Labour wants a truly digital government. Photo: Flickr/Wonderlane
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What is Labour's plan for building a digital government?

Innovation and democracy.

Five years ago I entered politics for the same reason I went into engineering almost a quarter of a century earlier – I wanted to make the world work for everyone, not just a lucky few.

Digital should be a means to that classic Labour goal of sharing power amongst the many. Rather than the means for a slimmed down state to divide, exclude and enforce - as appears to be this Government’s vision.

That is why in March, as shadow cabinet office minister for digital government, I asked an independent expert advisory board to conduct a review of digital government to set out clear goals for a digital agenda that will improve services and empower citizens whilst being efficient and cost effective

All too often government is something done to the people. A Labour Digital government must not be like that.

The Digital Government Review took as its basis that there is a need for better integrated services which reflect the needs and capabilities of citizens and their communities.

The report, published today, makes 35 recommendations to make digital government work for everyone.

Labour will need to take the time to study the report in detail as we continue our zero based review process and prepare our manifesto. But an initial reading makes clear that this is a comprehensive roadmap for transforming the relationship between government and citizens.

Thanks to the wide ranging expertise of our independent panel combined with over 2000 submissions and responses, it is an important, authoritative, radical and evidence based contribution to the future of progressive public service as well as a stand-alone reference work for the current status of digital government.

The report leads on  the primary importance of  digital inclusion, in contrast to this Government’s attitude of  "get online or lose out". The Government Digital Service (GDS) is a hugely experienced and talented group within the Cabinet Office but Ministers have focussed on headline grabbing areas that can only be used by 80 per cent of the population, rather than building more valuable services that can be used by everyone and that help with some of this country’s biggest challenges such as economic growth, planning, housing or health and social care. Using social value – as well as cost-savings – as the criteria for choosing what services to take digital would help here.

The report is especially severe on  this Government’s chaotic approach to data sharing, as demonstrated by the care.data and HMRC debacles, and recommends Labour establish a review of data in Government. In his Hugo Young lecture in March Ed Miliband said that the presumption should be that everybody should own their own public sector data. Labour will build on that with a review that will establish a coherent and ethical approach to the use of data within government.

The report also makes important recommendations on public sector skills and leadership. The digital revolution cannot be confined to certain departments in Whitehall. In the future all government will be digital and public servants in local and national government need to understand and be inspired by the prospect of using digital to improve all our lives, working with people, as well as for people. The report argues strongly for increased collaboration and reuse between  local authorities, through local ‘digital factories’ with support from central government.

It’s not a simple matter to address. There are issues of culture, of leadership, of accountability, of collaboration and of building architectures based on open standards.

On Thursday, Jon Cruddas will be speaking at the Institute for Government on our broader vision for building a digital state for innovation and democracy, a digital revolution for people’s power

The next Labour government will be the most digital government ever and the prize of digital government that works for everyone glitters before us. Right now though, most people are experiencing what I call digital discomfort—the sense that Government knows who we are calling, Amazon is telling us what we should be buying, our children and friends are being harassed online, Google is recording our every move and we are all reeling under the onslaught of spam and email scams.

To address these concerns and capture the prize of digital government we need a new kind of government devolving power and responsibility and sharing power with people. By giving people skills, control and information Labour will put the people in control of increasingly digital public services. This report sets out how we can do this. Only a radical Labour administration in 2015 can bring about a progressive digital government which delivers for the citizen.

Chi Onwurah is Labour MP for Newcastle upon Tyne Central and shadow Cabinet Office minister

Chi Onwurah is the Labour MP for Newcastle upon Tyne Central, and the shadow minister for industrial strategy. 

Photo: Popperfoto
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How the Oval regained its shape: the famous cricket ground hosts its 100th Test

The challenge for Surrey is to ensure that the new fans drawn to the stadium in recent years keep coming.

Few stadiums have as rich a sporting history as the Oval. After opening its gates in 1845, it hosted England’s first home football international, the first FA Cup final, and Ireland’s inaugural rugby Test.

