It's time to introduce workplace citizenship to Britain's employers. Photo: Getty
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How to fix Britain’s broken workplaces

A new inquiry into Britain's work problems presents a vision of workplace citizenship.

There’s something seriously wrong with the world of work, and not just in the places you would expect. We know that the UK is near the bottom of the EU low pay league and that those on low pay make up a fifth of the labour force (the same as in 1994, despite the introduction of the minimum wage). And, we know we are world leaders in zero-hours contracting and outsourcing.  But, the problems at work today are no longer confined to precarious employment. As the Smith Institute’s inquiry into Making Work Better shows, the majority of Britain’s workplaces are now broken and under-performing. 

The inquiry’s 100-page report by Ed Sweeney, the former chair of Acas, documents a litany of employee concerns: falling real wages, insecurity, mistrust, skills under-utilisation and low levels of engagement. Workers in all types of jobs say they feel undervalued and over worked. They are also angry about excessive top pay and the way they are managed. Many employers are communicating, caring and investing in their staff. But, the gap between the rest and the best is widening.

Problems at work may be a blind spot for the government, but it’s undermining our productivity (which already lags well behind our competitors) and costing the taxpayer billions in terms of in-work benefits. The fact we have so many low paid, low skilled jobs in low value business is also holding back the recovery. 

With so many people feeling short-changed at work there are potentially huge dividends for a party that champions not just more work, but ‘good work’. Promising a fairer and more prosperous society with greater opportunity for the many can’t be achieved with a government that ignores the benefits of social partnership and employee voice and fails to tackle worsening wage inequality and widespread mistreatment at work. International research quoted in the Sweeney report, for example, busts the myth that deregulated labour markets with fewer employment rights and a power imbalance tilted firmly in the employers favour leads to higher productivity and happier workers.

Moreover, there’s a compelling business case for making work better. Highly motived, empowered and engaged workers make for more successful organisations. Fear and anxiety at work are hardly the hallmarks of modern businesses. What is self-evident to the vast majority of people in work is that a top down “bosses know best”, “us and them” view of the world belongs to yesteryear.  It not only stifles both productivity and innovation, but creates mistrust between employee and employer.

A serious problem in many of our workplaces is not so much the lack of skills, but the poor way managers use the latent talent in their workforce. Innovation is not just about spreadsheets or tests in the science lab. Surprising as it may sound to some, employees often know the best way to undertake a task and may have insights into what is not functioning properly. Instead of using the skills and knowledge, workers in the long tail of poor performing companies are left feeling disengaged and disillusioned.

In many instances workers also feel insecure. Indeed, the race to the bottom on rights and voice is not just about the acute problems in troubled workplaces. According to a recent Smith Institute and TUC poll, half the workforce is fearful of loss of job status while a similar proportion feel anxious or worried about work. This is hardly a basis for building trust or encouraging employees to go the extra mile, let alone the foundations for a healthy one.  Studies by Professor Michael Marmot and others repeatedly show the harmful effects insecurity (and low pay) has on the health of the nation. Making those social costs more transparent and identifying and benchmarking the good employers can help, as can support for better management and HR training.

For some, the societal costs associated with insecurity and wages are just downsides to the unstoppable forces of globalisation and technological change. However, such ‘natural forces’ are not experienced in the same way in other countries. And, most low paid jobs are not subject to the pressures of international competition. Indeed, a telling conclusion from the Making Work Better report is that these inter-related problems at work (poor productivity, insecurity and inequality) are a consequence of a financial business model designed to pursue the low road on wages, skills, and employee involvement.  The fact that the government’s employment policies encourage this ‘race to the bottom’ is no coincidence, as its failed ‘shares for rights’ scheme illustrates.

There is an alternative which challenges some of the prevailing assumptions and sets out an alternative narrative on the labour market. It’s based on the concept that work gives us meaning; that productive work is achieved by colleagues working together; that success requires workers at all levels having a say over their work; and fair rewards and security require balanced power relationships at work.

