This leads me to the final source of information, always ridiculed and yet the one that proved most accurate and that I wish I had spent more time attending to – anecdote and random conversation. That is plainly dangerous: we are all prisoners of our own geographical and class location, however much we think we are in the swim. One of the advantages of having a televised face and jug ears, however, is that people come up to you the whole time and tell you, unprompted and unstoppably, what they think. As I was doing my daily walk to the shops, or sidling off to my local for a pint of IPA, I was buttonholed again and again.

What people wanted to say, in my part of London, could be broken down into two big themes. First, they hated the idea of a minority Labour government backed by the SNP. Almost immediately that this became a leading Tory theme, I was picking it up on the street. After the first two weeks of a Tory campaign focused on the economy generally and the uselessness of Ed Miliband, and which seemed to me to have been from their point of view wasted time, plainly the Conservatives had found something that was cutting through.

The second theme was that Labour apparently “hated” the self-employed, people running or working in small businesses, and anyone who’d had any kind of success. I’m going to come back to this, but it struck me at the time. A painter and decorator, for instance, who employs half a dozen others, walked across the street to say: “I can’t vote Labour. I work bloody hard. I’m the kind of person they despise . . .” As with the anti-SNP reaction, you ignore a single comment but when you hear the same kind of thing dozens of times, you know that something is going on.

***

Now this isn’t the complete sum total of what was going on in my head during the campaign. I’ve been covering these things since 1983, and echoes of John Major in 1992 reverberated. But note that, compared to his open and confrontational street oratory back then, in among the jeering, the leaders this time were sanitised and surrounded by pre-selected audiences. Jim Murphy, the Scottish Labour leader, put himself through it in Scotland; but apart from that, it seems to me that all the money spent by the broadcasters and newspapers on sending their correspondents to join Cameron, Miliband and Clegg on their bus tours was wasted. No election is just like any other. Having been around for a long time is no guarantee of wisdom.

Other sources will be more respected next time. The betting market wasn’t great – money was pouring on to Ed Miliband right at the last minute, by which time he’d already lost – but the gilt markets seemed to know what was going on. Number crunchers using historical voting data did pretty well. And intriguingly, those in the parties who had scanned postal voting returns were also in on the secret.

Finally, I’ve interviewed many dozens of politicians many times. I ought, therefore, to know where their weaknesses are – though that doesn’t necessarily translate into knowing what the public thinks. But if there is a logical problem obvious to me, presumably it is obvious to millions of ­other people. The ever more glazed and convoluted attempts by the two Eds to avoid saying that they had overspent while in office is a good example.

There was a perfectly rational way of dealing with this. They could have said: “Look, the overspending was relatively minor in historic terms and was supported by almost everybody at the time. And be very careful of describing the building of new hospitals, schools and nurseries as ‘profligate’ or ‘waste’: our alleged overspending has given Britain places where children are currently learning and their grandparents are having heart operations. It’s not like blowing too much money on your credit card in B&Q.

“At the time, none of us knew – not you, not the government, not David Cameron or George Osborne – that an obscure housing crisis in Middle America was going to bring down the entire banking system.”

They could have said that. They didn’t.

Why not? Because, had they engaged in the conversation seriously, they would have had to go on to say something like: “However, given what we know now, do we wish we had spent a little less during the good times? Of course we do.” And, true or not, they thought that the Conservative media would have translated this into: “Ed admits, ‘Yes, the crash was our fault.’”

That seems to me to have been a huge tactical mistake on the Labour side. The party should have engaged in the argument, and made its case, not unreasonable, long before the proper election campaign started. As I have written here before, by allowing the Conservatives to set that narrative they handed David Cameron a huge weapon, which he used during April and May almost every day.

There were big mistakes on the Tory side, too, I thought. I was flabbergasted when Cameron and Osborne suddenly found a minimum of £8bn, and perhaps a lot more, for the NHS right at the last minute. It seemed to me to blow a hole in their “uncosted spending commitments” attack on Labour. In the end, it didn’t seem to matter, because voters presumably thought that ­Labour would always spend and borrow more than the Tories, whatever anybody said. Still, it was a heck of a risk.

***

But the biggest issue that emerged during interviews was, as I found on the street, the SNP surge. I have been studying and writing about the Scottish National Party since I was in my twenties. I wish I had been back in Scotland much more, and earlier, but I’ve been up there quite a lot recently, working and visiting family. So I know that the SNP is not the Maoist threat Middle England cowers from. Among its new MPs are former Conservatives, business people, all types. It’s true that its new 110,000 membership contains many on the hard left who have made a lot of noise, but the party is a complex phenomenon.

