Iain Duncan Smith. Photo: Dan Kitwood, Getty Images
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Universal Credit “reset”: was there an attempt to bury the bad news?

Low expectations remain for the government's flagship welfare reform as a watchdog deems it a high risk of failure. Was the report deliberately released amid coverage of the local elections to avoid bad publicity?

After chronic delays, multi-million pound write-offs and the emergence of major design flaws, Universal Credit was hit last week by the latest missile in the fusillade of bad publicity that has beset it. And more could be on the way. All of which prompts the question: what happens to the ambitious IT system now?

Last Friday, the Major Projects Authority (MPA) released its annual assessment of the Government’s major infrastructure projects, in which it scrapped Universal Credit’s former amber/red status – reflecting its high risk of failure – and instead labelled it “reset”.

It is the first time a major project has received this curious classification. It signals that the original plan for the pioneering IT system, which aimed to simplify and digitise the British welfare system, has been modified in scope and nature to such an extent as to designate it an entirely new project altogether.

The MPA report only deals with this worrying new classification in a page 12 footnote: "We have undertaken significant work to develop a 'reset plan' to place the roll-out of universal credit on a more secure footing, and the 'reset' DCA [delivery confidence assessment] reflects this new status of the project."

Eyebrows have been raised at the report’s timing too. Critics in SW1 have noted that the report, thought to have been ready for days, was finally published by the Department for Work and Pensions (DWP) in the midst of local election coverage, leading to accusations of a botched attempt to bury the bad news.

The DWP’s current woes over Universal Credit do not stop with last week’s report, however. The department is allegedly fighting to block the publication of four reports that contain further indictments of the system.

According to Politics.co.uk, the DWP has appealed against a series of information tribunal rulings in a bid to prevent the release of risk register, issues register, milestone schedule and project assessment review documents. The department has claimed that release of the publications, which contain “candid” and “imaginative pessimism” about Universal Credit, would have a “chilling effect” on the project’s progress.

Given the latest setbacks, what are the realistic prospects for Universal Credit? The horizon hardly looks promising in the near future. DWP spokespeople continue to confirm that the project is “making progress” and recently announced that it is being rolled out to job centres across the North West from next month. Unfortunately the exact timescales for the regional, let alone nationwide, rollouts are unavailable, according to a department spokesperson, as were projections of the number of likely users of Universal Credit by the end of the summer.

Confidence is further undermined by the DWP’s insistence that the scheme is “on track”, as a spokesperson told me yesterday. In fact it was supposed to be rolled-out nationwide last October – three years after the Government released its white paper on welfare reform – with a million users predicted by April 2014. As of February this year, however, only 6,000 claimants had used Universal Credit according to DWP figures.

Despite Work and Pensions Secretary Iain Duncan Smith assuring Parliament that the project was “proceeding exactly in accordance with plans” last March, the true severity of the troubles surrounding the project emerged a month later.

The soft launch of the scheme was radically scaled back last April. Three areas postponed their trial, while Tameside Council, the only participant, expected only 300 people to claim Universal Credit. The cautious trial was limited to those claiming only Job Seeker’s Allowance (JSA) – just one out of more than 30 types of benefit – and only single claimants at that. This summer’s extension of the scheme in the North West will now see couples, as well as singles, able to claim JSA.

Initially, there was enthusiasm for the project across the political spectrum, but the government’s ability to deliver it has lead to widespread criticism in the past year. In addition to censure from the Office for National Statistics and the Public Accounts Committee, Labour has repeatedly raised concerns about the scheme’s continuing problems. Last week Shadow Work and Pensions Secretary Rachel Reeves urged the Prime Minister to “urgently get a grip of this failing policy before any more taxpayers money is wasted”.

She added: “The fact that Universal Credit was the only one of the 200 projects assessed by the Major Projects Authority to have been singled out is extremely concerning. It's increasingly clear that Universal Credit is lurching from one crisis to another with incompetent ministers failing to deliver the savings they promised.”

Despite the criticism, Labour is still keen to see Universal Credit, or at least some form of the scheme, succeed. The Government conceded last November that its flagship welfare reform will not meet its 2015 deadline. While initially 1.7 million people were expected to be on Universal Credit by then, now there will be just a handful.

In response to queries, a DWP spokesman told the New Statesman yesterday: "The reset is not new but refers to the shift in the delivery plan and change in management back in early 2013.

