The divided town of Deir Ezzour is a microcosm of Syria’s bitter conflict

As the threat of military intervention continues to loom over Syria, in a far-flung corner of the country, the town of Deir Ezzour offers an insight into the suffering of ordinary Syrians.

Once a thriving hub of Syria’s oil industry, today Deir Ezzour has become a bleak microcosm of Syria’s conflict. The town, on the banks of the Euphrates River, some 280 miles north-east of the capital, is divided. Half is under the control of Syrian government forces. The other half is in the hands of armed opposition fighters, who also control much of the surrounding areas all the way to the Iraqi border.

Few outsiders make it to this isolated region. No human rights organisations and only a handful of journalists have visited the town. The opposition-controlled section of Deir Ezzour is the only area I can access, as the Syrian government has banned Amnesty and other human rights organisations from areas of the country it controls. The streets are eerily quiet and much of the town is in ruins. Many of the residents have fled. The empty shells of burned and bombed-out buildings line the streets - a testament to the unrelenting air strikes, artillery, mortar and tank shelling by President Bashar al-Assad’s troops.

The only way in or out of Deir Ezzour is across a bridge which regularly comes under sniper fire from government forces. There is, unsurprisingly, little traffic. A few taxis ferry residents back and forth, driving at breakneck speed to dodge the bullets. Those who dare to cross - civilians and fighters alike - are often killed or injured in the process. Within two hours of my arrival in the town, I am at a local hospital, where the reality of that risk strikes home. A young man has been shot while crossing the bridge. He is pronounced dead almost immediately. He never stood a chance; a large-calibre bullet had left a gaping wound in his head. Everyone I meet has lost relatives and friends, many in the constant indiscriminate bombardments, while others have been summarily executed.

Abd al-Wahed Hantush, a 38-year-old firefighter, tells me how he lost six members of his family last October. His mother, wife and two children were killed when their car came under fire as they tried to cross from a government-controlled area back to the other side of town. His brother and sister-in-law were also killed in the incident, along with dozens of other civilians. “They had gone to visit my sister in the al-Jura district of the city, which is under the control of government forces,” Abd al-Wahed says. “There was no way back except through the hills on the outskirts of the city. There are often government soldiers in that area, but it was the only way.”

They never made it back. Their bodies - slaughtered and half-burned - were discovered the following day. Abd al-Wahed’s eyes well up with tears as he shows me photographs of his five-year-old daughter, Sham, and his three-year-old son, Abderrahman, on his mobile phone. “They were all I had; I’ve lost everything,” he said.

Abd al-Wahed has cuts and burns on his face, neck, chest and arms. Four days earlier he had gone to put out a fire in a house which was hit by a rocket. “When I got there another rocket fell and exploded very near where I was,” he says. He’s lucky to be alive. Two more rockets struck the area soon afterwards.

Rockets and shells pound Deir Ezzour day and night, smashing into residential buildings or landing in the streets. For the civilians left in town there’s little they can do to keep safe. The nights are punctuated by the thumping sound of incoming artillery, and occasionally the sound of outgoing mortars fired by the armed opposition groups reverberates across the town. Everywhere, fragments of the Grad rockets fired by government forces from a hill overlooking the town litter the ground.

I visit a family with two small children who are now living in their shop in the basement of a building. “There is shelling all the time but sometimes it is unbearable. During the week of 23 May it was relentless. Batteries of 12 rockets would land in quick succession. It went on at that pace for two weeks; it was impossible to go out even to get bread,” the children’s father explained. “We avoid going out as far as we can; here we are a bit protected.” Few families have a basement in which to shelter.

Meanwhile, a children’s playground in one corner of the town has been converted into a cemetery. Tombstones surround the colourful slides, no longer in use as children are now kept indoors. Some of the graves belong to children who used to play there. In one corner of the deserted playground is a particularly well-tended grave. It belongs to 11-year-old Ahmad Karjusli, who was killed on 19 October last year. Local residents tell me that the child’s mother spends every afternoon by his grave. Later that day, I find her there - alone and crying. Her mobile phone lay on the grave mound playing religious music.

“I only had two children and Ahmad was my youngest, my darling,” she tells me. “He was such a good boy. My life is empty without him. Why was he taken from me? I cannot bear the pain.” She shows me photographs of him on her mobile phone; he looks very much like his mum. Ahmad was standing by his own front door along with a four-year-old neighbour, Abderrahman Rayyash, when a shell landed in the street and killed them both.