Still, the “watch my lips, no deals” rebuttals by Ed Miliband were always going to be difficult. He might have ruled out a coalition and a formal confidence-and-supply arrangement, but the numbers dictated that a minority Labour government – the best he could hope for – would have to rely on SNP acquiescence at best week by week.

Now, I have no hard evidence for what follows, but I don’t believe that English ­voters’ hostility to an SNP-influenced outcome was anti-Scottish. I think it was the combination of the thought of a relatively weak government, which would have to negotiate its way through its programme, with the anti-Trident and anti-austerity messages of the SNP, that spooked much of Middle England.

Don’t forget that all the voters who do not want Trident, and were against austerity, weren’t up for grabs anyway: they were ­already committed, presumably, to Labour or the Green Party. So a Scottish National Party programme, crafted to appeal to Glasgow Govan and Dundee, didn’t go down so well with soft Tory voters and Liberal Democrats in Cirencester or the Peak District. Quelle surprise!

That, for me, was the story of this election campaign. Looking ahead, what lessons can we draw from it?

Living in London, I am very cautious about trying to predict what is going to happen in Scotland next. But the following things seem almost self-evident. First, to have any chance of revival, Scottish Labour has to separate itself from the party south of the border. It has to begin again, unionist but with its own head office; back to the party’s origins. This may not work, either. Second, in politics, winning brings new problems and winning big brings bigger new problems. Nicola Sturgeon now not only has to negotiate with somebody she never thought she’d have to deal with, and who has the authority of a big election win, she has to manage the enormous expectations of what looked like, in effect, a Scottish revolution. I couldn’t fit into her shoes in a million years; but I’m glad I don’t have to try.

As to the shattered English left, I go back first to all those conversations about Labour not being for “people like me”. Labour politics works when it is, in effect, an alliance between the bulk of people working in private companies, big and small, and those on the margins. Now, if Labour chooses to forget about people on benefits, those on poverty wages, and the huge inequities caused by a super-rich global class, then it ceases to have any purpose. But it simply can’t get itself into a position again where shopkeepers, tradesmen and all those who want to better themselves think Labour “hates” them.

I don’t suppose this was something that Ed Miliband or those around him ever set out to achieve. It was more about tone, and where they came from, and what their own instincts were. Britain is brimming with relatively affluent (or at least comfortable) non-socialists who have a strong sense of community and social altruism. They support homelessness projects run by churches, they back local campaigns, they spend spare income not on bigger cars but on Oxfam appeals. They are good people. They just happen to be outside the immediate reach of the state. Labour can sometimes give the impression that only those working in the public sector or those on benefits are virtuous and admirable. This is politically lethal.

***

Is that more important, or less important, than confronting the “Blue Labour” questions of immigration, low pay and embattled trade unionism? I don’t know – but reaching out to the majority isn’t a luxury.

So, Labour has a cultural problem to resolve. It’s about how the party speaks, the way it pitches its appeal. It is vastly more important than who the next leader is. Over the next few years, we will see, I suspect, little real sign of a Labour advance in Scotland – the defeat is so profound that it will take many years to recover – while in England boundary changes further entrench the Conservatives. Unless Labour has the courage and imagination to reform itself completely, it has no chance of recovery.

Democracy is a pendulum. Not even the biggest and most unexpected victories last; in fact, they contain the seeds of the next defeat. Yet this assumes and requires that the defeated parties learn hard lessons. The Tories’ biggest problem ahead isn’t the EU referendum. It isn’t even the relationship between London and Scotland – federal Britain is taking shape before our eyes. No, it is their relationship with big money, the global financial system that remains unstable and often incompetent. David Cameron is a more sophisticated and flexible Tory leader than many understand. But I don’t see him trying to fix that problem, and that leaves Conservatism vulnerable.

Ought Labour and the Liberal Democrats to forget their differences and try to merge? Probably not: they have different philosophies and those differences matter. But it would be a good, useful and salutary thing for both of them to contemplate the possibility. A big election defeat ought to shatter old ways of thinking. It’s important not to waste a good defeat. I have spent the past few days doing two things – sleeping and worrying about how I do my job.

Defeated politicians, as well as humbled journalists, could do worse.

Andrew Marr’s most recent book is his novel, “Head of State” (Fourth Estate)

Andrew Marr is a broadcaster and journalist. Formerly the BBC’s Political Editor, he presents the Andrew Marr Show on BBC1 on Sundays and Start the Week on Monday mornings on Radio 4.