Though it took 35 years before a cricket Test match – the first ever in England – was played at the ground in Kennington, south London, it was worth waiting for. WG Grace scored 152 runs, setting the tone for many memorable performances  at the Oval. Among the highlights: Len Hutton’s 364 in 1938, still the highest Test score by an England batsman; Viv Richards’s double century and Michael Holding’s 14 wickets for the West Indies before an ecstatic crowd in 1976; England’s Ashes-clinching match in 2005, when a skunk-haired Kevin Pietersen thrashed the Australian attack.

But just five years later, in 2010, the Oval and its host club Surrey were in a bad way. For the first time since 1986, the first day of the annual Oval Test was not a sell-out, and attendances for county games were down. Finances were so stretched that Surrey made a dozen administrative staff redundant, and there was talk of insolvency. The club, which is owned by its 10,000 members and is a tenant of the Duchy of Cornwall, was “very close to a substantial crisis”, Paul Sheldon, then chief executive, said at the time.

Today that seems far away. On 27 July, the Oval hosted its 100th Test, the third match of the series between England and South Africa. The first day was sold out. And Surrey are now the richest first-class county, with £12m of reserves. In 2019, work will begin on a redevelopment scheme that will increase the Oval’s capacity from 25,000 to 40,000, making it the biggest cricket ground in England. (Lord’s, the Oval’s more illustrious rival, can seat 28,000 people.)

“We are in a good place,” said Richard Gould, the current chief executive, one recent afternoon in his grandstand office overlooking the pitch, where a big group of local schoolchildren ran around in the sun.

How did the Oval regain its shape? Gould, whose father Bobby played football for Arsenal and was manager of Wimbledon when the team won the FA Cup in 1988, lists several factors. The first is a greater focus on non-cricketing revenue, taking advantage of the club’s historic facilities. In 2011, when Gould joined Surrey after stints at Bristol City football and Somerset cricket clubs, revenue from corporate events and conferences was £1.3m. This year the projected income is £4.6m.

The second factor is the surge in popularity of the T20 competition played by the 18 first class counties in England and Wales. Unlike Tests, which last for five days, a T20 Blast match takes just three hours. The frenetic format has attracted many people to games who have never previously followed cricket. Surrey, which like Lord’s-based Middlesex have the advantage of being in London, have been especially successful in marketing its home games. Advance sell-outs are common. Surrey reckon they will account for one in six T20 tickets bought in the UK this season, with gate receipts of £4m, four times more than in 2010.

Whereas Test and even one-day international spectators tend to be regulars – and male – Gould estimates that up to 70 per cent of those who attend T20 games at the Oval are first-timers. Women, and children under 16, typically constitute a quarter of the crowd, a higher percentage than at football and rugby matches and a healthy trend for the game and the club.

The strong domestic T20 sales encouraged the Oval’s management to focus more on the county than on the national team. Until a few years ago, Surrey never seriously marketed its own merchandise, unlike professional football clubs, which have done so successfully for decades.

“When I came here, everything around the ground was focused on England,” Gould said. “We needed to put our team first. In the past, county cricket did not make you money. With T20, there’s a commercial business case.”

To raise its profile and pull in the crowds, Surrey have signed some of the biggest international stars in recent years, including Australia’s Ricky Ponting, South Africa’s Hashim Amla, Sri Lanka’s Kumar Sangakkara and Kevin Pietersen, who is now mainly a T20 franchise player. For the players, as with the counties, it’s where the money is.

The challenge for Surrey is to ensure that the new fans drawn to the Oval in recent years keep coming. In common with many businesses today, customer data is crucial. The club has 375,000 names on its marketing database, of which 160,000 are Surrey supporters. But since the average T20 purchaser buys six tickets, many people who attend games at the Oval remain unknown to the club. One way Surrey are trying to identify them is through a service that allows one person to book tickets for a group of friends, who then each pay the club directly. Another method is through offering free, fast Wi-Fi at the ground, which anyone can use as long as they register their email address.

For all the focus on T20, Gould is keen to stress that England internationals, especially Test matches, are a crucial part of the Oval’s future – even if the business model may have to be tweaked.

“We always want to be one of the main Test venues. The problem we have is: will countries still put aside enough time to come to play Tests here? In many countries domestic T20 now takes precedence over international cricket. It may be that we may have to start to pay countries to play at the Oval.” 

Xan Rice is Features Editor at the New Statesman.

This article first appeared in the 27 July 2017 issue of the New Statesman, Summer double issue