The head of the UK’s biggest foodbank network says he is “annoyed, puzzled and confused” by the government, which he says has “broken its agreement” with foodbanks, directly contradicting the Prime Minister’s comments to parliament this week.
David Cameron told the Commons that the government had gone further than its predecessors to support the food bank movement, saying during Prime Minister's Questions that they had allowed job centres to give out vouchers to claimants to receive food in times of need.
But Chris Mould, head of the Trussell Trust that has started over 380 foodbanks across the UK, says that this is not the case:
“We’re annoyed, puzzled and confused because the reality is not as he paints it,” he says, “The Department of Work and Pensions (DWP) had an agreement with us in 2011 and they’ve reneged on it. They’ve now said they won’t hand out vouchers to families in distress… The DWP is not doing what the Prime Minister is saying and this needs to be sorted out.”
The consequence of jobcentres not being able to give out vouchers is that families in dire need of food with no money are left hungry. Without the proper paperwork from jobcentres, foodbanks do not have the evidence they need that the person is in genuine need and are forced to turn them away.
“We don’t know the reason (why DWP have made this decision). From our perspective it’s a real problem because we have a relationship of trust with our donors. They need to know there is validity to these claims…If people come to us from jobcentres with no paperwork we say we can’t help. We need assurance.”
The head of the UK’s largest foodbank network goes even further, damning the government’s welfare reforms for causing a surge in foodbank clients across the UK. Between April and June 2013 when the welfare reforms were implemented, over 150,000 received help from the Trussell Trust, some 200% up on the year before.
“The actual (welfare) policy and its operational impact is causing problems,” says Mould, “Take the bedroom tax say, it’s got some logic to it, but when the provision of alternative (fewer bedroom properties) are not there then that means people simply fall short of cash. These people are not scroungers but they suddenly find themselves £14 a week short.”
Although it might be expected that people plugged into jobcentres would have their benefit needs met, Mould cites all kind of reasons why people fall through the net. The transfer of people from incapacity benefit to ESA and ATOS medical assessments are causing large number of appeals. These often result in the successful reinstatement of benefits, but people are often waiting weeks before they get the result. In the meantime, their benefits are stopped and they are left with nothing. Now many of them can’t get a foodbank voucher either.
“Whilst some jobcentres do a great job, we’ve got the data and the case studies to show that some are operationally inadequate and the advice they are giving is just plain wrong,” says Mould, who says he’s been trying to meet DWP officials since April, “We say we want to share this information and put things right, and they have rebuffed us repeatedly.”
In a further problem, DWP have said they won’t even record the reason for referring people to foodbanks (as they also refused to do under the previous government). This is not surprising, given that the Trussell Trust says over half of people visiting foodbanks in the first quarter of this year were referred due to problems with benefits - a 9% increase on last year when the reforms were implemented.
This revelation would obviously be embarrassing for DWP, and officials would rather that data disappeared. But Cameron told Parliament on Wednesday that he would never fail to take action simply because it might result in “bad publicity.” So did the Prime Minister deliberately mislead the Commons?
“What he said just isn’t happening on the ground,” says Mould, “What we’re dealing with here is confusion. I’d prefer to hope he was just badly briefed. He’s certainly not up to date with the decisions DWP has taken.”