As has happened all too often in the Syrian conflict, it is civilians who have borne the brunt of the spiralling violence. In Deir Ezzour, as elsewhere, the suffering is also hardening feeling among a civilian population who feel increasingly abandoned by the rest of the world.  When I mentioned to townspeople that I wanted to investigate sectarian violence allegedly carried out by armed opposition groups in the nearby town of Hatla (like Deir Ezzour, Hatla is predominantly Sunni Muslim) some expressed disapproval and others discouraged me from going. Many were distinctly unsympathetic to the plight of their Shi’a neighbours and others worried that what I would discover could tarnish the image of the Syrian uprising.

Pain, loss and anger can make people blind or indifferent to the suffering of others. This is something I have come across all too often in the many conflicts and wars I’ve worked on over the years and Syria is no different. The longer this increasingly brutal conflict goes on, the greater the damage will be to the very fabric of Syrian society - and the harder it will be for the wounds of this conflict to heal.

Syrian rebels fighting pro-regime forces gather along a road in Deir Ezzour. Image: Getty
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There's nothing Luddite about banning zero-hours contracts

The TUC general secretary responds to the Taylor Review. 

Unions have been criticised over the past week for our lukewarm response to the Taylor Review. According to the report’s author we were wrong to expect “quick fixes”, when “gradual change” is the order of the day. “Why aren’t you celebrating the new ‘flexibility’ the gig economy has unleashed?” others have complained.

Our response to these arguments is clear. Unions are not Luddites, and we recognise that the world of work is changing. But to understand these changes, we need to recognise that we’ve seen shifts in the balance of power in the workplace that go well beyond the replacement of a paper schedule with an app.

Years of attacks on trade unions have reduced workers’ bargaining power. This is key to understanding today’s world of work. Economic theory says that the near full employment rates should enable workers to ask for higher pay – but we’re still in the middle of the longest pay squeeze for 150 years.

And while fears of mass unemployment didn’t materialise after the economic crisis, we saw working people increasingly forced to accept jobs with less security, be it zero-hours contracts, agency work, or low-paid self-employment.

The key test for us is not whether new laws respond to new technology. It’s whether they harness it to make the world of work better, and give working people the confidence they need to negotiate better rights.

Don’t get me wrong. Matthew Taylor’s review is not without merit. We support his call for the abolishment of the Swedish Derogation – a loophole that has allowed employers to get away with paying agency workers less, even when they are doing the same job as their permanent colleagues.

Guaranteeing all workers the right to sick pay would make a real difference, as would asking employers to pay a higher rate for non-contracted hours. Payment for when shifts are cancelled at the last minute, as is now increasingly the case in the United States, was a key ask in our submission to the review.

But where the report falls short is not taking power seriously. 

The proposed new "dependent contractor status" carries real risks of downgrading people’s ability to receive a fair day’s pay for a fair day’s work. Here new technology isn’t creating new risks – it’s exacerbating old ones that we have fought to eradicate.

It’s no surprise that we are nervous about the return of "piece rates" or payment for tasks completed, rather than hours worked. Our experience of these has been in sectors like contract cleaning and hotels, where they’re used to set unreasonable targets, and drive down pay. Forgive us for being sceptical about Uber’s record of following the letter of the law.

Taylor’s proposals on zero-hours contracts also miss the point. Those on zero hours contracts – working in low paid sectors like hospitality, caring, and retail - are dependent on their boss for the hours they need to pay their bills. A "right to request" guaranteed hours from an exploitative boss is no right at all for many workers. Those in insecure jobs are in constant fear of having their hours cut if they speak up at work. Will the "right to request" really change this?

Tilting the balance of power back towards workers is what the trade union movement exists for. But it’s also vital to delivering the better productivity and growth Britain so sorely needs.

There is plenty of evidence from across the UK and the wider world that workplaces with good terms and conditions, pay and worker voice are more productive. That’s why the OECD (hardly a left-wing mouth piece) has called for a new debate about how collective bargaining can deliver more equality, more inclusion and better jobs all round.

We know as a union movement that we have to up our game. And part of that thinking must include how trade unions can take advantage of new technologies to organise workers.

We are ready for this challenge. Our role isn’t to stop changes in technology. It’s to make sure technology is used to make working people’s lives better, and to make sure any gains are fairly shared.

Frances O'Grady is the General Secretary of the TUC.