How the coalition is failing to stand up for consumers

The government has consistently resisted measures which would tackle the living standards crisis.

Last month, David Cameron tweeted that "we are on the right track - building an economy for hardworking people". But people across the UK won’t feel that at all – they only thing they can feel is their pockets being hit. Average earnings are £1,477 a year lower than they were at the time of the last general election. This means that, in real terms, workers are on average earning today the same as they were in 2001.

And the promises were so big. Before the 2010 general election, the Tories said: "We want to see an economy where not just our standard of living, but everyone’s quality of life, rises steadily and sustainably."

It has done anything but. Working families are worse off with energy bills having risen by £300, while the profits of the energy companies have soared. It is yet another year of inflation-busting fare rises will just add to the pressure on household budgets. Instead of standing up for hard-pressed commuters, this government is siding with the private train companies and helping them to increase their profits at the expense of passengers.

Consumers are a key driver of the economy, creating the demand for goods and services which provide jobs, stimulate innovation, create wealth and tax take. In a functioning economy, knowledgeable, informed and empowered consumers can drive up standards, supply and value for money as well.

In government, Labour recognised this and strived to be the party of consumers for the benefit of the economy. We built consumer interests into regulation, supported Trading Standards and created Consumer Focus which was respected by all stakeholders. We got a fairer deal for purchasers of energy and other basic necessities, and ensured an ever increasing standard of living - something this government has failed to emulate, as prices rise higher than incomes.

So what are ministers doing for consumers? Despite the rhetoric, the government’s recently published Draft Consumer Rights Bill, is little more than window dressing. Whilst steps to cover areas such digital downloads are welcome, reflecting arguments which we have been making on the need for protections for consumers in new markets, the Bill is a huge missed opportunity to help hard-pressed consumers by ensuring a fair deal on energy prices, tackling high rail fares and challenging the cost of living crisis engulfing Britain.

On top of this, ministers are ignoring the other pieces of the jigsaw such as enforcement, advice and funding. Their changes to consumer protection since 2010 have been muddled and have created uncertainty and confusion: They’ve abolished Consumer Focus and then set-up a new body – Consumer Futures – to do the same job. This is alongside a slashing of funding to local authorities which has significantly impacted Trading Standards, making it harder for consumers to uphold their rights and seek redress. Aggregate trading standards funding has dropped from £245m to £142m since 2010, with hundreds of jobs being lost estimated to amount to around 15% of the total workforce upholding and enforcing consumer rights. And through the Bill, the government now want to remove the ability of Trading Standards officers to make inspections unannounced. In response, the Trading Standards Institute has said it "would urge the government to refrain from removing the power of trading standards officers to enter premises unannounced. It is an essential tool for them to use and it is vital that when complaints are made, councils can investigate and tackle the problem immediately."

Ministers’ rejection of our calls for better standards in the private rented housing sector and their refusal to adopt a Code of Conduct for the banking and insurance industry reflect how they are standing up for the wrong people and their lack of concern for helping hard-pressed families. Similarly, the limited collective redress measures proposed in the Bill fall short of what groups of consumers across the UK need to obtain effective consumer redress when they have been wronged.

Simply, this government has resisted measures which would tackle the real living standards crisis which people are facing.

However, Labour is clear – if in government we would be taking action to implement a One Nation programme to boost people’s living standards. We need a tough new energy watchdog to force suppliers to pass price cuts onto consumers, and to ensure the over-75s automatically get the cheapest tariff.

Likewise, we’ve seen rail fares up 9% a year, after the government allowed train operators to increase some fares by up 5% above the supposed ‘cap’. We would be put passengers first by banning train companies from increasing fares above the cap set by ministers so that fares would be rising by no more than 1 per cent above inflation under Labour in each year of this parliament

And we are already examining plans to bolster collective action, empowering consumers so they can club together more easily to seek redress, as part of our policy review, led by consumer champion Ed Mayo last year. During the passage of the Bill, we will be pressing ministers for a strong, accessible collective redress mechanism, one which mirrors the Portuguese and Australian models that remove the legal excesses and is not a US-style class action, where litigation is dominant.

We know that David Cameron and his government won’t stand up for consumers. It’s time for him to wake up and adopt Labour’s plan to help working people – not keep filling the pockets of those at the top that exacerbates the cost of living crisis.