This article first appeared in the 14 May 2015 issue of the New Statesman, The Tory triumph

NEAL FOX FOR NEW STATESMAN
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They know where you live

Imagine your house being raided by armed police. That’s what happened to Mumsnet’s Justine Roberts after she fell victim to an internet hoaxer.

At around midnight on Tuesday 11 August 2015, a man dialled 999 to report a murder. A woman had been killed in her London home, he said, before hanging up without offering his name. A second call followed. This time, the man claimed to be the killer. He told the operator that he had now taken the woman’s children hostage at the Islington address. They were locked with him inside a room in the house, he said. The police responded with reassuring speed. Fifteen minutes later, eight officers, five of them armed with automatic weapons, accompanied by saliva-flecked dogs, arrived at the scene and took up position in neighbouring front gardens. When one officer banged on the front door of the house, the team was greeted, moments later, not by a masked murderer but by a blinking and bewildered au pair.

Justine Roberts, the woman whom the caller claimed to have killed, was in fact nearly 2,000 kilometres away – in Italy, holidaying with her husband and children. After explaining this to the police, the au pair called Roberts, who assumed that the incident was an unfortunate misunderstanding, one that could be unpicked after the vacation. It was no mistake. Roberts had been the victim of “swatting”, the term given to a false emergency call designed to bait an armed unit of police officers to storm someone’s home. It wasn’t until a few days later, as the family was preparing to return to London, that Roberts discovered that she had been the target of a planned and sustained attack, not only on her household, but also on her business.

Roberts is the founder of Mumsnet, the popular British internet discussion forum on which parents share advice and information. A few days before the swatting incident, members of 8chan, a chat room that prides itself on being an open, anonymous platform for free speech, no matter how distasteful, had registered accounts on Mums­net with the aim of trolling people there. When legitimate Mumsnet users identified and then ridiculed the trolls, some retreated to 8chan to plot more serious vengeance in a thread that the police later discovered. Roberts wasn’t involved in the online skirmish but, as the public face of the site, she was chosen as the first target.

After the initial armed response, Roberts’s perception was that the police were unconcerned about the swatting attack. “We were told that there was no victim, so there was not much that could be done,” she told me. The hoax caller, however, was not finished. In the days after the incident, there was chatter on Mumsnet and Twitter about what had happened. A Mumsnet user whom I will call Jo Scott – she requested anonymity for her own safety – exchanged heated messages with a hacker who claimed responsibility for the 999 call.

“It descended into jokes and silliness, like many things do,” Scott said. “I didn’t take it seriously when the hacker said he had big surprises in store.” She doesn’t believe that what happened next was personal. “I think I was just easy to find.”

A few days after police were called to Roberts’s home, Scott was in her bedroom while her husband was sitting downstairs playing video games. At 11pm, she heard a noise outside. “I looked out of the window and saw blue flashing lights in the street,” she recalled. “I could hear shouting but I didn’t pay it much notice.” Then she heard her husband open the front door. Police rushed into the house. An armed officer shouted upstairs, asking Scott if she was hurt. When she replied that she was fine, he told her to fetch her two young children: he needed to see them. Scott shook her sons awake, explaining, so as not to alarm them, that the police had come to show the boys their cars. As the three of them went downstairs, the officers swept up through the house, repeatedly asking if there were any weapons on the property.

“I was beyond confused by this point,” Scott said. “Everyone was carrying a gun. They had little cutaway bits so you could see the bullets. My eldest asked one of the officers if he could have a go on his gun and went to touch it.”

As Scott sat with an officer downstairs, she asked what had happened to her husband. “I later found out that the noises I’d heard were the police calling for him to come outside,” she said. “He dropped the PlayStation controller as he left the room. It was only later that we realised it’s a good job he did: in the dark, the controller might have looked like a weapon.”

Outside, Scott’s husband had been surrounded and arrested. Other police ­officers were on the lookout in the front gardens of nearby properties, having warned the couple’s neighbours to stay indoors, away from their windows. “One of the officers said it was beginning to look like a hoax,” Scott said. “Then he mentioned swatting. As soon as he said that word, I twigged that I’d seen the term that day on Twitter in relation to the Mumsnet hack.”