"The reality is that Universal Credit is already making work pay as we roll it out in a careful and controlled way... Jobseekers in other areas are already benefiting from some of its positive impacts through help from a work coach, more digital facilities in jobcentres, and a written agreement setting out what they will do to find work."

Lucy Fisher writes about politics and is the winner of the Anthony Howard Award 2013. She tweets @LOS_Fisher.

 

Steve Garry
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The footie is back. Three weeks in and what have we learned so far?

Barcleys, boots and big names... the Prem is back.

Another season, another reason for making whoopee cushions and giving them to Spurs fans to cheer them up during the long winter afternoons ahead. What have we learned so far?

Big names are vital. Just ask the manager of the Man United shop. The arrival of Schneiderlin and Schweinsteiger has done wonders for the sale of repro tops and they’ve run out of letters. Benedict Cumberbatch, please join Carlisle United. They’re desperate for some extra income.

Beards are still in. The whole Prem is bristling with them, the skinniest, weediest player convinced he’s Andrea Pirlo. Even my young friend and neighbour Ed Miliband has grown a beard, according to his holiday snaps. Sign him.

Boots Not always had my best specs on, but here and abroad I detect a new form of bootee creeping in – slightly higher on the ankle, not heavy-plated as in the old days but very light, probably made from the bums of newborn babies.

Barclays Still driving me mad. Now it’s screaming from the perimeter boards that it’s “Championing the true Spirit of the Game”. What the hell does that mean? Thank God this is its last season as proud sponsor of the Prem.

Pitches Some groundsmen have clearly been on the weeds. How else can you explain the Stoke pitch suddenly having concentric circles, while Southampton and Portsmouth have acquired tartan stripes? Go easy on the mowers, chaps. Footballers find it hard enough to pass in straight lines.

Strips Have you seen the Everton third kit top? Like a cheap market-stall T-shirt, but the colour, my dears, the colour is gorgeous – it’s Thames green. Yes, the very same we painted our front door back in the Seventies. The whole street copied, then le toot middle classes everywhere.

Scott Spedding Which international team do you think he plays for? I switched on the telly to find it was rugby, heard his name and thought, goodo, must be Scotland, come on, Scotland. Turned out to be the England-France game. Hmm, must be a member of that famous Cumbrian family, the Speddings from Mirehouse, where Tennyson imagined King Arthur’s Excalibur coming out the lake. Blow me, Scott Spedding turns out to be a Frenchman. Though he only acquired French citizenship last year, having been born and bred in South Africa. What’s in a name, eh?

Footballers are just so last season. Wayne Rooney and Harry Kane can’t score. The really good ones won’t come here – all we get is the crocks, the elderly, the bench-warmers, yet still we look to them to be our saviour. Oh my God, let’s hope we sign Falcao, he’s a genius, will make all the difference, so prayed all the Man United fans. Hold on: Chelsea fans. I’ve forgotten now where he went. They seek him here, they seek him there, is he alive or on the stairs, who feckin’ cares?

John Stones of Everton – brilliant season so far, now he is a genius, the solution to all of Chelsea’s problems, the heir to John Terry, captain of England for decades. Once he gets out of short trousers and learns to tie his own laces . . .

Managers are the real interest. So refreshing to have three young British managers in the Prem – Alex Neil at Norwich (34), Eddie Howe at Bournemouth (37) and that old hand at Swansea, Garry Monk, (36). Young Master Howe looks like a ball boy. Or a tea boy.

Mourinho is, of course, the main attraction. He has given us the best start to any of his seasons on this planet. Can you ever take your eyes off him? That handsome hooded look, that sarcastic sneer, the imperious hand in the air – and in his hair – all those languages, he’s so clearly brilliant, and yet, like many clever people, often lacking in common sense. How could he come down so heavily on Eva Carneiro, his Chelsea doctor? Just because you’re losing? Yes, José has been the best fun so far – plus Chelsea’s poor start. God, please don’t let him fall out with Abramovich. José, we need you.

Hunter Davies is a journalist, broadcaster and profilic author perhaps best known for writing about the Beatles. He is an ardent Tottenham fan and writes a regular column on football for the New Statesman.

This article first appeared in the 27 August 2015 issue of the New Statesman, Isis and the new barbarism