David Cameron speaks during a press conference at the end of the G20 Leaders' Summit on September 6, 2013 in St. Petersburg, Russia. Photograph: Getty Images.

Ian Murray is shadow minister for employment relations, consumer and postal affairs, and Labour MP for Edinburgh South


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John McDonnell interview: "We’re going to destroy Osborne’s credibility"

The shadow chancellor on the Spending Review, Jeremy Corbyn's leadership and why trade unions will have to break the law. 

When I interviewed John McDonnell in March, before the general election, he predicted that Labour would be the largest party and confessed to a “sneaking feeling that we could win a small majority – because I think the Tory vote is really soft”. As the long-standing chair of the Socialist Campaign Group, McDonnell anticipated leading the resistance inside Labour to any spending cuts made by Ed Miliband. Eight months later, he is indeed campaigning against austerity – but as shadow chancellor against a Conservative majority government.

I meet McDonnell in his new Westminster office in Norman Shaw South, a short walk down the corridor from that of his close friend and greatest ally, Jeremy Corbyn. The day before George Osborne delivers his Spending Review and Autumn Statement, his desk is cluttered with economic papers in preparation for his response.

“The message we’re trying to get across is that this concept of the Tories’ having a ‘long-term economic plan’ is an absolute myth and they’re in chaos, really in chaos on many fronts,” he tells me. McDonnell points to the revolt against cuts to tax credits and policing, and the social care crisis, as evidence that Osborne’s programme is unravelling. On health, he says: “He’s trying to dig out money as best as he can for the NHS, he’s announced the frontloading of some of it, but that simply covers the deficits that there are. Behind that, he’s looking for £22bn of savings, so this winter the NHS is going to be in crisis again.”

Asked what Labour’s equivalent is to the Tories’ undeniably effective “long-term economic plan” message, he said: “I don’t think we’re going to get into one-liners in that way. We’ll be more sophisticated in the way that we communicate. We’re going to have an intelligent and a mature economic debate. If I hear again that they’re going to ‘fix the roof while the sun shines’ I will throw up. It’s nauseating, isn’t it? It reduces debate, intellectual debate, economic debate, to the lowest level of a slogan. That’s why we’re in the mess we are.”

Having abandoned his original support for the Chancellor’s fiscal charter, which mandated a budget surplus by 2020, McDonnell makes an unashamed case for borrowing to invest. “The biggest failure of the last five years under Osborne is the failure to invest,” he says. “Borrowing at the moment is at its cheapest level, but in addition to that I’m not even sure we’ll need to borrow great amounts, because we can get more efficient spending in terms of government spending. If we can address the tax cuts that have gone ahead, particularly around corporation tax, that will give us the resources to actually start paying again in terms of investment.”

He promises a “line-by-line budget review” when I ask whether there are any areas in which he believes spending should be reduced. “My background is hard-nosed bureaucrat . . . we’ll be looking at where we can shift expenditure into more productive areas.”

From 1982 until 1985, John McDonnell, who is 64, was chair of finance at the Greater London Council under Ken Livingstone. After vowing to defy the Thatcher government’s rate-capping policy he was sacked by Livingstone, who accused him of manipulating figures for political purposes. “We’re going to look like the biggest fucking liars since Goebbels,” the future mayor of London told him. McDonnell, who later described Livingstone’s account as “complete fiction”, has since resolved his differences with the man now co-chairing Labour’s defence review.

After his election as the MP for Hayes and Harlington in 1997, McDonnell achieved renown as one of New Labour’s most vociferous opponents, rebelling with a frequency rivalled only by Corbyn. His appointment as shadow chancellor was the most divisive of the Labour leader’s reshuffle. “People like Jeremy even if they don’t agree with him. People don’t like John,” one MP told me at the time. Mindful of this, McDonnell has sought to transform his image. He has apologised for his past praise of the IRA and for joking about assassinating Margaret Thatcher, rebranding himself as a “boring bank manager”. But there are moments when his more radical side surfaces.

He told me that he supports workers breaking the law if the trade union bill, which would limit the right to strike, is passed. “It’s inevitable, I think it’s inevitable. If the bill is introduced in its existing form and is used against any particular trade unionist or trade union, I think it’s inevitable that people will resist. We established our rights by campaigning against unjust laws and taking the risk if necessary. I think that’s inevitable and I’ll support them.”