***

The term “swatting” has been used by the FBI since 2008. “Swat” is an acronym of “Special Weapons and Tactics”, the American police squads routinely called to intervene in hostage situations. It is, in a sense, a weaponised version of a phoney order of pizza, delivered as a prank to a friend’s home, albeit one that carries the possibility of grave injury at the hands of police. For perpetrators, the appeal is the ease with which the hoax can be set in motion and the severity of the results. With a single, possibly untraceable phone call, dialled from anywhere in the world, it is possible to send an armed unit to any address, be it the home of a high-profile actor whom you want to prank or that of someone you want to scare.

In America, where swatting originated, the practice has become so widespread – targets have included Tom Cruise, Taylor Swift, Clint Eastwood and the Californian congressman Ted Lieu – that it is now classed as an act of domestic terrorism. In the UK, where Justine Roberts’s was one of the first recorded cases, swatting is classed as harassment, though that may change if these and other forms of internet vigilante attacks, such as doxxing, become increasingly commonplace.

Doxxing involves the publication of someone’s personal details – usually their home address, phone numbers, bank details and, in some cases, email address – on the internet. It is often the prelude to swatting: after all, the perpetrator of a hoax cannot direct the police to the target’s home address until this is known. (During the week of the Mumsnet attacks, one of the perpetrators attempted to locate another target using their computer’s IP address, which can identify where a person is connected to the internet, often with alarming precision. Their calculation, however, was slightly out; police were called to a neighbour’s address.)

Though doxxing has a less dramatic outcome than swatting, the psychological effects can be just as severe. For victims – usually people who are active on the internet and who have outspoken opinions or who, in the eyes of an internet mob, have committed some kind of transgression – the mere threat of having their personal information made available on the web can cause lasting trauma. A Canadian software developer whose home address, bank details, social security number and email history were published online in 2014 told me that he now keeps an axe by his front door. “I still don’t feel safe here,” he said. “It’s terrifying.”

Christos Reid, a social media manager for a software company, was doxxed last year. Reid’s information came from a website he had registered seven years earlier. “I woke up one morning to find a tweet announcing my personal details,” he told me. When he asked the Twitter account holder to take down the address, he was told to commit suicide. Reid said he was “OK for about half an hour”; but then, after he went out, he broke down in the street. “I’ve become more paranoid,” he said. He no longer gives out business cards with personal information.

Reid lives in London, but at the time of the doxx he was attending an event in Nottingham, home to the British police’s largest cybercrime division. He was impressed with the police response, even though they told him that they had not heard of the term “doxxing” before. “I was interviewed by two separate people about my experiences who then compiled everything into a case file and transferred it to the Met. When I arrived home, an officer visited me to discuss what happened and my options.”

The policeman explained harassment law to Reid, and offered advice on how to improve security at his flat and what to do if someone hostile turned up at the address. Reid shouldered the repercussions of what had happened alone; no suspects were identified. A spokesperson for the Metropolitan Police similarly said that although detectives from Islington CID have investigated the swatting attacks made on Roberts and Scott, no suspects have been identified “at this time”, even as “inquiries continue”.

Doxxing may seem to be a mild form of harassment but it carries with it an implicit threat of impending violence; the worrying message is: “We know where you live.” Unlike swatting, which is always malicious, doxxing is sometimes viewed by its perpetrators as virtuous. In November 2014, hackers claiming to be aligned with the internet group Anonymous published personal information allegedly belonging to a Ku Klux Klan member from Missouri. The hackers said that their action was a response to the KKK’s threat to use lethal force against demonstrators in the city of Ferguson, Missouri, protesting against the killing of the unarmed black teenager Michael Brown by a white police officer. In January 2015 hackers claiming to be from Isis took over US Central Command’s Twitter account and posted information about senior military officers, including phone numbers and email addresses. In each case, those carrying out the doxxing believed, however mistakenly, in the virtue of their actions and hoped that the information could be used to bring punishment or ruin to the subject.

The term “doxxing” may be new but the practice is an old one. The Hollywood blacklist revealed the political beliefs and associations of actors and directors in the late 1940s as a way to invite shame, deny employment and dissuade others from following their example. “But it has become a lot easier to find people’s private details with the help of the internet,” Jeroen Vader told me. Vader owns Pastebin, a website that allows users to upload and distribute text documents, and where much of the personal data is anonymously uploaded and shared. “People post their private information on social networks,” he said. “A lot of people aren’t aware that their information is so easily available to others.”