Such a vision of workplace citizenship isn't a fantasy, and there is much that government can do to ensure that employees do not surrender their rights as citizens at the point they cross their employer’s threshold. Government, for example, can do more to spread good practice and help create a level playing field so the best employers are not undercut on the basis on lower pay and poorer conditions. As the report suggest, government can become a Living Wage employer and use its power of procurement to lift people out of poverty pay. It can  also insist that companies disclose their pay ratios and support collective bargaining; clamp down on the abuse of zero hours contracts and bad agency work; reform the employment tribunal system to make it affordable and fit for purpose; improve the enforcement regimes for the minimum wage and equal opportunities; ensure that a two tier workforce doesn’t emerge when services are contracted out; extend childcare and improve eldercare; and simplify and amend the existing Information and Consultation Regulations to give employees a stronger collective voice.

Improving the world of work will of course rely on decisions and circumstances of individual employers and employees (and trade unions). But government can take a lead and advocate a culture of cooperation and consultation. The prize is not just a better deal for employees and more productive organisations, but a better deal for government.

Paul Hunter is head of research at the Smith Institute

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Four times Owen Smith has made sexist comments

The Labour MP for Pontypridd and Jeremy Corbyn’s Labour leadership rival has been accused of misogynist remarks. Again.

2016

Wanting to “smash” Theresa May “back on her heels”

During a speech at a campaign event, Owen Smith blithely deployed some aggressive imagery about attacking the new Prime Minister. In doing so, he included the tired sexist trope beloved of the right wing press about Theresa May’s shoes – her “kitten heels” have long been a fascination of certain tabloids:

“I’ll be honest with you, it pained me that we didn’t have the strength and the power and the vitality to smash her back on her heels and argue that these our values, these are our people, this is our language that they are seeking to steal.”

When called out on his comments by Sky’s Sophy Ridge, Smith doubled down:

“They love a bit of rhetoric, don’t they? We need a bit more robust rhetoric in our politics, I’m very much in favour of that. You’ll be getting that from me, and I absolutely stand by those comments. It’s rhetoric, of course. I don’t literally want to smash Theresa May back, just to be clear. I’m not advocating violence in any way, shape or form.”

Your mole dug around to see whether this is a common phrase, but all it could find was “set back on one’s heels”, which simply means to be shocked by something. Nothing to do with “smashing”, and anyway, Smith, or somebody on his team, should be aware that invoking May’s “heels” is lazy sexism at best, and calling on your party to “smash” a woman (particularly when you’ve been in trouble for comments about violence against women before – see below) is more than casual misogyny.

Arguing that misogyny in Labour didn’t exist before Jeremy Corbyn

Smith recently told BBC News that the party’s nastier side only appeared nine months ago:

“I think Jeremy should take a little more responsibility for what’s going on in the Labour party. After all, we didn’t have this sort of abuse and intolerance, misogyny, antisemitism in the Labour party before Jeremy Corbyn became the leader.”

Luckily for Smith, he had never experienced misogyny in his party until the moment it became politically useful to him… Or perhaps, not being the prime target, he simply wasn’t paying enough attention before then?

2015

Telling Leanne Wood she was only invited on TV because of her “gender”

Before a general election TV debate for ITV Wales last year, Smith was caught on camera telling the Plaid Cymru leader that she only appeared on Question Time because she is a woman:

Wood: “Have you ever done Question Time, Owen?”

Smith: “Nope, they keep putting you on instead.”

Wood: “I think with party balance there’d be other people they’d be putting on instead of you, wouldn’t they, rather than me?”

Smith: “I think it helps. I think your gender helps as well.”

Wood: “Yeah.”

2010

Comparing the Lib Dems’ experience of coalition to domestic violence

In a tasteless analogy, Smith wrote this for WalesHome in the first year of the Tory/Lib Dem coalition:

“The Lib Dem dowry of a maybe-referendum on AV [the alternative vote system] will seem neither adequate reward nor sufficient defence when the Tories confess their taste for domestic violence on our schools, hospitals and welfare provision.

“Surely, the Liberals will file for divorce as soon as the bruises start to show through the make-up?”

But never fear! He did eventually issue a non-apology for his offensive comments, with the classic use of “if”:

“I apologise if anyone has been offended by the metaphorical reference in this article, which I will now be editing. The reference was in a phrase describing today's Tory and Liberal cuts to domestic spending on schools and welfare as metaphorical ‘domestic violence’.”

***

A one-off sexist gaffe is bad enough in a wannabe future Labour leader. But your mole sniffs a worrying pattern in this list that suggests Smith doesn’t have a huge amount of respect for women, when it comes to political rhetoric at least. And it won’t do him any electoral favours either – it makes his condemnation of Corbynite nastiness ring rather hollow.

I'm a mole, innit.