“Chaos” might be how McDonnell describes Osborne’s position but the same term is now daily applied to Labour. The party is riven over air strikes in Syria and the renewal of Trident and MPs are ever more scornful of Corbyn’s leadership.

While Corbyn has so far refused to offer Labour MPs a free vote on Syria, McDonnell says that he favours one and would oppose military action. “My position on wars has always been that it’s a moral issue and therefore I veer towards free votes . . . We’re waiting for Cameron’s statement; we’ll analyse that, there’ll be a discussion in shadow cabinet and in the PLP [Parliamentary Labour Party] and then we’ll make a decision. I’m still in a situation where I’ve expressed the view that I’m opposed to the bombing campaign or engagement. I think the history of the UK involvement in the Middle East has been a disaster, to say the least . . .This isn’t like the Second World War where you have a military campaign – you defeat the enemy, you sign a peace agreement and that’s it – this is asymmetric warfare. In addition to the risks that are in the battlefield there’s a risk in every community in our land as a result of it.”

Would he want any of the 14 former shadow cabinet members who refused to serve under Corbyn to return? “All of them, we’re trying to get them all back. We’ve got Yvette [Cooper] helping us on a review we’re doing about the economy and women . . . It’s an open door policy, I’m trying to meet them all over these next few weeks.”

Livingstone, a member of Labour’s National Executive Committee, recently called for Simon Danczuk, who revealed details of a private meeting with Corbyn in the Mail on Sunday, and Frank Field, who told me that MPs should run as independents if deselected, to be disciplined. But McDonnell takes a more conciliatory line. “With Simon [Danczuk] in particular and the others, it’s just a matter of saying look at the long-term interests of the party. People don’t vote for a divided party. They’ll accept, though, that within a party you can have democratic debate. As I said time and time again, don’t mistake democracy for division. It’s the way in which you express those different views that are important. All I’m saying is let people express their views, let’s have democratic engagement but please don’t personalise this. I think there’s a reaction within the community, not just the party, against personalised politics. It’s not Jeremy’s style, he never responds in that way. It’s unfortunate but we’ll get through it. It’s just minor elements of it, that’s all.”

McDonnell disavows moves by some in Momentum, the Corbyn-aligned group, to deselect critical MPs. “What we’re not into is deselecting people, what we want to try and do is make sure that everyone’s involved in a democratic engagement process, simple as that.

“So I’ve said time and time again, this isn’t about deselection or whatever. But at the same what we’re trying to say to everybody is even if you disagree, treat each other with respect. At the height of the debates around tuition fees and the Iraq war, even though we had heated disagreements we always treated each other with mutual respect and I think we’ve got to adhere to that. Anyone who’s not doing that just lets themselves down, that’s not the culture of the Labour Party.”

In private, the 90 per cent of MPs who did not support Corbyn’s leadership bid speak often of how and when he could be removed. One point of debate is whether, under the current rules, the Labour leader would automatically make the ballot if challenged or be forced to re-seek nominations. McDonnell is emphatic that the former is the case: “Oh yeah, that’s the rule, yeah.”

McDonnell’s recent media performances have been praised by MPs, and he is spoken of by some on the left as a possible replacement if Corbyn is removed or stands down before 2020. His speech to the PLP on 23 November was described to me by one shadow minister as a “leadership bid”. But McDonnell rules out standing in any future contest. “No, no, I’ve tried twice [in 2007 and 2010], I’m not going to try again, there’s no way I would.”

Despite opinion polls showing Labour as much as 15 points behind the Conservatives, McDonnell insists that the party can win in 2020. “Oh definitely, yeah, you’ll see that. I think this next year’s going to be pivotal for us. We’re going to destroy Osborne’s credibility over the next six months. But more importantly than that, we can’t just be a negative party . . . we’re going to present a positive view of what Labour’s future will be and the future of the economy.

“Over the next 18 months, we’ll be in a situation where we’ve destroyed the Tories’ economic reputation and we’ve built up our own but we’ll do it in a visionary way that presents people with a real alternative.”  

George Eaton is political editor of the New Statesman.