In Justine Roberts’s case, the perpetrator may not even have needed to look at social networks to mine her personal information. “If you’re on the electoral roll, you’re easy to find,” she said. “There’s not much you can do to stop people getting hold of your data one way or another, whether it’s for nefarious reasons or simply to better advertise to you. We live in a world that is constantly trying to gather more information about us.”

Jeroen Vader said he has noticed an “upward trend” in the number of doxxing posts uploaded to Pastebin in recent months, but insisted that when someone uses the site’s abuse report system these offending posts are removed immediately.

Across social media companies, action is more often reactive than proactive. Victoria Taylor, a former director at Reddit, one of the largest community-driven websites in the world, said that the rule against publishing other users’ personal information has been “consistently one of the site’s most basic policies” and that “any violation of this rule is taken extremely seriously by the team and community”. Still, she was only able to recommend that victims of doxxing send a message to the site’s administrators. Similarly, when asked what a person can do to remove personal details that have been published without permission, a Twitter spokesperson said: “Use our help form.”

The spokesperson added: “There has def­initely been an overall increase in doxxing since 2006, both on Twitter and on the internet more generally.” She attributed this rise to the emergence of search engines such as Intelius and Spokeo, services designed to locate personal information.

***

The surge in the number of dox­xing and swatting attacks is in part a result of the current lack of legal protection for victims. Confusion regarding the law on doxxing is pervasive; the term is even not mentioned in either US or European law. In a tutorial posted on Facebook in 2013, the writer claims: “Doxxing isn’t illegal as all the information you have obtained is public,” and adds: “But posting of the doxx might get you in a little trouble.”

Phil Lee, a partner in the privacy, security and information department of Fieldfisher based at the law firm’s office in Silicon Valley, said that differing privacy laws around the world were part of the problem. “Various countries have laws that cover illegal or unauthorised obtaining of data. Likewise, some of the consequences of releasing that data, such as defamation or stalking, cover elements of what we now term doxxing. But there is no global law covering what is a global phenomenon.” Indeed, Roberts believes that her London address was targeted from America – the 999 call was routed through a US proxy number.

One challenge to creating a law on doxxing is that the sharing of personal information without permission has already become so widespread in the digital age. “If a law was to state something like, ‘You must not post personal information about another person online without their consent,’ it wouldn’t reflect how people use the internet,” Lee said. “People post information about what their friends and family members have been doing all the time without their consent.

“Such a law could have a potentially detrimental effect on freedom of speech.”

Lee believes that a specific law is unnecessary, because its potentially harmful effects are already covered by three discrete pieces of legislation dealing with instances where a person’s private information is obtained illegally, when that information is used to carry out illegal acts and when the publication of the information is accompanied by a threat to incite hatred. However, this does not adequately account for cases in which the information is obtained legally, and then used to harass the individual in a more legally ambiguous manner, either with prank phone calls or with uninvited orders of pizza.

Susan Basko, an independent lawyer who practises in California and who has been doxxed in the course of her frequent clashes with internet trolls, believes that the onus should be on the law, rather than the public. She points out that in the US it is a crime to publicise information about a government employee such as their home address, their home and cellphone numbers, or their social security number, even if the information is already online. “This law should apply to protect all people, not just federal employees,” she said. “And websites, website-hosting companies and other ISPs should be required to uphold this law.”

Basko said that doxxing will continue to increase while police have inadequate resources to follow up cases. For now, it is up to individuals to take preventative measures. Zoë Quinn, an American game designer and public speaker who was doxxed in 2014, has launched Crash Override, a support network and assistance group for targets of online harassment, “composed entirely of experienced survivors”.

Quinn, who spoke about the problem at a congressional hearing in Washington, DC in April last year, recently posted a guide on how to reduce the likelihood of being doxxed. “If you are worried you might some day be targeted,” she wrote, “consider taking an evening to stalk yourself online, deleting and opting out of anything you’re not comfortable with.”

Both Scott and Roberts have changed their privacy habits following the attacks. Scott is more careful about interacting with strangers online, while Roberts uses scrambler software, which ensures that she never uses the same password for more than one online site or service.

For both women’s families, the effects of their encounters with armed police have also lingered. When one day recently Roberts’s husband returned home early from work, the au pair called the police, believing it was an intruder. And Scott is haunted by what happened.

“What if my husband had made a sudden move or resisted in some way? What if my eldest had grabbed the gun instead of gently reaching for it? What if people locally believed that my husband did actually have guns in the house?” she asks. “I don’t think the people making these sorts of hoax calls realise the impact.” 

This article first appeared in the 28 April 2016 issue of the New Statesman, The new fascism